Terry was helpful, respectful and made getting something g handled with my car super stress free.

I've been on PTO for the past few days...just burning up time I have to burn before the end of the first quarter so I don't lose it. No big plans. Just spending some time with the kids, parents, and kicking around. On the way home from my parents' place on Tuesday evening I had a check engine light come on up by Stanhope on Hwy 17. I still had to take the kids home to their mom's (near Norwalk) and then drive back to my place in Clive. It was solid...not blinking...so it probably wasn't anything catastrophic. I've blown two head gaskets in my past and seized up one engine so I can say that my butthole puckered up just a little the rest of that ride home (about 80 miles in total were left to go). I got home and started stressing a little, but got to sleep. The next morning I started checking into what I needed to do. I found online that O'Reilly's will do free code checks on check engine lights. I showered up, got dressed and headed that way. The guys at the Clive location were great. Ran the codes and gave me a print out. He did tell me that the codes generated were sometimes general and not 100% accurate. They won't clear the warning so that light stays on...they just check the codes for you. It was showing problems with my emissions/catalytic converter. A quick search showed that replacing a catalytic converters is about $1,300 in parts and labor. Ugh. I took the print out to the Midas in Clive. The guy at the front desk was great. He looked at the print out. Made it clear that emissions do involve the catalytic converters, but there are other things like O2 sensors, etc. in play. He asked me the year and miles of the car and then he laughed and said it was highly unlikely that it was my catalytic converter. He asked me if I knew how to clear the check engine light. I'd already Googled that. Remove the negative battery connection for a couple of minutes and hook it back up on a GMC vehicle. He told me to do that and he also asked if I ran ethanol. I do. He recommended getting a good fuel additive, filling up with Premium for a couple of tanks, and getting it out of town and to "drive it like I stole it." Lol He said if the light did come back on to bring it in and the would hook it up and dig in deeper, but he didn't want me to waste my money. That's important to me too! I was kind of taken aback. It's not often right now that you find great people who provide good customer service and think about you more than just with their own wallet in mind. Or at least it kind of seems like it's less often than it used to be... The light hasn't come back on and I hope it stays that way. I didn't put a lot of miles on yesterday, but I put quite a few miles on today in town, on highways, and the interstate. I'm hoping it stays that way if the good Lord is willing and the creek don't rise... I appreciate the guys at both O'Reilly's (Clive) and Midas (Clive). It was nice to deal with people who weren't going for an immediate cash grab... I know they really helped relax me when my anxiety was kicking in thinking worst case scenarios. As an added note... A lot of farmers in rural Iowa are burning off parts of their land and ditches right now. I ran through some really heavy smoke on the way home. In hindsight the heaviest was North of Stanhope. I read online that smoke from wildfires etc. can sometimes impact your car's sensors... Could have just been a coincidence too. read more

I had a car battery constantly dying, and after a humiliating experience of it dying in the middle of a car wash conveyor and then having to shut it down to jump my car, I drove straight to O'Reilly's to get a new battery. The assistant manager on duty, Kyle, was SO helpful! He turned my day around with his genuine kindness and ability to assist in every way he could. Thank you so much, I am so grateful! read more

I believe it was the owner I spoke with over the phone. I explained some mobility challenges getting into the store. He was empathetic and offered to allow me in the back door so I wouldn't damage my powerchair. Before having to go through the work of getting around there he probed a little and explained the why's behind a solution I left with that day. Fixed the problem like a champ! read more

I went to the O'Reillys on 100 Street here in Clive. I wanted my battery tested and the gentleman said yeah it's dead. I had to have a customer speak on my behalf because I'm a female, and say she asked for her battery to be tested! He said OK here's your ticket. We will call you tomorrow. I did not receive a call so therefore I had to call them and that person then said yeah your batteries dead. Do you want to come get your battery and start your car? I said well if it's a dead battery, then how am I gonna start my car , I said I am about to get a new car so I don't wanna spend too much money. What's a one year battery he said $130 I said OK would you set one aside for me and he said yes. I said I will send my son in who is a senior in high school to pick this up tomorrow , my son goes to pick up the battery and there's two guys working and they told him that they don't have my battery and sold him a battery for over $200! When my son gets home, put the battery and I look at the bank account and I said why did you spend over $200 he said they told me they didn't have a one year battery. They only have a two-year battery. I then call the store and ask for the manager and he said yes, we have a one year battery , I said I need to talk to a general manager. Unfortunately they were all in Florida on a meeting or something but he called his supervisor and said that I could come back in and exchange the battery which I told him the first gentleman told me that if I took a battery out and put it in my car that I could not return it if it was not the battery and that's why I asked for it to be tested . I usually go to AutoZone for these reasons because I am treated so poorly because I am a female. Every time I go there they tell me to go up the street to the Valvoline to have them help me with anything at AutoZone. They called me and said you can come get jumper cables you can come get a jump pack whatever you need we're here to help you, at that point, it was after 6 o'clock at night it was dark. I cannot see to drive there to take the battery out. I was told that they do not help you take the battery out which that was another lie and I was in the middle of filling out FASFA papers for my child so I am now out $70 for a battery that I'm only going to use for another month on this car , I do not recommend going to O'Reillys. I used to use them in the past two of my vehicles for parts cause I had a side mechanic and this is how I've been treated as a female customer for many many years and this is why I stopped going there. I should've known better than to go back to the store but it was cold and it was close and I thought maybe I would get a better Customer Service experience but that did not happen! I do know my vehicles I am 50 years old and I grew up with vehicles and rebuilding cars with my father. I do not like the way I was treated I do not like the way that this was handled and I do not like the way that they lied to my son who is a senior in high school just so that they could make an extra $70 , I would recommend going to AutoZone! I will never return to O'Reilly's ever again. And I will make sure that I will make enough reviews that they loose over $70! read more

My check engine light was on so I went in to get the code checked. I had to work late so I was getting there a few minutes before closing time. I asked the Asian guy behind the counter to check the code and he refused because it was too close to closing time. Headed to the nearest AutoZone instead. However, my car stalled about a quarter mile out from Mr-it's-too-late's store. By the time I got the car restarted and made it to the AutoZone they were closed. I know I won't be back to this store again. Apparently there is no 0 star option so I'll go with 1 star. Not the level of customer service I was expecting from a national company. This happened Friday, 12/08/2017. read more

I was really happy this location opened up. It's close to work and home. I really hate having to drive across town to a parts store. The staff at O'Reilly is always helpful in helping you get what you need for your vehicle. I have a new vehicle, so I don't need part like I have in the past, but that what won me over. I've always been treated well in the past. Now that I do't need much other then window wash, wiper blades, freshener, and a battery every so often. I find myself still coming back. This new location is set up nicely and very clean. If you like to work on your car, truck, or Jeep then these guys will treat you with respect and get that car back on the road. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Clive, Iowa

I've come to this location several times for random auto items, sometimes ordered online or just popping in. Consistently, I've received courteous, helpful service. This is the kind of service that would be expected in retail stores, generally. So why give it five stars? Because I've been to other O'Reilly stores and I have (been the victim of) experienced far worse. Other than their prompt and friendly service, they keep the shop organized, stocked and clean. It's a clean, well-lit place, as Hemingway might've described (but probably not). My latest visit inspired me to type this review: I came in looking for a specific brand of air freshener. When asked, I only vaguely remembered the name started with an "M" and was maybe close to a "mac" sound. The clerk knew immediately what I was referring to and directed me to the item. Even with my obscure references, somehow they still pull through. Respect. read more

My car died at the car wash, had it jumped and drove to O'Reilly to get the battery checked. It was a Sunday night and I had a trip planned the next morning. The guy told me the battery was "good" and he also checked the starter and alternator. Great, except the next morning it wouldn't start again. Had to have it jumped again, and a new battery installed. Set me back two hours. Won't trust them again. read more

Bruce is confrontational, unprofessional, rude and threatening. You could have stayed 2 minutes longer to exchange a part, as promised to the 14th st store. Instead you suggested I return tomorrow, but when I said that wasn't good enough, you swore at me, threw your car keys, threatened me and were generally unpleasant. Good going, dude. read more