Horrible horrible receptionist. Psycho, drove all the way there, (1 hr) waited another hour for my…read moreparts, then when he called me was extremely condescending and rude, called me a nigger bitch and yelled fuck you before hanging up on me! Nope! Naw let me take my hard earned money somewhere else! Jeez!!!!! If I could would give -5 stars!!!!

UNPROFESSIONAL NIGHTMARE I spoke to Christina and ordered…read morean engine for a customer on a Thursday. I explained that it was imperative the engine be delivered the next day. They assured me it would be delivered Friday. They would not allow me to pay with my credit card and was instructed to wire the money. I said "Fine." I had to leave my office and go to the bank, pay an additional wire fee and sent the money immediately. My customer called me furious the following Tuesday asking me where the engine was! When I called Beltsville, they were very nonchalant and totally unapologetic. The engine was finally delivered the following Wednesday. Beltsville Auto Recyclers is the worst yard I have ever dealt with. Unbelievably Bad!

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

Had an appt here at 6a for DOT inspection back in January 2026, they got me right in about 10 mins…read moreafter 6, inspected my truck and trailer and was done before 9a, very happy Fast forward to June 2026, had a 6am appt for DOT inspection on a new trailer, they had me sit there until 8am waiting after I asked them several times if I was going to be helped soon. Finally decided to leave at 8a after they wasted 2 hrs of my day. The worst part is no one gave a care.

Columbia Fleet Service came through like a dream for us since we had an accident involving our…read moretruck.It was fast to tow us away, and the mechanics were superb at handling the trailer repair. Professional, reliable, and very efficient. Highly recommended for any kind of commercial fleet requirement.

Very pleased with the services of Chris who installed a dual dash cam system in my vehicle, as well…read moreas Chris who spent time familiarizing me with the associated app. I definitely recommend their services.

Truly is the best customer service I have ever experienced. They were very knowledgeable, helpful…read moreand helped to guide us through a difficult third party item! Helped to make this experience hassle free. Could not recommend this place enough!!

Long wait times, bad customer service, cheap aftermarket parts. My ignition broke and I called…read moreahead to see if they could fix it, they said yes, this was the beginning of my nightmare. It took 6 days and I had to call everyday to get any sort of updates, they rebroke the piece they fixed making it take even longer. They then gave me a crappy key that doesn't fit my doors, or key fob and now my key fob won't work so I'm locked out. They suggested I watch a YouTube video to fix it, if I could give 0 stars I would. Do not recommend!

Very special thanks to Zach. Exceptional service, thanks again for helping so very quickly.read more

Took my Lexus in to get serviced. They did a great job and didn't up charge me. A little slow, but…read morethey were busy that day. Ethan was awesome and very helpful.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Great experience! I…read morearrived there for a vehicle inspection. The employees were kind. One of them offered me something to drink. Another one showed support about my driving skills. (I had to reverse into a garage, and she gave me a "thumbs up".) A third employee performed the inspection. He was efficient. Despite failing three parts of the inspection, the members of this location were helpful. A fourth member attempted to fix a failed part of my vehicle. This team's overwhelming help led me to give them a perfect score. I would recommend this store because of its outstanding behavior and professionalism.

Horrribleeee horribleee customer service, the only time i found out information about my truck is…read morewhen I called. What was supposed to be an 8 hour job turned into my truck being in there for a month. I hate giving bad reviews because i want to support small businesses but please for the love of god find anywhere else to work on your vehicle. There are so many shops in the Glen Burnie / Pasadena area. Throw a dart at a board and they'll all be better than this one.

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell