Jacobsen Auto Body is hands-down the best auto body shop in DSM. Their service is exceptional,…read moretheir prices are fair, and they genuinely care about their customers. I had a car emergency and they got me in quickly, completed the repair promptly, and charged a very reasonable price. Honest, knowledgeable, and dependable. I wouldn't take my vehicle anywhere else.

Quality of service was excellent and price right. I feel my money was well spent. I love my truck…read more now. Thanks Jacobsen's

omg i am SO impressed! This company is so super efficient and fast! No waiting for 3 weeks to get a…read more"part"(!) Great job, so happy!!!

They did an excellent job! They fixed a large scratch on the lower portion of the right front…read morebumper which included painting a small section. I can not tell the paint job because it so perfectly matches. The car has a bright quality finish which would have been difficult to match. They also buffed out some other minor scratches on this 10 year old car and it almost looks like it did on the showroom. The amount they charged was very reasonable.

I called Scotty's body shop with a stressful situation regards to someone vandalizing my pickup…read moretruck and slicing all the tires I called my insurance carrier I got a claim number call Scotty's right afterwards Robert answer the phone said he was busy right at that second he said he would call me right back that's exactly what happened I thought when you said that oh yeah that's what they all say but he did everything he said he was going to do but taking care of my truck taking care of the insurance company taking care of the rental car situation I needed and along with Robert being amazing his sister Kim was great Pleasant and very knowledgeable of what was going on in the shop and at the office area . Scotty was amazing and I think it is really great that brothers and sisters work together and work well together their staff are very well behaved and polite the shop is clean and neat and orderly and everybody pitches in and helps take care of things I could have not asked for a better crew to help me with the situation I was dealing with and everyone knows how hard it is to deal with insurance companies but Robert and Kim and Scotty took care of everything they said they would do and even more if anybody needs people to help them with body repair tires Wheels it doesn't matter they will help take care of it . I would recommend them to anyone that ever has any issues that go wrong with vehicles they are the people thank you Scotty's body shop for all that you did for me and my family and doing it very stressful situation other than my pickup I had a granddaughter very ill and Scotty I mean Robert took the time pray for my granddaughter over the phone and it literally changed our lives as a family my granddaughter is well she's got a long road ahead of her but who would have ever thought that you need an estimate on my truck would lead to meeting an awesome group of people to help me get through all of it I can share more of the gifts and a blessings that came my way by meeting Robert and his brother and sister thank you guys I will be eternally grateful for all that you did. Jeff S

Got in for hail damage estimates. We were told about 20 minutes but actually ended up taking an…read morehour. Price we were quoted was absolutely astronomical. I'm assuming it was to keep people from using their services due to backlog of dent repairs. Price to fix my vehicle was upwards of $6-7k. Not saying I didn't have hail damage, but they wanted to replace trim that wasn't dented as well as other items on the vehicle with no damage to them. No thanks. Wish I had a better experience.

Had some tricky problems with my vehicle that another shop (a very reputable one) did not want to…read moretackle. I was referred to Moen by a guy who works at a dealership. I could not be any more pleased with how Moen handled my situation! The process was extremely transparent, work was done in a timely manner at a reasonable price and my truck now runs better than it ever has. This place is top notch. I will refer anyone here.

Amazing people. I spent most of my life in customer service roles and have never seen a more…read morecustomer-centric business. They do everything possible to see that their customers are treated fairly and honestly. I would trust Cody and his team to work on anything I have, and he is always ready to help with meaningful advice. They can be hard to find tucked away on 2nd Ave, but it's worth your trouble. From simple maintenance to complete rebuilds, you can count on these people to get the job done right. By the way, Choi does a wonderful job handling the front end and all the customers. You'll never find a better place to solve your car issues.

​My truck broke down in Iowa while loaded with freight, and I was panicking because I was…read moreunfamiliar with the area and unsure how serious the problem was. From the first phone call, this company helped put my mind at ease. The wife who assisted me was pleasant, professional, and understood the urgency. She explained the dispatch and diagnostic fee, sent the invoice promptly, and kept me updated on the mechanic's arrival time. She answered my texts and made sure I knew what was happening throughout the process. After diagnosing the problem, they explained the repair, sent pictures of the parts needed, and provided the parts and labor costs. The pricing was fair and more affordable than I expected. I truly appreciated their honesty, communication, and quick response. What impressed me most was that they followed up after the truck was back on the road to make sure everything was still running properly. That level of care means so much when your business depends on keeping trucks moving. In my years in OTR trucking, this is one of the most professional roadside service companies I have worked with. Professional, affordable, respectful, and honest! I would use them again without hesitation and gladly recommend them to other truck drivers and owner-operators. Thank you for helping us through a stressful situation. We truly appreciate you! "

We hired these guys to work on a Buick Lacrosse. They took a week to work on it. Charged us $1500…read more The car never run right again. I wouldn't hire them to change a tire. Cost me another $750 to fix there mistakes.

Can't recommend them highly enough. Took my car in for an estimate, the lady looked at the car and…read moreinstead of an estimate, she just fixed the damage, said it was minor, and refused to accept any payment. Iowa nice!

Broken exterior door handle. Not a big job but tricky. They looked the situation over. Steve…read morejumped in and had it back together in no time. Professional- efficient and very fair. My wife had her car repaired several years ago here. She raved about these guys. I forgot until she suggested them. Wives know a lot and remember even more. Thank you, dear And Thank you Olson's

I've got to get this place above one measly star! We lived in West Des Moines for a couple years…read moreprior to moving back to Des Moines and frequented this place, most often for gas or coffee. The same guy was always behind the convenience store counter and we would go in so often that he would remember us and what we wanted (not sure if he's still there, also not sure what his name was). Always super friendly. TODAY however, we had to go in for the dreaded car repair. My husband had a mishap with the curb (of all things) and essentially knocked his right front tire completely out of alignment and nearly snapped the control bar, requiring a replacement of said parts along with a tire alignment. This all happened fairly close to the body shop so it was the closest place to get to without further driving/ruining his car. They got us in and out in just under two hours and the car drives like new again. Sh*t happens and it's awesome to have a place like this that actually cares about you, your well-being and the well-being of your vehicle. The mechanics explained everything very thoroughly [though we're both still car-mechanics-illiterate :) ] and made sure we knew what the problem was, what needed to be done to fix it and what the costs were going to be. They even had to order a part and they were still done in 2 hours! For what started out as a fairly terrible experience these guys made it as painless as dropping money on your self-inflicted car wounds can be. THANK YOU! Will return.

Chuck - you have the GALL to accuse me of being difficult & lying. HA! You are the quite prolific…read moreliar in your rebuttal. No surprise after ripping my mom off!!! Don't ever confuse being furious with being difficult! First LIE; Shawn, Bill & Shawn Jr ALL proudly shared with me the new 30K Engine Analyzer they had & would be using to diagnose the reason for the SERVICE ENGINE SOON warning dash light coming on. Second LIE; Yes THAT SERVICE ENGINE SOON is the correct light that was on & the reason I brought my mother's car in. Shawn was aware THAT was the warning dash light that was lit & he even reset it following their unneeded service. Not a CHECK ENGINE LIGHT. Third Lie; I DID NOT MOVE ANY BARREL blocking your carwash entrance & for you to accuse me of doing that is beyond ridiculous. If Shawn is such an honest guy, as you initially touted to me, he would have told you HE MOVED THAT BARREL & then told me to drive in & he'd start the carwash. It never started, not one drop of water was ever released. Shawn even apologized to me saying he was sorry he didn't realize it was not working. I was even told to come back in the Springtime for a free wash. I hope my reviews give future potential customers pause before taking their vehicle to your service center. Again with the false accusations. Any still pictures you claim to have of "a woman moving your barrel" is not me. Ask Shawn, IF he's the honest guy you say he is, he'll tell you the truth, HE MOVED THAT BARREL. YOU however are the height of an unprofessional businessman. Funny how when you texted me pleading with me to bring the car back you stated "I'm not like those other guys, I'm professional & I just want to make it right for you" HA AND by calling a dissatisfied customer a "Karen" immediately identifies you as a immature & hateful MAGA, certainly NOT ANY KIND OF PROFESSIONAL!

Unbelievably fast and great service. I took my car to have them paint and replace the charging port…read moreand door I broke. They quoted me and offered to get it in the same day and have it back to me the next day. Fantastic quality and service. They even washed it and had it ready for me just as promised. Thanks guys!

My daughter had an accident, wrecked my 2005 BMW, and while I was super grateful no one was hurt, I…read morewas left to pay out of pocket for not just my BMW but also the little 2003 beetle she collided with. Thankfully my mechanic referred me to Brothers Body Shop where they took care of both vehicles for a very low price and the job they did left both vehicles looking new. Thank you so much Limber!!!