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    CarMax

    2.7 (48 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Merci H.

    Beware! I was sold a vehicle with an "undisclosed accident, which was damage to the frame and multiple owners. I have replaced three rear differentials in my Lexus and three sets of tires. CarMax is not TRUSTWORTHY! Do your own research. CarMax refuses to make it right. You've been warned.

    Volkswagen Tiguan SEL
    Thomas E.

    No haggle. Good cars. Decent prices. I wrote a check so the transaction was very simple and fast. I had a car transferred and it arrived with no surprises. The photos and description on the internet were accurate. This was my 4th purchase from CarMax. Expedition #1, Expedition #2, Venza and Tiguan. All were/are great cars.

    Text from Car Max

    I reserved a car and had it shipped from Texas to Des Moines. Their customer service was great through shipping process. Now that the car has been shipped and the shipping fee was paid for (299) the customer service has been awful. No communication unless I reach out to them. The car is here but I can't pick it up because they've lost the title. Who ships a car without a title? They know I am going to buy the car because I've already paid for the shipping and it is not refundable. They are just sitting on their hands now. Latest text here in the pic but basically I am screwed until they fix this. You would think a manger will call or something

    Jake J.

    Great experience. I searched for a specific vehicle for almost two years and finally found it at a Carmax location using my Carmax app. So I paid the transfer fee and had it shipped in. It was as advertised (perfect). Exactly what I'd been searching for. The sale went smoothly and I did opt for their Maxcare service plan. After a few days with the vehicle I noticed a couple of minor things so I notified Carmax and they had me in a couple days later and resolved them all. I'll admit I was nervous about buying from carmax at first but it's been the best car buying experience I've ever had and I'm picky about my cars. Thanks Carmax Jake Johnston

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    10 years ago

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    11 years ago

    Ford dealership offered me a little over $2400 more so my selling experience was not that great. Very friendly staff however.

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    Review Highlights - CarMax

    The buying process was quick and easy.

    Mentioned in 2 reviews

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    Toyota of Des Moines - Toyota of Des Moines

    Toyota of Des Moines

    (84 reviews)

    My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

    untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

    Car City - The lie.. the only key and fabricated stories of this phantom partnering key or 2nd key.

    Car City

    (10 reviews)

    I am extremely disappointed & dissatisfied with my experience at Car City in Des Moines Iowa off of…read moreMerle Rd for this cars sale on Jan 8th 2026, and I feel compelled to warn other Consumers about their deeply unprofessional and unethical business practices. At the time of purchase, both the owner Darby and the salesperson explicitly represented that a second key was included and assured me it would be sent to me right away. Afterwards that the money was sent and this representation being a key factor in my decision to move forward with the purchase. What followed was a frustrating series of excuses, contradictions, and outright fabrications. I was told vague stories about "a guy named Joe" supposedly having the key, only to be given the runaround, hung up on, and sent on a complete goose chase that wasted a lot of my time and patience. Ultimately, the promised key never materialized, and I am now being told that replacing this high tech 2021 M5 key through the Dealer will cost approximately a bit over $1,000--a cost that exists solely because Car City failed to honor their word or simply find whats now pointless cost/ expenditure. This is not a minor oversight; it is a clear case of misrepresentation. The lack of accountability, professionalism, and basic integrity shown throughout this process is unacceptable. A dealership that conducts business this way should not be trusted. I strongly advise potential buyers to get everything in writing and to think twice before dealing with Car City. Buyer Beware seriously. This dealership will promise you anything it takes to close the sale and then vanish like Casper the ghost the moment the paperwork is signed. Their word means absolutely nothing. They rely on deceptive tactics, including slipping a so-called "one-pager" - "No Promise" into the paperwork that conveniently attempts to nullify every verbal commitment they made to you minutes earlier. It's a calculated maneuver designed to give them cover later so they can claim they "never promised anything." All the while telling you it's on its way. This is not an honest mistake or miscommunication -- it's a pattern of behavior meant to mislead customers and dodge responsibility after the deal is done. If you choose to do business with Car City, assume every promise will be broken, every follow-up will be ignored, and every issue will suddenly become your problem. Get every single detail in writing, read every line twice, and understand that once they have your money, their integrity disappears completely. Bottom line: even if in writing, it doesn't exist at Car City. Expect promises to vanish the moment they have your money. This dealership talks a good game until the sale is complete. After that, accountability disappears and excuses begin. This dealership operates on misrepresentation, excuses, and denial. If integrity matters to you, do not do business here...

    BUYER BEWARE If negative stars were an option they would be -5!! Poor service from the beginning…read more Sold us a car that died exactly 2 weeks after purchase and then proceeded to string us along by promising they would make it right and they took the option easiest for them by submitting $5000 and work to the additional warranty that we purchased. They promised that they were not in business to cheat anyone and would make it right and then proceeded to ignore communication from us. Just like a car sales business they know how to talk the talk.! Soooo bad! NEVER again

    CarMax - usedcardealers - Updated May 2026

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