I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

WILLIS you have had my 2008 SRX for over a month ( May 4th). I was told by Logan, the service…read morerepresentative that the instrument lights on the dash was fixed -- but in the interim the technician damaged my dash and WILLIS would repair it once they get the part from a JUNK yard. I understand the numerous delays in shipment but it has now been over one month -- the last two calls I had from WILLIS were on May 27th and May 28th (Dan) which was repetitious and the other from the Cadillac Used Car Section wanting to know if I wanted to sell my SRX and the answer is NO! I love my SRX because it had been very dependable to get me to Iowa City University Hospital for the last few months for my cancer treatment. So Mr. Willis please hurry and fix my reliable Cadillac. Thank you.

I traded in a car here and I've definitely not been disappointed. Starting with trading in for the…read morenew one to the paperwork to servicing the car. They took care of every issue I've found (which were minor and quickly resolved at no cost to me). They do oil changes and wash your car after which is nice. Especially since they have a shuttle. Everyone working at this location and the collision center are very nice and definitely treated me well every time I've been out.

2 long visits and hundreds of dollars later, and my Hyundai is still not repaired even though the…read more"work is guaranteed." BS!!! All talk and no action. The service people are confused- I got multiple calls saying my vehicle was repaired, but they got the name and vehicle wrong. The business counter tried to tell me I hadn't paid even though I showed them the online payment. The service manager blew a lot of smoke, but again, the car is not repaired. Stay away from this place.

Where do I even start. If I buy another Subaru I will be…read moregoing to Omaha. Sales manager & loan manager would not let me leave with the car if I didn't sign for the perma plate and forever start, $700 each. Also good protection film for transport was still all the way around hood.

Always get efficient service with reasonable price. Much confidence they will get thing right and…read morenot overdo the job

Selling a vehicle to them. They didn't mess around. They…read morecontacted us to take a look at it. We drove it over and they wanted it. They did the paperwork. Talked us through the steps and aprox how long the payment would take to get to us. They took it that evening. No fuss, no muss. Simple. We have no need to buy a vehicle but the selling was a breeze.

I brought my grandmother's vehicle to this Ford dealership expecting premium service and peace of…read moremind, but the experience was deeply disappointing. First, the billing feels completely deceptive. I paid $200 for a full multi-point inspection, yet they tacked on an extra $100 diagnostic fee just to locate an oil pan leak. Identifying leaks should be part of a comprehensive inspection, not a separate line item to double-bill customers. Second, I have serious doubts that a real inspection was actually performed. The brakes grind loudly when stopping, and there is a distinct clunk over bumps--yet these obvious issues were either ignored or missed entirely. Paying $300 total for diagnostic work and having key safety concerns left unaddressed is unacceptable. To top it off, their internal disorganization was frustrating. I called two hours in advance to give them a heads-up that I was coming to pick up the car. When I arrived, no one knew where it was. It took four staff members roughly 40 minutes just to locate the vehicle on their lot. chose an authorized Ford dealer because I wanted the safest, most reliable care for a family member's car. Given the premium prices they charge, I expected far better. I honestly would have received more thorough service and better transparency at an aftermarket chain

They made my oil change quick and easy with their child play room. I liked that it was a easy oil…read morechange where other places it is hard to contain a 2 year old. I did come in here to purchase a car a while back and I did not favor my sales associate. I felt uncomfortable and pushed around. He then called constantly. I hated that. We then began emailing which was a better way to keep in contact which I thoroughly enjoyed. I decided not to purchase a car until next year due to finances. If I were to purchase a car again I would come back for their selection. Overall, it's a good place to go for car troubles and for a purchase.

We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

Disappointing Experience with Service and Communication I…read moredon't normally write reviews, but my experience was so bad that I feel like I should warn others. I took my 2016 Jeep Grand Cherokee to Stew Hansen's in Urbandale after a diagnostic for air suspension issues. They charged a $230 diagnostic fee, I was told that the diagnostic fee would apply toward repairs, but I later learned this was not the case. They quoted around $3,000 for a compressor replacement. Wanting to save money, I opted for an aftermarket compressor + valve block set (my responsibility for choosing non-OEM parts). A third-party shop installed the compressor but couldn't handle the valve block, so I brought the vehicle to Stew Hansen's for that portion. I left a message and waited 1-2 days for a callback. They agreed to install the valve block. I dropped it off after being told it would take an afternoon to install. Communication quickly became a major issue, multiple calls went to voicemail with delayed or no responses over several days. They eventually reported the aftermarket valve block wasn't communicating properly with the compressor. I asked for error codes, scanner details (to try and troubleshoot), and a quote for OEM parts, but follow-up was slow, a total of 3-4 days slow (After calling a total of 6 times including 1 to the service manager to have Jose give me a call back) After several days and more unreturned calls, they quoted an additional ~$800 for an OEM valve block. Frustrated by the poor communication, I decided to pick up the vehicle. I was charged $90 for the attempted valve block installation. Despite being told the vehicle would be ready, I waited over 1.5 hours for minimal notes on the invoice (1 sentence) -- and no error codes. They promised to text the codes later, but days passed without them. I had to take time off work again just to get the codes pulled in person because as it turns out their technician never printed/wrote them down. While I acknowledge my choice of aftermarket parts contributed to the complications (and they could have declined service upfront), the repeated lack of communication, unfulfilled promises on timelines and information, and overall service left me very disappointed. I expected better from a dealership, especially after the initial diagnostic fee. I strongly advise looking somewhere else if your vehicle needs servicing.

Objectively speaking from the experience, I'd give zero stars if that was an option. Never have i…read moreever seen this level of poor customer management. They won't hear what you want, right outta the gate. I specifically asked them wanting to do a cold start of the vehicle and yet they had warmed up the motor by the time we were there for checking out the vehicle. Not to mention lowballing your trade, and pushing a bunch of add ons. Lo and behold, the used vehicle I purchased ended up in shop running up costs in a few thousand dollars. The sales person didn't know the basic features of the vehicle, granted I'm not very proficient. But they struggled answering questions. Kept continuing to rush me with an offer. I understand their primary objective is to sell cars, but I've never encountered such pushy behavior while ignoring the customer's requirements and preferences. If you value your hard earned money, do yourself, your wallet a favor and steer clear of Stew Hansen. I see they're part of Ken Garff, not sure if all Ken Garff owned places are like this. I've posted the same review 3 months ago on google maps, where I got the same exact comment from the business as the one they posted. And I emailed them, and then crickets..radio silence.

Four months ago, I punctured a tiire and they got me in immediately. They fixed the tire and…read moreluckily I did not have to replace it. They did tell me my brakes were in bad condition. But I thought I was trading my car at that time. . I came back to them and put new brakes on this morning, because vehicle was going to a family member. They said they could install them this afternoon. They were so gracious and just doing what I asked....very thorough. I so appreciated Chris and his team. It was a great experience... Best brakes ever at a very good price with a great warranty. Thank you for being so accommodating Chris.

Went in for a tire repair....instead staff tried to sell me $900 worth of tires. They already had…read morea credit card application up on their screen when they called me over to say I needed new tires. LIED to my face saying I had to replace all four when in fact two new tires were put on 14 months ago. Stated that because it was all wheel drive the all had to be replaced or it would ruin the car. They will lie directly to your face!

If you value your time, please don't waste it with this store. I made an appointment to test drive…read morea car, and even arrived 5 minutes early. The sales associate that helped me when my partner and I first walked in was very friendly. They confirmed my appointment and instructed me to sit down and someone would be with me in (this is important), NO TIME at all. My partner and I sat down and I looked around the store, envisioning a great experience. The entire building was clean, well staffed, and bright. I noticed most employees sitting at their desks or speaking to one another, so I thought 'wow, maybe I'll be helped right away!' Oh, how silly this assumption of mine was. Fast forward FORTY MINUTES LATER, several other customers are waiting while employees are chilling in the break room and chatting with each other at their desks. One customer is being helped by another sales associate. Let me remind you, this is 6:30 p.m. on a Thursday night. We ended up leaving at about 6:40 p.m. Why make an appointment when you have to wait nearly an hour to be helped? I'm usually not an unreasonable person. I'm not a Karen, and I understand employees should be allowed downtime. But it's just so frustrating to have to wait for that long when you see the store virtually empty, and you made an appointment.

I have to start this by saying the local staff at the Carmax in Des Moines was great to work with,…read morethey tried. But Carmax financial in Carol Stream Illinois, was of no help at all. I'll try to make this brief. I went to Carmax to sell my 2020 LT1 Camaro but we ran into an issue. An individual bought the car from Carmax in 2021 they say he still owes $30k on it. He apparantly abandoned the vehicle at a repair shop and walked away from the repair shop bill and the loan. The repair shop went through the process to legally acquire the car and get it titled. They sold it to a dealership (who I spoke with), who sold it to the person I bought it from. Carmax Financial is telling me I have to go back to the repair shop (No clue what the shop is) and get them to figure it out, even though they went through the legal process in Tennessee to get the title. In a nutshell, some lowlife in Tennessee owes Carmax money and Carmax is making it my problem.

Good guys. I bought several cars and a truck from them over the years. Clear back to there days on…read moreHubbell ave. Just took my daugter down to get her first car. Terry helped me pick out a reliable and safe car for her. Will definitely do business with them again.

From the owner: Located in Des Moines, Iowa, Hubbell Motors Inc. is a pre-owned, late model dealer that provides…read morecustomers with a complete automotive experience at competitive prices. We've been dedicated to customer satisfaction since opening in 1999. You'll be able to find a variety of makes and models in our inventory, which we update regularly. From BMWs to Subarus, we have it all -- get ready to test drive your dream car.