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    Herson's Kia

    3.5 (117 reviews)
    Open 9:30 am - 8:30 pm

    Services - Herson's Kia

    Auto maintenance

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    Routine automotive maintenance

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    Coffee while you wait!
    Zoya F.

    Herson's Kia exceeded my expectations--again! I came in for service today and heard about a recall for fluids in my EV. Suzie and the service department got me scheduled for a same-day appointment for the recall and even gave my EV a free car wash. Stopping by the showroom, I chatted with Jazz about the features on newer Kia EVs. I'm super happy with the vehicle I'm in. It's safe, quiet, and cheap to charge. And it's fun to drive. I can't imagine going back to driving a gasoline-powered car, and I recommend EVs and Herson's to all my friends.

    The manager did not respond my email. They tried to scam me again and again. They ran my credit point many time .

    K4

    I was able to trade in old car for the k4 thanks to Ernesto Caraballo and manager George Cuevas, they made the process smooth and worked around my budget. Excellent costumer service!

    Bryan D.

    In a world where good customer service is hard to find, I found perfect customer service at Herson's Kia. I live 700 miles away, but I was on the search for a very specific Kia Carnival at MSRP. Most dealers are charging thousands over, but Herson's had one in stock. I called on Monday and had a very nice conversation with Alison Ramirez (business development consultant). She immediately put me in touch with Jazz Delos Santos (manager) , who promised he would hold the vehicle for me until I could fly up on Friday. Throughout the week, Alison and Jazz touched base, answered all of my questions, and continued to promise the van would not be sold. I landed Friday morning and taxied to the dealership. Upon arrival, the van was sitting out front, clean, ready to test drive. Jazz welcomed me into the dealership, introduced me to his colleague Jonathan Valencia (sales consultant) who would handle the sale. Throughout the process, they were knowledgeable, professional, friendly, and made the experience a pleasure. I actually had fun. After the drive, I was introduced to Jonathan Delacruz-Garcia, who would handle the finance aspect. We walked into his office, with paperwork ready, pen on top, and chair pulled. He told me they had all been advised I was flying in early, had a long drive ahead and wanted to be ready for me to sign and leave. He also told me how much the owner of the dealership values employees and how well they are treated, which explains the unparalleled amount of enthusiasm and professionalism that I encountered. In the middle of signing paperwork, I asked if they were going to put a front license plate on, since I didn't want holes unnecessarily drilled as it's not required where I live. Jonathan G called Jonathan Valencia, who then literally ran out the door and over to the van to stop the drilling process. I've never seen someone run at work before...Amazing. After we wrapped up, they topped the gas tank off and I was on my way. The experience was so pleasant that when I buy my next Kia, I will fly to DC, take a taxi to Herson's, and do this all over again. The 12 hour drive home was worth it just to experience what customer service should be like. Words can't describe it, you have to go experience it for yourself. In a world where good customer service is hard to find, I found perfect customer service at Herson's Kia. I live 700 miles away, but I was on the search for a very specific Kia Carnival at MSRP. Most dealers are charging thousands over, but Herson's had one in stock. I called on Monday and had a very nice conversation with Alison Ramirez (business development consultant). She immediately put me in touch with Jazz Delos Santos (manager) , who promised he would hold the vehicle for me until I could fly up on Friday. Throughout the week, Alison and Jazz touched base, answered all of my questions, and continued to promise the van would not be sold. I landed Friday morning and taxied to the dealership. Upon arrival, the van was sitting out front, clean, ready to test drive. Jazz welcomed me into the dealership, introduced me to his colleague Jonathan Valencia (sales consultant) who would handle the sale. Throughout the process, they were knowledgeable, professional, friendly, and made the experience a pleasure. I actually had fun. After the drive, I was introduced to Jonathan Delacruz-Garcia, who would handle the finance aspect. We walked into his office, with paperwork ready, pen on top, and chair pulled. He told me they had all been advised I was flying in early, had a long drive ahead and wanted to be ready for me to sign and leave. He also told me how much the owner of the dealership values employees and how well they are treated, which explains the unparalleled amount of enthusiasm and professionalism that I encountered. In the middle of signing paperwork, I asked if they were going to put a front license plate on, since I didn't want holes unnecessarily drilled as it's not required where I live. Jonathan G called Jonathan Valencia, who then literally ran out the door and over to the van to stop the drilling process. I've never seen someone run at work before...Amazing. After we wrapped up, they topped the gas tank off and I was on my way. The experience was so pleasant that when I buy my next Kia, I will fly to DC, take a taxi to Herson's, and do this all over again. The 12 hour drive home was worth it just to experience what customer service should be like. Words can't describe it, you have to go experience it for yourself.

    Ahmad A.

    I bought another car from Hersons Kia! This time I bought a Sx telluride! Diego Del Aguila did a great job once again! I can't be happier. I highly recommend him and the entire stuff. Kevin, jazz and Josue were very nice and professional as well.

    One of 2 family bathroom #hersonskia @yelpdc  #oilchange #servicedepartment

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    Thank you for choosing us and for the great review—we appreciate you!

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    Mat is an amazing sales consultant. Kind, thorough, and funny. He came in on his day off just to answer additional questions.

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    Page 1 of 3

    Ask the Community - Herson's Kia

    Review Highlights - Herson's Kia

    Kevin, the sales manager, was helpful and provided background information regarding the new model,Telluride.

    Mentioned in 10 reviews

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    This belated review is made with gratitude to the excellent salesmen of Ourisman Mazda of…read moreRockville--the canny and persistent Andre and the pragmatic and prescient Aaron, Mazda manager, who sold us exactly the right car to us at the right time, between hail and snow and all manner of family emergency. Buying a new car is a painful experience for some, especially those prone to indecision and strained by budget. My sister and I fall in this category, making us challenging (though sincere) customers who roll around to buying a vehicle only once in a blue moon (and out of dire necessity!). We embarked on a search for a certified used car, initially, last summer and scoured the DMV for a hybrid SUV in our price range, visiting nearly every Toyota, Subaru, Honda, and Acura dealership, which put us on everyone's list for a flood of postings and updates that we received by text and email nearly every day, for months on end. Koons Mazda in Silver Spring was the outlier; we test drove one CX50 2025 hybrid in signature 'Soul Red Crystal'--the first of its kind, as the hybrid was only just introduced in 2025, with a Toyota engine. We appreciated the comfort of the drive, and the style and design of the car, but the price struck us as high for the size of the SUV, which is smaller than any other in its class. We also questioned whether our giant rough collie would fit in the cargo space. Whipping out our trusty tape measure and finding the width of the back to be shorter than our collie's full length (with fluffy tail) and height (with pointed Shepherd's ears), we passed it by, and pursued one certified RAV 4 hybrid after another and Honda HRV Hybrid across state lines, going on excursions of hours at a time only to turn up empty-handed and disappointed, with discounts elusive and the actual driving experience leaving something to be desired (i.e. RAV4- backache-inducing! Honda CRV-unwieldy, a true tank). Reading about December sales we held a family powwow when it came into our ken that Mazda hybrids had fallen into our price range. We could not face the circus at Cherry Hill again, so ventured to gentler North Bethesda in the outer reaches of an area we have long known for superior pizza and the ethnic grocers of Rockville Pike. On our first stepping into the dealership, we were greeted enthusiastically by Andre, who took us under wing to show us the best SUV hybrids he had on the lot, including the handsome higher trim levels. The test drives reminded us why we liked the Mazda SUV so much in the first place--it fit us like a glove. Andre picked up on the prospect of a match, and encouraged our return--and when those cars we had first checked out were already sold, he furnished another, and then another, narrowing down the color and finding models with the features most important to us. When landed on the fence at the start of the new year, leaning heavily towards Mazda but losing the end of year sale to yet another family emergency, Aaron worked on pricing of the new 2026s that had arrived on the lot until with manufacturer perks, we had a deal we could manage. The stroke of genius turned out to be a test drive with a CX50 hybrid in Ingot-blue, all the way home where we fit our collie in the cargo space and our mother in the middle row, and drove around the neighborhood. Aaron facilitated this experiment, and it made all the difference that he went the extra mile. When we returned breathlessly declaring a tight fit, Andre leveled with us--"How often will you need to fit every member of the family, including the dog, in the car over 365 days of the year? Maybe 5, 10 at most? If you have a car which works for you 360 days a year, and you are happy with it during that time, isn't that sufficient?" Artful persuasion. And (after a little more haggling), the car was SOLD! There has been no looking back since our purchase at the end of January. The starry night vehicle has served us through the roughest weather, and in the greatest rush, and has been steady and speedy, handling both local road and highway with finesse. As Andre affirmed, our lives have been made easier by a car that suits our requirements without needing constant servicing. The updates in line with the current year have ensured a better experience overall--less hassle, less headache, less worry, better navigation, greater safety. As promised. Thank you Andrew and Aaron for helping to match us to our car-- we are very appreciative of your efforts and patience, your customer service, your kindness, and your compassion places you and your dealership a cut above all the rest.

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    BMW of Rockville - A beautiful car in the showroom.

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    Outstanding experience at BMW of Rockville, thanks especially to Alwyn, my Sales Manager. I…read morecontacted several dealerships while searching for my BMW X7, and many failed to follow up--especially during the holiday season. Alwyn consistently did, and that made all the difference. He worked diligently to get me the exact X7 I wanted, with every feature I wouldn't compromise on. His professionalism and follow-through are the reasons I chose BMW of Rockville. They are fortunate to have him, and I highly recommend anyone looking to purchase a BMW make an appointment to work with Alwyn. Also, thank you to Javar-the Porter for being friendly, Hwevin for a smooth financing experience, Stephen the BMW Genius for patiently walking my wife and me through all the features, and Marisol for her warm welcome. If you're looking for a BMW dealership that values responsiveness, professionalism, and customer satisfaction, BMW of Rockville is the place to go.

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    Audi Rockville - There is every imaginable Audi merchandise for brand supporters.

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    Ourisman Volkswagen Of Rockville - Another model in grey.

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    (150 reviews)

    Excellent communication upon arrival, throughout care and feedback on service needed. The car was…read morefixed and two weeks out running great.

    I brought my car to OV in January, just before the ice storm, b/c one tire kept losing air. During…read morethat initial visit I was told the tire could not be repaired and needed to be replaced. They didn't have the tire in stock, so I drove back to D.C. and waited weeks while repeatedly calling and texting the service department for updates. No one responded. It wasn't until I texted them saying I would write a negative review that they finally replied. During the snow/ice storm I had to stop every couple of days, in freezing temperatures, to put air in the tire, either risking my health standing outside freezing or risking my safety driving the like that for weeks. When I finally went back yesterday to have the tire replaced, I was suddenly told the tire could have been repaired the entire time and never needed replacement. In the end, they didn't replace the tire at all. They simply repaired it, even though I had originally been told the tire could not be fixed. This isn't the first issue I've had here either. Jose in the service dept once quoted me $7500 for a repair. When he realized I was going to not move forward and go somewhere else, he suddenly started dropping the price by over $1,500. I went elsewhere and had the same work done for $2,800. It feels like these workers get commission or bonuses for each repair. You can defintely negotiate prices for repairs and sales. While waiting yesterday, I walked over to the sales floor to look at inventory since my lease will be up soon. Their selection sucked. A manager came over asking whether I would make a decision that same day if he spent time trying to locate a car from another dealership. It felt like he wasn't motivated to look unless he already knew it would be worth his time. Between being brushed off for weeks, inconsistent diagnoses, and the pressure tactics on the sales floor, OVOR does not inspire trust.

    Herson's Kia - car_dealers - Updated May 2026

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