I had a terrible experience with Drake Garage. I was referred by a community member who thought…read morethey were trustworthy, but they treated me very unfairly and completely ripped me off. I was told the work on my car would cost $500. I left the car with them, and it sat in their garage for a week with no updates. Then suddenly, they said I would have to pay $2,100. Two days later, they changed the price again to $2,700. The next day, they said they would give me a 10% "first-time discount" and finally charged me $2,500. All of this was for just fixing the AC. To make it worse, they broke my front bumper in the process. When I asked them to fix it, they didn't take responsibility--instead, they called the police on me. The owner was very rude and unprofessional. I strongly believe they took advantage of me because I am a refugee and not fluent in English. This place is dishonest and abusive. I regret ever trusting them and will make sure no one else from my community makes the same mistake.

I called for new tires for my Cadillac Xt5. They ordered the tires for next day service. I was able…read moreto pick my car up that evening. My bill was exactly as quoted. Great service!!

Cannot say enough how much I appreciate CB Grimes! They were so great to work with. My car is…read morerunning better than when I bought it, and they walked me through the process beginning to end. I never felt like I was in the dark about anything and they made sure to discuss everything with me before moving forward with repairs, and I knew exactly how much I'd be paying when I picked my car up.

All said & done, they didn't charge for each repeated visit. & on the last visit they replaced…read morefactory bolts, as a courtesy. So all in all, I'm satisfied as the car's alignment once again feels right. Over the top courtesy, but i'd like to see a little more attention to detail on the work side in vehicles. And possibly making a deal with a car wash place & give a courtesy wash out if something needed correction.

Service was friendly despite being busy and the line just kept coming. I appreciate friendly…read moreservice.

RE: 3609 Merle Hay Rd Des Moines, IA 50310-1246 You will see…read morethat I wrote a very negative review on this business after several years of doing business with them on more than one vehicle. The day following the review I received a call from Joe, the manager who was very apologetic, related he knew exactly who I was, and explained the assistant manager had recently passed away and the young man I delt with was fairly new. I have to re-evaluate my review of 1 and change it to AT LEAST a 4. It says something that a business pays timely attention to reviews and customer feed-back. For this I commend them and additionally that the work they do is attentive to detail. i explained it was not my effort to have the young mans employment in jeopardy; but moreover for him to be mentored, especially in integrity. I will most likely patron them again as long as Joe is a part of this franchise. mick

My girlfriend took my car for an oil change on a Sunday afternoon. I noticed after hours of being…read morehome there was a huge oil puddle in my driveway. The shop was already closed by this time. I took it Monday morning & it was corrected immediately with no questions & many apologies. No money was asked of me since it was found the cap wasn't screwed on tight enough. They gave me a whole new oil change. Very polite. I felt well taken care of. She originally spent about 45 mins for the original oil change on Sunday & I was there maybe 30 mins or less. We spent $98 for an oil change & new filter under the hood with $20 off coupon.

I do not recommend this place for anything. Have heard two recent stories about damage to vehicles…read moreand scam up selling for items that are absolutely not needed. Awful.

This shop is great. We have taken vehicles here on several occasions. The work has been well done…read moreand fairly priced. I definitely recommend them!

All of my tires were low. I tried to fill them at the gas station across the street but that was a…read moredisaster. The guys at Adel tire were so kind and very helpful, got my tires filled and even showed me a function on my car that will help me in the future.

Terrible. DO NOT BRING ANY EUROPEAN CARS TO THIS SERVICE STATION. The coupon advertising a $69.99…read moreoil change is a lie. My bill was over $170 for a 4 cylinder oil change and tire rotation. I declined their offered $502 battery and $1560 for four 18" tires. Two employees had to find a service manager to attempt to explain multiple upcharges. Avoid at all costs.

1st service at Willard for our second vehicle - oil change, rotation, and general inspection…read moreservices - and our experience mirrored our initial one; this a very nice, professionally run, family-owned business that provides quality services at what we believe are market prices. We will be back.

Caleb and this company are amazing! I went to two other auto places to see if they could help me…read moreremove my rear brake light panel so I could get my brake light fixed and was told they wouldn't help me because they didn't want to break anything. My last stop was Brakes Plus in Grimes and Caleb not only removed the panel but fixed the light for me as well free of charge! I was able to take my trip down south to see my kids because Caleb was knowledgeable and experienced enough to help me! Management was friendly, the other techs were nice and I will definitely be back for future car needs! Keep up the great work! Please give Caleb a raise because a human that caring deserves it!

Went in for brakes on 2/28/23. Left with brakes and suspension all around. Car was noisier in the…read morefront end than when it went in. Oh, guess the tie rods need to be replaced too. Ok. And still not better. Two months go by and it's apparent that at least one of the new struts has failed. Confirmed by independent shop (our regular shop). Took the car back to Brakes Plus to have the strut replaced under warranty. Found out both struts failed. Interesting and pretty coincidental. Work done on 4/27/23. Went to pick it up after leaving it for a day. Was told there was issues with the stabilizer bars that had to be changed. When I looked surprised, the technician said "oh, didn't someone call you to talk about that?" No, no they did not. Two days later, I notice a lot of grease thrown around the driver side front wheel well. Closer inspection revealed several holes in the outer CV joint seal. Again went to independent shop and they said the holes were undoubtedly caused by heat from a torch, as when someone might cut away a seized bolt in a stabilizer link. At this point we've decided that B+ cannot be trusted to "fix" anything so we had our regular shop put a new CV joint on. All good now right? Nope! We started noticing more and more front end noise again over the next or so. Thought maybe the struts were going out again. Not the case though, as it was found that the bolts on the stabilizer links were not tightened by Brakes Plus. On one side the bolts were almost falling out and the other side were hand tight. We've tried multiple time to get this situation resolved and have only received cursory responses that offer nothing in the way of progress. And we've spent nearly $1,300 having these mistakes fixed elsewhere because we have no confidence that Brakes Plus could competently get us on the road again and not have another issue small or large. In short, if you value your time, money, and peace of mind that your driving a safe vehicle when you leave a repair shop, look somewhere else.

Needed a tire ASAP. Called these guys. They didn't have the tire I needed, but told me they could…read morehave it in one hour. One hour later I was at their shop. In less than half an hour they had me back on the road. I will definitely come to them again when it's time for new tires. Service was quick and courteous.

Took car in due to grinding noise in back wheel area. They quickly diagnosed the issue as a break…read morecaliper issue. Inspected front brakes as well and advised they were good, didn't try to sell unnecessary services. In the same day as diagnosis they were able to replace the back brake calipers, pads and rotors, a faulty tpms sensor and rotate the tires. Very friendly service, Trevor was great with communication. Highly recommend to anyone needing auto service.