Hands down the best BMW shop in Gaithersburg. Eugene resolved 2 major issues for my BMW, like a champion.
First that my vehicles engine mount was broken, I had the vehicle inspected, and serviced multiple times and no one else noticed this issue. After replacing he showed me the torn piece. He probably either saved my life or saved my vehicle from being disabled, as the broken engine mount could have caused a disaster.
Also I needed to order a second key FOB, 2 BMW dealerships refused to place the order for me, each brought up a different excuse (part on back order, etc). The dealership recommended that I order the FOB through a Canadian Dealership, as my vehicle was manufactured for Canada. Which meant I had to physically go to Canada to either place the order or pick up the FOB. But as soon as I discussed this with Eugene, he was aware of the process, and took care of it through his resources and within a few weeks I was able to pick up my FOB that came directly from BMW in Germany! I can not recommend BMV service enough, one of the best car shop experiences I've had. Highly recommend to any BMW owner! read more