At the beginning of my new car search, I made an appointment for a Saturday morning test drive…read more Everyone was friendly when I arrived. They offered me coffee/water. The facility is clean. Within about ten minutes of my appointment time, I met Kofi and he went with me to drive two electric cars. Can't say enough good things about him. Very knowledgeable about the cars, the market and available incentives (I didn't realize just currently owning a Volvo entitled me to significant cash off). Kofi is a former civil servant who just seems like a genuinely good human. He didn't pressure me at all, but was very responsive to all questions and followed up by email later with pricing, which is what I wanted. The manager also checked on me while I was there, in a nice way. I was out the door in about 90 minutes after driving two cars. While I ended up choosing another dealer based on the immediate availability of the car I wanted, I wouldn't hesitate to recommend this dealer to anyone.

Joe Devlin is great. Some of the guys on staff might not be the best but talk with Joe and he'll…read moretake care of you

Great company, great staff, know their stuff on commercial trucks. Any issues I've had, they have…read morefixed!

From Window Shopping to Dream Driving, All in One Day!…read more It all started as just window shopping, my wife and I were only looking to get informed about new cars, knowing how expensive they can be. But thanks to Daniel Lopez and Cameron Colbert, we went from dreaming to driving in the same day. Daniel showed incredible patience, took his time, and really listened. He didn't just hear me rambling about every thought in my head, he understood exactly what we wanted. By the end of the day, we signed off on the perfect car, at the perfect price, with the monthly payment we were aiming for. Walking into any dealership, you naturally keep your guard up, wondering what kind of runaround you might get. But these guys were the complete opposite: straightforward, transparent, and real. They even went above and beyond, taking us from the Honda dealership over to the Chevy dealership just to make sure we were truly happy with our final choice. I couldn't be happier. If you're in the market for a car, sit down with Daniel and Cameron, be honest about what you're looking for, and let them work their magic. Great crew, great environment, great cars. Highly recommend!

Recently purchased a car at Darcars through Alex F and was…read moreextremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership.

"Absolutely unacceptable experience with DARCARS Toyota of Silver Spring. I canceled an optional…read morevehicle service agreement immediately, yet the dealership and financing process still continued charging me for it -- including interest. This feels deceptive, unethical, and completely disrespectful to customers. I made it clear that I did not agree to keep this add-on, but instead of correcting the contract promptly, they allowed the charges to remain active. Customers should not have to fight to remove products they already canceled. Communication was poor, accountability was missing, and resolving the issue became unnecessarily stressful. A dealership handling financing and contracts should know better than to continue billing for canceled agreements. After researching further, I realized I'm not the only customer reporting serious issues involving paperwork, financing, delays, and customer service at this location. Buyers should carefully review every document before signing anything with this dealership

We have been with this bank for about 15 years now. Our kids now also have accounts with them. I…read morerecently financed a vehicle loan with them and got a good deal. The service is excellent and quick, even when you visit the location in-person. The lines are handled and processed expeditiously.

Very satisfied with NFCU staff and services. This new location at Laurel Lakes is beautiful but…read moreit's in a strip mall storefront just like the previous location. It is very very busy. Unbelievably they chose to only have a walkup ATM just like the previous location. People park in the Fire Lane to use the ATM creating a hazard, disrupting the parking lot and surrounding businesses. This was entirely predictable because it was a problem at the previous location.

Great people and a really welcoming environment. From the moment I walked in, I felt comfortable…read moreand well taken care of. I worked with Keysha, and she was super kind, patient, and helpful the whole time she made everything easy and stress-free. What I liked the most is how they treat you like family, not just another customer. The whole team is genuine and professional. I'd definitely recommend this place to anyone looking for a car

llegar a esta tienda fue lo mejor que me pudo pasar en muchos dyler me dijeron que no pero aquí en…read moreIAD auto me dijeron que si podía pero todo gracias a la niña keysha que me ayudó en todo el proceso para obtener mi carrito

All around bad business! Run! This car dealership needs to…read morebe CLOSED. Their manager (Pauly) had me barred from the premises, after calling the police on me. I was left without a vehicle (my trade in, nor a financed vehicle), and my down payment wasn't returned.

Bought a 2013 Lexus from this dealership and found out that a body mount was completely rusted…read moreaway. This vehicle should have never been sold and should have never pass MD safety inspection. Avoid this dealership at all cost unless you want to an expensive paperweight or wish to deal with a legal battle to convince a dealership to do what's right.

5000 $ in extra bull craps fees Mech fee 1800…read moreDetail fee 800 The only fees you should pay for a car are tax ,title and tags anything else is bull crap

I saw the yelp reviews and went anyways. Car was advertised at $14000 I figure add on another $1500…read morefor taxes, tags, dealer fee. He brings over a break down showing the out the door price at $18000. They did the $2500 for MSI fee... an MSI is $115. When we asked what the 2018 vehicle needed to pass inspection he changed the subject. It was weird. He said- what did you expect to pay on a 2018? Well, I expected to pay the advertised price plus taxes, tags, and a reasonable dealer fee. If you're going to put $2500 padded on all of your used cars, add it into the advertised price. People expect to pay taxes, tags, dealer fee but not $4k over advertised price then act like, what did you expect? It not the sales guys fault they probably get tired of people coming in expecting a great deal then they have to explain the additional $4000 in charges.

I had an excellent customer service experience because of Pryncess gray,she abswered all my…read morequestions, she got me the parts I needed and I was on my way in under 10 Minutes Thank you Miss Gray

I shop at this store often and of all my years at this store i've never been somewhere that smelled…read moremore like weed in my life. there is one male employee ( tall african american) that smelt like a pound i was in utter disbelief. It gets ridiculous honestly.