Everyone was very friendly, professional, very prompt, and couldn't ask for a better experience! The job they did was an A+. Rear end damage repair that when we picked it up you couldn't even tell! Great experience! read more

Caliber Collision - Rear of car . - Body Shops Near Me - Grimes, Iowa

I was very impressed with the "white glove" experience I had at the Caliber Collision in Grimes. This is a classy shop! Every single step of the process exceeded my expectations. It was surprisingly easy. It was also seamless with State Farm for my claim. Caliber got me in the same day for an estimate & in the next day to start repairs. They took 8 days (extra few due to waiting on parts) but this was faster than their estimate. I felt their time estimate & cost estimate were fair & likely what any shop might quote. They called me every Monday, Wednesday, & Friday to give me updates on the repair so I never felt disconnected or concerned about how it was progressing or what was happening to "my baby" (KIA Stinger GT2). When I picked her up she looked perfect again (the most important part of this review!) No one *wants* to need their services ;) but if you do, I highly recommend them. Thank you Nicole (office manager) & Anthony (technician)! read more

I've been using this body shop since before it became caliber collision. Luckily they kept the same manager, Jason. These guys go above and beyond and make sure the job is done right. What I appreciate is how timelines are kept and the work is done properly with no shortcuts. If you really know how to look at a paint job, you will see that these guys are pros. It's always tempting to use a dealership body shop, but I guarantee you won't beat this body shops quality and service. I have used this shop at least six times now in the last two years and I am very satisfied and I highly recommend this business read more

I drove my car here a month after someone hit my car for an estimate and repairs, the other party's insurance was paying for the damage. I had one damaged rim, a fender, and wheel well which needed replaced as well as paint damage to another rim and front bumper. Apparently Caliber does not offer free estimates and billed roughly 300 dollars for disassembly which the opposing insurance company refused to pay. Not their fault the insurance was refusing to pay, although I've never been billed for an estimate. The estimate was just short of 13,000 dollars, listing virtually everything on the front end of the car: bumper, both fenders, the headlights, etc and at likely the highest possible price they could find. (I was able to order a new factory fender for less than 25% of their replacement cost with two-day shipping) Their estimate was so high the insurance company decided to total out the vehicle despite them valuing it at more than double the estimate. I opted to retain the car and called them more than a day before to let them know I would be there, and when, to drive it away... I arrived there and we had a snow storm a couple days earlier. the car was buried under a foot of snow. They said nothing about the 300 dollar bill for taking it apart until I arrived. Absolutely no contact with me prior to this, nor did they tell me when I advised them I'd be getting the car. I had questions about all the items listed on the estimate as I couldn't find a thing wrong with the headlights or passenger fender, and the front bumper had only a paint scuff. Of course, I didn't get any explanation for why those parts needed replaced as that was put on hold when I saw the bumper wasn't attached (bolt on each side), the intact wheel well's plastic push-in rivets were now missing, and multiple warnings came up when starting the car such as the collision avoidance system being offline. The car sat for over a week outside and was hastily thrown together. When I confronted them about the condition of the car, I believe his name was Josh, said they'd have to get an estimate for what it would take to put it back together, then said they couldn't since it was damaged. I didn't push the issue for the fender's, wheel well, or bumper despite only one having damage... they brought me zip-ties, I requested the reconnect the electronics. He insisted it was wrecked and they can't reconnect something damaged. I drove the car a month, nothing was wrong with any sensors. He refused, was quite rude and belligerent and said most people who have an estimate, don't get the work done there, and retain their cars drive away with their parts loaded into their car. He was not at all concerned with me being able to drive away in my vehicle and instead irate that I had kept him there after closing time. I had to come back during the day to properly assess the car, and located the connection for the collision avoidance system which needed no tools to access - he could have reconnected it and replaced the missing bolts on the fenders in less time than he spent arguing. Other shops are quoting a third of the price. I was unfamiliar with Caliber and had no idea they're the largest collision repair in the nation. I also had no idea there were so many claims online of them billing insurance for repairs they didn't do, tacking on unnecessary repairs to inflate estimates, and a fine in California for such actions of 5.8 million dollars. Ask a lot of questions about your estimate, get a second or third opinion, research the place you bring your car to beforehand, and avoid Caliber. read more