" Banks all over Boston " This bank is all over Boston . We can literally stop any where , in Boston ma . On the go and find this bank, so it saves us from fees . We love that. Parking is difficult but manageable. read more

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Zeroed out my account and they still won't let me close it. Everyone is saying something different, no coherence with the customer support line and the branch. I am over all the bullshit this place has put me through read more

Convenient location. We went to open an account for our daughter attending college. When we entered two people were at the ATM, no line & 2 personal bankers/tellers. We were immediately greeted & seated by Ishmael who was friendly, and informative. The process was a bit more time (about 1hour) to open checking & savings accounts. Very cool promotion- 15 transactions in 60 days equals $50, swag bag had hand sanitizer, coin bank, chip clip, key chain & nail file. Very positive first impression. read more

TD Bank - Here's the Swag Bag for opening a new account. Very practical. it - Banks & Credit Unions Near Me - Boston, Massachusetts

LIARS. Do NOT TRUST MARK. HE is a liar. I love My TD BANK in FL where I opened. On April 1st I walked in (after waiting outside for 20 minutes while the Brink co changed out the ATMS) sat down in front of MARK to close my account. I have an LLC and personal. We discussed I am closing my personal and I was there as IT MUST BE IN PERSON. I am currently temporarily in UPSTATE NY so it was a 5.5 hr drive. MARK IS A LIAR, should not work with people or money. He noted there was a $35 charge at VIDAL I said yes I just left there, that a tip, it will be out of account in a day or two. HE OFFERED and said I will just mark my calendar for 3 days and come back to make sure its all closed. AT THAT MOMENT mark and I transferred alll the other money out of my person to the LLC As he TOLD ME THAT YOU CANT HAVE A BALANCE IN THE ACCOUNT TO CLOSE IT. HE asked me why I was closing and offered to cut up my card for me. DONE ACCOUNT CLOSED...... 15 days later i get notices my account is OVERDRAWN. I call MARK TODAY and he is either STONED or just came in from MARS 25 minutes of nervous half anwers blaming me and WILL NOT LET ME TALK TO THE GM. Unfortunately he now won't be able to keep his liscense clearance to work in a bank. IF he would have just helped me. He was calling me a liar. Saying he never said any of this. PULL THE CAMERA LIAR. PULL THE FORM of why I CLOSED MY ACCOUNT. SHADY PEOPLE... SHADY AF. read more

TD Bank was originally called TD Ameritrade. It was originally meant to be a securities exchange firm dealing primarily with stocks, bonds and other financial assets for personal and corporate business structures. Since early 2018s, it branches to a personal account banking for students, homeowners and primary banking account with a broader base in person banking, rather than dealing with Wall Street or other firms such as ETrade (which also have store front offices). TD Bank (now sinced renamed) has no other relation to a public figure, an athlete, or a celebrity other than those who have personally endorsed it's banking services. Thank you. LaQueen Battle Boston, MA November 4, 2022 read more

Still horrid. Lines and one teller. The worst part is management waltzes around looking at lines and does nothing. They claim they are "Human" here. Human is not being passive aggressive, moseying around looking at lines and doing nothing to assist or apologize. Been waiting for 20 minutes for a roll of quarters. read more

TD Bank - Always a long line and one teller. Genius. - Banks & Credit Unions Near Me - Boston, Massachusetts

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Pretty much echoing what everyone else had said about this location. My mom usually goes to the Melrose location, where they are much friendlier. We came here to make a loan payment and deposit and the teller was more worried about my mother not filling out a deposit and payment slips than anything else. First of all, isn't that part of their job?! Then the teller, Toby, was talking to my mom like she was stupid when he asked what type of loan she's paying, in which she had said to him already that it's for a credit card. That's just for the payment part. We had already decided to make the deposit in the ATM to spare Toby his job and make things easier for him, because you know, that seem to be the customer's responsibility. We then get to the ATM and somehow didn't take our deposit. We asked for help from the nerd by the door and he seem to also not to want to help us. I had mentioned to him our frustration from the beginning and he obviously didn't seem to care and told us to come back, being a dick and all, as we were leaving. I told my mom to re-evaluate if she wants this type of company taking control of her money. read more

TD Bank is open late and open early. the staff is friendly courteous and helpful. THE DEAL: they even have lollipops for the kids and treats for the Baby Dogs too! read more

I went to Burdick chocolate next-door. I was parked in front of TD bank and I just wanted two rolls of quarters. So I waited in line gave the attendant cash and he said no you can only be a TD Bank customer to get this service. I said I'll never come back and he said that's fine. So I won't go back in I recommend that no one go back because I just wanted to simple service it really doesn't cost them any extra money to do the service. Everyone needs quarters at some point in time. I've been a member of Bank of America 25 years rightfully so. read more

Awful customer service. Waited half an hour to get something notorized and was completely ignored. Go to another branch.

I just experienced the worse customer service ever, Spoke with a Melissa - to try to find out why they charged my account with an overdraft fee of $10 - when my account doesn't show it. I told her why would you jeopardize a value customer that never bounced a check or had any problem and keep great balances in the account. No response, so when I told her why don't you speak with a manager, so she did, left me on hold for like 8 minutes so I hung up and told her if they value me as a customer - they should call back. Now close to 45 minutes and no call back. ALERT - Stay away from this big bank!!!!!!!! read more

This is not a review of this specific location, rather a review of my experience with TD Bank: I absolutely do not recommend using TD Bank based on my experience. I run a software company, I've built sites much more complex and complicated than their online banking system....I'm mentioning this not to sound like a cocky / intellectual, but I can guarantee it's not "User Error". After submitting my mortgage payment - TWICE - using safari, the transaction didn't go through. Their online bill pay and customer service was horrendous. After being told by the bill pay customer support rep, I asked to talk with a supervisor. Their collective advice: "don't use Safari". They have outsourced their online bill pay to a 3rd party so they blamed them saying "well it's not ours so we're not sure". So - if you want to make payments - DO NOT use Safari, or the payments could potentially not go through. Worst of all, the attitude and tone of the customer support team was horrible. They were full of arrogant, sarcastic comments that resulted in no help and an embarrassing work around. When I asked for follow up about the issue to let me know if anything was wrong with my account, if my bill payments were actually made, or when/if I can use Safari, the Support Manager's response was "well, we'll try but can't guarantee anything" Bottom line: TD Bank is an overly simplified, basic bank that can't handle normal needs of the modern consumer (such as online banking). They are sophomoric both in their technology, their rules / requirements, and worst of all their customer support. DON'T USE TD BANK! read more

Bad service. Attitude in the bank was "help yourself". Gary was useless. I asked him for a balance of my account since I couldn't access my online account and he said it out loud rather than printing out a statement/receipt. read more

Here we go again! 1 teller working entire bank. Are you serious? Management who try to be helpful are constantly asking can I help you? Yes help me do my deposit!! read more

If I could give zero stars I could. From waiting in their 'virtual line' when no one is waiting, to sitting around while they try to perform the most basic tasks while seeming to ignore you most of the time, this is the most incompetent and least user-friendly bank I have ever encountered, online and at the branch. Stay away. There are better choices. Actually, any bank is a better choice. read more

TD Bank has nickeled and dimed me to death with fees. $15.00 for going below my minimum, $2.50 for the use of ATM which by the way brought me that short below minimum balance. Went to ask about it and all I got was a twenty year old teller who began writing a withdrawal slip to close my account which I have held for over twenty years! Opened a new account with a community bank who treated me like a real person! read more

The only bank in town that help an old man. I am keeping this bank. As I am reading the comments section about mean people I agree but I met one good guy. I used to work at Shawmut Bank, N. A. in Cleveland Circle and Market Street and in downtown. TD Bank in Copley Square is a good bank. Shout out to Gaff and Condon. I miss Marilyn on the waterfront, also. read more

THE WORST bank EVER. WORST service ever. Employees here are incompetent and tell you the wrong things to sign up for an account here. DON'T DO IT! Example one: Banker tells me I could transfer money with the app. Nope, you have to have an account with them for at least six months to do that. Now I have to walk my ass to this damn location to deal with depositing checks/money. I also kept reiterating and asking if he's sure I could do this through the app. Teller says, "yes, yes, now sign the form and create an account!" Example two: They have ridiculous fees/charges... sometimes I don't even know what I get charged for. Example three: UNFRIENDLY. Example four: PHONE SERVICE SUCKS @$$. Basically, you'll be on hold for at least 30 minutes whenever you call. AVOID AT ALL COSTS. (Ha, such a pun) headache inducing bank. read more

TD Bank sent me a slick youtube on how they are now accepting customers during Covid. Basically, you use your phone to queue up outside until it's your turn to come in. This branch at 535 Boylston Street supposedly was open this morning according to the website. I went there and it was totally closed and they had signs on the door telling you to go to Brighton for a drive up experience. This is just another example of a long list of inconveniences from America's "most convenient bank". It was the most convenient bank when it was Commerce Bank, but TD has killed the "can do" spirit that was Commerce Bank. read more

This branch has terrible customer service. Last week, I was using the ATM to make deposits. The security guard was just standing there next to me. No, not standing... leaning on the counter right next to me while I was trying to make my deposit. It was not only awkward and uncomfortable for me, but it made him (and the bank) look lazy and unprofessional. It's Copley. Not Upham's Corner. They need to step it up. This is what I wrote the branch manager about another experience: Dear Ms. Andrews: I'm writing to tell you of a very upsetting experience I had in your branch and with main customer service number. Last week, I called customer service to ask about setting up electronic payments to my staff through my business account. I was on-hold for over half an hour, so I decided to call the branch. I was directed to speak with your 'business representative', Rodrigo Molina. He said he wasn't exactly sure because he's new and that I should go on-line to look. He also said he couldn't help me because he's with a customer. I went into my account and did some reading. It turns out there were three ways to set up electronic payments and the ACH would work best for me. I entered my information to set up the feature. At the end, I was instructed to contact customer service to complete the process. I called and was put on-hold for about 10 minutes, so I decided to call the branch. Again, I was routed to Rodrigo. I told him what I was trying to do. Again, he said he couldn't help because he's not familiar with the system (and that he was with a customer). I asked if he could find out and get back to me since I didn't have time to keep calling customer service. He said he was busy with a customer and had the audacity to suggest I go to another branch because there might be someone else there who's familiar with this situation. I was furious at this point. Not only could he not help me but was dismissive and completely unwilling to help. He also suggested I would spend my New Year's Eve walking around town trying to resolve this situation when he could have just made a few calls to figure things out for me. At this point, I contacted customer service and was put on-hold for over half an hour only to be told by the customer service that I needed to go into the branch to verify my identity. I asked the representative to call Rodrigo to tell him what he needed to do when I got there because I didn't want anymore confusion on his end and I didn't want to call back and be put on-hold for another half hour. She was reluctant saying that it's not her "job to tell other people how to do their jobs", but she did it. She was on-hold for about 8 minutes and told me she couldn't hold much longer. At that point, I called the branch using my conference call feature and got him on the phone. He sounded annoyed and said, "you interrupted my meeting with a customer". I insisted he needed to listen to the representative. Once he did, he said, "Oh is that all. I didn't understand what you wanted at first." I don't know what is so confusing about the question, "How do I set up electronic payments for my employees through my business online account?". The customer service on the phone wasn't much helpful either. Firstly, I don't know why I needed to call them, to be placed on-hold for over half hour, only to be told I needed to contact the branch. Secondly, even after I'd explained to her the situation at the branch, she didn't seem willing to follow through on the situation so that I might not have to call back and be put on-hold for another half hour. When I got into the branch later that afternoon to verify my identity, I walked up to the teller to let her know I was there to see Rodrigo. She looked around and said she didn't see him but would call him. I sat, waited and watched her. She didn't call him or anyone. She helped the others behind me. When he did come out, I introduced myself. Never once did he apologize for the inconvenience or the situation. I own a business, and I tell my staff that they should always acknowledge people's frustrations and apologize even if it's not their fault. Clearly, this was a multi-systems issue. Rodrigo contributed to it by being uninformed/untrained, and by not taking the time to listen and help. He was very dismissive and patronizing. In all, it took over 4 hours just to set up the ACH feature which should have been an easy task if your staff were competent in giving me the right information and help I needed. I have had this account for many years, and had some personal accounts prior to this. I began using TD Bank 1998 (before it was even TD Bank). The last two experiences I had in your branch were not positive ones. At this point, if I didn't have this account already linked to all of my clients' accounts, I would be switching over to another bank. Your customer service, particularly at your branch, is deplorable. My experience is consistent with the reviews about your branch on Yelp. read more

Great bank! It is just like their commercials. I chose them because their hours and service seem to be very customer-focused. Opening up an account there was friendly and efficient. I even got a gift (a print of Copley Square). I found the experience to be much nicer than Bank of America, one of their competitors. read more

I have dealt with many banks, large and small. My experience today at TD Bank opening an account was excellent. It's New Year's Eve day and a Sunday and they are open. I have a complicated account. Situation, yet they responded quickly and efficiently. My Representative, Andrew F. , from the Union St, Boston location, went out of his way to get my situation straight in a timely manner. I even got my debit card on the spot and ready for use. Great experience. So far, this store has combined the best of large banks with the personal style of a local bank. Thank you. read more

Walked in to open an account after being told to wait 20 min at BoA, and sick of their crappy service anyway. I was helped immediately. Super friendly, welcoming, and helpful staff. Highly recommend to anyone looking for a better place to bank. No whacked out fees, they print your ATM card right on the spot, positive vibes all around. read more

Literally the WORST TD Bank branch in Boston. All of their tellers are extremely passive aggressive, and EVERY time I come here to do anything I end up waiting a super long time until I have to go up and ask a second time for help. There are SO many staff members that I see helping other customers who need to do similar things that I do, and then they go and do other tasks rather than helping people get in and out the door. Im switching banks SOLELY because Im sick of this place. Outrageous. read more

I inherited TD Bank from what used to be Bank North and before that Warren Bank. I have to say, their service is excellent. It's the little things that matter in a bank, such as being greeted enthusiastically when you walk in, having an adequate amount of competent tellers on staff, quick in & out transactions, clean & inviting lobby, that sort of thing. I do business banking regularly with Santander (Sovereign), Citizens, and the dreaded Bank of America and I must say TD is by far my favorite which is why I continue to keep all my personal accounts with them. A+ guys, keep doing what you do best! read more

I have had the best service at this bank. Melanie is the manager and she is incredible. Over the last three years of having personal and business accounts there I could pick up the phone and call her she would help me with anything that I needed. IShe always emails and calls back quickly. I have had the luxury of having private banking relationships in the past and Melanie's service equals the concierge/ private banking that is usually reserved for the wealthy. I would recommend this bank branch to anyone! read more

This branch has terrible customer service, I have been banking at TD since 2011, I went to the Copley Square branch to get a replacement credit card and the manager never told me when it arrived, I had to keep calling him, when I finally spoke with him, he told me it was there, and when I went in I was told it had been thrown away and that the manager I spoke with was out and that he would call me the next day. He never called me for an explanation, when I finally reached him 2 days later, he told me he would order a new card. Then 3 days later he left me a vm saying I had to order it myself. All of the clerks there and the manager had bad attitudes about the whole situation- I would not suggest this branch, The branch in Cambridge Ma is much better. read more

Worse bank EVER! I've only been with them for not even 2 months and I'm getting the f**k out! I've already been charged over $300 in overdraft fees! Why? Cause as I'm paying money is being out in my account but for some strange reason that's ok to charge me $35 cause the money wasn't there ???? F*cking pathetic... got gas the charge didn't EVEN SHOW & bam another $35... and I had the money in there... 5 minutes after getting gas... I really hope this bank gets shut down... F*ck I thought Bank of America was bad... now I realized there weren't... read more

If you are ever at a bank and run across a woman named Deverine Allen, beware. Everything this woman told me was untrue. I went into this branch to open a saving account and ask about credit card options about a month ago. The woman I sat with seemed nice, but it turns out all of the information she gave me was wrong. I asked her to talk to me about their credit card, and she told me should could get a quote on my what my interest rate would be, without actually enrolling me. After asking me many questions (she didn't seem very good at navigating the computer system), she told me should couldn't actually get me a quote on the interest rate but that it would be "somewhere between 13 and 23%." Since that was a huge range (and not that great of a rate), I told her I did not want to apply at that time, to which she promised me I had not applied. About 2-3 weeks went by and I received my "new" credit card in the mail, with a 23.3% interest rate. I had to call and cancel, and the branch manager informed me that this woman was "no longer with the company." After many attempts, I was able to cancel the card (they, of course, wanted me to keep it). I tried to make a formal fraud report but they would not let me, although they said they would "note this one my account." I also learned that she had failed to close a checking account I had with them when I had asked, although she gave me the cash from the account and promised me it was closed. Luckily I called costumer service to ask about logging into my savings account online, because I would soon have been being charged for having no money in that checking account (which she told me she canceled). I am now just praying that this woman did not steal my information and make off with it since everything else she told me was untrue. I spent 1.5 hours there and another 1+ hours on the phone with costumer service, and all I ended up with is a loss of 3-6 points on my credit score for the application for the "new" credit card I never applied for. read more

I literally just stepped out the door of this bank about five minutes and felt I needed to write a review immediately after my experience. First off I'd like to thank TD Bank for being extremely accommodating to me this morning. After arriving at work and realizing that I had been left with absolutely no change from the night before, I made a mad dash to the only bank near me open on Sunday's. When I approached the counter the teller asked if I had an account with the bank, upon telling her that I wasn't sure where my place of work banked she said that because it wasn't a very large amount she could help me out. The cash machine was not working properly so my wait was a little longer than expected which was not a problem to me and I'm actually thankful for because I was able to witness a woman next me be quite rude to the other teller working. From the minute this woman walked up to the counter she was extremely rude to the teller and impatient. The way this woman spoke to the teller really got to me, especially as someone who also works in customer service and has to deal with people in a workplace on a day to day basis. I wanted to write this review to let both the tellers that were working today know how much I appreciate them working Sunday's and to thank TD Bank for keeping their doors open Sunday's to help people like me who end up in a jam and need last minute service. Also, props to the teller working with that woman because I'm not sure if I would've been able to still speak to her in a professional and respectable way after the way she was acting. read more