I had to post a review after reading some of the negative comments, I wonder if some of these…read morecustomers are in an alternate universe or something. I have purchased 3 vehicles from Walls Ford, and have serviced 2 others. The sales staff have always treated me with respect and negotiations have been honest and fair. Sean Freeman in service is an outstanding service advisor, the Technicians and Mechanics, have been excellent in diagnosing and fixing any problems I have had, even though they are few. They fix it right, the first time. As cars get more and more complex, Good Diagnosticians are becoming more and more rare. Walls has been pretty good in this area, better than most. As a Ford customer since 1981, I have experienced many ford dealerships over the decades, starting with Wilmington, Bonnell, Sentry and Regan, Ford, all now long gone. Had good luck at Londonderry ford with my Supercharged Mustang, but have settled on Walls as the best for the past 16 years, take my word for it, it does not get much better than these guys as dealerships go.

Why You Should Think Twice Before Buying a Car from Wall's Ford Inc in Salisbury, MA…read more Before the end of last year, I decided to purchase a car and found the specific model I wanted at Wall's Ford in Salisbury. I contacted the dealership through their website and scheduled a day and time to check out the car. They messaged me saying the car would be waiting outside for a test drive. When I arrived, the car was still inside the dealership. The dealer I was working with, Mr. DeVito, asked me to wait while he arranged the test drive. Since it was lunchtime, I went to a nearby restaurant. While I was eating, Mr. DeVito called and asked me to come back the next day. I didn't understand why I had to return after already scheduling an appointment, but I agreed. The next day, the car was finally outside. I drove it with Mr. DeVito. Since I planned to trade my old car as part of the purchase, we negotiated the prices of both vehicles. We reached an agreement, and Mr. DeVito told me I had seven days to have the car inspected. I mentioned that in my experience buying cars from dealers, inspections are usually completed by the dealership before purchase. Mr. DeVito told me they didn't have the registration yet, so they couldn't do the inspection. He then said, "You do the inspection, I promise to reimburse you; we'll send you a check." I left the dealership, and within minutes, they called me back saying they had the registration after all--clearly proving they could have done the inspection themselves. It's been almost two months since I purchased the car, and I still haven't received the promised reimbursement check. While the amount was only $35, a promise is a promise, and failing to honor it reflects poorly on the dealership. Overall, the entire experience with Wall's Ford was very disappointing. From the mismanaged appointment and test drive to the unfulfilled promise, it was a frustrating process. I will never buy a car from this dealership again, and I highly recommend others stay away as well.

Finally, my dashboard is not lit up like a Christmas tree…read more I have been going to Rob for years, I can't recommend him enough. Fair pricing, an honest owner/mechanic, you really can't beat his work and service. I just picked my long neglected car up from Rob and she sounds and runs brand new.

If your politics is different than Rob don't give him a bad review because his work is excellent…read more My politics is 100% different than Rob . He is one of the most honest mechanics I have ever met in my life.

I really think it should be illegal for used car dealers not to obviously advertise vehicles as…read morebeing salvage or rebuilt titles. Sure the fact they don't finance should be an indication, but still they should say "this vehicle is harder, if at all possible, to finance " due to title concerns. And precovid a rebuilt title would be about half the cost of retail, but now it's too close to call.

It started with total communication between David Erickson and myself and continue to be an easy…read moreand understandable application process. He was very pleasant and timely with all communications. Made the application process very doable. Highly recommend their services thank you to Maloney properties for all their help in particular. David Erickson thank you again okay

Very pleasant experience. They were prompt, courteous, and professional. The waiting area was clean.read more

I had a fabulous experience here! The workers even stayed past closing time to finish replacing my…read morebrakes for me. Great communication, competitive prices and very reliable. I would absolutely recommend this place to anybody needing car work done.

Nick and his crew are my guys! They treat me very well whenever I come to them. They call me…read morepersonally and let me know what's going on with my car while they work on it. They ask my permission before they do anything. They are always very honest with me and never try scam or upsell me or anything. I trust no one else to fix my car.

If you have become use to being lied to, deceived, and taken advantage do not go to Hathaways…read morebecause that will never happen. Their costs are reasonable, their service is top notch, and they tell me what is an actually wrong with my car and not what is the more expensive option. Oh, and my car is always ready on time or before their promise.

We have been going here for probably 15 or 20 years for my wife's car and mine, and in all that…read moretime I don't think I ever had one issue with any service, from oil changes to a pretty major repair on my Jeep. We also bought an older (but nice looking) RAV4 for our daughter as her first car probably 10 years ago from their lot, and she's still driving it with almost 300,000 miles on it. She gets it regularly maintained at this shop and it still looks good! I like going in there, they treat you almost as if you are their friend and it's a real personal touch like in the old days, Andy remembers my name --nobody does that anymore because most people don't seem to care, but they do and it feels good, if I'm being honest. I am surprised to see some people saying it is too expensive and I will probably concede that it is not the bargain basement of car places but neither is the professional level of expertise and what you get for the money. In talking to a coworker of mine in Hampton NH and one of my neighbors about some car issues, they go to the dealerships where they bought their cars and they paid a lot and both had problems with the work, my neighbor always gets a little bit of a rough reception at his car dealership in Peabody and they give him an argument about everything, but that has never been our experience here, not even a hint of any ill treatment, 100% the polar opposite. As I said, we have never felt we overpaid here and have always been satisfied with the repairs. It is hard to find a good mechanic that you trust, and Andy and his wife, who works there also but I believe only a few days a week, are real sweet people and they really love and respect their customers in my opinion. Keep up the good work, guys!

Recently, I had a major car issue which required the vehicle to be towed to the closest shop. That…read morehappened to be State Automotive. Luckily, I came across a place that was honest and incredibly communicative. They were able to remedy the issue within the timeframe they gave and were understanding with my schedule. I can't say enough good things about the work they did and especially Tina at the front desk. Thank you!

I have never bought a car from this dealership, but I have a Chevy Cruz and bring in regularly for…read moreservice. I have been extremely impressed with the service writer Anthony, he is new but extremely accommodating and definitely goes the extra mile for a customer. I have been extremely impressed with this service since he started working there!

Just stopped in today to buy a truck. I didn't leave with one, but the service and people were…read moregreat. Still can't believe I lost a truck over 250.00. Still it was a great experience. Thanks going up to Foss tomorrow.