After a frustrating experience with another dealership, I brought my 2026 CT5-V here for a second…read moreopinion regarding an alignment and tire balance issue. The difference in professionalism, communication, and overall service quality was immediately noticeable. Not only did the team take my concerns seriously from the start, but they also properly diagnosed the issue that another dealership had dismissed entirely. They found that all four tires were out of balance and that the front-left alignment was off, which directly explained the vehicle drifting to the left at highway speeds. Level of customer service was fantastic. The team was transparent, respectful, and efficient throughout the process. I was also pleasantly surprised that the work was completed faster than originally quoted, and they handled everything at no cost. It is refreshing to work with a service department that values both the customer's time and concerns. Based on this experience alone, I would absolutely return for future service and would confidently recommend them to other GM & Cadillac owners.

Had to have a airbag replaced on a recall notice all went very well less time than expected plus…read morethey washed the car

This is the BEST auto repair facility around! For several reasons I very highly recommend NuCar…read moreChevrolet of Lowell. Most importantly, their repair work was excellent. My car was nearly totaled in an accident. Now that whole section of my car looks like new! You'd never know that it was previously so badly damaged. I would challenge anyone to find any trace of the damage! Secondarily, the service was top-notch. From the first contact they were all highly professional, responsive, listened to my concerns, answered my questions, and were very pleasant to deal with. Thirdly, their communication was also excellent. Throughout the three weeks of extensive repairs, I received consistent texts, calls, emails, and pictures from them detailing the progress of their work. All told, I'm very happy to have chosen them to repair my car, and very pleased with the results of their performance!

Made an appointment over two weeks prior to appointment date for vehicle service consisting of a…read more(safety) recall, oil change, and a break check, for 9:30 in the morning- even drop the vehicle off the night before noting 12pm pick up. Checked in at 11am to be told not ready yet, they've been busy, and air bag can take a while. (Written in text!) Okay that's fine, but mentioned I am on time constraints today. - Ok! They'll get back to me asap. Check in again, still being worked on at 12:30. Check in at 3pm to let them know vehicle will have to stay now due to prior commitments for the day. No problem from them! Get an automated text saying work complete and a bill at 3:45 for a $90 oil change, a note of muddy breaks, and no safety recall done. No part on hand... and they're back ordered! WHY was I not told about the missing part at ANY point of contact throughout the day prior to the bill? Let alone not having the part ordered in the two week span of setting my appointment?! A miss communication I was told. A $20 loyalty coupon applied, as a repeat customer.... Thanks a lot. Paid my $92 oil and will take my business elsewhere... and to one with a much quicker turnaround time for the part. Communication is seriously lacking here.

Quite possibly the worst experience. Went in for an oil change and ended up with a blown cylinder…read morehead in a 2024 CX5. The GM Sean is completely passive aggressive. They did zero to help me. Only bright star is Emily in service.

Such a great car buying experience! Each person I encountered was knowledgeable, kind and…read morepersonable. Special shoutout to Kristen Murphy for being a great sales rep who made this process a breeze and quickly had my trust as a buyer. Also the financing personnel, Chris was great. He educated me on all my options and was not pushy whatsoever. Overall a great experience and I highly recommend this dealership!

Title: Formal Complaint - Misrepresentation and Unresolved Vehicle Issues…read more I am filing this complaint regarding my purchase of a 2016 Kia from Dracut's Car Connection on July 15, 2025. Since the date of purchase, I have experienced repeated mechanical issues, including the check engine light returning multiple times despite numerous visits to their shop. I was informed by Frank, the owner, that certain repairs were not covered under the warranty, requiring me to pay out of pocket for parts and even travel five hours to Massachusetts to obtain one myself. Despite these efforts, the same issue persists, and the vehicle remains unreliable. Additionally, the dealership refused to provide an itemized receipt for the work allegedly performed, and I have evidence that my signature was forged on certain documents. I believe the vehicle's defects were known prior to sale and intentionally concealed. I am requesting that this matter be formally investigated, and that appropriate action be taken against Dracut's Car Connection for misrepresentation, possible forgery, and failure to honor warranty obligations. Rose Keller

It was the best experience buying a used car from Dracut's car connection. We live in Connecticut…read moreand they drove the car to us so we could look at it and then drove it back to CT to register it with us. They sat at the DMV for 3 hours while we registered it (long story). There were a few minor things that we wanted fixed on the car and they were more than happy to do so. They also came down on the price to make the deal work for all of us. Frank was a pleasure to work with and incredibly fast getting the loan approved, as well as his right hand men who were so patient and great. It was a 10/10 experience working with this business. We HIGHLY recommend them!!!

100% recommend!! Bought a decent used car for my daughter, Ron was so honest and helpful and did a…read morefew extra things to the car at no extra cost. When something went wrong a couple weeks later, he fixed it right away. He's got a customer for life!

Ron is such a great guy! He really looks out for you and the cars he have are priced fairly. Highly…read morerecommend this dealership to anyone looking for budget used cars.

I advise no one to purchase a vehicle from this dealership not only does he falsify information to…read morethe credit company he works with now I had to report him on adding a extra 7000$ on to my loan , he also tried and fraud my odometer reading that voided my warranty which I'm working on now to fix sends my paperwork says one thing and the paperwork sent to the credit company says another ! And then he sold me a truck with a bad transmission which I called out when he first gave me the truck and didn't pay no mind to what I was saying !! So now I'm going threw all this hassle to get the warranty to help fix the transmission and there investigating the situation ! This dealer is horrible and a mess never again will I go or recommend anyone to go to this dealer again !!

Do not buy any vehicle here. I drive a tow truck and any time I bring them a customers vehicle that…read moreis under a 30 day warranty, they tell me I don't have permission to bring cars to them and I need to send it back to the customers house. I've never experienced that kind of horrid treatment before and I think they need to do better business before they sell cars.

I bought a car from Rich. Haven't picked it up yet, but so far so good. The car that he sold me is…read morein great condition and he is very careful to explain the whole process. I had my doubts about buying from some random guy in an industrial building, but he appears to be legit. I'll write again after l pick up the car. Well, I picked up my car today and it was everything that Rich promised. He called my insurance, he brought my paperwork to the RMV in MA, where l live, he had the inspection completed/passed and he had it ready on the day that he promised. Thanks Rich!

Newton the owner was very upfront with everything, pleasant to deal with and price in the car was…read morebelow the carfax, i got a very clean car 2012 honda pilot very please with my purchase, i will recommend this small business, my car came with one key and he made me a second one, nice gesture.

We had an amazing experience buying my daughter a car here! Newton is wonderful! . We told him…read moreexactly what we were looking for and in what price range. He gave us just that! Newton was very helpful and knowledgeable on the entire process from start to finish. We are glad weI bought her car from here and had such a wonderful experience! We recommend purchasing a car from here!

I will never go anywhere else! Family owned and operated, my entire family has been going there for…read moreyears. Trustworthy and affordable! I would recommend them to anyone!

Absolutely the friendliest and best customer service, and totally trustworthy. We bring all of our…read morevehicles here.

In used car buying and repairs, TRUST is key. Peter is beyond trustworthy. The Nissan Maxima he…read moresold us - for a very fair price - was a gem. And, the work he's done on my Fiat 500 is never more than is necessary, and also at a very fair price. There's a reason why Cohasset Imports has stood the test of time and built a business that is undergoing expansion: They can be trusted to do what is in their customer's best interest. I can't recommend them enough.

I bought a car in late October 2020. I was told it came with a 30 day warranty. Before taking…read moreownership, I asked if the warranty could be extended for 60 days. His answer was 'don't worry, I'd any major problems come up we will take care of it'. Nothing in writing. Sure enough in mid December the car developed an oil leak that is common with that engine. Called Peter and he said bring it in and it was repaired. Not an inexpensive repair. He is honest and trustworthy. Highly recommend Cohasset imports.