My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

My husband bought a Grand Wagoneer from Willis a year ago and we returned to Willis to pick up a…read morecheap commuter car for work which was a 2017 Mercedes GLC 300. Two months later, the weather dipped into below zero temps, we smelled gas fumes and the smell only appears when you're warming up the car and when it's really cold. Found out, Willis did not run the VIN number or fix the recall on it and will not work with us to our satisfaction. After 2 months, Willis told us the car depreciated $6500 which is 1/3 of what we initially financed since we now have to eat that money. We went across the street to Mercedes to fix the recall issue. Obviously, Willis did not complete a multi-point inspection on this used vehicle as they initially stated. I just found out $2000 more needs to be done to this car to pass inspection. I believe Willis knew this car had issues which was not disclosed, and passed it off to the next unsuspecting customer. We were told Mike Thomas would call my husband to discuss further. That was 2 weeks ago. They are no longer a reputable company if they continue to treat their customers with disrespect and lack of integrity. Since Mike doesn't feel necessary to speak to us, we just went to a competitor of theirs and purchased a new vehicle for our daughter. I will not return to Willis due to their poor customer service.

Sticking to estimates!! Quoted $550 former thermostat, then another$550 for new radiator..then…read morecalled again and doubledcost of radiator.. I expected a bill of 1700... it was over $2200.00..by the way, I still have no heat!!

Initially visited the dealership just to take a look at the Santa Fe and ended up taking one home…read more Dealt with Chris W who was pleasant, professional and took the time to understand our situation and needs. Chris went the extra mile to get us into the car we wanted with a payment that worked for us. From my experiences so far, I wouldn't hesitate to recommend Chris, the dealership or the vehicle.

I traded in a car here and I've definitely not been disappointed. Starting with trading in for the…read morenew one to the paperwork to servicing the car. They took care of every issue I've found (which were minor and quickly resolved at no cost to me). They do oil changes and wash your car after which is nice. Especially since they have a shuttle. Everyone working at this location and the collision center are very nice and definitely treated me well every time I've been out.

From sales to service they place customer satisfaction at the very top of their list. I recommend…read morethem to everyone I meet, i really do not think you can go wrong

Zach in service was amazing. Very professional and always very cheerful. Overall fantastic…read moreinteraction and a very welcoming waiting area. Keep up the good work guys . 3rd Subaru and counting

Selling a vehicle to them. They didn't mess around. They…read morecontacted us to take a look at it. We drove it over and they wanted it. They did the paperwork. Talked us through the steps and aprox how long the payment would take to get to us. They took it that evening. No fuss, no muss. Simple. We have no need to buy a vehicle but the selling was a breeze.

Everything! I was treated so nice. They listen to my situation of what I could afford and what type…read moreof vehicle I would like have because of my needs. They came through with the best advice I genuinely appreciate all of the hard work that they do.

The worst experience ever!!!!! Could never get the paperwork correct!!! Still not right. Bought…read morea truck less than 12000 miles and has electrical issue and they refuse to take care of it!!! Other dealerships we have talked to said they are the worst to deal with to repair issues!!! Will never go back!!! Will let every person we know , know about this and to stay away from this company!!! When other dealerships stated to stay away from Shottenkirk in Waukee, we should've known better!

We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

Stew Hansen Chrysler Jeep Dodge Ram FIAT My husband Tom…read moreDixon And I bought a used Pacifica in Chicago and when we got home to Des Moines we stopped by your dealership to get an extended warranty. Oscar (sales) and Roland (finance) were extremely friendly and helpful! After we got to know the car a bit we had lots of electronic questions and on a whim yesterday (Labor Day) we drove up to see if we could get some answers. We really lucked out when we pulled up and Alex Webb greeted us. We told him some questions and he said "I can help!, Let's get in the car." He spent nearly an hour with us. He was extremely knowledgeable, patient and thorough. He deserves praise for his customer service! We are actually a Ford family as Tom's family owned a Ford dealership in Iowa, but bought the Pacifica for family travel etc. We are really happy to find this dealership as they are so customer oriented!Thanks !

Objectively speaking from the experience, I'd give zero stars if that was an option. Never have i…read moreever seen this level of poor customer management. They won't hear what you want, right outta the gate. I specifically asked them wanting to do a cold start of the vehicle and yet they had warmed up the motor by the time we were there for checking out the vehicle. Not to mention lowballing your trade, and pushing a bunch of add ons. Lo and behold, the used vehicle I purchased ended up in shop running up costs in a few thousand dollars. The sales person didn't know the basic features of the vehicle, granted I'm not very proficient. But they struggled answering questions. Kept continuing to rush me with an offer. I understand their primary objective is to sell cars, but I've never encountered such pushy behavior while ignoring the customer's requirements and preferences. If you value your hard earned money, do yourself, your wallet a favor and steer clear of Stew Hansen. I see they're part of Ken Garff, not sure if all Ken Garff owned places are like this. I've posted the same review 3 months ago on google maps, where I got the same exact comment from the business as the one they posted. And I emailed them, and then crickets..radio silence.

I had a good experience lately at this Firestone location. I was in need of an oil change, and…read moredriving in to the Des Moines area from a smaller town. I didn't want to take a chance in having to wait at another oil change location, and remembered that Firestone takes appointments. I made an appointment request online, had a phone call back in less than 5 minutes, and confirmation email soon after. I did have to wait in the lobby as my oil change was being completed, but everything was clean and all employees and customers who entered were wearing a mask. I got to witness several staff interactions, and they were always done in a helpful and happy manner, including explanations of service options. My car was taken in for the oil change within 5 minutes of arriving and was completed in a time period that I expected. I was happy overall and really appreciated the overall scheduling convenience.

Went in for a tire repair....instead staff tried to sell me $900 worth of tires. They already had…read morea credit card application up on their screen when they called me over to say I needed new tires. LIED to my face saying I had to replace all four when in fact two new tires were put on 14 months ago. Stated that because it was all wheel drive the all had to be replaced or it would ruin the car. They will lie directly to your face!

I was in search of a Toyota Highlander Platinum with low miles and found one at a CarMax in…read moreIllinois. After doing my own research on the vehicle, I paid $199 to have it shipped here. The vehicle arrived on time, and I was notified it was ready to test drive. My sales rep was Andrew Nyongi and I can't say enough great things about that young man. He was responsive, caring, thorough, and just a joy to do business with. We test drove the car and it was perfection! A few days later, we arrived to purchase it. The whole process took less than 30 minutes. Best car buying experience we have EVER had! Based on this interaction, I would not hesitate one bit to purchase another vehicle here. The car drives like a dream and we cannot wait to take it on a nice long road trip. I will try to update this review every so often to inform of any issues, or hopefully, no issues at all.

If you value your time, please don't waste it with this store. I made an appointment to test drive…read morea car, and even arrived 5 minutes early. The sales associate that helped me when my partner and I first walked in was very friendly. They confirmed my appointment and instructed me to sit down and someone would be with me in (this is important), NO TIME at all. My partner and I sat down and I looked around the store, envisioning a great experience. The entire building was clean, well staffed, and bright. I noticed most employees sitting at their desks or speaking to one another, so I thought 'wow, maybe I'll be helped right away!' Oh, how silly this assumption of mine was. Fast forward FORTY MINUTES LATER, several other customers are waiting while employees are chilling in the break room and chatting with each other at their desks. One customer is being helped by another sales associate. Let me remind you, this is 6:30 p.m. on a Thursday night. We ended up leaving at about 6:40 p.m. Why make an appointment when you have to wait nearly an hour to be helped? I'm usually not an unreasonable person. I'm not a Karen, and I understand employees should be allowed downtime. But it's just so frustrating to have to wait for that long when you see the store virtually empty, and you made an appointment.

Terry was helpful, respectful and made getting something g handled with my car super stress free.read more

I've been on PTO for the past few days...just burning up time I have to burn before the end of the…read morefirst quarter so I don't lose it. No big plans. Just spending some time with the kids, parents, and kicking around. On the way home from my parents' place on Tuesday evening I had a check engine light come on up by Stanhope on Hwy 17. I still had to take the kids home to their mom's (near Norwalk) and then drive back to my place in Clive. It was solid...not blinking...so it probably wasn't anything catastrophic. I've blown two head gaskets in my past and seized up one engine so I can say that my butthole puckered up just a little the rest of that ride home (about 80 miles in total were left to go). I got home and started stressing a little, but got to sleep. The next morning I started checking into what I needed to do. I found online that O'Reilly's will do free code checks on check engine lights. I showered up, got dressed and headed that way. The guys at the Clive location were great. Ran the codes and gave me a print out. He did tell me that the codes generated were sometimes general and not 100% accurate. They won't clear the warning so that light stays on...they just check the codes for you. It was showing problems with my emissions/catalytic converter. A quick search showed that replacing a catalytic converters is about $1,300 in parts and labor. Ugh. I took the print out to the Midas in Clive. The guy at the front desk was great. He looked at the print out. Made it clear that emissions do involve the catalytic converters, but there are other things like O2 sensors, etc. in play. He asked me the year and miles of the car and then he laughed and said it was highly unlikely that it was my catalytic converter. He asked me if I knew how to clear the check engine light. I'd already Googled that. Remove the negative battery connection for a couple of minutes and hook it back up on a GMC vehicle. He told me to do that and he also asked if I ran ethanol. I do. He recommended getting a good fuel additive, filling up with Premium for a couple of tanks, and getting it out of town and to "drive it like I stole it." Lol He said if the light did come back on to bring it in and the would hook it up and dig in deeper, but he didn't want me to waste my money. That's important to me too! I was kind of taken aback. It's not often right now that you find great people who provide good customer service and think about you more than just with their own wallet in mind. Or at least it kind of seems like it's less often than it used to be... The light hasn't come back on and I hope it stays that way. I didn't put a lot of miles on yesterday, but I put quite a few miles on today in town, on highways, and the interstate. I'm hoping it stays that way if the good Lord is willing and the creek don't rise... I appreciate the guys at both O'Reilly's (Clive) and Midas (Clive). It was nice to deal with people who weren't going for an immediate cash grab... I know they really helped relax me when my anxiety was kicking in thinking worst case scenarios. As an added note... A lot of farmers in rural Iowa are burning off parts of their land and ditches right now. I ran through some really heavy smoke on the way home. In hindsight the heaviest was North of Stanhope. I read online that smoke from wildfires etc. can sometimes impact your car's sensors... Could have just been a coincidence too.