" Banks all over Boston " This bank is all over Boston …read more We can literally stop any where , in Boston ma . On the go and find this bank, so it saves us from fees . We love that. Parking is difficult but manageable.

Zeroed out my account and they still won't let me close it. Everyone is saying something different,…read moreno coherence with the customer support line and the branch. I am over all the bullshit this place has put me through

Do not ever get an auto loan through Santander bank. Charged me 807 in interest because I paid the…read morebill early and stated there was too much time inbetween payments and they charged 16.50 a day from last payment even when no payment was due. The worst bank out there ! Disgusting

Patient and professional people who get it in a gentrifying neighborhood. Solid branch.read more

TL;DR I'm forced to pay over $3500 in fraudulent charges…read more It's sickening that TD Bank has rigid high standards for its cardholders, but will not stand up to extreme credit card fraud. When I opened a credit card in 2023, it was a triumph after initially being rejected in 2018, then spending years building credit. The banker told me to use credit exclusively because it was safer than debit. I have been painfully let down by TD Bank and online banking. To use mobile banking for my credit card, I had to add an authorized user. This is because the app opens with a pop up. I dismissed it many times, but eventually added the requested information, naming myself as the only authorized user. Since I already had a card, I did not expect another one. A second card was mailed to me without my knowledge. It was stolen. By the next month, there were about $3500 in fraudulent charges on my account. I did not see & report those until four months after the last fraudulent charge. Last summer was rough for me. I suffered an injury and had ambulance bills. I spent an enormous amount of money on an important move and was packing up my life. My grandmother was ill. I did not have a debit card, so all of my transactions were on credit. The summer's pain dragged on into the fall when I realized my account had been defrauded. The first fraudulent charge happened so quickly after the card was mailed (six days) that I now doubt it arrived in my locked mailbox. By following up with merchants, I learned that my card was used with a fake ID to buy a phone & a phone line two weeks after it was mailed. None of the agents I've spoken with know for certain how the card was activated, but I was told that it had to have been done online. It's unlikely that one of my two devices, a phone and a laptop, was used to activate the card. At the time, I lived alone. As a user, I expect online banking to flag suspicious activity or at least to clearly show cards and transactions. TD Bank takes no responsibility for stewarding my account from theft & fraud in that way. I was not notified that my account had a second card added to it, so there was a break in the chain of custody. No one was watching the card activity. In comparison, Discover alerts me to card activity daily so that I can review it. During that difficult summer, I made two mistakes - I interacted with a frequent pop up in my mobile app, and I did not export the PDF statement for June until four months later. The second card is only visible on the PDF export. The pattern of spending on the second card is clearly fraud when I can see it. The amount demanded is about 10% of my net salary, before rent. I feel gutted - I have lost sleep and appetite due to stress. I had started applying to professional development programs, but will now have to postpone my dreams to pay a thief's debt. TD Bank has continued to charge late fees and interest during the past two months when I have been calling the bank weekly to dispute. To avoid interest, I would need to pay in full with the gift my grandmother left me in her passing. I am crushed. I acknowledge these agents for helping me - the Harvard Square branch opened my account, the Brighton brank aided my filing a claim. There have been five calls from collections. I received help from customer support agents & a manager. Investigations, Credit Card Services and the chairman of the board team spoke to me at length. These friendly representatives professionally enforced an impassive policy that ground me down until I gave in and began to make payments again. Today, TD Bank has managed to squeeze about $4000 in fraudulent charges, interest & fees, but has lost a truly lifetime customer. I learned about bank accounts for the first time while on a Girl Scout field trip to TD Bank. I looked for the big green door handles any time my parents took me to the bank. I trusted TD Bank with my checking and savings, but my money is not safe with you. Your process simply isn't justified. It certainly doesn't work for me. My parents are likewise chary about their TD accounts after witnessing the extraordinary way this bank handles fraud. CFPB Complaint # 231108‐12453638

Fucking negative stars pls. DON'T COME HERE UNLESS YOU LIKE…read moreBEING LIED TO DIRECTLY IN THE FACE. GO TO CAPITAL ONE OR EVEN SANTANDER, BoA, BUT NOT HERE. Came in June to open an account because there was an online promotion for $300 if you open an account and set up direct deposit, etc. I didn't want to enter my info online so I went to this branch in person. I asked in the bank if they would do the offer in person, they said yes! WITH LOTS OF ENTHUSIASM! They musta been happy they found their next victim. So I open an account and fulfill all the requirements of the offer. Now fast forward to November, I still have not received the bonus. I called customer service and was informed that it was only an online promo. So these mother puckers LIED TO ME JUST TO GET ME TO OPEN A NEW ACCOUNT. I went into the branch again roughly 2 weeks ago to inquire and the same person who I opened the account with, Shuevy or something, acted like this never happened and she doesn't "remember". BULLCRAP. So I get handed to a different customer service person, Eliana. We sit at her desk while she attempts to verify the promo and my info. She then proceeds to write an email to some other department in TD bank to process my bonus, like wtf. So after she sent the email out, I was told to wait 2 weeks and the $300 should show up. Well nope. Nada. Before leaving, they had the nerve to try to get me to open a fucking credit card for a $200 bonus. Bitch, I didn't get my initial $300 why the fuck would I sign up for a card and then have you tell me again in 3 months "oh I don't remember that promotion". Fuck that. Maybe if you got me the $300 in the first place I'd consider the stupid credit card. Waste of fucking time. Fuck TD bank and your non existent work ethics. TL:DR: They lied to me about an existing promo to get me to open an account. Then they attempted to act like they had no knowledge of their lying bullshit just to get a customer to open an account.

Just hung up on when they said they were going to look into something and get me an appt. This…read morehappens everytime I call. They just hang up on people

My thoughts below; and I strongly suggest readers looking for new bank carefully vet Santander…read morebanking activity online through reputable news/business sites online as well. (Google bank closings: Santander leads the pack -- closing far more branches than any other in MA). (And this is the only way you'll hear about it; they closed the ATM near me without notice -- didn't even leave a sign on the door! Their sign stayed there for at least 6 months; meanwhile, the ATM customers only realized when they tried to enter -- they were locked out. "Santander Bank's newest planned branch closures adds to the more than 35 it's closed since the beginning of the pandemic." (June 15, 2023, Business Boston Business Journal by reporter Meera Raman) - Santander also paying out $4.5 million in recently settled class action suit My personal exp. with Santander (this is for Metrowest Boston, MA) They're a hot mess: Inaccessible cust service both online/by phone. Good luck getting thru to a competent, attentive real person to address your issue (you know, the one you've already tried to resolve thru their useless bot "services" and phone prompts that lead no where -- you CANNOT reach a live person for help. So be prepared to be ignored and driven to tears* in circles trying to figure it out yourself. My attempts to resolve fairly straightforward issues and erroneous transactions in-person --tried 2 local branches, several times --unsuccessful as well. (Friendly bank rep will express concern and call HQ, who will confirm they don't know either.) My experience was consistently disappointing, painfully time-consuming & I was driven to tears in frustration *Seriously--I'm a reliable, financially-seasoned customer--I had no idea that a bank could make me cry. This is "self-serve" banking, but without proper forethought and consideration for customer needs nor the tech/resources to make their online-only model work. (Suggest you Google "Santander Bank closings" as well -- they're going down like dominoes.)

Lucky is the best works at the Dcu Marlboro Branch. She is very and I highly recommend her and…read moreDcu thank you Paul Egizi

If I could give this place zero stars I would. They are complete idiots here. They actually don't…read moreknow how to do anything and nor did they even try to work with me. I've been a member here since 2008 and they couldn't even open a tenant escrow account if their life depended on it.

This by far is the worst banking experience I've ever had…read more -They charge you a fee for not using the account per month -They are extremely rude and condescending -You need a smartphone to make an account with the bank Never bank here.

I've always avoided this location because it's right off a main road across from La'Salle academy…read moreand it's very hectic in that area. But for once I actually tried it out and it wasn't half as bad as I thought it would be. I didn't go around a busy time so there was parking for me and it wasn't too bad getting in and out of here. They have a fair sized lot and the atm's are entered from the street it's a weird set up. Be patient getting in and out of here since there is a light close by and nobody lets you go. This location is very clean and the workers seemed very nice I was in and out. I also saw an elderly woman leaving this branch and the worker made sure to hold the doors open for her to safely leave , this made me very happy. This place seems to be in a safer area and isn't in a sketchy area either. They have tints in the windows so it looked close when I went and that was morning time , but they were open. I would go to this location again only around times that aren't too busy.