Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Iris Rodriguez of Fitz Buys Cars asked if my recently deceased mother would be present to sign the…read moretitle over to them. Would not recommend these insensitive people.

Yesterday was my first service visit since purchasing my new 2025 Civic Sport. When I arrived, I…read morewas greeted by my Service Advisor Raheem. He was very polite and accommodating. I felt very comfortable with his professional approach, especially since I was a Honda "newcomer." I particularly appreciated the time and patience Raheem spent answering my questions, even sitting in the car with me as he guided me through some on-screen procedures that I needed assistance with. Raheem embodies Sports Family Owned commitment to excellent customer satisfaction!

So I originally came in yesterday to collect the part that I ordered, which was the Honda emblem…read more(something so simple). I got there and they said they couldn't find the part... so I'm like I came for no reason i see. The guy in parts stated that we can reorder it for you and you can pick it up tomorrow. They said they can't ship it to my house or another dealer smh. Just overall an inconvenience to my day. I came the next day to pick the part up and asked for a complimentary car wash and they declined....just ridiculous. One of the worst dealers I've been to. If you must go to Honda go to the one in greenbelt and just ask for Lateef! He's great! Never coming back to this silver spring location again... Update: the owner gave me a phone call and apologized to my situation and I was able to get a car wash the following day. So I did appreciate that. Raheem was very kind when I came back in and got me sorted

I was very impressed with the friendly reception, high quality service and value for the work done…read more The waiting area was the nicest I've ever seen in an auto shop. There were complimentary snacks, drinks, computers, TV's, comfortable couches, etc. My car was taken into the shop at the exact time of my appointment by the friendliest technicians. The work, involving changing the oil, filter, and general evaluation was done promptly and I was given recommendations for future work without any pressure. The price for the services I had performed were very fair. I would definitely go back again for recommended services.

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

We recently ordered tires from Tire Rack for the first time and their recommended installer near us…read morewas S2 Dynamics. We had the tires shipped to them and it was very easy to make an appointment for installation. My wife took the car in and she said that the team at S2 were really great and installed the tires in no time and she was back on the road. The cost of getting tires from Tire Rack and the S2 Dynamics install cost saved us a significant amount of money compared to the dealer. Would definitely recommend.

The service and price is very reasonable for this area. They don't try to upsell and very honest…read more I am a fan!

Recently, I bought a Nissan Rogue, and I was really happy with the assistance I got from Anthony…read moreDiamond, the sales consultant. Mr. Diamond demonstrated self-assurance and attentiveness from the start of the procedure to the finish. Thank you for all your support, Ms. Phillip

Chambersburg, PA location showing true colors. They say transparency, they are not. Trying to buy a…read morevehicle these days is a lot different than a few years ago. Appears They will not sell you a car if you don't finance through them. They use the "company policy" as an excuse. They could sell more vehicles if they were open to any normal traditional sales. Their moto "transparency, trust, and long-term guest relationships, Fitzgerald Auto Malls is designed to make the automotive experience easier" NOT TRUE. Seems their tactics are illegal. Should consider doing a class action lawsuit for discrimination and unlawful tactics. if you plan to be a cash buyer, make sure you have the money on hand that day because they will not hold a vehicle with deposit. This was not disclosed until went to say ok deal it want the vehicle and I'll leave deposit and get balance due, they said no holds, and 48 hours to get the money. I could not commit this time frame is ridiculous. Very insulted by them. walked out without a purchase. Will not be coming back.

Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.

Just ask for MICHAEL BECERRA in Mazda New Car Sales..his client's priorities are his priority…read more Michael is fluent in both Spanish and English, calm and no pressure. I was undecided between 2 Mazda models and Michael's patience, expertise and nuanced knowledge helped me to make a decision that was right for me without compromise. After easily arranging for me to test drive each model "back to back" (in order for me to really get a feel for the vehicle), I had no doubts about my decision. Michael at Gaithersburg Mazda was the right person and place where I felt comfortable purchasing a car... the diversity of this dealership was very welcoming. MICHAEL BECCERA made information gathering and test driving a wonderful experience.

I had a wonderful experience working with Alan Paiz. He was very professional, friendly, patient,…read moreand helpful throughout the entire car-buying process. He listened to what I was looking for, answered all my questions, and made everything easy and stress-free. I truly appreciate his honesty, excellent customer service, and attention to detail. I am very happy with my vehicle and with the overall experience. I would definitely recommend Alan to anyone looking to purchase a car. Thank you for making my car-buying experience such a great one! Mirian R

Andy and Gen were amazing!! They were very professional from beginning to end! Made our purchase…read moreexperience a great one!! We'd definitely recommend them to anyone in the area looking to work with a great team!

I have been a loyal customer at this location for years. Jim Cluttler was absolutely amazing!…read moreAlways so friendly and professional! Will definitely miss him! Today I went in for a scheduled oil change, the person Omar Ramos had a serious attitude. I asked a question about appointments, I was trying to get a clear understanding, and he was very unprofessional. His tone was very off putting. I literally had to step back because he was too close to me. Maybe he shouldn't be working at 7 AM in the morning if he's not a morning person . I know he said he had just started, but maybe he needs more training on customer service but some things you just can't teach. I never had a problem with any of the service reps here, always have had great experiences .

I have been buying cars for more than 15 years, and my experience with Robert and David was easily…read moreone of the best I have ever had. What stood out most was how fast and efficient the entire process was. From the first conversation through the paperwork and driving the car off the lot, everything moved quickly without ever feeling rushed or cutting corners. Robert and David were prepared, responsive, transparent, and respectful of my time. At no point did I feel like I was simply part of a transaction. The experience was professional, friendly, and genuinely enjoyable, with a clear focus on making sure I was taken care of from beginning to end. I have purchased and shopped with some of the most recognized luxury brands, including Ferrari, Porsche, and Mercedes-Benz. Those experiences set a high bar, yet none matched the combination of speed, attention, transparency, and professionalism Robert and David delivered. Buying a car can easily turn into an all-day, stressful process. They made it fast, straightforward, and an absolute pleasure. Exceptional customer service is increasingly difficult to find, and this dealership truly stands apart. I would absolutely buy from Robert and David again and recommend them to anyone who values their time and wants a first-class buying experience.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.