// 4 stars overall experience over 4 days of service for 1 issue…read more May 2022: My major issue was that my break was making a click when I was coming to a stop. I was told they couldn't figure out the issue so they need to call Toyota headquarters which takes a whole. Couldn't wait longer so I rescheduled. May 2022: on my rescheduled trip, I waited eight hours for them to tell me they contacted the headquarters to fix it but of course it was not fixed. I did lose faith July 2022: came back to drop off for the same issue. I found out that back in October 2021 Springfield Toyota installed my break pad and associated parts incorrectly so it was making a cracking noise. Therefore Fitzgerald was able to put on new hardware to fix the whole issue. I tell you once my issue was fixed my life was so much easier. Thank you to the technician that figured out the issue finally. I am satisfied. The one less star was because when I picked up the car the lady who processed my pickup was less than enthused to work there.

Review of Fitzgerald Toyota Gaithersburg - Selling My Vehicle…read more My experience selling a truck to this dealership was extremely frustrating and I would caution anyone considering doing the same. They require sellers to deliver the vehicle to the dealership, stating they will reimburse the cost of a rental car for the trip home since they do not pick vehicles up. I followed their process exactly and rented a car for the return trip. Despite multiple attempts to contact them afterward, I was never reimbursed for the rental they recommended. . Payment was also delayed. They received the title on February 5th but did not issue payment until February 13th, and that only occurred after I reached out twice asking for an update. Another concerning point: the truck was listed for sale on their website before they had paid me or even received the title. To make matters worse, my license plates were never returned. I have documentation of the agreements, the premature listing, timeline of title delivery and payment, and my attempts to follow up about the rental reimbursement. Overall this process felt disorganized, poorly communicated, and far more difficult than it should have been. If you plan to sell a vehicle here, I strongly recommend getting everything in writing and being prepared for delays, last-minute price changes, and follow-up issues.

Yesterday was my first service visit since purchasing my new 2025 Civic Sport. When I arrived, I…read morewas greeted by my Service Advisor Raheem. He was very polite and accommodating. I felt very comfortable with his professional approach, especially since I was a Honda "newcomer." I particularly appreciated the time and patience Raheem spent answering my questions, even sitting in the car with me as he guided me through some on-screen procedures that I needed assistance with. Raheem embodies Sports Family Owned commitment to excellent customer satisfaction!

Deceptive and untrustworthy service. Failed to provide service requested and lied about services…read moreperformed.

This is by far the most professional, cleanest, friendliest, hospitable, efficient mechanic I've…read moreever been to. The reception area was very clean, professional, welcoming, more like an executive office than a mechanic. The bathroom was clean. They had hot and cold beverages and snacks available, an internet cafe, and a cozy waiting area. The office assistance greeted me, was super friendly, engaged in conversation, very professional, knowledgeable, kind. He even went and asked the mechanic about who sang a song that was playing because I asked if he knew. Above and beyond. They took my car in right away (lots of places I have to wait even when I have an appointment), and finished servicing my car quickly, but not too quickly. :) Definitely recommend! I came here through Groupon and I'm grateful they are on my radar now!

My favorite place to go for auto repairs and services . Honest, knowledgeable and friendly staff.read more

We recently ordered tires from Tire Rack for the first time and their recommended installer near us…read morewas S2 Dynamics. We had the tires shipped to them and it was very easy to make an appointment for installation. My wife took the car in and she said that the team at S2 were really great and installed the tires in no time and she was back on the road. The cost of getting tires from Tire Rack and the S2 Dynamics install cost saved us a significant amount of money compared to the dealer. Would definitely recommend.

Amazing place, very professional. Easy appointments, Lary always ready to help. Sorry if miss spell…read moreyour name.

Recently, I bought a Nissan Rogue, and I was really happy with the assistance I got from Anthony…read moreDiamond, the sales consultant. Mr. Diamond demonstrated self-assurance and attentiveness from the start of the procedure to the finish. Thank you for all your support, Ms. Phillip

DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

I worked with Nick and he was very kind and knowledgeable. The entire team was respectful of my…read moretime and my family's time, and we never felt pressured to buy anything. We were able to leave with the car we wanted at the price point we were looking for. Overall it was a very pleasant experience.

Walked in looking at purchasing a Mazda CX-5 and the sales person was not helpful at all. He was…read morearrogant and not knowledgeable. We ended up just walking out. Not the place I want to spend $45K on a vehicle...there are other options

Very appreciative Criswell was able to take my car in and replace the tires that had a razor blade…read moreand screw imbedded. To my chagrin I recieved on line coupons for brake and battery- I wish they could have been used. I so appreciate the ride to and from the dealership. This kind of customer service is why I keep coming back- I've bought a 79 Camaro, Malibu and this car CASCada convertible from Criswell. (Thurmont) I trust them for the most part, although I think I could have gotten away with 2 tires, we did all 4. However, I assist elderly and if a tire blew transporting one of them I could not forgive myself, it is a safety issue. Thanks for calling and being open late to be able to pick up. And being courteous. I'll be back for a little body work...

Great service. They are always willing to try and fit me in for an oil change when I stop in. The…read morewaiting area has comfy chairs and a tv while you wait.

I am a return customer. Bought a 2001 Saab 9-3 convertible w/ manual transmission in 2003. Perfect…read morecar; sold it in 2022. Sold it for half the purchase price! Years later and I'm back in the area, and thought of MemberCar first when I needed another used car. Again, I am very pleased. Strong inventory to choose from at reasonable prices. No pressure. Dealt mostly with Rob Moreno, and others were great, as well. They know the inventory, were honest, responsive, helpful. I did a lot of research to determine what I wanted, what the cars should sell for, and what my trade-in was worth. They met me every step of the way. I could not be more pleased with my experience and 2017 Honda CR-V!

DO NOT BUY A CAR HERE!! WORSE EVER!!! Left without tags for almost 2 months!! And they were paid…read morefor! Wrong odometer reading pit on paperwork so the extended warranty we were talked into is no good. I accept that as my own fault but the tags was a nightmare to get from them and took almost 2 months.