I have been driving cars for for over 60 years and have never encountered a service department as professional and knowledgeable as the team here. My principle service advisor, Craig Entwhistle, has been outstanding, but even when he is not available, any of the others have been equally helpful. They have gone out of their way to make sure I was never stranded on the several ocassions when I had to be towed in, given their loaner cars are generally booked weeks in advance. The advice has always been straight foward and helpful, othen saving money. read more

I had an absolutely fantastic experience working with Audi Silver Spring and especially my sales representative, Zee. From the very beginning, he stood out. I initially contacted the dealership through their website, and Zee followed up quickly. He really listened to what I was looking for and set up a test drive that was incredibly convenient for me. When I arrived, he had a car ready that matched exactly what I wanted--no runaround, no wasted time, and no trying to steer me toward something else. Zee was kind, respectful, and genuinely enjoyable to talk to. What really made the experience stand out was his infectious enthusiasm for Audi--you can tell he truly loves the brand and knows the cars inside and out. He took the time to thoroughly walk me through the features of the 2026 Audi Q3 and was incredibly patient with my many (many!) questions. At no point did I feel rushed or brushed off--he made sure I understood everything. During the test drive, he actually listened to what I cared about in a car and encouraged me to try things out myself. For example, when I mentioned wanting to test the turning and handling, he suggested we pull into a parking lot so I could really get a feel for it. That level of attentiveness--and willingness to let me experience the car on my terms--made a big difference. Beyond Zee, the overall atmosphere at Audi of Silver Spring really stood out. The dealership felt welcoming and professional, and everyone I interacted with was respectful, helpful, and easy to work with. The car itself has truly world-class technology, which can feel a bit overwhelming at first, but Zee got the technologist on-site to step in right away,. The technologist walked me through the essentials, and gave me a few helpful tips to get started. That extra support made a big difference in getting comfortable with everything. What I appreciated most was how low-pressure the entire process felt. Zee was focused on making sure I was comfortable and informed, not just making a sale. I ended up doing some price comparisons while I was thinking about the car, and Zee and the Audi of Silver Spring team were quick to respond, transparent, and ultimately beat the best price I found elsewhere. Zee stayed responsive without being pushy, which I really respected and appreciated. Even after the purchase, Zee followed up to make sure everything was going smoothly and that I was happy with the car. That kind of follow-through says a lot about how he approaches his work. I test drove many cars during my recent search, and this was easily the most professional, straightforward, and positive experience I had. Zee made the process easy from start to finish, and I'd go back to him and this dealership again without hesitation. read more

Audi Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

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Purchased a 2024 Q8 Etron (certified) from Wali. He wasn't pushy at all for the sale, just followed up with me on a routine basis as we worked towards and ultimately closed the deal. read more

I will never bring my car back to this dealership. I had been going there for years and the experience has always been ok. Every time I took my car in felt like I was getting ripped off and being lied to but kept going anyway. Silly me. This last time was the final straw. I took my vehicle in for a leak in my sunroof that they claimed to have fixed two years ago. Mind you this was also a known issue for my model. Long story short they did a diagnosis on the car and came back with a quote for $600 to replace the sunroof and some other work. They explained that the warranty would only cover 65%. When we tried to get a breakdown of the charges and a better understanding of the issue we continued to get the run around. We finally got fed up and reached out to Rockville Audi who told us the exact opposite. I dropped the car off in Rockville and had it back within days, fixed, and with zero charge. Not sure how these dealers can vary so drastically in their practices. All I know is that I will not be back. Watch out for this dealership. Question everything. read more

I am very pleased to say that Brittany from Audi of Silver Spring listened to my gripe and handled my issue very professionally and fair . I am grateful thank you so much read more

On Friday Jun 20, I had a less than stellar experience at Audi Silver Spring and left a negative review. The next day I got a call from the General Manger Michael DiGiovanni and Service & Parts Manager Evan Singham. Both apologized for my experience, were great to work with and resolved my issue immediately. This is the service I have regularly received from Audi for over a decade. In summary, Audi Silver Spring is a fantastic dealership that emphasizes exceptional customer service and a positive service experience. Michael and Evan made me feel valued and well-cared for. I highly recommend Audi Silver Spring for reliable service. read more

I just wrote a whole review about my experience here but it exceeded the amount of characters allowed. So long story short, my husband bought me a beautiful preowned Audi Q3 from here, it ended up having mechanical issues as well as a leaking roof. After trying to get the issue rectified for almost 3 weeks, we opted for a refund. Ed seemed like the only person trying to help rectify the situation and I honestly couldn't understand that since he wasn't a salesman. It was almost as if he was declared their middle man since he's black and we are black. While he was really making me consider not asking my husband to continue through with a refund, I just couldn't go against the logic that I no longer trust the janky salesmen, sales managers and too much that could've been handled a much better way was not handled. We received our refund documents and Val offered us to drive the car that we no longer wanted to deal with back home, instead of offering us a ride and allowing us to turn the keys in immediately. I suggested they give us a ride and take the keys today, which they did. Usually dealerships and rentals car services do this anyway. I truly struggle with understanding if they were just racist or lacked the common sense to withhold an upstanding customer experience. If you are looking for quality trustworthy service from a well known brand do not waste your time going here. Also, I took a look at the one star reviews on google and it solidified my beliefs and told me we made the right decision in our refund. The way the manager responds is the poor customer service they exhibit. Update/response to response: we did not reach a satisfactory agreement. I was refunded and am still highly dissatisfied with the entire experience read more

Bought a car here and service with them. With my my car in warranty I complaint about the heated steering wheel and whoever evaluates the car I was told. Did you press this button, the temperature affects the function, the temperature needs to be in a certain temperature etc. all the bs they told me that shows that they will not look at it. This happens 3 times and I brought it to a garage that it's not a dealership and they just change the freaking fuse. That's how bad this place is. There's another situation that my radiator fluid goes low quick and they quote me 3K to diagnose and fix. And again, I have it check with other mechanic and guess what. It's only a crack hose and I was charge with the part and labor which cost less than $500. When your car is in warranty they don't want to fix your car if it's out of warranty then they can fix it for hefty price. read more

AUDI SILVER SPRINGS IS 10/10 out of the starting gate! The whole crew was so personable and helpful the moment I entered the dealership and made the experience of purchasing a car enjoyable (lol usually so stressful!) So, THANK YOU, Sergio, Felicia, Tim, Eduardo & Mike Mazak for making us feel welcomed to your Audi work family! [P.S. We are not new to owning great cars - LR, BMW, RIVIAN, AUDI, VW - all new auto purchases we own 'til they drop; we know that all dealerships are not created equal.] I purchased-drove home after sunset and didn't see some dings on the door. Dealership went above and beyond to bring it back to its "like new" beauty!We look forward to receiving top customer service for the life of our 2024 AUDI! 5-Star Receptionist: Felicia -Created a positive, warm and welcoming atmosphere. Greeting me like it was her home, proud to walk out with me to point out the Audi lot layout. She understood that I didn't want to be "hounded" down by an aggressive salesperson. Felicia's warm positive energy was key to me staying to browse while she found me the perfect salesman. 5-Star Sales: Sergio Rivera -Sergio's patient sales approach was to take time to hear my feedback of likes/dislikes while test-driving 4 cars (new and used); shared details about each model...I never felt rushed. He truly allowed me to take my time to make the best auto investment. Great listener - got me into the perfect car for me! I say that because at one point during test drive #3, I was changing my mind about which auto I was leaning towards. Sergio quickly reminded me about a key feature I found uncomfortable (headrest positioning in 2025 vs. 2024 model due to my chronic neck injury). Sergio felt like a fast-friend through the sales experience! 5-Star Finance: Tim Nguyen's relaxed, friendly approach to the "paperwork" totally put us at ease. This process could be very stuffy and stressful... Tim made the purchase experience as good as it gets. 5-Star Dealership Manager: Mike Mazak has managed to create a positive culture, welcoming dealership, from my experience just walking in to "window shop" - on to - sales and service. Mike took the time to greet me to welcome me then to congratulate me on my purchase. 5-Star Sales/Tech Support post sell: Eduardo was Sergio's tag team to assist on my drop-in visit to go over all the Audi SQ5 dashboard features. Eduardo was so patient and happy to share all he knew toggling between the different screens and settings. There was a true trust and teaming between Sergio and Eduardo that shined through! read more

Customer service was awesome. I needed a special order tire and they got it in within a couple days. I was able to drop off the rim on Saturday and have the tire mounted and ready by Monday evening. They even made sure they cleaned my rim. A special thanks goes out to Dimitra who drove out of her way to bring me my tire during rush-hour traffic! Now THAT's customer service! #quick #convenient #quality read more

Made an appointment, went in for a software update and sensor check on my Audi Q5. My Rep. Cragg was awesome. A very nice person, had the vehicle checked to ensure sensors were working properly and had me in and out in about an hour. Update and check were under warranty, so no charge for the service, and they even gave it a quick wash. Have been here before with my old Audi A4 years ago, had maintenance items completed, some warranty, some not, now I am back with my new one. Keep up the good work, and I'll keep coming back! It's as simple as that. Thanks again! read more

Service managers need to be more friendly. Sometimes they act like robots programmed to give short answers and expect me to explain issues as an Audi expert. God forbid your warranty runs out then customer service declines rapidly. There were a couple of people who worked there with the right customer service approach but are no longer working there. My previous car was a Audi Q5 and traded that- in for an A6 (2018) at this point I know my next car (soon) will not be Audi read more

This is a review a few weeks after the fact (sorry Max). I made an appointment for my Q5 with some rather random things going on. My service consultant, Max R., was absolutely awesome and went above and beyond to make me feel like a valued customer. Over 100k mileage and needed a good bit of 'checkup/maintenance'. I was in S.S. from out of town and was accommodated quickly to fix a laundry list of things. I had to head back home where he took initiative upon himself to finish a minor detail in the grand scheme of things to get the well needed service complete. Cliche, but they are a well oiled machine. read more

They treated me well. I purchased a used car there in August and had an issue with it in December. I believe that the issue had to do with some work that was done on the car as they were prepping it for sale. When I spoke with Tom Schweiss, Sales Manager,about it, he got in touch with their service department and they agreed to fix it at no cost to me. They could have denied that their guys caused the issue and it would have been difficult to prove they did. Instead, they took the high road and fixed the situation. I would buy there again. P.S. this was a 9 year old car when I bought it. The paint work (chips) and wheel repairs they did between the time I committed to buy the car and they delivered it was fabulous. read more

This is by far the worst dealership I ever been to. I never thought I would be writing a review on a business or even a bad one at that . But from waiting 2 weeks for my appointment, dropping off the car and not hearing from them for almost another 2 weeks and being told I am a liar and didn't make an appointment. Also to having the problem reoccur less than 3 weeks after "it was fix" and being told they couldn't find out what wrong and telling me I would be charged an extra $800 for another diagnostic was outlandish to me. It's a lot more I could say but I personally won't be purchasing another Audi after this experience . read more

Audi was able to follow through with all my concerns and deliver my vehicle. Evan from service was a great customer relations person. Thanks again. read more

I have a 2023 Q8. Six hours into my drive coming to DC, I get a driver system malfunction and then a check engine light. I am only in DC for the weekend and have to be back home down south on Monday. I went to this service department bay area with my check engine light still illuminated. Got out my vehicle and was immediately taken care of. The service advisor, Peter Heard, assisted me. He turned my vehicle on and the engine light was gone! I was surprised! It just magically disappeared! But, Peter gave me a great peace of mind and had the service technicians thoroughly check my Q8. They found it to be a turbo under-boost! Peter got me squared away. He was very phenomenal, professional, and understood me! I wish I could take him back to my Audi service department back in GA. This greatly relieved me as I am out of town. read more

Absolutely floored at the pleasant experience of purchasing a car with Brian. They were easy to communicate with and fair about pricing. Beautiful showroom floor, very open making it easy to find your salesperson throughout the process. They worked with us, so when I got hungry was able to leave during the signing to grab a snack! Didn't make us feel bad at all...which usually happens at a car dealership. Highly recommend and they're on our list to check out when it's time for another new vehicle. read more

I spoke with Sergio when I went in. I was on the fence about a vehicle we looked at and he went out of his way to give me the best deal. I was still unable to decide and he literally found a car some days later that had exactly everything I was looking for. He was extremely patient and upbeat the whole time. Stellar experience, very professional, knowledgeable and never made me feel rushed or pressured. Just a wonderful experience, highly recommend. Do yourself a favor and just ask for Sergio if you go in. read more

I was so excited when I finally was able to afford my own Audi.... now I regret ever purchasing due to the horrible services I have had to deal with. First when I purchased the car and now at the service center. Come on now Audi, hire better people to represent you... I am tired of being treated like I'm nothing. Never buying an Audi again. read more

So I just tried to pick up my A4 at the shipping company as it had just come in from overseas. Dead in the water after multiple jumps. Had it towed here and the staff has been wonderful with me. They promptly greeted me, took my info and assured me they would fix the issues w the car. Friendly service advisor and even offered a quiet place for me to wait in, as I think she knew I was stressed. Even though they are out of my way in Alexandria, I may just come all the way here for future services. read more

First Audi. Sergio was fantastic through the whole experience as was the rest of the staff. Post sale follow up was outstanding. Well done!

Had a great experience, very friendly staff all around. Everyone was willing to help and point me in the right direction. I worked with Sunil looking for a pre owned car. Very professional service, helpful and not condescending in anyway. He was willing to answer any questions I had, and more than helpful through the process. Both him and Tim were both trying to get me the beast loan and APR. they really showed that they cared about me as a customer and not just a paycheck. read more

Lou Nguyen is a wonderful service advisor. He is professional, knowledgeable, kind, friendly, and super helpful. My first appointment at Audi of Silver Spring went well. Every team member greets you and is eager to help you. I will be coming back! Thanks again! read more

This is my second time visiting Audi Sliver Spring and I will say the service is always superb. I have been to 4 different Audi locations including this in the process of getting my car and having it serviced and I will say this is the best one by far. Everyone is extremely kind and professional. They have a life long customer with me. read more

Regarding the service department.. * building and service area is clean & organized * staff is knowledgeable * Evan is an upbeat, bubbly young lad * service appointments are quick and timely * coffee, bottled water and snacks always fully stocked for customers * best Audi service department in the DMV imo **I've been servicing my car here since 2011 and always experienced the best care and attention read more

Audi Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

This is my second Audi from this particular dealership. Customer service is superb and I love my Q5

I am reviewing their service department. This review is solely in regards to their level of customer service. I will update you all once I get my car back regarding their level of maintenance. That is if anything comes up. I took my Audi to the service center at this dealership. My Audi was reading the maximum "H" on the engine temperature reader. I panicked because I thought my car's engine would overheat and blow up. I called the dealership and they told me that I would need to bring it in as soon as possible. They did not have any open reservations, but they were willing to work with me. They were professional and very concerned for my well being. They told me to bring the car so that I would not drive the car if anything were to happen. Once I took my car in, they were very flexible with my emergency situation. The cost of service is 1,500! :( but I am just so glad they were able to pinpoint the problem with my car. read more

I buy and service all of my Audis with Audi Silver Spring. My go to guy is Vince O'Donnell. My service rep is Demitra. She is amazing and loves cars even more than I do. Their service team really seems to appreciate my loyalty and they are always exceeding my expectations. They have kept my 2012 R8V10 in top condition and they have completely rebuilt my 2003 RS6 including a partial engine rebuild, a new transmission, new brakes and now we are replacing axles. Maintaining a 17 year old car with 450 HP and two turbos takes a team of professionals. They were able to track down a new axle for me in Germany. Love this team! Over the years I've had this team care for my RS5's an RS3 and even bought an employee an A4 from here. read more

Best ever I love this dealership!!! I had my A4 first and upgraded after driving a loaner A6! The staff is awesome and genuinely friendly, always w friendly face waiting to help and not one person specifically its whoever sees you that will offer help I have a ford and Chrysler and have already decided when they are due for an upgrade we will be coming to Audi of Silver Spring Ask for Diego Menda he rocks! I mean they all are great but Diego has the best personality read more

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Audi is truth in engineering. I have been seeing Phil Lozano in the service department for years for my 2011 A4. So when I was on the market for a new car, I thought of the folks at Audi Silver Spring. I called for James Chase in Sales, as my husband and I have relations with him and Phil, but he was no longer there. I met with Muhammad Uddin, whom took care of me and allowed me to drive the vehicle as I normally would instead of your boring standard test drive. I left with a 2018 S4 the same day off my appointment. There were issues related to the vehicle and paperwork due to the back end of the dealership but the GM, Michael DiGiovanni took care of the issues and gave my husband and I the confidence in management to resolve any problems. If you're looking for a personable sales team that genuinely care about their customers, I recommend you look for Mo, Haley and Julian from Sales. If you want someone who'll take care of your car like yourself and is knowledgeable about the brand for servicing, I highly recommend seeking out Phil in Service. I would not trust anyone else with my Audi. If you need to seek out the advise of management, you'll want to reach out to Michael DiGiovanni for Sales, Evan Singham in Service and Brad or Sam for Finance. read more

Audi Silver Spring - Even at 1 she has great taste. Think someone likes their Christmas present. - Auto Repair Near Me - Silver Spring, Maryland

thank you Audi for getting to the root{or should i say nest} of the problem, as well as fixing the other issues, quickly and professionally. I would definitely recommend purchase of a beautiful Audi or service here, they were honest, hardworking, and quickly got my 2017 Audi Q5 back to me.. thanks again,,, leslie read more

Horrible service and rude staff. Will never buy an Audi again. It's all about how much money they can make off of you. Pooooor customer service read more

I was very indecisive on getting rid of my 2017 GMC Sierra Denali and going to a SUV. I have been looking at the Audi Q7 for a long time. I made a appointment with MJ and I had seen her a month prior and was still sitting on the fence. She brought out 3 vehicles for me to look at and she made the choices based on my look a month prior. I finally took the leap and bought one. Thank you MJ I don't think I am ever going back to a American vehicle again. Day 2 of driving this vehicle and I am impressed. read more

Extremely disappointed in the lack of professionalism. I found the car I wanted through TrueCar. I made an offer, checked the availability, and had a sales consultant reach out to me for an appointment. I set up my appointment 2 days after I made the offer and established contact with the consultant. The day of, I drive all the way around the beltway (90 minutes). When I arrive on time, I'm told by the sales manager that the appointment wasn't on their system. Furthermore the consultant that texted me and emailed me, the one I confirmed the appointment with, was off that day. Fine, not a big deal. The sales manager decides to help. After about 5 minutes, he tells me he has bad news. The car was sold 45 minutes ago. Literally, the whole reason I drove an hour and a half for, was sold less than an hour ago because either the sales consultant didn't put in my appointment or their system is screwed up. I'd expect more from a luxury car dealership. No one even tried to make amends and they had NOTHING else similar to the vehicle I was looking for. They didn't even try. Regardless of the issue, in my line of work, we understand that technology isn't fool-proof, so we have analog means to manage our work as a backup. Just pencil someone in on a desk calendar when you book an appointment. If you sell the car, fine, but you just wasted 3 hours of my time driving there and driving back. I'll never go here again, even if they have my dream car. Extremely unprofessional, unapologetic, and literally speechless because they screwed me over... I'm still in disbelief. read more

One of the best customer service at a dealer's service. Serviced my car twice in a period of one month(regular maintenance service and a recall/warranty one). Both service advisors(Christian and Peter) were extraordinary professional and cared about my needs. They went above and beyond to fulfill all my needs and make sure all my repairs were taken care of. They were dealing with insurance company, with 3rd party warranty company. Everything went smooth and I really liked the idea of recording of video when the work is being done on my car, so I can know and see what's going on. Very nice experience and I do appreciate all the care and follow-ups ! There are some Audi dealerships out there who won't guarantee you loaner cars when you come and leave your car for repairs, but Audi Silver Spring Service is on top of that and will provide you a good loaner car on time. Thank you for the experience ! read more

I was skeptical about my husband towing his A4 for service to this shop when we normally go to Rockville. Silver Spring was a shorter tow so we went with this dealership. We had some VERY COSTLY $$$$ communication issues - not to mention this was at the beginning of the COVID-19 shut down- and I came with my husband to pick up the vehicle and get those issues resolved. Christian Fotos-Lawton went above and beyond to resolve the miscommunication and eat the cost personally. Thanks Audi Silver Spring for not making me lose my cool on my husband's behalf. Christian was super professional, attentive, and humble, and met the standard we expected from Audi. Highly recommend. read more

Never use this dealership other than routine maintenance. Their lack of responsiveness and communication is appalling. I have a Q5 that was towed to the dealership on Mon, April 8th because it was undriveable due to rats chewing on wires under the hood. The service appointment was set for 1pm that day. I heard nothing from the dealership until I received a text message on Wed, April 10th that contained a video showing the rat damage. The message said that my service advisor would contact me re: next steps. I never heard back. I called the dealership on Fri, April 12th to get a status and learned that the parts had not yet been ordered. I was told that they would be ordered that day and should arrive on Mon, April 15th. I also stated that I would be needing the car on Thurs, April 18th for Easter vacation. I called on the 15th and received no call return call. I called again on Tues, April 16th and again left a message. No response. Called yet again on the 17th and finally received a text message that my service advisor is not in but would find details and let me know. No loaner car was provided by the dealership so thus I am forced to rent a car at my expense. Looks like I will also be using a rental car for my vacation. Other neighbors with Audis have had similar rat infestation issues (welcome to living in DC). They have taken their cars to other Audi dealerships, were provided a loaner cars and their cars were repaired and returned to them in a maximum of three business days. Taking my future business elsewhere. read more

While I didn't purchase my vehicle from this dealership, I came for service. The staff are great - they're friendly and update you frequently. There's another dealership closer to me, but I'll be going out of my way to come here! read more

I am from Ohio I found this Q5 with all specs I wanted on internet . My daughter lives in MD and therefore ended up at this dealership.. The whole process of purchasing the vehicle was challenging but Mike made sure that the experience was pleasent. The dealership took care of all paperwork and shipped the car to Ohio. Mike Digiovanni went beyond his call of duty and made sure everything was done to my expectations . He is a wondeful person, great communicator and always follows through what he says. It was a pleasure to do business with Audi Silver springs and I highly recommend this dealership.I read more