Hi! My husband was in your store tonight and came home upset. It seems the manager (Terry) was…read morescreaming at the top of his lungs at the 2 other guys working. Very unprofessional!!! Might want to think twice before you walk in and start screaming at your employees. My husband and I will never step foot in that store again, not to mention we will pass this onto our friends and family! I guess it is worth it to pay a little more for the better thing. NAPA is looking better!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

If you've been in an AutoZone this location on Douglas Ave in Urbandale is pretty typical…read more.. The one standout... A woman behind the counter who called out a quick hello and asked if I needed help finding anything as I walked in. It was fairly early on a Saturday and they weren't too busy yet. Either she was bored or just friendly. Lol Either way I appreciated it... I couldn't help but smile. This was a quick stop in for a bottle of catalytic converter cleaner fuel additive. The staff was personable. The location is clean and well organized. I found what I needed. Just a quick in and out!

On my drive cross country my car broke down and these guys helped me out Super helpful crew! This…read morewas also quite a big Auto zone. At the time the girl that was working came out tested our car and offered some good advice. she was super cool. What a great place for my car to break down.

I'm just stating that if he can't fix it, nobody can! I've seen…read moreAudi's, BMW's, corvettes, Peugeots, Alfa Romeo's, a Rolls Royce, Honda's, Toyota's, I could go on. He is courteous, and very honest. Such a relief from all the other shops who'll bleed you dry if they can manage it. His rates are VERY reasonable.

Great shop. I was incredibly impressed with the honesty of the Master Mechanic and his knowledge of…read moremy issue. If you have an old Benz this is the ONLY place to take it for repairs.

I normally don't do this but I believe this is important. Purchased a Power Brake Booster for one…read moreof my fleet truck. Mainly because they had one on hand. Their "new" booster was a rebuild or worse yet, a mis-manufactured POS. Slave bore was completely oversized, pedal went to floor. Paperwork was generically put in telling to change spring and plugger, which was there. Some Num nuts put 4 nuts, not locking on the studs which would cause the holder out, off the firewall. Really, really disappointed! Plus, I don't like the fact that you have to hold tongue out of the side of your mouth, close one eye to mount the damn things. Napa is supposed to be a "professional" auto parts store. Sow it in your employees know what they're doing- don't leave people waiting at counter when 6 people are BSing in back.

I stood at the counter for 15 minutes with no assistance. There was one cashier person and 6 people…read morein the back watching me stand there and didnt help.

Terry was helpful, respectful and made getting something g handled with my car super stress free.read more

I've been on PTO for the past few days...just burning up time I have to burn before the end of the…read morefirst quarter so I don't lose it. No big plans. Just spending some time with the kids, parents, and kicking around. On the way home from my parents' place on Tuesday evening I had a check engine light come on up by Stanhope on Hwy 17. I still had to take the kids home to their mom's (near Norwalk) and then drive back to my place in Clive. It was solid...not blinking...so it probably wasn't anything catastrophic. I've blown two head gaskets in my past and seized up one engine so I can say that my butthole puckered up just a little the rest of that ride home (about 80 miles in total were left to go). I got home and started stressing a little, but got to sleep. The next morning I started checking into what I needed to do. I found online that O'Reilly's will do free code checks on check engine lights. I showered up, got dressed and headed that way. The guys at the Clive location were great. Ran the codes and gave me a print out. He did tell me that the codes generated were sometimes general and not 100% accurate. They won't clear the warning so that light stays on...they just check the codes for you. It was showing problems with my emissions/catalytic converter. A quick search showed that replacing a catalytic converters is about $1,300 in parts and labor. Ugh. I took the print out to the Midas in Clive. The guy at the front desk was great. He looked at the print out. Made it clear that emissions do involve the catalytic converters, but there are other things like O2 sensors, etc. in play. He asked me the year and miles of the car and then he laughed and said it was highly unlikely that it was my catalytic converter. He asked me if I knew how to clear the check engine light. I'd already Googled that. Remove the negative battery connection for a couple of minutes and hook it back up on a GMC vehicle. He told me to do that and he also asked if I ran ethanol. I do. He recommended getting a good fuel additive, filling up with Premium for a couple of tanks, and getting it out of town and to "drive it like I stole it." Lol He said if the light did come back on to bring it in and the would hook it up and dig in deeper, but he didn't want me to waste my money. That's important to me too! I was kind of taken aback. It's not often right now that you find great people who provide good customer service and think about you more than just with their own wallet in mind. Or at least it kind of seems like it's less often than it used to be... The light hasn't come back on and I hope it stays that way. I didn't put a lot of miles on yesterday, but I put quite a few miles on today in town, on highways, and the interstate. I'm hoping it stays that way if the good Lord is willing and the creek don't rise... I appreciate the guys at both O'Reilly's (Clive) and Midas (Clive). It was nice to deal with people who weren't going for an immediate cash grab... I know they really helped relax me when my anxiety was kicking in thinking worst case scenarios. As an added note... A lot of farmers in rural Iowa are burning off parts of their land and ditches right now. I ran through some really heavy smoke on the way home. In hindsight the heaviest was North of Stanhope. I read online that smoke from wildfires etc. can sometimes impact your car's sensors... Could have just been a coincidence too.

5 STARS for Ted!l…read more Needed a battery today for our daughter. Was told that it would not be installed and she was sent to a shop down the road that she would have had to pay for. Turns out, she was sold the wrong size battery (Thanks, Jenny!!). Jenny was unhelpful and rude stating that it was too cold for them to install the battery. Yes, it was a very cold day (hence needing a new battery) but OReilly advertises free battery installation. Our family uses them for this very reason and have always had a quick, positive experience. Ted is the best thing about this experience today!! He deserves a promotion, bonus and more. What a kind and genuine employee. Thank you Ted for helping today and making things right! One for Jenny. A Million 's for Ted.

Everyone there is so nice and helpful. They come out to your car and help you. I had to get a new…read morebattery today and they installed it for me. Very knowledgeable staff. I recommend this location to everyone!

I had the most positive car-buying experience thanks to Faris (sales) and Michaela (finance). Both…read moreof them were very knowledgeable, caring and provided me with several options in order to make the decision that was best for me. This is my first experience with a Volkswagen, and I thanks to these two I am now a customer for life!

From the owner: Lithia Volkswagen of Des Moines joined the Lithia Motors family of dealerships in February 2007…read moreafter being acquired from Jordan Motors, Inc. Lithia Volkswagen of Des Moines, near the surrounding areas of Johnston, Des Moines, Ames, Ankeny, Boone and Indianola Iowa, features a wide selection of new and pre-owned Volkswagen, trucks & SUVs. Our inventory includes new models such as the Volkswagen Jetta and Passat.

I've been to this shop twice. They replaced a major part on my brakes that I knew would be…read moreexpensive. Can't blame them for that. Also had a drain and fill on front rear differentials transmission and transfer case. Charged a comparable rate to other garages. Everything's been good so far

Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I…read moreabsolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!

The entire crew here is top notch ! Very polite and respectful. Great services provided at…read morereasonable price.

I've been repairing vehicles for 46 years. For needed Lube Oil and filter changes I always…read morerecommend "Lanes". You can trust this family owned Business.