Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him again.

I purchased a car from Fitz, and I really wish I could say I had a great experience buying my dream car. Unfortunately, that wasn't the case. A couple of weeks before purchasing my car, I stopped by the dealership to get a trade-in quote for my previous vehicle and was offered $15,000. I returned a week later, worked with a different salesman, and was quoted $16,000. I decided to explore other dealerships to compare offers and eventually found one willing to give me $17,000. When I returned to Fitz to look at their inventory, I didn't mention that they had previously quoted me two different amounts. Instead, I showed them the $17,000 offer from another dealership, which they agreed to match without hesitation. Fast forward to the day my new car arrived. Earlier that morning, I had taken my trade-in to one last dealership for an appraisal, and they offered me $20,000! When I arrived at Fitz, I test-drove my new car, and everything seemed just about perfect, except for a buzzing noise I wasn't familiar with. Since this was my first hybrid, I asked the salesman about it, and he assured me it was normal. **Spoiler alert: IT WASN'T.** I proceeded with the purchase, but throughout the process, the managers repeatedly asked whether I would be trading in my previous vehicle. I explained several times that I hadn't made a decision. They were extremely pushy, which I understand is somewhat expected at a dealership, but it became frustrating. They clearly knew they could make a decent profit from my trade-in and continued offering different incentives to convince me. After what felt like the billionth time being asked, I finally told them their offer was too low. I made it clear that I wanted $20,000 or nothing. They seemed to think I was bluffing, but I absolutely wasn't. Eventually, they offered me $100 more than the other dealership's $20,000 quote. I still declined, lol. Moving on to the actual vehicle... Not even two days after purchasing my car, the buzzing noise continued, so I brought it in to be inspected. As it turns out, there was an issue that required a replacement part. The service center had to order it, which meant waiting another week for the repair. So much for that noise being "normal." THEN, I discovered another issue involving a protection package I had purchased for my vehicle. What I thought I was paying for wasn't exactly what I was receiving. After speaking with an employee at the service center, I learned that some of the information provided to me by the dealership during the purchase was incorrect. The package was intended to protect my vehicle's paint and interior. However, it was evident that the exterior product had not been applied properly. I requested that they redo the application thoroughly, and wouldn't you know it? Like magic, it actually worked the second time! Unfortunately, the interior protection product left noticeable spots all over my rear seats, creating yet another issue I had to deal with. As you can probably tell, this was far from the experience I expected when purchasing my dream car. And believe me, I could go on. I do want to acknowledge that there was one employee at the dealership who genuinely made an effort to help. This individual apologized on behalf of others, listened to my concerns, and did their best to resolve the issues and retain me as a customer. I truly appreciated their professionalism and willingness to help. Ultimately, my biggest disappointment wasn't just the issues themselves, but the overall lack of attention to detail, inconsistent information, and what felt like rushed service throughout the process. When someone is making such a significant purchase, especially one they've been looking forward to, they should be able to trust that the information they're receiving is accurate and that the services they're paying for are being performed properly. **Salespeople shouldn't feel obligated to provide answers to questions outside their area of expertise.** A simple, "I don't have the answer to that right now, but let me find someone who does," goes a long way. I really wanted to walk away from this experience feeling excited about my new car. Instead, I found myself dealing with unnecessary frustration, multiple service visits, and issues that could have been avoided with better communication and quality control. It's unfortunate because buying a dream car should be a memorable experience for all the right reasons, not the wrong ones. read more

Iris Rodriguez of Fitz Buys Cars asked if my recently deceased mother would be present to sign the title over to them. Would not recommend these insensitive people. read more

Review of Fitzgerald Toyota Gaithersburg - Selling My Vehicle My experience selling a truck to this dealership was extremely frustrating and I would caution anyone considering doing the same. They require sellers to deliver the vehicle to the dealership, stating they will reimburse the cost of a rental car for the trip home since they do not pick vehicles up. I followed their process exactly and rented a car for the return trip. Despite multiple attempts to contact them afterward, I was never reimbursed for the rental they recommended. . Payment was also delayed. They received the title on February 5th but did not issue payment until February 13th, and that only occurred after I reached out twice asking for an update. Another concerning point: the truck was listed for sale on their website before they had paid me or even received the title. To make matters worse, my license plates were never returned. I have documentation of the agreements, the premature listing, timeline of title delivery and payment, and my attempts to follow up about the rental reimbursement. Overall this process felt disorganized, poorly communicated, and far more difficult than it should have been. If you plan to sell a vehicle here, I strongly recommend getting everything in writing and being prepared for delays, last-minute price changes, and follow-up issues. read more

Just changed oil in this store. It's horrible experience. With a valid coupon, I should pay about $5 add tax. But they finally charged me $35. The coupon is very clear " regular oil change with coupon now is $4.95". But from the front desk lady to the manager, they excused it' s just an example not the final price. No one showed any respect to the customer. All of them just cheated you, and squashed your money. Never want to see these ugly faces again read more

I have always had this dealer as my favorite but I will not fall again they are scammers offering and adding things to purchases to favor third parties they are scoundrel thieves read more

God bless Chris Ogene at Fitzgerald Toyota in Gaithersburg Maryland! I am sorry it took me so long to write this review, but it needed to be written. We think that the people should be able to buy the car they want without all the song/dance and lies that is the stock and trade of most car dealers we have met/interacted with over the years. Chris is the exception to whatever you think a car dealer is-- he is forthright, honest and crystal clear. He does what he says he will do, plain and simple. Here is our story: It all started when my valiant (but aging) 2006 Prius was sideswiped and squashed on Christmas Eve in 2024, while parked next to my house on a residential street. It was deemed a total loss. So we went on "Prius quest" for a new car in the greater northwestern Virginia area. We contacted lots of dealers-- and many more contacted me with promises of cars that either never existed, or that were miraculously "sold" when we came to look. Every dealer has an alternate car that was "just as good or better"than what we wanted-- they said. "Priuses are hard to come by" said others. Every dealer put me on speed dial/email streaming to tell me about a car that we did not want, or promising a Prius that is "just coming in." Lies-- all lies. Then we found Chris Ogene at Fitzgerald Motors. He not only had a 2024 Prius, but it was also the color we preferred-- wind chill pearl white. We were skeptical-- having been bait and switched to death at this point--but he set us up the following day to do a test drive on this 2024 white Prius. We went to Gaithersburg, MD-- which is a haul from the upper Shenandoah Valley area of Virginia where we live-- around 1 and 1/2 hours-- not counting traffic delays. We took that leap of faith-- and when we got there (2 hours later), Chris was on top of everything. He had the car we liked. He arranged a test drive and answered all our questions-- including questions that owe had not even thought of to ask. He was the most straight forward car salesman we have ever dealt with. He let the car sell itself. We expressed concern about cost of repairs on all the new computer assisted features-- a valid concern since there was talk of tariffs and surcharges on parts from other countries. He sent us to discuss warranty and protection options with the specialist at Fitzgerald Motors. This man simply set out the various costs -- BEFORE Tariffs or surcharges might kick in---- for various "worst case scenarios." (My husband is a "what if/worse case scenario" kind of guy). The likelihood of these items/features failing was extremely low; the cost to repair or replace various items (particularly the computerized warning features that drew us in to the Prius in the first place) was much higher than I had expected. WE opted for the best coverage available to us, not because anyone pushed us to do it, but because they laid out the options so straight forwardly, we were able to make an informed choice. Our last Prius lasted from 2006- 2024-- 18 years and nearly 300,000 miles. The biggest problem we had with it was people cutting out and stealing the catalytic converter, which apparently has some significant value. We bought the new Prius from Chris and his people, and we could NOT be HAPPIER. Shortly after we bought our new Prius, tariffs were announced-- making us all the more grateful that we found a man to sell us a car without pressure or false promises. Chris had what he said he did, and we were able to drive away with our car the same day. The bottom line is this: If you want false promises and bait and switch, do not go to Chris Ogene at Fitzgerald Motors. If you know what you want, or can at least have a clear idea of the features and options you require, just ask Chris. He can make it happen for you. Thanks Chris... Dealing with you and the folks at Fitzgerald Auto was a breath of fresh air! K. Griffin read more

Very frustrated. I took the car in due to a broken part on the rear view mirror casing. This was on the bottom of the assembly but did not involve the workings of the mirror. All worked properly still. They did NOT fix the part of the casing that was broken but instead replaced another part of the mirror that WAS NOT broken and charged me for that. URG!!! read more

Have Been taking my 2 Hyundai cars at service dept. for the last 10 years . Recently had mayor repairs done on one of them and regular servicing of the other for a total of $4500- Took my daughters to get the locks on the back doors replaced since they were not opening correctly and it was a hazard for her baby locked up incase of an emergency. Paid $230 to diagnosed what already we knew it was going on to tell me they didn't have the parts. Was quoted $1600 and was under the understanding that a credit of $230 will apply to the bill once the job was done. 2 weeks later took it back got the job done. At the time to pay was charge $1642- ask for the credit and was told that was not applied because the car was diagnosed and that was a separate charge! When challenge was told that if it was a credit they would have written that on the original bill and would not accept the fact that I took it to get the locks change no need to diagnose, response... well we needed to diagnose to make sure that you needed them replaced. THIVERY, SCamming loyal costumers and at the end I could have bought an used car with 5 years warranty for the money I paid on repairs. Damn if you do and damned if you don't. Politely I said my goodbyes ending with never again. Beware! read more

Pro: big parking lot for customers, somewhat ok communication by email. Con: 2k down payment limit on credit card, staff poor car knowledge, poor customer service at dealership. Was looking for a car and sent a mass email to many dealerships. This place replied and we went back and forth trying to find the right. I arrive at the dealership on a weekend and it was very busy so there was no one to help us. Had to wait 20-30 min just to see someone. The sale person Mary-Ann didn't even know about any update to the 2023 RAV4. Another downside of this dealership is that they don't allow down payment on a car on a credit card like other dealership. All in all I would avoid this place. read more

Fitzgerald Toyota Gaithersburg - Front of store - Car Dealers Near Me - Gaithersburg, Maryland

See all

// 4 stars overall experience over 4 days of service for 1 issue May 2022: My major issue was that my break was making a click when I was coming to a stop. I was told they couldn't figure out the issue so they need to call Toyota headquarters which takes a whole. Couldn't wait longer so I rescheduled. May 2022: on my rescheduled trip, I waited eight hours for them to tell me they contacted the headquarters to fix it but of course it was not fixed. I did lose faith July 2022: came back to drop off for the same issue. I found out that back in October 2021 Springfield Toyota installed my break pad and associated parts incorrectly so it was making a cracking noise. Therefore Fitzgerald was able to put on new hardware to fix the whole issue. I tell you once my issue was fixed my life was so much easier. Thank you to the technician that figured out the issue finally. I am satisfied. The one less star was because when I picked up the car the lady who processed my pickup was less than enthused to work there. read more

Fitzgerald Toyota Gaithersburg - They fixed a mistake that Springfield Toyota made with my car. - Car Dealers Near Me - Gaithersburg, Maryland

Terrible dealership, dealers will just waste your time. Trust me, much better experience with the dealers at other locations in Maryland. I had one of their managers John Albright, reach out to me after interactions with someone else. Saying that he could give me the best deal and to send in writing the best offer I had gotten. I sent it to him, and he completely ghosted me, then reached out 2 days later saying how'd that work out for you. I was like hey you said you could offer me the best deal so I was wondering what that came out to. He said our cars are priced perfectly, and he can't help. So why even waste my time in saying you could offer the best deal if I gave you it in writing.... Just super annoying to deal with. Stay away read more

Waited 4 hours for service which was promised in 1 1/2 hours. No apologies. Car was left after finish of service for 20 minutes without notifying me that it was ready. read more

Govinda aka "Govi" Ban was the absolute best! He was so friendly, patient, kind, sweet, and informative! He has such a warm, inviting smile and presence! He went over every feature with me one by one in my brand new Toyota RAV-4 XSE Hybrid! He made the buying process stress free with his patience and understanding!! There was no pressure or hassle at Fitzgerald Toyota in Gaithersburg, MD! The entire team was fantastic! If you're looking to buy, go see Govinda "Govi"; he's the man!! read more

We bought a 2024 Toyota Tacoma from this place months ago and still having problem getting our permanent plates from them. Have paid the necessary taxes and everything. We live in another state but came all the way to Maryland to buy this truck because we wanted it so badly. But dealing with them trying to get our permanent plates has been like pulling teeth. My husband keeps calling and they keep giving him the runaround. read more

If you go to Fitzmall for a new Toyota - ask for Johnny. He is a rock star! We wandered in over labor day for a new car ( I guess wander is the wrong word we were planning on getting a new car). The dealership is configured to maintain social distancing and the common area (coffee/water) is now closed. But your salesperson (again ask for Johnny!) can you get whatever you need. Overall the experience is simple and easy. We were able to get the car we wanted, and drive away! Even in the new world (Covid) the staff was friendly, and it is a handshake free zone. Did I mention you should ask for Johnny? read more

I bought a Toyota Venza here in January 2024 after turning in a leased 2021 Toyota Venza which I also obtained from Fitzgerald. Both times I worked with salesperson, Vaqar Ahmed, and was extremely happy with his knowledge, patience, and honesty. He works hard to get you the car that will work for you. He's also a very pleasant person and keeps in touch. Of course I will use him again in the future and already recommend him to others. The management is also very nice at this dealership & they treat you very fairly. read more

Shavar Coles was a excellent sales rep he was knowledgeable, informative, intelligent and professional I would recommend him . Thank you Lisa read more

Fitzgerald Toyota Gaithersburg - Car Dealers Near Me - Gaithersburg, Maryland

I am so glad Molly and Santos assisted me throughout my obtaining a new vehicle. I was able to test drive two different variants of the same vehicle model and Molly explained everything thoroughly to help me pick out the one I want. I appreciated how she did not make me feel pressured or feel uncomfortable at all during my visit. Because the vehicle I wanted was unavailable in the color I wanted, they were able to obtain one from a different dealership location. This was awesome knowing that I didn't have to get a car with ugly two toned car interior I really didn't like at all. I must also mention Santos who made the last stretch of completing the paperwork seamless and fun. It was probably the most efficient processing experience ever. All in all, I can't think of a reason why anyone shouldn't obtain or fulfill their vehicle needs here. Last but not least, there's no haggling involved here and that alone speaks volumes. read more

I scheduled an appointment for the 5K maintenance on my new vehicle and went inside to check-in. I stood in line for a good 10+ minutes as the front desk representatives ignored me. Then they called me up, got me checked in and said they'd come get me when my car was done. I waited over 2 hours for my car to get a simple tire rotation and filter change and had to check in for a status update. I went back a second time for my 15K service hoping it would be better because it was a Friday appointment at 11:15 AM. I dropped off my vehicle, checked in, and waited outside the building over 2 hours with no signs of my car. I go inside to check on the progress and the guy said they hadn't even started working on my car yet! Idk what the point of an appointment is if they don't honor it and I was told it should only take 1.5 hours. They didn't apologize or show any care for the fact they had NOT serviced my vehicle, wasted my time, and provided terrible customer service a second time. In addition, the service comes with a complimentary car wash and it's been broken since the first time I took my car in over a year ago. There is one employee named Mike who runs and gets the vehicles and is extremely nice and deserves a raise for trying to help this place run like a business. However, I do not recommend going here if you want to get your car back at a reasonable time. read more

I wish I could give 0 stars, I truly do. I buy a certified pre-owned car from these lovely people, and they can't even be bothered to check the battery or replace the battery? I've now had this car for less than a year and I've got a random expense because they couldn't be bothered to make sure the battery wasn't going to quit within a year. Now, mind you the salesman was a very kind, patient and understanding person, as was the gentleman in finance. I've had no issues with the dealership staff. The service staff however are a legitimate nightmare, trying to upsell you on unnecessary services to bring everything to the tune of $200 minimum! I'm glad I have friends who are mechanics otherwise I would have fallen for it too. Its a disgusting predatory business practice. Then, on top of this, the guy has the gall to insult me, and my friend when I call to request services that HAD NOT BEEN PERFORMED, be canceled. Needless to say I went over my service receipt with a fine tooth comb. This is likely one of, if not the single worst dealership experience I have had in my entire life. And I will be taking any future business elsewhere. I strongly advise anyone reading this review to do the same, save yourself the headache and money. read more

I appreciate Mr. Gil personally reaching out to me and to resolve the issue with my car's AC. He and his crew took time out of his day to do a thorough inspection of my car's A/C to diagnose the problem of lack of cold ventilation. Mr. Gil even offered a free car rental for the day to ensure I wouldn't be inconvenienced. I am happy to have my car repaired and to be listened to as a customer. I appreciate the customer service given to me. read more

Purchased a used Rav-4 the process was pretty painless, but the big issue happened 2 weeks later. A check engine light came on. Having purchased the service, free loaner, package I took it to their Toyota repair center. They, without my prompting, pulled up that I bought it 2 weeks earlier and even though it was sold No warranty, as is, they diagnosed and fixed it at no cost. This great post sale service is what people come to expect from Fitzgerald and is the reason I've bought 4 cars from them over the last decade and won't go anywhere else unless we move too many states away. read more

I have bought 3 cars from this dealership over the past few years always from Harmeet Suri and I never had to haggle the price and usually found the price matching what I wanted from reasearching on the internet. For trade-ins i have compare shopped at Car Max and got the same value. I usually go for the extended warranty which was useful for a used Volkswagen Passat that I bought. They will offer the usual dealer options of paint protection etc and have declined them.I use their service center and Steve Winkler is my favortie service manager. After building some trust in this company I do not stress on going for service or to buy a new car. There has never been any back and forth between salesman and manager and usually 2 to 3 hours or less to complete the transaction. If i remember this right it includes the time we took to test drive the car and choose the car. read more

sean xie helped a lot with my first car! I am quite new to the car stuff, he recommended me a nice suv and taught me driving tips patiently. I tested drive in city roads and high ways and felt the car is nice. They also provide maintenance warranty service so i don't have to worry too much about the car quality. read more

I am so happy with my new 4 Runner Limited. I really wanted to just buy online and get delivered. But I stopped at Fitzgerald and Raj, my sales expert came out to talk......i really didn't want to talk to anyone being pushy or intimidating. Well, I got sooooo lucky, Raj was perfect. No fast talking. He was not pushy what so ever! Raj, was very polite, calming and I felt like I could trust him.....which rarely happens in sales. He also sent me the link to the Toyota app, before I even purchased the car. I was able to explore the app features and learn a lot. One of the best apps I have ever used. Thank you Raj!!! The best sales expert I have had the pleasure to work with in a long while. I will definitely be back! Thank you again for a great and calm buying experience, Raj. Tara Leigh Thompson read more

Evans Adu is an excellent service manager, he has saved me $2k from Frederick dealership for mid-diagnostics and unnecessary spending after I got 2nd opinion from him which I'm very glad I did. The Frederick dealership wants me to replace ECU which will cause me additional $2k but when the real issue was defective battery that I brought from Frederick dealership. Frederick dealership claimed that it was not the battery but Evan has proved that it was the battery by his senior technician. I'm glad there's still honest dealership like Fitzgerald Toyota around that you can still go to. Thank you Evan for your excellent customer service and honesty with the repair diagnostics. You have gained a royal customer! read more

Make sure you read the fine print and make them write the estimate BEFORE signing the paperwork. I just signed where they told me to like an idiot and trusted them to take care of my car. Later when they were charging me $700 for a "light maintenance check" and a brake oil change I looked back and saw that they had written in a bunch of large numbers in the blanks above my signature. When I confronted the guy I was totally gaslighted and he said "remember we talked about this?" We absolutely did not talk about it at all. The price of being a girl at a mechanics shop I guess. I will never be going back here to take another f@$!king like this one again. read more

I intended to buy a Toyota and visited Fitzgerald Toyota in Gaithersburg, MD. Although I ended up buying another car (not Toyota) I really enjoyed the experience in the dealership thanks to David Rivizzigno, a very helpful and a knowledgable young man. He helped me to test drive three different Toyota models. Very laidback and helpful with no high pressure tactics. read more

I purchase a Toyota in October 2023. A month later I realized my second key fob doesn't work. I email my salesperson, Marian Jandres on 11/13/23 with no response. I then forward the email to Govi Ban whom, was the actual salesperson I dealt with, his email was not valid. I called the dealership, was confirmed he still works there. I was patch to him, but he said he would call me back. That was Friday, Jan 9th. Still no return call, so I call him on his cell today, Wed 2/14. Again, he said he would call me back. I asked if he was really going to call me back in 15 mins as promised, because I never got a call back last time. After spending a long time trying established who I was, confirming what vehicle I purchase. The man told me he didn't sell me the car. He chucked and said I needed to contact Marian Jandres, the person who sold me the car. I replied, why would I have two of your business cards on me, if we didn't do business? I'm beyond frustrated at this point. All I want is a second key fob that works. I did speak to the manager, who just made more excuse as to why both of his staff don't respond to clients. This whole dealership is unorganized and unprofessional. My experience here has been confusing with different sales folks jumping in, while you are purchasing but after that it's crickets. For God's sake the service department doesn't have my name or email correct in the system. I'm not Kelsey. Seems like no one wants to take responsibility after their commission. Emails don't work if you go to a department department. It' all passing the buck. I'm giving two stars because the manager called me back. read more

I bought my 2023 Toyota Corolla Cross LE on 11/22/2023. Very thankful to the salesman who's name is Sean Xie. This man is very professional, timely, honesty, and provided excellent customer service. It was a very pleasure car buying experience. He booked this car in advance for me. Very actively communicate during waiting time. He explained this car features clearly, he answered all my questions. The price is clear and easy to understand. All the process is smooth. Highly recommend Sean Xie as your salesman. read more

WARNING!!!! My husband and I bought a used van for this dealer less than a year and three months ago for $7,000. Today we find out that there are problems with the van that are estimated to be $15,000 to repair. We expected some maintenance. But not the price of a new car for a broken one in less than a year and half. What is the most disappointing is this is the vehicle we use to transport our children. We were so hopeful that we had finally found a dealer we could trust. Not a fan of the "FITZGERALD WAY" thus far. We will definitely be sharing our disappointment with the company and crossing them off the list of companies we recommend to family and friends. No repeat customers here :( read more

We came to Fitzgerald for a Pre-Owned Highlander that we saw online and liked. The dealership was not close to home, but we liked the vehicle. Arranged a test drive and filed an online application for finance. We also brought our van to trade-in. We had $12,000 in hand, hoped to get $3000 from the trade-in, and planned to finance the balance. The car was ready for us to test drive when we arrived. We explained to the salesperson, that we seemed to have lost the lien release letter for the van (it's ten years old and has been paid off for eight). He assured us that since the loan had been with Toyota Financial this could be worked out there at the dealership. We took the test drive and the vehicle performed as we'd hoped, and we were pleased. The trade-in offer was slightly higher than what we'd hoped for, so there was no issue with that. We were fine with the price as offered (note we haggled over neither the trade value nor the price), and proceeded to move forward with the purchase. This is where things started to go sideways. First, the online finance application I'd filed has not "crossed over", so this had to be completed again. While not a big deal, I came to realize later that this was the first sign that things are not altogether smooth with their processes. The finance application was completed and filed (no issue there either - excellent credit, verifiable income, long-time i-home and at job). Then we waited. And waited. And waited. After about an hour, I went to find someone (the salesperson, to his credit, went off to get the vehicle fueled and washed). I told this person, that, we needed to start on this in 15 minutes or we would have to leave. At his point, Curt Smith, came to tell us that they "only had two people and were moving us ahead as fast as they could. I reiterated our need to get going, and Mr. Smith repeated, weakly, that they were short-handed and would get us in soon. In a few minutes, Kevin Flynn came and got us and took us to the finance person. [I find it odd that, after waiting an hour, they suddenly were able to help us as soon as an issue was made of it.] And this is where it ended. We went to meet with finance manager, Santos Mieses. He asked us for the title and lien release on the trade. we told him that we didn't have the release, but were told that they could work it out. Mr. Mieses immediately and with conviction told us that they couldn't do that. At this point, We called it and walked out. Mr. Flynn, met us at our car as we were leaving and told us that it could be worked out, but they would have to make phone calls, etc. We told him that Mr. Mieses should have led with that and that the salesperson should have queried this issue with finance from the beginning. Having no confidence that this death spiral of incompetence to end with this issue and having no immediate need to buy, we left took our $12,000, our van, and our solid credit history, and left. We will seek out a purchase from another dealer. read more

I had the worst experience at this dealership and cannot recommend to anyone who expects to be treated like a human being. The sales rep we were introduced to by the name Ali was very rude , apathetic and unprofessional. We are sitting there and the first thing he says is wait until I finish this email. Ok? The next thing even without asking what features we want for the new car he wants to take my keys to do an appraisal on the current car. Why would you want to do that if you dont even bother to ask me what we are looking for or the budget. When we finally got the chance to drive the car he brought out the most basic trim without any features and didnt even look at us while driving and barely answered any questions. Stay away from that guy, maybe you will have a better experience with someone else unless at this dealership they treat everyone like I described above. read more

Most of us dont buy cars to often, not like going out to eat, bought my new used car in years, at least since covid19, didnt know what to expect, dealt with a lot of shady dealers before i stumbled upon this dealership selling the car i wanted at a good price, now a few months into ownership, no hidden issue thank you fitz toyota, you gave begun to restore my faith in used car salespeople and deslerships read more

Saw a car on their website I wanted and made an appointment for a test drive. I arrived on time, but I ended up waiting over an hour because that particular car was blocked behind several other cars on their lot. You think they couldn't have moved the car out before I got there?? I wasn't a walk-in; I had made an appointment the day before. I did end up test-driving it but it didn't feel right so I declined. That was about a year ago. Today I made an appointment to see a different car I liked and specifically called to confirm it was available. It was, and I told them I would be there in half an hour. I arrived in 15 minutes and was told that it JUST GOT SOLD moments before I arrived. Cars do not get sold that fast, because dealers typically keep you there FOR HOURS, and it was barely 10am. They immediately wanted to show me other cars, but I wasn't having it. Bait and switch is fraud. Go eff yourself, Fitzgerald Gaithersburg, for making me drive there and back in a damaged car while I'm recovering from an accident, FOR NOTHING. read more

Seller be warned!! If you are considering selling your car to this dealership please read this complete post.(It's a long one!) My husband was helping our daughter sell her car. He listened it on both Creg's List and Facebook market place. Almost immediately Curt from Fitzgerald Toyota Gaithersburg started making offers. Because it was a 4 hour drive, we said thanks but no. After a couple of weeks went by and the car had not sold yet, he then offered us our asking price plus $500 to deliver the car. We still did not want to make the trip but he was persistent. We finally agreed but said we needed to be sure that we were not wasting our time. So, at his request we sent a detailed 4-5 minute video showing everything bumper to bumper. He said he reviewed it and that all was good we had a deal. Wednesday was the only day my daughter could get off so I followed her expecting that she would be leaving the car there and we would drive home together. The first red flag was that when got there, Curt was off. He knew we were coming but failed to mention he would not be there. The second red flag was how they wanted to handle the loan payoff. (My daughter actually works at the bank where the car loan is held and knew this was a strange way to do business.) Then they dropped the final bombshell!! They wanted to pay us $4k less than what we were promised!! They said it was because the car was not the trim package in the listing. Now remember Curt has seen the full inspection video. Every feature was clearly and accurately listed in the listing. What we did not know was that the series of letters and numbers that were added to the listing when we put the vin number in indicated a different trim package than what the car is. This package includes leather seats and a sunroof. Both are things that are clearly mentioned and or shown in the video that Curt approved! Also, there were detailed pictures in the listing. Selling cars is not what we do for a living. A series of letters and numbers that was added when the vin number was inserted means nothing to us. Everything described in the listing was accurate. The water marks on the CLOTH seats were even pointed out on the video. Obviously, there was no sunroof! The people at the dealership entered in the same facts that were provided to Curt and in a matter of minutes said it was a S and not an R trim. He is supposed to be a "professional" who buys cars all the time. Yet, he must not have entered in the information. If he had, we would not have waisted an entire day!! Is this how you want to be treated? Unless you live really close to this dealership, don't bother!! They don't care about your inconvenience!! They maintain their "plausible deniability" and do whatever suits their bottom line. The fact that we were promised the full amount plus $500 in writing did not matter! Our only choice was to either take the low offer or leave. So after hours of discussion, we left! They know that we won't spend the time or money to fight them in court. All I can do is warn you. Please, don't let them continue to use people like this. Don't be their next victim!! I can't help but wonder how many people would have just excepted the low offer. ($4k less than we were promised!)They said it wasn't a "Bate and Switch " but from where we sat, it most definitely was. Be careful if you deal with these people!! *Curt didn't even have the decency to show his face! read more

My daughter purchased her 1st car from them 3/17/2022 (USED) or sales person Frank Yang was amazing however, on 5/21/2022 she went to use the AC and it was blowing out hot air. We called to Toyota and we were told that it would be free since it was in the 90 days. My daughter took her car today 5/23/2022 and was told that since she is 300 miles over even though it has not been 90 days that she would need to pay 400 and there is nothing they can do. I am also gonna see about getting a refund for the Fitzway 595 extra she paid read more

I purchased a new Toyota in May 2023, minus the second key due to the chip shortage. Finally received notice this week through the Toyota app that I could call any Toyota dealer to order the additional key and have the key programmed free of charge. I purchased my Toyota in Annapolis but live in Montgomery County where I plan to have the vehicle serviced. After several phone calls and run around I connected with Troy Jackson at Fitzgerald Toyota. Troy was a pleasure to work with and understood what my issues were. Troy went above and beyond in solving my issue. Thank you, Troy! read more

A salesman sold me a car ( a handyman's special) under the impression i would be able to get temp tags for it and drive off with it the same day and do the necessary repairs myself to get it past state inspection. the MVA would not give me temp tags without the title , and even after getting the title months later in the mail they still said they can't issue us temp tags to be able to get it state inspected. no real help was offered to alleviate the issue leaving me without a car for month. I would have never gone through with the purchase knowing it would be like this. i believe the salesman only cared about getting his commission and not if I could actually drive off with the car leading to months of headaches and try to figure out how to get my family around. read more