Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

Went in to purchase a car , met with a kid named Sterling , he acted like he didn't really care , i…read moretold him to run trade numbers and give me the best out the door price and i had my own bank to use, he still brought out a finance paper with a very low trade value , i tried to get them to work on the price of the car i was going to buy they wouldn't budge on anything, took my car else where got 4k more than their offer and bought a brand new 2027 0 mileage car.

2 long visits and hundreds of dollars later, and my Hyundai is still not repaired even though the…read more"work is guaranteed." BS!!! All talk and no action. The service people are confused- I got multiple calls saying my vehicle was repaired, but they got the name and vehicle wrong. The business counter tried to tell me I hadn't paid even though I showed them the online payment. The service manager blew a lot of smoke, but again, the car is not repaired. Stay away from this place.

I traded in a car here and I've definitely not been disappointed. Starting with trading in for the…read morenew one to the paperwork to servicing the car. They took care of every issue I've found (which were minor and quickly resolved at no cost to me). They do oil changes and wash your car after which is nice. Especially since they have a shuttle. Everyone working at this location and the collision center are very nice and definitely treated me well every time I've been out.

Where do I even start. If I buy another Subaru I will be…read moregoing to Omaha. Sales manager & loan manager would not let me leave with the car if I didn't sign for the perma plate and forever start, $700 each. Also good protection film for transport was still all the way around hood.

Zach in service was amazing. Very professional and always very cheerful. Overall fantastic…read moreinteraction and a very welcoming waiting area. Keep up the good work guys . 3rd Subaru and counting

Selling a vehicle to them. They didn't mess around. They…read morecontacted us to take a look at it. We drove it over and they wanted it. They did the paperwork. Talked us through the steps and aprox how long the payment would take to get to us. They took it that evening. No fuss, no muss. Simple. We have no need to buy a vehicle but the selling was a breeze.

fuck this place and fuck you Cameron. I've had this car for barely 1.5 years and since the first 24…read morehours it has been nothing but problem after problem. at first it was nothing crazy, a few amenity modules stopped working but I could still use my car. then it was the cruise control, then the seat belt sensors, then the driver side door (which I don't think has had the ability to lock since I bought the hunk of shit), then the battery, and if what my mechanic is telling me, it sounds like the fucking engine. and if you think they'll fix the problem that happens only 24 hours after giving them 17K you'd be sorely mistaken. they'll tell you there's a "scratch", to go fuck yourself, then pay them 700$ for the pleasure. fuck this fucking place. if I could give negative stars you'd bet your fucking ass I would. eat my tampon stivers!

We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

The worst experience ever!!!!! Could never get the paperwork correct!!! Still not right. Bought…read morea truck less than 12000 miles and has electrical issue and they refuse to take care of it!!! Other dealerships we have talked to said they are the worst to deal with to repair issues!!! Will never go back!!! Will let every person we know , know about this and to stay away from this company!!! When other dealerships stated to stay away from Shottenkirk in Waukee, we should've known better!

I bought a 2023 Jeep grand Cherokee and I dislike it to the most , it isn't comfortable to sit or…read moredrive . I wish I would've kept my wrangler and since my ex talked me into it, there's no trading it in or getting rid of it because of having multiple surgeries in the last year and not working I can't and we are no longer together so I'm stuck with it

Disappointing Experience with Service and Communication I…read moredon't normally write reviews, but my experience was so bad that I feel like I should warn others. I took my 2016 Jeep Grand Cherokee to Stew Hansen's in Urbandale after a diagnostic for air suspension issues. They charged a $230 diagnostic fee, I was told that the diagnostic fee would apply toward repairs, but I later learned this was not the case. They quoted around $3,000 for a compressor replacement. Wanting to save money, I opted for an aftermarket compressor + valve block set (my responsibility for choosing non-OEM parts). A third-party shop installed the compressor but couldn't handle the valve block, so I brought the vehicle to Stew Hansen's for that portion. I left a message and waited 1-2 days for a callback. They agreed to install the valve block. I dropped it off after being told it would take an afternoon to install. Communication quickly became a major issue, multiple calls went to voicemail with delayed or no responses over several days. They eventually reported the aftermarket valve block wasn't communicating properly with the compressor. I asked for error codes, scanner details (to try and troubleshoot), and a quote for OEM parts, but follow-up was slow, a total of 3-4 days slow (After calling a total of 6 times including 1 to the service manager to have Jose give me a call back) After several days and more unreturned calls, they quoted an additional ~$800 for an OEM valve block. Frustrated by the poor communication, I decided to pick up the vehicle. I was charged $90 for the attempted valve block installation. Despite being told the vehicle would be ready, I waited over 1.5 hours for minimal notes on the invoice (1 sentence) -- and no error codes. They promised to text the codes later, but days passed without them. I had to take time off work again just to get the codes pulled in person because as it turns out their technician never printed/wrote them down. While I acknowledge my choice of aftermarket parts contributed to the complications (and they could have declined service upfront), the repeated lack of communication, unfulfilled promises on timelines and information, and overall service left me very disappointed. I expected better from a dealership, especially after the initial diagnostic fee. I strongly advise looking somewhere else if your vehicle needs servicing.

Four months ago, I punctured a tiire and they got me in immediately. They fixed the tire and…read moreluckily I did not have to replace it. They did tell me my brakes were in bad condition. But I thought I was trading my car at that time. . I came back to them and put new brakes on this morning, because vehicle was going to a family member. They said they could install them this afternoon. They were so gracious and just doing what I asked....very thorough. I so appreciated Chris and his team. It was a great experience... Best brakes ever at a very good price with a great warranty. Thank you for being so accommodating Chris.

Went in for a tire repair....instead staff tried to sell me $900 worth of tires. They already had…read morea credit card application up on their screen when they called me over to say I needed new tires. LIED to my face saying I had to replace all four when in fact two new tires were put on 14 months ago. Stated that because it was all wheel drive the all had to be replaced or it would ruin the car. They will lie directly to your face!

I have to start this by saying the local staff at the Carmax in Des Moines was great to work with,…read morethey tried. But Carmax financial in Carol Stream Illinois, was of no help at all. I'll try to make this brief. I went to Carmax to sell my 2020 LT1 Camaro but we ran into an issue. An individual bought the car from Carmax in 2021 they say he still owes $30k on it. He apparantly abandoned the vehicle at a repair shop and walked away from the repair shop bill and the loan. The repair shop went through the process to legally acquire the car and get it titled. They sold it to a dealership (who I spoke with), who sold it to the person I bought it from. Carmax Financial is telling me I have to go back to the repair shop (No clue what the shop is) and get them to figure it out, even though they went through the legal process in Tennessee to get the title. In a nutshell, some lowlife in Tennessee owes Carmax money and Carmax is making it my problem.

I was in search of a Toyota Highlander Platinum with low miles and found one at a CarMax in…read moreIllinois. After doing my own research on the vehicle, I paid $199 to have it shipped here. The vehicle arrived on time, and I was notified it was ready to test drive. My sales rep was Andrew Nyongi and I can't say enough great things about that young man. He was responsive, caring, thorough, and just a joy to do business with. We test drove the car and it was perfection! A few days later, we arrived to purchase it. The whole process took less than 30 minutes. Best car buying experience we have EVER had! Based on this interaction, I would not hesitate one bit to purchase another vehicle here. The car drives like a dream and we cannot wait to take it on a nice long road trip. I will try to update this review every so often to inform of any issues, or hopefully, no issues at all.