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    Commonwealth Auto Sales

    1.0 (3 reviews)
    Open 10:00 am - 6:00 pm

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    9 years ago

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    McGovern Ford of Lowell - The car before I even came to test drive it.

    McGovern Ford of Lowell

    (93 reviews)

    I posted a pretty harsh review of the dealer service department last week, and I want to amend it…read more While it is true that I was really unhappy with my dealings regarding warranty work last year, there have been changes at the dealership that have turned things around. Within a day or two of posting my review, I received a text and email from General Manager Christian Kassis and a follow-up phone call this past Saturday. My criticism and complaint stemmed from having to pay over $500 for work that was covered by my Ford PremiumCARE extended warranty because the then manager of the Service Centered failed to follow-up on the warranty claim. This all happened last year, and I had finally gotten around to posting a review. As mentioned, I spoke with Christian this past Saturday, and today being Monday, he has resolved the issue and issued me a reimbursement check. I've gone from incredibly disappointed to incredibly impressed. It is clear to me now that the issue arose from poor execution by the previous Service Manager. That person is no longer with the dealership. So, I've gone from a 1-star to 5-star rating and will be resuming my relationship with the dealership for service and possible future purchase. My thanks to Christian for addressing this issue in such a rapid manner. It almost renews my faith in human nature

    Sold me a car knowing it had transmission problems ,tried to tell me all big trucks drive and sound…read morethat way went to another ford dealership in Boston and they diagnosed the car with a bad transmission drum ,car only had 40k miles on it I brought it back to McGovern they still tried to tell me the car was good to go even after the fact that I got it diagnosed somewhere else , they where so upset that they had to replace my transmission because it was under warranty, long story short the car still haves the same transmission problems after they replaced the transmission, the absolute laziest machines and shitties car sales man they only good man working there trying to help is the manager Christian

    Commonwealth Auto Sales - car_dealers - Updated May 2026

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