It really depends on who you get. The senior most person was absolutely rude and made me feel like…read moreasking them to schedule some work on my truck was an inconvenience to him personally. Went back another day. Spoke to somebody else they did the work and it was excellent.

After pricing out a hitch plus installation from the dealer and U-Haul, I decided to give Truck'n…read moreAmerica in Laurel, Maryland a try. I went in and spoke to a very knowledgeable and friendly fellow who didn't try to sell me the most expensive thing. He assessed my needs and told me the difference between the products that would work for my vehicle. I scheduled an appointment and went in a few days later to get the hitch installed. They did a fantastic job! Not as cheap as U-Haul but a lot cheaper than the dealer. I would definitely do business with them again.

More retail than most stores. Friendly and helpful. Plus they are attached to the mail Waterhouse,…read moreso most things are only a short wait away. Way better than the main Street location.

This is a horrible location, they have very bad customer service, the people working at the…read morelocation do not know what they are doing. i got a battery at the location and i went back because their was an issues with the battery and i was told they where not meant to put the battery in my car in the first place. I went back a couple of days later to get an equipment and i asked if i can return the equipment if it does not work and i was told yes. when i took the equipment back since it did not work i was told i could not return it. Tasha D, the manger was very rude and not helpful at all. i will not be going to this location again, I was disappointed.

Horrible communication. Walked in dude workin the desk looked right past me didnt even speak. A…read morecustomer walked in 2 minutes after me. He greeted him with joy. Go somewhere else.

Great improvement in customer service/greeting. Jonathan was very responsive and knowledgeable.read more

Purchased a battery on Easter Sunday and I'm here to return the old one for my $22 credit. I'm also…read moretired of driving it around in the back trunk. I didn't know how I was going to get that battery inside. It didn't have a handle but luckily a customer leaving me helped and brought it in. Got inside and realized they didn't charge me the $22 fee after all, he said the gentleman who sold me the battery, gave me a break. So all is well and the battery is going to battery heaven

Amazing , the manager Chynna helped me and she was very helpful. She even recommended me to her…read morepersonal mechanic to get work done. Ask for chynna everytime !

My husband needed a light bulb for our headlights. He walked in 2 minutes before the store was…read moresupposed to close (because of delays) and they basically shut the door in his face. He knew exactly what he wanted to buy and they wouldn't help him.

Great customer services! The owner Gloria is very knowledgeable and experienced. If Parts aren't…read moreavailable she finds away to Get the parts and makes it available. They make deliveries to your home which is super helpful since I'm a single mom in VA. Definitely recommend this place!

They always have 6 people working and only 1 to 2 checkouts open. These guys hate working the…read moreregister or something. They rather take phone calls and answer questions rather than check out people with products ready to pay. Today, say 3 people in front of me leave. Left their products in the isle. Probably about $200 worth of stuff. I m here bc I need a something now. But it's usually amazon for me

Professional and friendly employees. They helped me with my request. What else do you want?read more

This place is awesome! Always my go to for service and repairs. Excellent service and best prices.read more

We asked them to road test our BMW X5, because it was driving a little funny. They found the…read moreproblem quickly (front sway link bars) and fixed it. They also replaced our rear brake pads and changed the oil and reset the corresponding service reminders. All service was completed in less than a day. The car drives much better (and safer!) now. We will 100% come back here for future service.

We had a hitch installed on our 2018 Kia Sorento about five or six years ago, and it has been…read moreawesome for letting us take our family bikes on trips ever since. Alas last spring we got into a fender bender and the bike rack got jammed in the hitch, making it all unusable. Fortunately, the friendly folks at Cap World were able to remove it in about 5 minutes and we're back in business. Thank you!!!

Recently purchased a new truck and needed a nice tonneau cover. Called these folks on a Thursday…read more Picked truck up on a Saturday. They installed in about 30 minutes on a Monday. Very thankful they support the military and they did fantastic work on the install and getting me set up with a nice cover. Bonus that they doubled the warranty of the cover since they installed it.