Worst service ever!!!! Dropped off my car for service, they suppose to washed and vacuum inside. My inside interior got oils all over. After wash bird poop still there. This is 3rd times already, I had call in and complained but no one responds. WORST DEALERSHIP!!!! RUDE STAFF AND WORST SERVICE!!! Stop wasting ur time and money read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

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My sales experience at Darcars Lexus was great. I wanted to give Tony Kim a big shout out. Tony has been at Lexus for 5 years and that says a lot about his experience. He was very friendly and knowledgeable about the model and was able to personally demonstrate all of the features of 2020 NX model. Along with being a great subject matter experience in all Lexus models, I had one of the best customer experience. I felt no pressure and the price were already determined before I got there by going through the Costco Auto Program. It was worth the extra drive to go to Silver Spring, MD. I also worked with Daj (financing) and purchased extra years of maintenance. I did not feel any pressure to do so but the numbers really did show it was a great long term investment. Pro-tip: They allow you to use $2k on your credit card to pay for extended services. read more

DARCARS Lexus of Silver Spring - Tony on the wheels. - Auto Repair Near Me - Silver Spring, Maryland

I called on June 3rd and made an appointment to have my car serviced. the lady took down all my information vin number etc and scheduled it for june 10th at 8 am. i told her I had a service contract and she said it would be no charge. I came on June 10th and she said there was no appointment in the system but she said someone would fix the car and to have a seat. 20 minutes later I went and asked her what was happening and she hadn't even asked someone to help me. I told her I had a service contract, and she said they would not honor that contract. At that point, I just left. It was a horrible dealership and horrible service. She had the information and did not make the appointment for june 10th. She should not be working at this establishment in any capacity. Incompetent. Will never be going back. also, 160 for an oil change and 180 for a tire rotation is just robbery. Avoid this dealership at all costs. any other dealership would be better than this one. also, there was no food, drinks etc in the waiting area . I expected more from a luxury car dealership. Very disappointed. Save yourself the time and trouble and go somewhere else. read more

Bayo was responsive, informative and knowledgeable. He answered all of my questions and was patient and attentive. Jose G was the finance personnel I worked with and he answered all of my questions. Although, this is a typical dealership with the up charges I had an overall decent experience. read more

Darcars -Silver Spring Lexus exceeded my expectations! Better Rate, Better Perks, and Best Service..... Mr. Sam Kim, was the most caring, patient and sincere Salesman that I've yet to encounter. Not only did he matched me with My Perfect vehicle, he Educated me on every aspect of my RX -350.. Mr. Kim literally came to my home the next day to pair my garage, setup my Lexus Enform access, and ensured that I was able to work EVERYTHING before leaving. I am beyond thankful. BEST experience Ever. No pressure or intimidation, just caring and professional service.. Thanks to Sam Kim, GM Barry and my Finance guy.. read more

Great job guys we got it done. A lot of hours and stress but look at the results 4 new trucks thanks to Darcars. read more

DARCARS Lexus of Silver Spring - We use Lexus for our Fleet. I can't get one without them fraudulently misrepresenting it and refusing to take it back. - Auto Repair Near Me - Silver Spring, Maryland

Unrivaled experience at DARCARS with Sam Kim. Here I am today, driving my RC as it was one of the most congenial purchases I have made the year the pandemic happened. I was fatiguing much of my time browsing many dealerships throughout MD and VA, and finally became invested with Sam's first-class service and professionalism. I was at-ease throughout the entire process without being pressured. The service department equally deserves recognition as they were excellent following protocols in Summer of '20. All in all, if DARCARS is not in your list to check off in searching for your new Lexus vehicle, you will not regret the experience I have had with Sam's stellar service. read more

Not a bad experience, communication could be a bit better but overall happy with the purchase.

Called about info on a certified lexus , was informed there is a 2 percent commission on price of vehicle. Not sure if this a new trend on purchasing a car. read more

I had a great experience, but the man of the hour is Vinay!! "Cool guy" great communication skills, explains everything well and detailed, words can't explain but Vinay has mastered his craft! Also shouts out to Mr. Wesley and the beautiful Stefany! awesomeness this epic trio are the best, thank you guys for the best service, love my F-sport See yall soon. TJ read more

What a great experience I had purchasing from this dealership!! Their team is truly the epitome of a "dream team". From the moment you step through the door the customer service will really make you feel like you are in the right place. Tiffany the receptionist was nice & professional, my sales associate Sheng was really knowledgeable of the brand & all the vehicles. He was really a pleasure to work with. I also spoke with another sales associate Yafet who was nice enough to give Sheng & I his opinion on what I should buy since I was a little undecided. The sales manager Massi was also so down to earth & not pushy. Massi gave me the best deal!! I could not be any happier with the whole experience. Last but not least, Brendan in the finance department made the not so fun part of buying a breeze. Brendan took his time to go over every detail and made sure that I had all my questions answered. They even offered to buy me dinner. One of a kind experience I had and I'll be sure to tell everyone I know that this is the place to go to buy a car!! read more

Sam Kim provided the best service I've ever received when purchasing a new car. Purchasing a new car can be a very intimidating process but Sam made it so easy. Sam is not pushy, is beyond knowledgeable but most importantly Sam is genuine. I will ONLY go back to Sam for my vehicle needs. Sam took the time to appropriately follow-up and spent as much time as I needed to understand my purchase. Sam is so detailed that he throughly checked my old car and immediately called me to notify me that I had left something of value. If you want an honest, superb experience, go to DARCARS of Silver Spring and ONLY work with Sam!!! read more

We are starting to do the whole car shopping task now. We stopped by Darcars Lexus.We were helped by Gordan Kimble. It was an excellent experience. Gordan really took his time to explain everything to us. He was not pushy at all and really went out of his way to make our experience good and answered all our questions. Both my wife and I test drove the car. He even stated we could due an extened test drive any time to see if the car were to fit into our garage and to ensure that we really loved it. We did have an excellent experience. We did not feel pressured in buying a car right away. And we did get alot of important information by visiting and test driving today. We are still in the beginning stages of our car shopping se we are not exactly sure if we are going to go with a Lexus or not. But if we do buy from this Dealer, I will further update the reveiw. read more

I've always been a fan of DARCARS dealerships, and DARCARS Lexus of Silver Spring is no exception. The customer service is generally top notch. I prefer to interact with sales representatives instead of anyone in maintenance/parts. The sales reps are much friendlier, especially Greg. As an example, although he works in sales, he always makes sure I am taken care of when I bring my car in for car washes or minor maintenance (e.g. wheel rash). If Greg's quality of service could transcend into the other departments, DARCARS Lexus would definitely be 5 stars. read more

I went to this Lexus service department for my first time since recently moving to Md. The customer service was poor! The service rep recommended I get more work done on my car than needed. When I finally picked up my car the maintenance & warning lights were on and my gas door was broken. Also, it was dirty with debris from the trees all over it. I was told by one of their technicians that my car was parked under a tree. I will never bring my Lexus here again! I have never experienced this horrible service at any other Lexus dealership. In fact, I lived in Japan for 3 years where excellent customer service was always given. Beware of service at this location! They lack attention to detail and fail to meet customer service needs. read more

I had the pleasure of working with Marin, Z Ye and Nived and they made the car buying process seamless.I would definitely recommend this office for your next car purchase. read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

Horrible service center. They tell you the fixed something, but they don't. When we ask for a receipt of the work, they told us they will "mail it". We had to get the RX towed back to the dealership a few days later. They can't even wash vehicles properly. This place will lie and cut corners. If you want to take care of your vehicle, Do not go there. read more

I'm going to start off by saying I, like many of you, do not trust dealerships; I hate taking my vehicle in to any dealership because: (a) I don't know if my vehicle actually got repaired or looked at (thoroughly) like they say in the paperwork, and (b) I always feel like I got robbed when I leave. That was always me until I came here. I scheduled to drop my car off here on a weekday mid-day. Someone came out to greet me and I was seen by a rep pretty quickly... in and out I say (I had to drop my car off because it was one of those big milestone ones). Nguyen and Jason helped me this time and they were beyond amazing: courteous, professional, and knowledgeable. They did a thorough check on my vehicle (I didn't tell them there were some minor technical glitches/issues with my vehicle, but they called me back and said they found those issues and asked if I wanted them taken care of). I also loved that they let me know there were some upcoming mechanical repairs I would need to get done, but not necessary for the immediate moment, if I chose not to do it now. Best of all, I didn't feel like they were trying to "up-sell" me on unnecessary/costly repairs or services. My car feels all new again. This isn't my first time here and it won't be my last time. Thank you Nguyen, Jason, and Lexus of Silver Spring! *In case you wait there, they've got water, coffee, fruit, and some unhealthy (but delicious) snack options. Clean place, plus tv, plus wifi...check check check. read more

I'm in the market shopping for a used car right now. I stopped by last week and had thr pleasure of meeting Alex R. He was so knowledgeable and kind and was really patient with the many questions I had (I've never bought a car on my own before). I've done my diligence to check around, and have decided to return and work with Alex. I'll post again with an update after everything. read more

Best service and best prices. Recently purchased a 2018 Lexus es 300h and I couldn't be happier with the transaction and amazing customer service to go along with it. I will be back when I'm ready to trade up! read more

I'm so HAPPY to be a part of The DARCARS family. My experience with Marius Marin was one of the most honest, informative and transparent transactions I have EVER experienced. They were patient, kind & accommodating. Ryan in finance was a wizard with the numbers! Go see them, you won't be disappointed! read more

I spoke to a sales person over a couple of days reference a specific vehicle and was coming to look at the vehicle on a specific date. The weather was initial poor so it was slightly delayed. I spoke to the manager to discuss pricing. I agreed on the price. I was advised the vehicle could not leave the lot yet because it had not gone through the entire certification process. I was told I could still look at it and do a test drive. He was going to check on something to see about expediting the process and call me back. I decided to come and take a look at it anyway. 3 hours later i get here and they tell me it has been sold!!??? They offered to sell me an older car with more miles and a higher sticker price! Don't waste your time. I would not purchase so much as a license plate cover there. read more

Sales: I returned my 2016 IS for a new one here for a 2019. The sales rep who I corresponded with was Alexander. He was amazing. It was a lengthy process because they were backed up, so he went out and bought my wife, my son, and myself some Chick-Fil-A and we had dinner at his desk. He worked and presented his manager with whatever we threw out and got a great deal. Highly recommend Alexander. Service: This is why I give this place a single star. My license plate had came in, so around 7PM, I came in with my wife and child for what I thought was an extremely easy task for the service department to handle. What literally should of been a 5 min. maximum task turned into close to 40 minutes. Keein, was my service rep. Here's a timeline of what happened: 1) Keein takes the license plate from me and starts heading towards the front of my car without a mounting bracket. I tell him I have one and he says, "Oh yea." *Raised my eyebrow - First red flag* 2) Asks me if I really want the plate in the front, continues to tell me his dad has a Lexus RC and doesn't have a front plate on his car. I tell him, "Uhh, it's Maryland law... you MUST have one if the car is registered in MD." *Second red flag* 3) Spends a minute or 2 trying to see how the bracket mounts onto the grille. I told him that there are 2 divots in the grille already as indicators of where to drill. He confirms me with a, "Yeah". 4) Mounts the bracket upside down and over-torques the left screw and breaks the bracket. Tries several times to force the screw in even though there is nothing to grab onto because the bracket is broken. Leaves and gets another electric drill. 5) Comes back and tries multiple times to install the bracket upside down making several of his own holes, even though he acknowledged he saw the 2 divots for installation. Finally gets the bracket on upside down and attaches the plate using the plate's bottom screws holes rather than the plate's top holes. 6) I tell him, "Uhhhh, that doesn't look right. I've never seen a front plate installed using the bottom holes." He argues with me. He says because of my grill "gaps" that it has to be installed this way or the plate will be too low (because he installed the bracket upside down). I tell him that no other car has it installed like this and he takes me to an RX and says the gaps are different to prove his point. 7) He tells me to look at the front while he does the rear plate. I look at it and I can spin the entire bracket 360-degrees like a clock because it's only attached by the right screw. I call him back and he says, "Oh my bad." I'm pissed at this point. 25 minutes have passed now. He asks me if I want to see the bracket off so I can look at the mounting holes because he's having trouble. I say, "YES!" 8) He takes off the right screw to dismount the bracket and plate and I see he made 3 extra holes for total of 5 in addition to BREAKING A PIECE OF THE GRILLE OFF. If this was not a lease, I would of went off to no end. I ask him to explain to me why he hell did he do all this? I immediately go searching for a manager and Keein takes off and I don't see him again after this point. 8) Two other service reps comes and assist me. They witnessed the damage and agree with me that it should of never came to this. They go around searching for another bracket for my IS since Keein broke the original (which I forgot Keein told ME to get another one from parts even though HE broke it). 9) They found a bracket and had it installed in 1 minute. Keein pissed me off to no end. On top of that, he knew he messed up because he never came back to apologize. He tried so hard to use brute force to install the plate that he left scrape marks on my plate all because he refused to admit he broke the bracket so it was just spinning. He didn't know what he was doing and should be near ANY CAR NEEDING ANY KIND OF SERVICE. I will be posting photos of the damage Keein made. read more

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We came here looking for a specific car that we found online... a preowned Infiniti QX40 and had an awesome experience. We were actually looking to buy the same car at an actual Infiniti dealer and were ready to pay a couple thousand more, but their sales team was absolutely terrible. Completely unhelpful, slow and it was a big turnoff as we wanted a certain color car that they had on their lot. We found the some model here in a different color online and decided to come check it out and met Ulrick. Here, they aren't even an Infiniti dealership but they went above and beyond. They found the answers to all our questions that the actual Infiniti salesperson couldnt even answer. The best part were the people were worked with; our salesman Ulrick and the friendly and non-pushy gentleman in the office helping us with our paperwork/financing (Asian-descent guy who had kids... I am a terrible person for forgetting his name but this review is months past due) were absolutely incredible and easy to get along with. I am grateful to this dealership for helping us buy our first SUV for a great deal and hbing great customer service - helpful and friendly, as well as being informative and realistic throughout the process. Working with Ulrick was more like talking to a friend not a car salesman. The only negative feedback I have was afterwards, when we needed to get our plates, the communication was not clear between employees. They seemed to not know what was going on, and our temp tags expired a few days since plates were delayed for some reason. Ulrick wasn't there when my husband came to get them and the people who were theere could have been more helpful in helping to get them on. Overall though, a great experience plus they have good snacks and drinks so you dont starve to death during what can sometimes be a long process. If I ever feel like buying a Lexus I will be back. read more

I cannot recommend Tony enough. I bought my car almost 2 years ago, and when I went recently to get my car serviced, Tony greeted me and remembered me. It really shows how much compassion he has towards his career and genuinely cares for his clients instead of seeing people as a paycheck. He helped me get the exact car I wanted, from the model and color, down to the headlight specs. I can assure you that you will be satisfied working with Tony to purchase your new car. I'm looking to purchase another car in the near future, and I'm going right to Tony for ALL my future purchases! Thanks Tony, you're the best! read more

Anna, the service manager was very kind, knowledgeable and friendly. She was responsive to my all concerns. She made every effort to get my car fixed and delivered to my house without hassle. I appreciated her providing me with a loaner car on such short notice. I will definitely go back to Lexus Silver Spring for any future car services. I want to thank you all for doing an excellent job repairing my car. Keep up the good job! read more

Sam Kim sold my husband and I each a Lexus. He was so easy to work with... very friendly... very professional... so efficient! And still he is available to answer any questions we have and he still helps us schedule our routine maintenance appointments. What a great guy!!! From two very satisfied customers, Debbie and Keith read more

Tons of people who work for Darcars Lexus were standing around and yet it took forever to get my car back. They said an hour and it took almost two hours. I'm giving it three stars because they got the job done. read more

I was down on my luck with my car breaking on Thursday, March 7, 2019 and I phoned the Lexus dealership in Silver Spring and was greeted by a sale guy name Ulrick (Rick) who provided me with great customer service. It started with the phone encounter and ended with the face to face encounter. My entire transaction went very smooth. As many may know Lexus cars sell themselves; however, he went over all the features and services that they offered. I would recommend everyone to stop by the Darcars Lexus of Silver Spring to pick up your new car and don't forget to ask for Mr. Ulrick. He definitely gets five stars from me and my husband. We were very impressed. Someone people try too hard to win people over but he was very natural. I am already looking forward to purchasing my next car from Darcars Lexus due to that great experience. Your customers Edward and Dalphnye H. read more

I've purchased two vehicles from this dealership in the last two months. I can honestly say that this has been a wonderful buying experience, probably one of my best experiences. I did not feel pressed or pressured to make a decision. My salesman, Jose, finance guy, Brendan, and Sales manager, Massi, were all out of this world. I traded in two vehicles with high interest rates and purchased two new 2022 vehicles with less than 3% interest. If you're in the market for a new Lexus or any new or used vehicle, I highly recommend Darcars Lexus of Silver Spring, Maryland. They are truly the best! Sincerely, M. Frazier read more

Thank you to the DARCARS team for exceptional service - especially, Sam Kim. Sam was attentive and patient and made me feel certain about my decision to purchase a Lexus. I highly recommend both DARCARS and Sam for all of your Lexus needs. read more

Shell Lewis is my salesman and primary point of contact since September 2018. He walked me through every step of the process in purchasing my 2016 preowned black Scion IA. He got the bumper replaced, ordered a detail, and set me up in a rental. He personally buffed out some scratches I noticed in the paint, and recommended the EZ Detail EZ Wax Carnauba which works! He inflated my tires to the correct PSI. He got me copies of all my signed paperwork and took a look at the warranty I got through my credit union. He has facilitated the correct title transfer and tag pick up. He's done a yeoman's job in selling this vehicle to me, and I appreciate him being so patient throughout the process. read more

My husband and I bought a used Cadillac SRX from them in July 2018. Within a month it started having big problems. It went to the dealership to be fixed. They gave me a rental car. I got it back after about a month. Then it wasn't working properly again less than 2 days later. Back to the dealership it went and back in another rental. I will say the Lexus NX rental I had at this point was really nice. They had the SRX for 2 more months and couldn't fix it. The service department was extremely disappointing. The service advisor never called to update us, was never available and no one knew what was going on with it. I expect communication if I'm paying for the repairs or not. There was none. I also do not expect to be in a rental that long when I bought a car for a reason. It got to the point that I called Lexus Headquarters. Communication improved ever so slightly. At this point, we asked for a buy back (they called it a trade in), however, they took it back at the full price we initially purchased the vehicle for. We agreed to purchase a second vehicle from them off of any of the DARCARS lots and pay the differencWe bought a used Volvo XC90 in November 2018. At the time of all of this, we were charged a second $300 processing fee (already paid it 3 months earlier) and they told us they would transfer the license plates from the SRX to the XC90. They put the SRX license plates on the Volvo for us. I got a call about two weeks ago saying we had plates in. I told the lady we had plates on the car and that they should have been transferred. I was confused. I asked her to look into it and call back. I never heard from them. I forgot about it. I called the MDOT today to find out why I hadn't received the title. Our bank called at the 30 day mark because they are still not listed as the Lien holder. MDOT said they just received the payment December 30, 2018. It would be another 4-6 weeks to get it. I then asked her out of curiosity about the plates. I read the plates on my car to her. She then told me those were illegal and not registered to the Volvo. It was still registered to the SRX. I called the dealership to find out what the heck is going on because at this point my dissatisfaction and trust in this company is at a zero. Chris said the plates were there and showing up in their system but he'd need to find them. I said I would come get them but needed him to have them in his hand before I drove 30-45 minutes with a 1 year old. He offered to over night the plates to me. We will see what happens. I'd prefer not to drive to the dealership with the illegal plates. This whole experience has been disappointing. I appreciate them trying to make it right but the ball has been dropped so many times at this point that I will never purchase a car from their dealership again. I do want to praise Ali, our salesman, because he was the shining star in all of this. He was honest and trustworthy. If he works at a different dealership in the future, we would 100% work with him again. I'd give him 5 stars. read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

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Had bad purchase experience at this place (typical bait and switch). A few month later, brought in car(purchased somewhere else!) for a scheduled service and no greeting or eye contact at the desk while waiting there. Got a quote on labor for installing door edge guard ($300 plus versus $75 fixed elsewhere). Now, I rather drive 15 more minutes and get my service done at another dealer and all good experience so far. Granted, YMMV, my friend had a good deal with one of their sales agents for their RXL purchase. I would not recommend if they had asked me :). read more

Lexus of silver spring is trash for there service free oil change check in for my appt at 330pm had appt confirm arrived early service staff completly now 7 pm sitting wish I would have paid. Just bought a new gx read more

What the hell? This place used to run smoothly. How is it that I scheduled a navigation upgrade for 7:30a.m.-7: 45 a.m, was here before time ( 7: 20 a.m.) and told it would be about and hour and a half and I'm still sitting here at 10:14 a.m.? I went back to talk to the tech that I'm supposed to be working with and he told me they should be finishing up soon? Its almost 3 hours later for a navigation upgrade. I told him I'm gonna need a loaner in a little bit. Its almost half a work day later. Hell in an hour and a half it will be lunch time. Ive seen people that came in here after me leave already. Im going to find another Lexus dealer to go to instead of this place. I don't care how far it is. This is unacceptable and they knew how long this would take. This is why I barely come up here unless I really need to. 3 hours for a navigation upgrade though? I should have been offered a loaner from the beginning if it was gonna take this long. #done read more

Do not bring your car here for service! DARCARS will not honor warranty claims. DARCARS will not address safety recalls on your vehicle. DARCARS will submit your warranty claim for reimbursement AFTER you trade in your vehicle. DARCARS will submit your safety recall in for reimbursement without addressing the safety recall. DARCARS will falsify documents stating they performed work on your vehicle they did not perform. These problems are not tied to an individual at DARCARS. These problems are organizational. That's just how they do business. read more

It has been an interesting past few months. I brought my vehicle in to the Lexus of Silver Spring due to a power down and banging noise. While in their possession, they fixed a safety recall on my vehicle. Looking back, while I would have preferred to receive a call or something letting me know this was addressed, I can appreciate that they noticed it and did something. Safe travels mean the world to me and their service department lived up to that. Here we are months later and the transaxle unit, is still causing me grief. The management team of the DarCars of Silver Spring after reviewing my situation seem to be making their best effort to get me back on the road again. After months of renting cars, Ubering the kids to school and extra curricular activities, paying a car note for a vehicle I could not use, taking days off work when I could not afford to Uber myself to work....I have a new patch of gray hairs whose entire existence are due solely to the stress of these situation. It could've been worse, but somehow I know moving forward with the team at DarCars is the right thing to do. I am grateful that the individuals who took time to help me get back on the road. read more

Daniela, the service manager, is such a pleasure to work with. She goes above and beyond to make sure I have a great experience. I always appreciate her effort and assistance when I am there. read more

Horrible customer service. Leased two cars from here 2 years apart. Both times it took them more than 8 months to get my permanent tags. It wasn't due to covid and it wasn't due to unpaid tickets. It was due to horrible customer service. If I could get out of my lease sooner, I would. read more