RE: 3609 Merle Hay Rd Des Moines, IA 50310-1246 You will see…read morethat I wrote a very negative review on this business after several years of doing business with them on more than one vehicle. The day following the review I received a call from Joe, the manager who was very apologetic, related he knew exactly who I was, and explained the assistant manager had recently passed away and the young man I delt with was fairly new. I have to re-evaluate my review of 1 and change it to AT LEAST a 4. It says something that a business pays timely attention to reviews and customer feed-back. For this I commend them and additionally that the work they do is attentive to detail. i explained it was not my effort to have the young mans employment in jeopardy; but moreover for him to be mentored, especially in integrity. I will most likely patron them again as long as Joe is a part of this franchise. mick

Service was friendly despite being busy and the line just kept coming. I appreciate friendly…read moreservice.

I made my first visit to Valvoline today, and it definitely won't be my last. I had let my car go a…read morelittle longer than usual between oil changes, and with an upcoming road trip, I was in a bit of a time crunch. After looking at options online and seeing all the positive reviews, I decided to give them a try. Since I only had a couple of workdays to get it done--and a packed schedule--I stopped in during my lunch break, and the experience felt almost magical. There was no wait at all, and I didn't even have to get out of my car. As soon as I arrived, they waved me into the garage. The crew quickly came over, confirmed what I needed, and got to work right away. Within about 15 minutes, my oil was changed, the air filter was replaced (it definitely needed it), and they checked my tire pressure and all the lights. Everyone was friendly, professional, and incredibly efficient--truly a top-notch team. Bonus: they had a coupon available on their app so I saved $15!

Fast, friendly & professional. Be prepared for them to sell you air filters, wipers, and/or…read morebattery, if their tests tell you they are needed. We took our Honda Odyssey just before selling it so that we could tell the next owners it had a fresh oil change. We needed to schedule it quickly and they were able to get us right in & out in less than 15m.

Took my husband's truck in today and this place is awesome!! The customer service was amazing, I…read moreliterally drove right in with no wait! They didn't pressure me to do anything extra! I'll definitely be back!

This oil change place is AWESOME!!! They had 1 oops moment in all the years (many!!!) I have been…read morecoming here and they TOTALLY made it right and then some!! Steve is an outstanding example of GREAT customer service!! Always pleasant to talk to and very customer service orientated!! I would recommend Service Pro Quick Lube to anyone that needs a great honest place for oil changes!!

First time here so I felt uncertain about the process. When I pulled in someone greeted me and had…read moreme pull in and wait in the waiting area, where they had complimentary bottles of water. They had some magazines, mostly hunting variety. The prices were a bit of a mystery until they call you up and feels like they really want the up charges (it was my cars first oil change so I didn't need tires rotated yet or an air filter, in my opinion. Be sure to check online for a coupon or ask if they have any. Process was pretty quick and no appointment was required.

Good communication fast service, all the techs were cool but front desk lady was a bit grumbly.read more

I have been a long time customer at this Midas and others... This hurts to say... But, *WARNING* do…read morenot take you vehicles to this Location or any of the Midas locations in the Des Moines, Iowa area. I have a rusted 2002 Dodge Dakota that has seen better days. But, It is my work truck and I am finally starting to fix it up. I brought the truck into get the torsion bars adjusted and a tire allignment. After pulling the truck in the bay, the Tech wants to show me under the truck. He points out everything wrong with the truck except the torsion bars. Proceeds to tell me that he cant adjust the ride height on the truck because the shocks are blown. As a mechanic myself, unless the shocks are coil over shocks or there are coils on the axle it has nothing to do with ride height. Then the story changed to the Torsion bars not moving... I asked him if he could test to see if the torsion bar would move, could he do the job. He gets 4 full turns in the wrong direction on each bar. Then proceeds to tell me that it won't do anything for the ride hieght because of the shocks again. This is only part of the story. But, skipping ahead I ended up contacting the Area Manager of Midas and had a chat with him. He proceeded to agree with me that the shocks have nothing to do with the ride hieght on that truck. That the reason the mechanics didn't want to do the work was because the parts where rusty, and I agree the parts are rusty. But, here is my issue. Why Lie, why tell me an audacious story about leaking parts and shocks and exhaust leaking. When all they had to say from the beginning is, Its rusty and we don't feel comfortable doing it. And, why if it is so rusty and the mechanic not feeling comfortable working on it did the Tech give 4 turns to each bar in the wrong direction if they where uncomfortable working on it in the first place... Long story short, I never thought the Techs and management would lie to a customer. I was wrong... Watch yourselves eveyone...Midas is Bad...

I came into this Midas just because I knew they did same-day service, I was nearby, and needed a…read morequick oil change/check-up. I have never used (any) Midas for service before. I am sure I am similar to most where...even it's just an oil change... I keep pretty guarded when taking my car into a shop. I think most auto mechanics have done some studying of improv theater because when I go in for an oil change they can follow-up shortly with a "yes, and...". Classic game. I was pleasantly surprised. Both on the customer service and price. The service manager was professional, courteous, and very communicative on what they saw with my vehicle. It was a check-up so I expected some findings but what they found they actually gave alternatives that were more cost effective. - I needed more coolant: they told me they could fill it up for a price but if I just went to a parts store I'd save $5+. - i had a very small hole in a tire: They recommended just going to the place I purchased the tire. They may have a free replacement option. - They also didn't do a full tire rotation because of the tire. So the they didn't charge me for it. After it was all done, it was under an hour. I will say it was a bit pricey for all they did NOT do, ha...but somewhat fair considering their time and pointing those things out. All-in-all it was a good experience. I would recommend them if you need just a quick overview of your vehicle. I don't live near it, but if I happen to be around and need work to be done, they're definitely in my considerations.

Had a small item that I wanted to resolve and figured that I would have to schedule a time in the…read morefuture. They agreed to look at my issue and resolved it in 10 minutes. I know this can't be the standard, but I will be back again, even if I do need to make an appointment. This team is committed to making the customer happy! Thanks Guys!!

I just went to Hilltop for the first time to get a tire fixed, and it will not be the last! It…read moredoesn't surprise me one bit to see they have a 5-star rating, they were able to get my car in fast, for a great price, and the guys working were so nice and personable, they could have lost my car and I would still go back for the customer service alone. Kidding, of course, but they were honestly great and genuinely seemed to enjoy their job (crazy, right?)

We had a great experience. The place was professional, friendly and quick. We will definitely go…read moreback.

I highly recommend oil changes at this shop! They're always…read morefast, friendly, trustworthy and professional. Price is great,

I've been to this shop twice. They replaced a major part on my brakes that I knew would be…read moreexpensive. Can't blame them for that. Also had a drain and fill on front rear differentials transmission and transfer case. Charged a comparable rate to other garages. Everything's been good so far

Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I…read moreabsolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!

I got good service when I went in for a alignment.. They were honest with me and told me exactly…read morethe information I needed and gave me a computer print out on the situation in both my shocks and my struts. Lori was a person who waited on me and she did her best to try and help me with my questions and give me the answers I needed.

Scammed me into buying two extra tires for a free alignment. Told me to come back another day for…read moreit, when I do come back they still charged me for it. So I got scammed into getting two tires I didn't really need and still had to pay for the alignment. What a garbage business model.

I thought I was way over due for an oil change. I went in and he told me my oil percentage was…read morestill good and I didn't need an oil change. they topped off my fluids and sent me away for free. I've never been to a car service place that didn't try to upsell you on something, they didn't even let me get the service I came in for. wow I'm impressed that they didn't try to make money off of me anyway. thanks guys!

From the owner: Jiffy Lube offers fast, quality oil changes performed by trained technicians in Grimes. Our…read more15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it's your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.