I was able to purchase the car I wanted. Alex was friendly and extremely knowledgeable.

Very disappointing and non-transparent experience with DARCARS Lexus of Silver Spring. I brought my 2024 Lexus TX in with three weather-seal issues. DARCARS agreed to repair the windshield and moonroof seals under warranty but denied the torn driver's-door weatherstrip, quoting over $500. Their explanation was that a door scratch "might have impacted the weatherstrip." When I asked for photos supporting that conclusion, they declined to provide them and told me to contact Lexus Corporate. Ironically, the Lexus RX they gave me as a loaner had a driver's-door weatherstrip that was not properly secured, with two clips unfastened. I sent DARCARS photos and video because this provided a plausible explanation for how a loose weatherstrip could eventually tear. They never addressed it. Separately, I paid for a DARCARS Assurance package that includes clear door-edge guards. I have asked them to install the guards during two different service visits. They forgot both times. A warranty denial based on what "might have" happened, refusal to provide the supporting photos, no response to relevant evidence I provided, and twice forgetting a service I already paid for. I expected much better customer service--and basic respect for a customer--from a Lexus dealership. read more

Terrible customer service!!! We had an appointment to test drive & buy a Lexus we saw online. After we got there we asked for a OTD price sheet which surprisingly was $4000 less. The sales person assured us it was the same car & they had dropped the price $4000 from the previous week. So we happily asked to prepare the documents to buy the car. While my husband was reviewing the papers he noticed the name on the document was someone else. The sales person took the papers back to the sales manager. They both came back and informed us that the OTD price sheet and documents were for a wrong car and the price of the vehicle remained $4000 more. They weren't apologetic at all about their mistakes and wouldn't even cut the price $500 for the inconvenience they caused (Before we signed the papers we had to drive the car home in Rockville to make sure it fit in our garage). Stay away! read more

They enticed me to take the car there for 2nd scheduled maintenance this morning and said they will provide a loaner car for the minimum 2.5 hrs of service; after 45 min of drive there they said we r out of loaner cars; they just wasted about 2 hrs of my time back & forth. The service department did not have a proper attitude and basically lied. Somebody there told me they do this all the time... read more

Everyone was great! Edison was professional, kind and knowledgeable (he did talk a bit much for me, but that could be a tactic they use, lol). Showed me only what I asked for, a little slow in showing me the numbers as requested but he finally got it and we got down to business. I also liked that he and the sales manager showed me the benefits of leasing vs buying and the extreme monthly price difference. I was looking at the Copper Crest Lexus RX350 and wanted to trade in my Audi Q5. They worked very hard to get me to my idea monthly payment but unfortunately it was out of my comfortability amount to pay. They kept in touch to really make the deal work and I appreciate that very much. Oh BTW, they did an amazing job renovating the store, because when I had my Lexus IS250 it was small and outdated. When I am ready to purchase, I will definitely go back! read more

Don't deal With these people, especially if you are out of state. If I went into the full story it would be pages of their incompetence and unprofessionalism. Well that or they are just out to screw people on purpose. The thing is months and months later they still owe me $700 ish for registration fees I paid them up front then had to pay again in state and they still haven't refunded me the money. So I've taken to making sure no one else falls for their shady tactics. How a brand like Lexus can lets a shady bunch like this carry their name is beyond me. Word of warning, I'll post this so no one else can make the same mistakes. I did the mistake being working with these people and trusting them.. read more

The good is that's a nice dealership with a lot of vehicles in the lot; I went there last week to purchase a Lexus RX350 premium SUV and got the run around. I wanted to purchase it in cash, but the would not offer me a discount for the price I wanted. read more

DO NOT RECOMMEND!!! I live out of state and shopped online and then FaceTime with the sales associate (which Stephen was super nice). We negotiated the price and I had the buyers order. I obtained financing and advised I would be there on Saturday to pick it up (and no mention that it could still be sold even after negotiations and financing was obtained). Then the very next morning woke up to email stating they sold it. Called to speak to manager and from the start he was abrasive and called me "entitled " and went on to say that I had never been a customer so I deserved no special treatment (ummmm I bought two cars from them ). That's ok it saved me 6 hours of driving and I went to my local dealership where they treated me with respect and kindness! read more

Excellent customer service from the moment I walked until I drove out with a new car. Smooth, concise experience working with Sam Kim who helped me to find exactly what was looking for. Ebi in finance explained everything clearly and made sure I was comfortable with the process. Couldn't be happier. Would absolutely send friends and family here. The ambiance in the newly renovated space is beautiful and fresh. Really fantastic experience all around. read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

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I called Darcars Lexus of Silver Spring yesterday while in a bit of a tizzy (in the midst of an impending move, our tire went flat & it was 102° outside at that moment). Alban took my call and helped to arrange for me to come in first thing in the AM - the rep next door (Jayleen) at the VW service desk was also amazing. She was willing to get the repairmen to work on one additional item that was a bit trickier than repairing my tire and then she sourced an alternative to my exact tire when I was super short on time due to my impending moving day. Very grateful for all the time and assistance in getting my vehicle done and was happy with the outcome even though it was a bit of a wait. Based on this experience I would recommend them. read more

Pros: Online sales management team is willing to negotiate a competitive OTD price and sales package. Cons: Inexperienced online sales person cost them an online buyer. After multiple days of negotiating the OTD price, the new sales person sent the incorrect vehicle spec sheet and failed to immediately correct the mistake. Only after prompting by another teammate was the correct spec sheet sent. The new sales person also failed to consult with management during negotiations on OTD pricing and assumed the price could not be further lowered, even for a returning customer. By the time management got involved, it was too late. read more

I got a really nice used Lexus come with a darcars assurance package. Go with Talbot Layne if you want some good deal. You'll love your car and your sale person. read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

Purchase a used car from Darcar Lexus of Silver Spring on April 04,2026 with sales man Josh Kabira and Finance Manager Jose Guerra and still have not received my license plate. They said it will be mailed to me in 6-8 weeks. I reach out to Darcar Lexus at the end of the 8 weeks and was told that they never sent out the paperwork and should be ready in 2 weeks. 2 weeks later I received a call from Julie from the tag and title office stating my insurance expired and have to send a new proof of insurance. I explained to Julie my insurance was valid on date of purchase. I emailed Julie new proof of insurance and confirmed she received the email. Its going on to week 11 and still can't get answer from this location. I called numerous times to talk to Josh Kabira, Jose Guerra and the Used car manager and the receptionist will put you on hold for a long time, then say no one is available if I would like to leave a message. I left several messages and emails and still no one calls you back or responds to my emails. Once the sale was made they don't care about anything. I would not recommend Darcar Lexus of Silver Spring. They will be nice to get your business but forget about you after that. Not professional at all! Worst car purchasing experience! Do not use Darcar Lexus of Silver Spring if you're looking for a new or used vehicle read more

This place is the bane of my existence. They gave me the most shittest car ever. First month battery died and had to have it replaced. Two months later window regulator breaks. A month later. It needs over a $1,000 in service for a 60,000 mile service when I bought the car at 55,900 miles. They should have done the service before selling the car. A month later. Needs a new catalytic converter due to bad spark plugs. This damn car has been costing me more than it's worth and that is fucking bullshit I bought the car December 2nd and it is now June 15th I should not be having this many problems after 6 months of having the car and only driving it 2,000 miles. Best part is they sold me a warranty that they claim covers bumper-to-bumper, but wouldn't cover my catalytic converter so why the fuck did I pay two grand for something that's not going to do what they're supposed to do. If you want business to come back, you gotta do better than this. This was a really messed up situation and I'm super pissed and I will make sure to let everybody know so they don't come to you. I hope you lose business. I hope you shut down. read more

Berry, Stella, & Ryan made my buying experience extremely pleasant. They walked me through the leasing process first and gave me several options. I ended up deciding to buy vs lease and couldnt be happier with my vehicle. The finance process was also a breeze. I decided to go with an additional warranty package. They delivered the car to my office the next day and the rest is history :) I will definitely recommend this dealership location to anyone looking for a lovely, pressure-free experience. read more

I wanted to buy a car from Estella as I had such a wonderful experience with this sales person. She was gorgeous, informative, and pleasant. After learning she no longer works at this dealership I will not be buying a Lexus ever. Thank you Estella for your kindhearted and genuine service. read more

I can't say enough about my experience with Sam Kim. I contacted Sam after a neighbor gave me a ride in his Lexus. Sam showed me different models & I found one that suited me. Sam was patient. Most importantly, after the sale, I was able to ask Sam questions. He always responded promptly & has been extremely helpful. As important as my wonderful buying experience was, my experience after the sale is a testament to Sam's ability to care for his customers & to make them feel valued. I am so grateful to have worked with Sam who made the whole process so very easy. Thanks to Sam my entire experience has been a pleasure. read more

Ugh.... Came in for a wheel lock that was to replace the incorrect one that they returned to me. It turns out it was Lexus of Rockville they did that. So they kindly replaced it for me. I also wanted t to purchase a repair kit that goes in the trunk. I asked the service manager what the kit was called and he said I don't know.. he didn't find out for me either. In general, I prefer the service at Rockville better but they at least rectified the problem, which was good Customer Service. read more

I just purchased a used 2015 Lexus ES350 from DARCARS of Silver Spring. Carlos Fuentes Dent was my salesman and it was a great experience. Carlos is probably the best experience I've ever had in buying a new or used car and I've purchased many in my over 50 years. Thanks Carlos for the simple, respectful and helpful sale. read more

I bought a car from Darcars Lexus of Silver Spring in Oct last year, traveling all the way from Michigan. The car I originally wanted was sold, but they had a good selection and I found another I liked. The buying process was smooth, and the salesperson, Stephen, stayed connected throughout. I was promised a free Darcars Assurance package to help lower insurance premiums, but I never received anything. I followed up 6-8 times, and after a while, Stephen stopped responding. It's been over six months and I still haven't received what I was promised. If you're an out-of-state buyer, be cautious and make sure you get everything in writing before you leave. On a positive note, Rocio from the Tag and Title team was very helpful in resolving a delay with my Michigan plates. Good selection and decent buying experience, but poor post-sale support. Hence, 3 stars. read more

I was in for service on April 3rd , 2025 to have my rear tire replace. Jose, service technicia, was very thorough. He checked the tire and informed me that I had the right idea about replacing the tire. Jose ordered the tire and within the hour, the tire had been replaced and I was happy! Jose was courteous, friendly, knowledgeable and had a great smile. Thank you Lexus management for having Jose on your team! Jose is given the highest rating of 5! A satisfied customer, Cheryl Hick--Thornton read more

I had a great buying experience at Darcars Lexus of Silver Spring. I was very clear with the color, model, and package I needed. Syad helped find the car I needed. There was no back-and-forth negotiation, since Syad offered me a good OTD price. We made a deal within 30 minutes since I walked into Darcars, efficient and straightforward. Finance process is very smooth too as they matched the rate my bank approved for me. Saad helped with closing the transaction, paperwork, trade-in, and new car registration and plate installation, etc. The whole team is efficient and professional. I highly recommended this place for professional team, bunch of inventory, and convenient location. read more

Shavonte White was our rep. Very knowledgalbe and kind Professional and helpful thoroughout.

Went to see a pre-owned vehicle. That experience was great. Our salesperson was helpful, low pressure, easy to work with. Asked for an OTD breakdown and they added thousands of dollars worth of bullshit charges in addition to the asking price. This included a 2% commission. They then hid $3k in the total without itemizing it. Fine, kinda expected behavior in this industry. We made a fair offer in response, agreeing to asking price plus doc fee, taxes, tags, etc. The salesperson had to wait for his manager to decide. They made us wait two days just to text and say they refused the offer. Extraordinary unprofessionalism. I feel bad for unsuspecting buyers who know nothing about the games they pull. They're waiting for a sucker and they'll find one. read more

Poor customer service. This dealer is far and happy and has little interest in selling you a car. Oh well not the end of the world.

DARCARS SILVER SPRING ARE SCAMMERS!!! DO NOT buy used cars here. They Lexus Certify cars that don't qualify and sell cars knowingly providing inaccurate information of the car. PLEASE GIVE THIS A READ BEFORE YOU WASTE YOUR TIME AND MONEY HERE! 1. Bought the used cars from them with the carfax they provided me of a clean carfax but the car was actually in a previous accident (according to another dealership I went to, to get my car checked). I understand the previous owner could've not reported the accident but the previous Lexus dealership this car was at did NOT certify the car because it did not pass the Lexus certification qualifications. Called the previous dealership and found out DARCARS silver spring bought this car at auction and then proceeded to certify it. Called them out for it and of course, they didn't care. Wouldn't work things out with me AT ALL. 2. General Manager makes a "deal" with you if you write them a 5 star review so most of these reviews are probably fake. 3. Was promised to fill up my car, get a car wash, and fix something in the interior of my car by Ryan Waltjen (Sales Manager) since I bought my car at night and the service department was closed. NEVER responded to any of my 4 emails to this day (14 months later). 4. Spoke to Joe (another manager) when I went in to complain and I would've rather have this guy tell me to leave than have me waste my time talking and him lean back in his chair, look around, and not give a care in the world to what we had to say. Asked for a business card and he didn't have one, said he would email me with a quote to sell the car they scammed me to buy- never did. Long story short, I have never felt so much shadiness from a dealership before. They certify cars that don't qualify and are degrading/tainting the name of Lexus and their highly coveted certification. They just sell cars and don't want anything to do with you after. Reported them to Lexus Corporate and gave them all the details and the name of everyone who did not help me. DARCARS partnership with Lexus is pending...... read more

At my recent visit to this location I was greeted by a friendly and welcoming representative Ms. Theresa P. She was very helpful and was able to help me locate a suitable vehicle. read more

I went in and test drove an 2017 Lexus IS AWD 2 times. I was told that my vehicle would be ready on Monday from Saturday and Sunday by 11 a.m. they were just inspecting and doing work to the car and wanted me to wait around and waste my valuable time when I was told one thing. The sales guy was nice and professional until I told I challenged him. Bottom line be professional off the brake and don't lie because it shows up at some point during the transaction. I was told that the inspection was completed. Nobody likes CarMax but they are very transparent. read more

I want to thank Lexus of Silver Spring for always showing us the best customer service and going above and beyond exceeding our expectations. Very specifically I want acknowledge my sales person Sam KIm, he's passionate about what he does. He's patient and listens to your wants and needs. He's kind and sincerely cares about his clients. Sam has been our salesperson for years now and honestly is considered family at this point. Also, I'd like to thank the finance manager Regina, she too was passionate and went above and beyond to get us as close as she could to where we wanted to be which allowed us to get all the extended warranties we desired. Thank you!!! Lexus You Rock!!!!!! PS truly the people I've mentioned above are assets to your company and you should be extremely proud to have them on your team Sincerely, Very satisfied customer Catina and Wendell Parker read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

Unfortunately I purchased my car here and had a great experience a few years ago. But more recently I took my car in for a routine service and they added a bunch of BS charges (changing my wipers etc)- without consulting me. my car is a little less than two years old. When I went to pick up my car- the bill was already folded in an envelope and they told me the charge so I paid thinking it was a standard 15,000 miles checkin. My husband was blown away by the blatant ripe off and we unfortunately won't be servicing our Lexus there anymore. read more

I was there to get my first servicing of my new car which I bought in Bako. Made an appointment which I recommend. I was taken care immediately by Jason who was very helpful so living all my concerns. He arranged a courtesy vechile to drop me to near by Restsurant square . The guy who dropped me was very very friendly. My car was done within two hours as promised . The girl at the servicing department lacks patience and without hearing or understanding you gives direction which is annoying. Other than everything and everyone was great . read more

I don't really know where to begin. My car was stolen on July 21st 2024. I have a LoJack on my car so I personally was able to recover my car myself from DC. Of course the passenger rear window was broken, along with the computer dashboard sensor off because they used a kill switch to duplicate the fob and start the engine. GEICO told me to take my car to the dealership to get the repairs done. I bought the car from Passport Toyota but they instructed me that a Lexus dealership would need to fix the computer modular era. I chose Darcar because it was the closest Lexus dealership compared to the one in Annapolis. I dropped my car off on July 23rd, explaining the details and letting them know the insurance adjuster would be out to see them. A week later on July 30th the insurance adjuster texted me asking me how was my car. I called him to let him know I had not heard from the dealership in reference to my car. I called the dealership once I got off the phone with him. I was instructed they were waiting on approval from the dealership. I was like how is that when the insurance adjuster just asked me how was my car and said he had approved everything when he came out to see my car on July 24th. I noticed my LoJack isn't working for some reason so I let them know that. On August 3rd on a Saturday I get a car from the collision department letting me know they had my car to do the repairs to the body and they needed my signature in order to begin. I told them they'll get it on Monday because Saturday I was away from a computer and scanner. On Monday after asking them a few questions about the forms, we went back and forth and I sent the form attached to the last email I sent. On Thursday I get a call from the insurance adjuster and collision department saying they needed the form, in which I stated I signed it on Monday. They swore they never received it but I was like all 3 of the emails attached didn't receive it and we were corresponding before my last one. I resent it and cc'd the insurance adjuster and finally they received this one. Now my car was with the collision department until August 27th in which they had to take it back to the service department to reactivate my LoJack. Now all of this time I am past my 30 days of rental in which I'm coming out of pocket for on top of paying my regular car note and my deductible. I constantly call because I want my car. I've finally called back in which at the last minute I'm told I can come get my vehicle. Now I scramble to drop off the rental and go pick up my car so that I am not charged another day for the rental. I go pick up my car in which they made an extra key but the back was missing to it, my gas in my car is completely empty, I crawl to the gas station praying it doesn't cut off. On top of that a few days later my maintenance required light comes on. I can see that while my car was at the dealership the warning light came on, on August 22nd. In which they saw it and could of easily just fixed it being as though I have the maintenance warranty with my car. I had the worst service experience with this dealership here. Right now I am right back where I bought the car from getting it serviced. Had my car from 7/23/24-8/27/24 for a broken window, minor scratches on the car, and the computer modular error. The lack of care was very evident here to me. I won't be coming back. read more

DARCARS Lexus of Silver Spring - My vehicle history clearly showed on August 22nd a warning notification. - Auto Repair Near Me - Silver Spring, Maryland

I really hate this Lexus dealership. I've come to the conclusion that business must be bad for them because it seems like they're trying to make it up on the back end with existing customers. My review is about today but for context, last time I came here I was given a laundry list of things that needed to be replaced for about $750. I took the diagnostic report to a trusted repair shop and they said NOTHING on the list needed to be replaced. So back to today, I got a flat tire while driving and the dealerships that I preferred all closed before I could get there. I called Lexus and explained that I had a tire in my trunk but my trunk seemed jammed and that I had a flat. They said bring it in. We are open until 9pm. When I got in, they said the techs leave at 7pm and no one can work on it tonight. He also said that it would cost me $250 for a diagnostic fee to check out my trunk. I asked to speak to a manager. The manager saw that I had a setting for valet turned on that prevented my trunk from opening and apologized about the misinformation about them being able to work on my car tonight. I really felt tricked into coming to Lexus. If I needed to wait until tomorrow, I could have gone to a trusted dealership. My boyfriend ended up changing my tire outside of lexus in 15 mins since lexus had no one available. read more

Went to Lexus just looking for an appraisal and ended up purchasing a Lexus GX 460 for my parents! Everyone is so friendly and helpful! Thank you Joe for helping out with the delivery! As you can see, my dad is super happy! read more

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My second ever car buying experience in the US. This was a really difficult decision for me but it was made easy and felt the right one by the amazing staff of the dealership. Everyone was really accommodating and professional. I do want to mention Ali who showed me the first car on my first visit. He was marvelous in the whole experience. Big thank you to Adebayo Ojo for showing me the car and taking care of me for my entire visit. He stayed late and did not leave before I left. I really appreciate that. Such a lovely human being. Last but not the least want to mentioned Jonathan Bern who made the paper work and finances look like a piece of cake. He made sure of everything I said and also made sure that I am satisfied before going with anything. I highly recommend this dealership for anyone's business. read more

Our experience was very good and efficient! We were assisted by Gerson, a young man who speaks English and Spanish. He answered any questions we might have had, gave us information and options, and was very kind and friendly! If you are looking for a vehicle, don't hesitate to contact him. read more

First, I'm sorry for any customers who were victimized by this terrible bunch of ruthless liars, scammers, and thieves while I write this late review. Second, DARCARS, I see that you like to stalk your reviewers, so I am giving you full permission to contact me directly about anything that I state here and try to regain a customer. I'm calling out Finance, the Service Dept, and Tag&Title. I bought a used Acura TLX. I noticed that the Carfax has a recall, so I expressed concern to In Choi. He said that their system is more accurate, and it shows no recalls. One of the documents that I had to sign noted that there are no recalls on the VIN, as per this system. So why did I receive a letter from Acura a couple of weeks later confirming that my vehicle does have the exact recall that I asked about? Next, In "sold" me on the tire & wheel protection and the platinum care insurance packages. Within a few weeks, I called the service dept to schedule a covered service visit. They said i have no warranty. What? I called In, who didn't answer calls, return messages, or respond to emails. So I drove 1.5 hours out of my way to talk to him face-to-face. He said that the service rep is inexperienced and he would secure an appt. Days later I still had not received a confirmation, so I called the service dept again. They told me that they do not service Acuras and advised me to go to an Acura dealership. After quite a bit of back and forth, I decided to cancel the warranty, since it was within 30 days. I drove another 1.5 hours out of my way to sit in In's face again. He tried to convince me that Acura should have taken the insurance. They are not obligated to honor your insurance; YOU are obligated to honor your insurance! The fact that you sold me something that you KNOW you will not honor for my vehicle is beyond shady! Oh, and not only did they slow walk the reimbursement, but they tried to prorate it! I had to fight that with In too! I scheduled the Assurance services and car detail about a month later. I rearranged my entire day, got a loaner, and arrived with only 3 ppl in line. 5 hrs later, I returned to see that my car was still sitting on the lot untouched. I went home, but just before parking I received a call stating that the car needed more time to cure and would be ready at 10a the next morning. The next day I drove the 1.5 hrs only to see my car still sitting in the exact same spot as the day before! After several mins of looking for my file and keys, the service rep told me that the car was not finished. WHAT?! I made an appt 5 wks in adv, dropped my car off 24+ hours prior, and drove back and forth but you are NOT finished??!!! The car wasn't that dirty after 1 month! They delivered my car 5+ hrs later, but I still saw the same foot scuff on the driver's door that was there when I dropped it off. What did you actually do to detail the car for 28+ hrs?! Lastly, DARCARS was supposed to contact me when my tag came in. After 60 days and no call, I reached out to Title&Tag. I sat on the phone for 30 mins before someone picked up and immediately hanged the phone. I called back and when the rep transferred me again there was an immediate pick up/hang down. On my last call the receptionist personally went to tag and title to find out about my tag. When she returned, she stated that I owe $32 dollars and they will not issue my tags until it's paid. WHAT??! I wrote a PAID IN FULL check for every single thing that came with my vehicle! I had to deal with In Choi again! He could not give me a straight answer as to why my tags were delayed, but he told me that if the police happened to stop me for driving illegally I could call the dealership and let the cops talk to him. SERIOUSLY??! Not only can I not reach you when I call, but what cop do you think will ever talk to you while he is writing a ticket for me? What kind of scam are you running DARCARS? Had I not read all of my paperwork, tested the warranty, or pursued the injustices how much additional money would you have gotten out of me? This behavior and culture is obviously encouraged and allowed from the top down, and it needs to be investigated. read more

Very unreliable service. My Lexus stopped working so I dropped it off here for them to fix, but the guy responsible was very shady and overcharged me for the issue. read more

Gracias por toda su ayuda Melany Hernandez me ayudo mucho con toda la información que necesite, amable y buena su trabajo, ojalá hubiese mas personas como ella. si toda la juventud fuera como ella tengo mucha fe en esta nueva generación. read more

I brought my 2019 RX (under 5k mile) in for first scheduled service maintenance at 2:30pm today July 13, 2020. And now it is 4:43pm and i am still here. Ridiculous. Update: out of dealership at 5:05pm. I guess complimentary car wash does not include inside vacuum as advertised because it is still very dirty. read more

DARCARS Lexus of Silver Spring - Still dirty! - Auto Repair Near Me - Silver Spring, Maryland