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Lowell, MA

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495 Mazda

3.7 (48 reviews)
Closed • 11:00 am - 4:00 pm

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My rim that was damaged while having warranty work done here.
Alex M.

Had an interesting experience here after accidentally choosing it over another Mazda dealer to get warranty work done. The only things keeping me from giving one star is the service advisors Jonathan and Paul. They were very nice, and treated me well. The dealer also fessed up and repaired their damage to my vehicle, but not after having a civil argument. I had to ask for paperwork since I didn't get it and when I picked up my car after a week, one of the rims was scratched down to the metal. This happened when the car was at the dealer, and the head of the service department (Rob I think?) tried to blame me and argued that I did it "intentionally". He also tried to make it seem like I was targeting the technician who did the work to my car, but that's far from the truth as I am very happy with the warranty work done apart from my damaged rim. None of the other three rims had bare metal or heavy scratches and I take care of all of my vehicles religiously. This dealer even showed me pictures of my car that they took themselves before the warranty work was done and you could see the rims were all pristine, which really screwed their attempt to blame me. Rob even tried to beg me to pay $150 for the rim repair, even though I didn't damage my wheel since I had a loaner car for a week! I had to literally threaten leaving multiple one star reviews, filing a claim and/or lawsuit with the Better Business Bureau (BBB), and contacting Mazda's U.S. Headquarters to put a complaint in. Once I got to this point, he finally said they'd repair the wheel free of charge based on "good faith". The only "good faith" in this situation was when I brought my car here before it was damaged. Thankfully this repair was done well and I'm satisfied, but I will not be coming back here.

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Review Highlights - 495 Mazda

“When I brought it to the service manager (Alex) he took the old mirror and refunded the cost of the new one.”

Mentioned in 6 reviews

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Chelmsford Street Auto Sales - Stop By Today! There's always a huge selection of hand-picked vehicles to choose from!

Chelmsford Street Auto Sales

(6 reviews)

Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying…read morea car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won't believe it, but they didn't reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn't come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

what a joke. I bought a car from this place in may. When I went to change the oil I couldn't get…read morethe drain plug off. No one could. I needed a pneumatic chisel to cut a groove into the metal, then use that with the chisel to back it out. The crush washer was completely flattened. Its like they used an impact wrench to put the plug on. around the same time my brakes starting squeaking loudly and only got worse. I brought it to a mechanic who then showed me that the pads installed by CSauto were the wrong size. The pads could have broke free causing me to get into an accident. The service this place does on their cars is ridiculous. They have no idea what they're doing and I'd be worried about every car on their lot. Like I said, this place is a joke.

Lowell Auto Service & Sales

Lowell Auto Service & Sales

(16 reviews)

Absolutely a solid business, Mike, the owner is simply a stand up person…read more I've been bring my car in for inspections and oil changes for the past 6 years. Here's the really concise breakdown of my recent repair experience with Mike and his business. I bring in my car for an oil change, my car is ailing, but I ask Mike to help me locate an exhaust leak towards the engine. (Me)This will fix it. -Drivers Side Manifold I ask for a quote and receive one after the part was looked up. Leave my car. Not too long after I reach out to Mike and share with him a few of the symptoms the car was showing me that I hoped the repair would remedy. Mike carefully explains how in fact this would not solve my issue. As we talked further and I tell him a few other thing I've noticed with the car, I was then thoughtfully walked through some frank realities of what I would most likely be encountering on my return on investment, this from an experienced mechanic/savvy businessman's perspective. I'm fully convinced, I'll take back the car as is. I ask how much do I owe, not only did he not accept any amount, nor a tip, but he offered me clean insight as to why this is only way he would conduct this type of transaction. The several hundred dollars saved is really the side point. My big take away is that there is a place for this manner of business to be conducted in every city or small town, but you'll be fortunate that you would experience it in firsthand at this auto service in Lowell!

Great owners very professional. staff very thorough in checking your vehicle until recently I…read moreguess the guy at the front desk was too busy on his headset the whole time to care what the customer saying. I go in for an oil change I tell him my car was leaking fluid might be oil. The guy changes the oil tells me there's no problem so I leave. Come to find out the transmission fluid was mixing with the oil the oil was out of the car by time I was down the block in the car was overheating. the radiator and heater hose was loose. How do you not notice the oil and the transmission fluid is mixing together. Get that guy out of there he's not paying attention to the car or the customer.

Marshall's Auto Sales

Marshall's Auto Sales

(7 reviews)

I have purchased a car from Marshall's, and also had body work done on my cars on two occasions…read more They are professional yet personal, and stay in contact with you every step of the way. My car went in for body work, and Marshall's dealt with the insurance company, saving me the hassle. The car was finished when promised, and was washed and vacuumed before I picked it up. I purchased a car for my daughter back in January, and I was impressed with the honesty of the salesperson Anthony when discussing the car. I had to change the name on the paperwork, but it was no problem and not a big deal. I plan to buy my other child a car here in the near future. If you want honesty, integrity, and a job well done, this is where you want to go.

If you're to ever make a choice of buying a car from a dealer, it has to be from Marshalls…read more This is the first time I was buying a car in US and obviously had tons of questions in my mind. Anthony from Marshalls answered each one of them and provided me every bit of detail I asked for. Right from test drive(s) (I had multiple test drives coordinated by Cody who again was very courteous) till I closed the deal, it was a fabulous experience. Unlike other sales persons, Anthony is non-aggressive. patient sales person who never puts pressure on customers to close the deal. He sticks to his commitments all through the selling process and is thoroughly professional. It's been more than a month that I closed this deal and I am fully satisfied both with after sales service, overall performance of car and every other aspect. I have nothing but all praise and full marks for him and his dealership.

495 Mazda - car_dealers - Updated October 2026

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