I keep wanting to go back because it's a nice location, and the food has good reviews, but the service is the worst I've ever experienced in Luzern. The staff is a bumbling bunch that doesn't communicate with one another plus they all have horrible attitudes. One afternoon a friend and I wanted to grab a drink and a few cocktails at 4 pm on a Saturday. There were about 25 free tables but they all had reservation signs for 8 pm. In Switzerland, once you're at a table you have the right to remain there so places usually won't seat you if a reservation is an hour away, but 4 hours? We told the host that we were only having drinks and appetizers and would not be staying too long and were seated outside only to have another one of the staff tell us we couldn't stay there. We had already ordered food and were sipping our first drink so what were we going to do, eat it standing up? The entire time we were there (and believe me the way we were treated I wanted to leave as soon as possible) I watched as other people were treated the same way. The other tables remained vacant. They must have lost hundreds of francs of business that evening. read more