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495 Mazda

3.8 (47 reviews)
Closed 8:30 am - 5:00 pm

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My rim that was damaged while having warranty work done here.
Alex M.

Had an interesting experience here after accidentally choosing it over another Mazda dealer to get warranty work done. The only things keeping me from giving one star is the service advisors Jonathan and Paul. They were very nice, and treated me well. The dealer also fessed up and repaired their damage to my vehicle, but not after having a civil argument. I had to ask for paperwork since I didn't get it and when I picked up my car after a week, one of the rims was scratched down to the metal. This happened when the car was at the dealer, and the head of the service department (Rob I think?) tried to blame me and argued that I did it "intentionally". He also tried to make it seem like I was targeting the technician who did the work to my car, but that's far from the truth as I am very happy with the warranty work done apart from my damaged rim. None of the other three rims had bare metal or heavy scratches and I take care of all of my vehicles religiously. This dealer even showed me pictures of my car that they took themselves before the warranty work was done and you could see the rims were all pristine, which really screwed their attempt to blame me. Rob even tried to beg me to pay $150 for the rim repair, even though I didn't damage my wheel since I had a loaner car for a week! I had to literally threaten leaving multiple one star reviews, filing a claim and/or lawsuit with the Better Business Bureau (BBB), and contacting Mazda's U.S. Headquarters to put a complaint in. Once I got to this point, he finally said they'd repair the wheel free of charge based on "good faith". The only "good faith" in this situation was when I brought my car here before it was damaged. Thankfully this repair was done well and I'm satisfied, but I will not be coming back here.

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5 months ago

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8 years ago

Overall great experience. Love the car and enjoyed working with Blaine, he explained everything and was super friendly. Highly recommend.

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Review Highlights - 495 Mazda

When I brought it to the service manager (Alex) he took the old mirror and refunded the cost of the new one.

Mentioned in 6 reviews

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McGovern Ford of Lowell - The car before I even came to test drive it.

McGovern Ford of Lowell

(93 reviews)

I posted a pretty harsh review of the dealer service department last week, and I want to amend it…read more While it is true that I was really unhappy with my dealings regarding warranty work last year, there have been changes at the dealership that have turned things around. Within a day or two of posting my review, I received a text and email from General Manager Christian Kassis and a follow-up phone call this past Saturday. My criticism and complaint stemmed from having to pay over $500 for work that was covered by my Ford PremiumCARE extended warranty because the then manager of the Service Centered failed to follow-up on the warranty claim. This all happened last year, and I had finally gotten around to posting a review. As mentioned, I spoke with Christian this past Saturday, and today being Monday, he has resolved the issue and issued me a reimbursement check. I've gone from incredibly disappointed to incredibly impressed. It is clear to me now that the issue arose from poor execution by the previous Service Manager. That person is no longer with the dealership. So, I've gone from a 1-star to 5-star rating and will be resuming my relationship with the dealership for service and possible future purchase. My thanks to Christian for addressing this issue in such a rapid manner. It almost renews my faith in human nature

Sold me a car knowing it had transmission problems ,tried to tell me all big trucks drive and sound…read morethat way went to another ford dealership in Boston and they diagnosed the car with a bad transmission drum ,car only had 40k miles on it I brought it back to McGovern they still tried to tell me the car was good to go even after the fact that I got it diagnosed somewhere else , they where so upset that they had to replace my transmission because it was under warranty, long story short the car still haves the same transmission problems after they replaced the transmission, the absolute laziest machines and shitties car sales man they only good man working there trying to help is the manager Christian

Chelmsford Street Auto Sales - Stop By Today! There's always a huge selection of hand-picked vehicles to choose from!

Chelmsford Street Auto Sales

(6 reviews)

This place is the BEST place to buy a new/used car from! These guys are the nicest people I've ever…read moredealt with in looking for a car. They're not pushy at all and are not your typical "car salesmen." Doug, the General Manager, made my experience so amazing!! He went above and beyond to assure that buying my first car was a pleasurable experience and he wouldn't set me up with a loan I couldn't afford. I'd HIGHLY recommend this dealership to anyone looking for a vehicle and a great experience. They have a good selection of cars and SUVS and gave me an incredible deal on a 2012 Volvo. I will definitely return to these guys the next time I'm looking for a new car!!

Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying…read morea car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won't believe it, but they didn't reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn't come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

495 Mazda - car_dealers - Updated May 2026

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