If you want a transparent, fast, and completely stress-free car-buying experience, go see Bryan Rosales and "T" at Sport Chevrolet. Bryan, the Sales Manager, reached out to me via email late on a Friday night to work out an out-of-the-door (OTD) price. He gave me a fantastic upfront deal that beat out a competing offer, with absolutely zero games. I placed a deposit to hold the 2027 Bolt EV that night, and when I arrived early Saturday morning, they already had everything ready to roll. Bryan introduced me to T, who looked after me for the rest of the visit. She was incredibly friendly, knowledgeable, and gave me a great test drive. She sensed right away that I already knew the car inside and out, so she didn't waste time trying to "sell" me on features or push unwanted add-ons. Even the finance department was a breeze--in and out in less than 15 minutes! Before I left, the detailing crew noticed a couple of minor scratches on the side and went completely above and beyond, choosing to buff the entire side of the car so the paint looked flawlessly uniform. No upsells, no hidden fees, just great people doing business the right way. Love my new Bolt EV. I highly recommend Sport Chevrolet! read more

Extremely disappointing experience from beginning to end. I came in for what should have been a routine oil change and left with serious concerns about the service, inspection, and customer service I received. Quecealla Turner's responsibility: She provided me with a specific price and then failed to honor the price she quoted. I was subsequently left waiting approximately six hours, only to be told that my truck had been forgotten. As the employee handling my service, I expected accurate pricing, communication, and basic respect for my time. I received none of those. The technician's responsibility: My Multi-Point Vehicle Inspection stated that my truck was in excellent condition. However, Oscar acknowledged to me that the young technician had provided inaccurate information on the inspection report. After service, I discovered missing hardware causing a clanking noise and an oil pan drenched in oil. I now have to have my truck independently reevaluated to determine what was missed or improperly handled. Oscar's responsibility as Service Manager: Once I brought these concerns to him, I expected him to take ownership, investigate what happened, ensure the truck was properly reevaluated, and provide an appropriate resolution. Instead, after acknowledging that the inspection report was inaccurate, Oscar essentially attributed the situation to my truck being old and having high mileage. That did not address the inaccurate inspection or my concerns about what happened during service. The dealership owner's response: I eventually brought the matter directly to the owner. He reimbursed the $175 oil-change charge, which I appreciate. However, when I asked the dealership to address the oil pan with sensor and radiator hose to make the situation right, I was told that nothing further would be done because of the truck's age and mileage. I was not asking for anything unreasonable. I was asking the dealership to address specific concerns arising from this service experience. Instead, I am now having to spend additional time and money getting my truck independently reevaluated. Age and mileage should not eliminate a service department's responsibility to provide accurate documentation and properly communicate with customers. If an older person had a medical procedure go wrong and was simply told, "You're old," that would not address what happened. The same principle applies when a customer entrusts a vehicle to professionals for service and inspection. My warning to owners of older or higher mileage vehicles: be extremely careful. Get every quote in writing, verify every charge, carefully review the Multi-Point Inspection, ask exactly what was performed, and inspect your vehicle before leaving. Quecealla failed to deliver on the price and communication she provided. The technician's inspection was acknowledged by Oscar as inaccurate. Oscar, as Service Manager, failed to provide the level of investigation and accountability I expected after being notified. And ultimately, the dealership chose not to address the additional concerns I raised beyond reimbursing the $175 oil-change charge. I came in expecting professional service and honest documentation. I left with additional concerns, additional expense, and a complete loss of confidence in this service department. read more

We spoke and they agreed to drop the bogus unauthorized inspection charge. I must say customer service was prompt and very attentive when they got involved. read more

Sport Chevrolet - Excessively high estimate - Car Dealers Near Me - Silver Spring, Maryland

From Window Shopping to Dream Driving, All in One Day! It all started as just window shopping, my wife and I were only looking to get informed about new cars, knowing how expensive they can be. But thanks to Daniel Lopez and Cameron Colbert, we went from dreaming to driving in the same day. Daniel showed incredible patience, took his time, and really listened. He didn't just hear me rambling about every thought in my head, he understood exactly what we wanted. By the end of the day, we signed off on the perfect car, at the perfect price, with the monthly payment we were aiming for. Walking into any dealership, you naturally keep your guard up, wondering what kind of runaround you might get. But these guys were the complete opposite: straightforward, transparent, and real. They even went above and beyond, taking us from the Honda dealership over to the Chevy dealership just to make sure we were truly happy with our final choice. I couldn't be happier. If you're in the market for a car, sit down with Daniel and Cameron, be honest about what you're looking for, and let them work their magic. Great crew, great environment, great cars. Highly recommend! read more

Sport Chevrolet - Car Dealers Near Me - Silver Spring, Maryland

Routine service for my Silverado, Eddie Graham was my service advisor. Very professional and easy to work with. Waiting area was nice and clean. read more

Great dealership to work with. Joshua Pesantez was very pleasant to work with as well as Eduardo Martell, the finance manager were very thorough and knowledgeable. I would use them again! read more

Perfect location for sales and service work. Let's highlight Hope , she is phenomenal all around and well versed in her craft. I purchased my EV with her November 2024. Her customer service was nothing but amazing start to finish. She will check in with her clients to ensure they are satisfied. She will jump hoops to provide excellent customer service. Hope brings easy safe conversations, knowledge , patience and ensure you walk away happy with the results. I would purchase from this location again. read more

Willy Lagos saved the day. Truck started running rough down the street from the dealership Saturday afternoon. Stopped at service just to see if they were open. Willy didn't hesitate found the problem and 2hrs later we were on the road again. I'm so thankful. Definitely will be back. read more

Sport Chevrolet - 2018 Escalade - Car Dealers Near Me - Silver Spring, Maryland

Great company, great staff, know their stuff on commercial trucks. Any issues I've had, they have fixed!

I have always bought every vehicle I've owned from Sport. Recently, I was in need of a new vehicle. When I found out Randy was no longer at Sport -- I was a tad nervous. But....... Between Hope & JR I was able to find a great vehicle that I absolutely love. They went above and beyond.. I won't be going to any other dealers. read more

I just found out I was lied to when I purchased my car, the man who helped me process my paperwork is DISHONEST. He took advantage that I was there with my then new born son, tired and hungry and during the middle of COVID! Now supposedly he no longer works there. I will update this once I figure out his name which they are refusing to provide me with. Be careful and make sure to check for experations dates before signing, especially if you pay extra for like tire replacements. I am a single mother of 4, I would have taken advanage of replacing my tires had I known the specific date but I was told 5 years. Additionally, they have a call center who calls to schedule service appointments, they send a confirmation text but fail to actually schedule the appointment on their end so you better hope they can fit you in. UPDATE from 9/5/2024: the finance rep who assisted me, in case he is still there, goes by Tom, Tommy, so I am assuming Thomas. I just found my original post and updated it. Today I am also finding out that they are also crooks. The last time my tires were rotated and touched was during my nonexistent appointment that they scheduled for me. Which I wish they would've asked, being that they placed the most worn tires in the front after I had literally paid to have them rotated elsewhere. My crank is now gone and all that I was left with is what is in the picture. Now I need to file a police report. Make sure to check your car before and after service! Chevrolet, please review your footage for the day I was there. Your guys either stole or forgot to put my crank back in my trunk! read more

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Went here my first time for service on my Tahoe. Willy was helpful and kept me updated during the process. I will definitely come back to this place. read more

I just purchased my very first car, and I couldn't have asked for a better experience thanks to Shawn Dickens at Sport Automotive! From the moment I walked in, Shawn made the entire process smooth, stress-free, and even enjoyable. He was incredibly knowledgable, patient, and took the time to walk me through every step of financing; something that was completely new to me. Shawn went above and beyond to make sure I got a deal that worked for my budget, and I never once felt pressured or overwhelmed. He was always proffessional, friendly, and genuinely seemed excited to help me get my first car. Thanks to him, I drove off the lot with confidence and a big smile. If you're looking for someone who is truly dedicated to their customers and knows their stuff, I highly recommend working with Shawn Dickens. He's awesome! read more

In an industry still filled with confusion and unscrupulous sales tactics, particularly in the Wild West of EV buying / leasing, Sport stands out for its honesty, knowledge and patience. Was attracted to the dealership by competitive Internet advertising and good word of mouth, and showed up on a Tuesday to review some Chevy Blazer EV options. Charlie took me out on a test drive, walked me through some models in the lot, and dispensed expert guidance on things like battery ranges, charging speeds, and parts compatibility which rival sales men / women have struggled to answer. Over the next few days I evaluated a few other brands and dealerships but kept coming back to Sport being the most economical and reliable model. The most common bait and switch tactic in EVs seems to be posting a special on a very specific model with no availability, then marking up a similar spec car by an insane margin. No such issues with Sport, over the course of a few follow up calls leading up to decision day Charlie was consistent and fair with both his communication and numbers. Honestly most sales people would have given up on me as not serious or worth the time after my constant stream of small questions . Finally on a Sunday after my other remaining choice committed a fairly egregious paperwork error, I came back here and closed a very fair and pleasant deal with Charlie and Clint on a Blazer EV. Happily took the more expensive of two possible models to give them some extra revenue. To top it off Charlie helped charge the car and put on my plates well after closing time. Only thing preventing the 5th star is that contract and financing paperwork could still evolve slightly given that Tesla and other next gen players are shifting heavily to online ordering . However their effort on a weekend evening stood out and I'd highly recommend!!! read more

Sport Chevrolet - Car Dealers Near Me - Silver Spring, Maryland

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Buyer Beware.... Worst Car Buying Experience Ever On Friday 9/12 I received an alert that this dealer had a 2014 Suburban for sale with very low mileage. I contacted the dealer right away and expressed my desire to own this vehicle as I've been looking for this particular year make and model with low mileage. I got a text from Eric in used car sales and followed up with a phone call. He hadn't seen this vehicle on his list yet but was kind enough to walk out and find it and sent me pictures on his cell phone, at which time I asked, do they have a number in mind for the suburban? I was then told that someone in upper management was interested in the vehicle, and he was waiting to hear if the vehicle was going to be sold retail. I called and texted twice a day to see if any decision had been made to sell of not... this went on for over a week... each time I was told each time that I was the very first to call about the vehicle and that I would have first right to refuse it, if and when it became available. On Thursday 9/12 I get a phone call from Eric the salesman's that I had been working with that the vehicle was available to purchase, and he needed a photocopy of my driver's license front and back to begin the sales process, which I sent Immediately... I called and informed him that I would be heading down to see the vehicle (1.5 Hours away) in person and leave a deposit check until they finalized the numbers so I could return with a bank certified check and pick up the vehicle tomorrow... I leave my office, get on I-95 South bound....get 20 minutes in my drive and get a phone call from Eric telling me "Not Come"!!! now mind you I have already spent a lot of time trying to finalize this deal... sitting on the side of 95 waiting to get an explanation...and he tells me to call the General Manager Kyle Bacon.... After several attempts I finally get through to him looking for so sort of explanation....I tell him my entire saga with waiting for this vehicle... telling him that I was informed that I was the first to contact the dealership, the first right of refusal, and literally on my way to close the deal on the suburban as we speak only to be told that another salesperson apparently sold the vehicle in the interim... needless to say I was quite upset about his answer after being told for a week that I had first right to refuse, which I did NOT! and was in route to purchase it. Now I had to drive another 15 miles South just to turn back around so 30 miles in total... I would Highly recommend that You Do NOT trust anything this dealership tells you over the phone or in text message as it is a total lie and a waste of your time... just to prove a point, it was originally listed one line at Edmunds, Auto-trader and the dealer's website for $28,000 dollars and when they sent me the numbers today 9/18 which I have all documented in writing the price went up to $30,849.00 This dealership and their Sales Ethics, or Lack thereof are the epitome of "Used Car Salesman" read more

I have owed a few cars but all bought from private owners, so I was kinda nervous going into a dealership and purchasing a car for the first time. I happened to be with my Mom and we stopped in at Sport just to look around, as soon as we walked through the door we were greeted by Thaiz (T). She had a giant smile on her face and immediately gave us the best customer service experience. She gave me options on differnt vehicles in my price range and answered every question I sent her way. From the test drive to the time she put my keys in my hand, T's customer service was outstanding. My mother called me and talked about her almost the whole ride home. This description of my experience does not give her justice. If your trying to purchase a vehicle GO SEE T. read more

My new little family was looking to upgrade to a larger family vehicle, we actually started at Ourisman Bowie and quickly were disappointed with their sales team. After a rude conversation with their sales manager we started to look elsewhere. We came across Sport and from the first (and only) phone call we knew we were in good hands. We handled the majority of the conversations over the phone so we wouldn't have to sit with our newborn at the dealership. After the amazing help of Abel, we found the perfect vehicle for us and for a great price. We then made our way there and Abel helped get everything started quickly so we could be done and on our way. We then moved on to Cameron in the financial department and he was another great help! Cameron was super informative! Overall Abel and Cameron showed us a totally different experience than what we received with Ourisman Bowie and we are super grateful! Thanks Abel & Cameron! read more

Just had an oil change everything was fine. Went well took care of my 2019 Corvette. Car was taken care of in a timely manner. Appreciate the help. read more

Raul was very helpful! 5 Stars!! Grounds and building were clean. Convenient location. read more

We went to a few different Chevy dealers when we were looking to lease an Equinox EV. Once we walked in to Sport Chevrolet and salesperson Hope started to help us, it was an easy decision. She made the process so easy and enjoyable! Recently we took our Equinox in for routine service and Hope was working in the service dept. Once again, she made the process so smooth and easy. We will definitely be sticking with Sport Chevrolet for our future purchases! read more

Jesse did an outstanding job servicing my vehicle. I appreciate the attention to detail by Jesse and the mechanic. I highly recommend Jesse as a service advisor at Sport Chevrolet. Thanks Jesse. read more

Sport Chevrolet in Silver Spring is excellent. The service department is outstanding, and Willy Van-Der Lagos is very trustworthy and helpful. We highly recommend Sport Chevrolet and their service department. read more

I worked with Shawn Dickens and he couldn't have been kinder. He made the buying process easy and took care of everything. Raul in financing also processed everything efficiently and fast. I would highly recommend Sport Chevrolet. read more

The experience with Sport Chevrolet was amazing. Speedy, professional, and courteous. Joshua the salesman was responsive, professional, and prepared for my arrival. Awesome experience. read more

Hands down, one of the best car-buying experiences I've ever had! Jairo "J.R." Ramirez at Sport Chevrolet in Silver Springs, MD went above and beyond to make sure everything was perfect. He's professional, knowledgeable, and genuinely cares about his customers. The whole process was fast, smooth, and completely hassle-free. I highly recommend Jairo to anyone looking for a trustworthy and helpful salesperson. I'll definitely be coming back to him for my next vehicle! read more

In 2021 I bought a Silverado 2500hd from sport to replace a prior truck. The salesman was straight forward, I felt honest without trying to sell me useless stuff and worked to come up with a deal fair for both of us. In the interim I had purchased two non GM cars and was lied to, pushed for very expensive useless add on parts or services and went away with a very sour taste in my mouth. Circumstances became I wanted to downsize from the above Silverado as I no longer needed that capability and I went back to Sport Chevrolet to look at a Colorado. I was not sorry. My salesman and then sales manager worked hard with me and I felt the latter really went above and beyond to try to get me a better number. Super happy with the entire process so would heartily recommend. read more

Maintenance I didn't know maintenance took 4 hours. I had a scheduled service at 8am and arrived a couple minutes before 8 but still waited till 12 to get my vehicle back. I received no updates as it was being serviced, my dad had to call for them to say the vehicle is ready. I walk outside and see the vehicle in the lot and I ask is it ready to go and the guy says we are waiting for the paper work. The paper work was at the desk of the guy I asked . read more

We recently purchased a new Chevy Equinox EV from Sport Chevrolet, and it was an excellent experience. Sport was actually the fifth dealership we visited, since most others didn't have the trim we wanted without unnecessary add-on packages. Two dealerships closer to our home also fell short on customer service, so we drove to Silver Spring in search of better options. We found both the right car and great service at Sport. Esmeralda was outstanding throughout the process, working with my husband the day before. The next evening, Essie, Gus, and the team even stayed past closing to help us complete the purchase before the tax credit expired. Truly above and beyond! I would recommend Sport in a heartbeat, and the next time we are looking to purchase a car, we're going back to Sport! read more

The Salesman (tall man with long dreads hair). was so unprofessional, a lair that said on thing then denied saying after been confronted and disgusting. Went to another Chevrolet in Glen Burnie the same day and received top notch service. Sports Chevrolet needs to retrain staff on customer service. read more

Upon entering you're greeted and everything. They have the AC on so ventilation was good. The overall place seemed clean and there was sanitizer available. This location however is ripping off consumers by charging a "Market Adjustment". Not only that but after trying to explain simple economics to the sales guy I was dealing with. About how they're taking ADVANTAGE of a pandemic during a time of crisis in the U.S.A, The sales guy actually smiled and seemed VERY PROUD of his actions. The employees are NOWHERE near professional since they lack class in how they treat their customers. When talking numbers with the sales guy. He kept saying very loud and rudely " I'm not gonna go back and forth with you " like he had no class whatsoever. Which means if you're coming here to negotiate. You're TRULY wasting your time and they will begin to treat you like garbage. I have never seen sales people act like this nor is it professional. After reviewing the paperwork. This dealership to avoid detection puts their Market Adjustment inside the price of the car so you can't pursue it down the road easily once you find out you're the victim of fraud by the dealership. Not only that but on all the cars. You HAVE to buy their security package which is wheel locks at more then 5x the price and a security sticker at almost $500 With all the crime going on these days. A 2in sticker saying "Theft Deterrent" is going to deter a thief these days. ROFL. So you're FORCED to buy the security package as well as paying the market adjustment as well as paying a "processing fee" too. The dealership tries to circumvent the law since in Maryland. Doc fees are capped by law at 500. Used to be 300. At this dealership they call it a processing fee to get around the law. VERY SHADY. They also don't advertise these fees in their FINAL PRICE as the picture will show. Clearly trying to mislead consumers. At this point after being treated like garbage for a couple of minutes. Because of trying to negotiate and ask what the scam fees were for. The new car manager comes over and says how's my employee treating you and begins to laugh. At this point I stood up and said have a good day. I've never in my life seen a dealership treat their customers as this dealership does. They also are very proud to be ripping off consumers during a pandemic despite according to public records receiving millions of taxpayer dollars in forgiveness money to help consumers. They're ripping off consumers here. Truly amazing.... The noise level was normal for a car dealership except for the sales guy I was dealing with who kept raising his voice like a fool. Since I was the only one in the dealership that day. Can't really comment on the general crowd. Also after reading some other reviews. If this location is ripping people off on new car sales their service department is most likely shady too since while at the dealership. I seen a few people walk out of service into the parking lot mad and drive off fast. After seeing all this. I have decided to personally contact & order OIG to investigate this dealership. They're RIPPING OFF consumers on a MASSIVE LEVEL here and are actually laughing about their actions. Overall. NEVER AGAIN. I don't think I'll EVER buy a Chevy if this is the level of sales & service you get when spending thousands these days. read more

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They had my Silverado for 15 days for a warranty repair. Through Sport I rented a vehicle from Hertz. The total for the rental was $644.92, however, when the reimbursement check from Sport came in the mail for my rental it was for only $460.00. That leaves me $184.92 short. I'm paying $610.00 a month for a brand new pickup and on top of that I'm having to cover an additional $184.92 in rental car charges. Thats messed up. GM said they cover up to $50.00 a day in rental charges, thats $750.00 for a 15 day rental. That certainly means I should be covered for the full $644.92 instead of having to pay $184.92 in addition to my monthly car payment. read more

I don't have much to add to those reviewers who have pointed out the market adjustment nonsense, notwithstanding GM warning dealers against it. When I first visited this dealership they were much more straight up (or so they seemed). I even had a good experience with Jim, one of their sales managers (who is actually on the Cadillac side). But then the market adjustments started to show up on their prices and that was that. I understand that a lot of dealers are playing this market adjustment game so I don't want to single out Sports Chevrolet as if they're the only ones doing it. But as consumers, we won't stop getting ripped off until we stop rewarding dealerships for playing those games. read more

I struggle to write this review because this dealership is owned and operated by a great guy. He truly cares about every single customer and will reach out to you if there is an issue. So for this review I'm just going to explain my experience today. I had an appointment at 9 for a transmission flush and oil change. I was on time and at 12:00 I found out that the work would cost twice as much, which wasn't in my budget. So I wanted to leave only to find out it would be another hour before my vehicle would be ready. No respect for my time and when I expressed my frustration I was told "look we are busy today". Sorry this was the last straw for me. read more

I had a great experience when I purchased my SUV and highly recommend this dealership. JR was extremely helpful.

I have been a loyal Sport Chevrolet customer (vehicle purchases and services) for well over a decade. Gone are the perks and care once provided by Sport for being a loyal customer. In addition to repeatedly raising service prices, they now as a month ago charge a 3% for using a credit card. This extra charge is not clearly stated in any written estimate. For a huge company they can and should absorb these and write off these as business costs. Due to a recent unrelated settlement, the rates went down last spring to an average of 1.70% - 2.05% (source : https://merchantcostconsulting.com/lower-credit-card-processing-fees/average-credit-card-merchant-fees/ ) Additionally, most if not all the charges from vehicle service are big ticket charges that actually lowers the processing fee (see the above link). Nobody pays cash for the average cost of getting repairs done or maintenance. This change comes off as corporate greed. If a business has a problem with credit card fees, they should take it up with the credit card companies not the customer. I'm taking my business elsewhere. Sport is no longer customer focused. read more

Purchased a full size SUV from Sport Chevrolet in 2022. I went back to the dealership about a month ago to upgrade into a new vehicle. Salesman was reluctant to show any vehicle or put together a proposal for trade and new vehicle because he assumed the price would be too high. He then suggested we part ways so I left the dealership. Later that evening a Kyle the sales manager contacted me to find out if he could help out. I told him I wanted to trade in my car for a new vehicle and to then give me a proposal. He then told me he was too busy to do that task. He eventually gave me a price the next day on a vehicle I had to locate on their website. Price was high, presumably MSRP with little discount, low value on trade, and dealer add ons. He then offered to find pre owned vehicles. Bottom line up front is that the sales team here should prioritize repeat customers. That is not the case at Sport. I purchased a new vehicle the same week from a competitor. Update: Gibbs the owner responded and was very contrite. I am sure he will work with his sales team to improve their sales process moving forward. read more

Highly recommend Sport Chevrolet. JR was great to deal with and has followed up several times since buying our vehicle. He was also willing to stay late to accommodate us since we were coming from out of state. Would definitely buy from Sport Chevrolet again. read more

Do not use this business if you need your car repaired in a timely manner. Every time I drop my car off I have had to be aggressive just to even get any information. They will forget all about you. They also do not return calls. I have been waiting over a month for a return call. The owner reached out to me and he is going to follow-up on the status of my vehicle. I really appreciate the communication. read more

I had a wonderful experience at Sport Chevrolet. I met Eldon Charles, Bruce Athey, and Esmeralda. Bruce was my salesman. He was very patient and friendly. His wing man Eldon was quite interactive and accommodating. Essie, got my paperwork and tags ready so quickly and efficiently. I came with my own financing. I was comfortable with the price, so there was no need to negotiate. Sports also gives you 2 courtesy oil changes with your car purchase. And a host of other dealer services. My purchase was the smoothest I have ever had purchasing a car. Thank you so much Bruce and Sport Chevy! read more

Got a flat tire on my Blazer fixed here. Good service! Their waiting area is roomy, and I was able to remotely work while I waited for my car. I was also able to sell one of our cars here for a surprisingly great price! read more