Able to make an appointment quickly The team fixed and…read morefinished the job before estimated time which worked out perfectly for me. All the staff members were friendly and knowledgeable

Great Customer Service. Work was done on time and on budget. Great knowledge of specialty cars…read more Would highly recommend.

I stopped in needing a travel check up before heading on a road trip- Cal was kind and squeezed me…read morein when he did not have to. He gave me a run down of my car and what I should do now and then what can wait. I appreciate his time and incredible customer service. HIGHLY recommend.

Honest recommendations, excellent customer service, and great value. Highly recommend.read more

AMAZING!! I had a small accident this winter & brought my…read morecar to be fixed here. Only took maybe a week or less to get fixed!! My car looks brand new!!! I missed a little bit of damage so I let the guys at the front know and they took care of it! They were both very helpful & kind! Hopefully I don't need to but if I need a repair shop again I will definitely come back here!! If you need your car fixed definitely go here!!!!

Overall amazing experience.... I hit a deer and it caused quite a bit of damage.. The staff was…read moreamazing .., from the owner to everyone in the front of the house.., the quality of the work from the back of house was very impressive as well... Corey was great.. kept me updated and answered everything I asked.. dealt with both insurance and getting a rental for me.. made every aspect easy and great!! I will always use and recommend Reflections.. thank you again!!

Took my BMW in for routine service recently, & these are very, very, friendly & helpful guys. Real…read more"car guys". Will take the time to explain exactly what they're doing--& why--& even give advice on stuff they don't do (like auto body work, or where to buy tires). Or what NOT to spend $$ on, maintenance-wise. Who does that? (BTW, I went to DAS Auto b/c of my previous experience at Hampton Foreign Auto, which is expensive, & if they do some body damage to your car while it's there overnight, they will LIE about it.)

Consistently excellent service, and fair pricing. You know those shops you hope to find with…read morehonest, skilled mechanics? This is one of them. All kudos to Nick and his team for tuning the heck out of my '14 VW Sportwagen TDI.

Byfield Auto has retrieved and returned my car, twice: first for an inspection sticker, and, more…read morerecently, to investigate a rattling sound that I had noticed. They checked it out thoroughly, explained what may be happening, offered to take it right back if things get worse, returned it and charged me...nothing. I'd have expected to pay at least for their time, but perhaps I'm just used to the ways of the big, bad city and modern times. These people are SO knowledgeable and SO accommodating, I can hardly believe my great luck to have found them. (They did come highly recommended.) Oh, and did I mention that they had to drive to NBPT? This is small-town, caring business at its very best. I would not hesitate to recommend Byfield Auto!! JoppaMom

Today I had the pleasure of meeting John! I was driving down the highway when my tire split i…read morepulled into the closest gas station and received help from 2 amazing fire fighters who were unable to get my lock lug nut off due to it being stripped . They did not hesitate to call and look further into helping me in my time of need ! They called John to assist them with getting the lock lug nut off. John arrived no more than 10 minutes later to save my day ! He was able to get the lock lug nut off and get my spare tire put on in no time ! When I tried to give this man money for his troubles he wouldn't take it ! Good people still ! I can't thank this man enough for his kindness ! I will certainly be giving this shop my business for my future car needs !

A friend recommended Ben's after a black ice incident this winter…read more I was very pleased with their spot-on quote and seamless work with my insurance company. The loaner car provided was also a real plus. These are days when getting parts can take a long time and I was happy to wait to get such a quality job done.

The business has been sold to a corporation and all the good people who worked there are gone. I…read morewould not have anything done there just saying.

Ashleigh Bourque is amazing! She is not only friendly but extremely knowledgeable and efficient…read more She made me feel relaxed and made sure I had a loaner car as long as I needed (brand new car). She kept me up to date on my repairs and accommodated my schedule. I have been to a few Mercedes dealers and Portsmouth has by far the best customer service. They get their clients and treat them like they would want to be treated. The repairs I had done came out perfect and I left happy and excited to purchase my next MB at Portsmouth!

I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as…read morea Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system--a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I'm now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle.

I recently purchased a 2020 Gladiator Sport S, and dealt with Jeremy Brocato, for Sales. Jeremy is…read morehimself, an enthusiastic Jeep Wrangler owner, and his passion and excitement for the Jeep vehicles is very evident. He is knowledgeable, professional, and a very focused on the customer, versus being a stereotype "high pressure" sales person - whom we all hate! I also dealt with Mike Hollis, to settle the financial paperwork. Mike was efficient, and also a real pleasure to work with. Side Note - for the last 15 years I have been a loyal BMW owner (had 5 different BMW's in that time period) - and I still am. My most recent BMW was a 2018 M550i, completely decked out (plus "chipped") with every option I could add on. Unfortunately, due to the NorEaster storm that came through in July 2019, my car was "totaled" Therefore, needing a new car, I decided to look for something fun, and settled on the Gladiator. So far, I am glad I did. In fairness, it is not a BMW, but is not trying to compare to a BMW. My personal needs changed, and the Gladiator should be the perfect vehicle for what I need and want to do. If you are looking for something new, and the Jeep line has something you might want to take a look at, than go to Bournival Jeep first. I contacted 5 other Jeep dealers, and found the typical response, of people not calling me back, forgetting my name, trying to convince I needed something I didn't want, and so on. Not so at Bournival. You tell them what you are looking for, and they deliver. Enjoy your new purchase!

Yet another great experience here at Bournival Jeep! Got way more for my trade in than I expected…read moreand a much better price than I anticipated! Ryan, once again, proved to be an excellent sales member and Jess in finance got an even better rate for me than my credit union gave me! Excellent experience all the way around!! Thank you all