Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car…read moreoff on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content. When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars. I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously. Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm. I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

Usually the car buying experience is a hassle, thoughts of shady car salesmen and endless haggling…read moretend to emerge. However, leasing a brand new Smart car from the manager, Jeff Greben, has been the easiest and most pleasant interaction I have had. Jeff explained every question I had about the car and the whole leasing process in general in an extremely courteous and professional manner. I have never seen a sales person so knowledgeable about what they were selling before in my life. I will most definitely return to Jeff in the future to get another car, whether it's a Smart car and or a Mercedes-Benz. I highly recommend getting a car from Jeff if you want to leave the dealership with a smile, knowing that you made the right decision about your purchase.

My experience was solely on the sales side with John Hicks the internet manager. The transaction…read morewent well and his communication before the sale was responsive. We arrived at a fair price compared to other dealers and at delivery he was great - explaining the car in the level of detail that I needed. Would recommend.

if less than zero was an option that I could select, I would've selected less than zero Honda and…read morethe repair shop are completely ineffective. They and then blame the customer and Honda care magically says the repair is not covered under warranty. Definitely do NOT waste your time, money, and energy on Germantown Honda or Honda Care warranty!!!

I am a little late with writing this review, however it is very well deserved. This was the…read moresmoothest and most pleasant car buying experience I have ever had. I had not bought a car in 10 years so I was a bit hesitant initially. I spotted my perfect car (Mercedes CLA 250) from the USAA car buying service and contacted Tricars immediately. Matt promptly got back to me and we scheduled for me to take a look that afternoon. I came in and it was just as described and right price. I actually didn't expect to make a decision that day, however I felt super confident in my purchase and took the plunge. As I said before, it was such a pleasant car buying experience and 7 months later I'm still happy with my purchase. I will definitely be purchasing from Tricars again.

I'm super happy I found these guys. I traded in my mustang and got an Audi A7. The process was…read moresmooth and easy. These guys are truly professional and do not waste your time, and are utterly respectful. I've purchased many cars in my life but it has never been this easy. The front right headlight had some condensation in it and Arash said it would be taken care of on their expense in two weeks or so. They are very detail oriented and very honest. I really couldn't be happier. Matt was a big help too. I highly recommend Tricars.

I got a great deal on a 26 Nissan Pathfinder, my salesman,Eric Engram was fantastic,as was the…read moresales manager Chris Collins. The service dept.installed a hitch that looks great. Go see them.they willmake you happy!!!!!

I drove from PA to MD on Tuesday and encountered a warning symbol while in route. My 2017 Nissan…read moreRogue which was purchased in PA started to ride rough a the triangle symbol came on. once I arrived at my destination and turned the ignition off the warning light disappeared. I was Leary of driving back to PA without getting it checked. Set up an appointment with PAI SRIPATTRA at Criswell Nissan and he went over the car and found no issues or codes after driving thirty miles. He said that possibly a door was not closed completely that cause the issue. I want to give him a shout out for setting my mind at ease before returning to PA. Andrea Smith

Just bought a car here this past Friday and I cannot say enough great things about this place! The…read moreentire process from start to finish was easy and completely stress-free -- which, if you've ever bought a car before, you know is rare. Judie Mousa was my salesperson and he was absolutely fantastic. He patiently went through all of my questions, never made me feel rushed, and genuinely made the whole car-buying experience enjoyable. On the finance side, Faizan Uddin was a pleasure to work with. He walked me through the entire financing process step by step, was completely transparent about everything, and got me the best deal possible. His professionalism really stood out -- you always feel like you're in good hands when someone takes the time to actually explain what you're signing. Fitzgerald Used Cars Germantown has earned a customer for life. I will absolutely be coming back and will be recommending this location to friends and family without hesitation. You simply cannot beat their deals or their service. 5/5 stars -- don't think twice, just go!

Stop ripping of your customers. Your price are 4 to 5 X times more thsn what they are really…read more worth. You are getting Richer, while uneducated customers are getting Poorer from your over price Vehicles and interest rate. Noever more tan 2% interest rate over a New Vehicle. 18% is a big suckers move. If they let you take a vehicle home for a few days before you sign the final paper work, then they got you hook. Its your hard earned money at stake ! !

Today, I took my car into King Volkswagen for some minor service. I was somewhat nervous about…read moreusing this facility because the reviews of King Volkswagen are very bad. However, the facility is directly across the street from my office and it seemed that the location was too convenient to ignore. I am happy to report that my own experience was very different than the reviews I have read. My service consultant, Michael Park, greeted me politely and professionally, with my name even though it was the very 1st time I have ever been there. He was knowledgeable and fast in his work. He delivered updates and information that were accurate and exactly as promised. Further, the work performed was done perfectly. The reason I do not give a 5 star review is because of the woman in the cashier's office. When I approached, she was on her cell phone for some 12 minutes (yes, I timed her) playing some sort of video game which I was able to see. After waiting for what I think is an unacceptable period of time, she started to scan in some paperwork while talking to me. Not once did she look me in the face. Her communication was not professional and was not polite. She was dismissive. It is a shame to degrade the good customer service I had received up to that point with her attitude of "I don't care anything about you." If you go to King Volkswagen, please ask for Michael Park. You will like him and appreciate his professional attitude.

$700 TO REPLACE A BATTERY THAT LASTED 18 MONTHS…read more King Volkswagen replaced my battery in January 2025. By August 2026, it failed after only 18 months. I was offered no discount, goodwill adjustment, or meaningful resolution toward the nearly $700 replacement. I escalated the issue to manager Dave Scott and requested a phone call. After multiple emails, Dave stated he was "not available for a phone conversation" and suggested I take my business elsewhere. After I paid and signed my paperwork on 8/13/2026, I asked Kaylee Cummins a routine question about a service coupon. Her response: "You fired me as your advisor, so you need to ask someone else." She refused to assist me and directed me to Melanie Thompson, who also declined to assist me and referred me back to management. What began as a prematurely failed battery ultimately exposed a much larger customer-service problem. This was, without question, the worst customer-service experience I have ever experienced. Based on both the service issue and, more importantly, how it was handled by employees and manager, Dave Scott, I would strongly advise against having your vehicle serviced at King Volkswagen in Gaithersburg, MD.

*Edit: After my initial review, the director of customer services reached out to help improve my…read moreexperience. We talked about a rip on the steering wheel where she told me she could get me an appointment to possibly get it fixed. But it has been 5 days and I haven't heard from them. At this point, it's not even worth my time and energy. I am not happy. I would not recommend going to this location. I recently bought my first car (hyundai kona). My sales person Simon was very kind and helpful. However, I did have some issues with one of the sales managers who made multiple mistakes and misinformed my sales consultant with the wrong numbers. The whole process took multiple days because they could not find the car that I wanted (Kona white AWD). Then they informed me that there was a Kona white FWD available which is obviously pricier. When I finally came in to seal the deal, I was told that the original 0% interest fee was now suddenly 2.2%. I felt frustrated and blind sided. On top of this, when I spoke with the sales manager over the phone, she was extremely aggressive and rude. If there is a mistake or complication, I don't believe that it is ever okay to put your frustrations on others, especially your customers. But overall I am very happy with the car. I'm just disappinted at the multiple mistakes and disrespect.

**Review of My Experience at Fitzgerald Hyundai in Gaithersburg**…read more I recently purchased a 2024 Hyundai Santa Fe from Fitzgerald Hyundai, and while the vehicle itself is fantastic--boasting great comfort, design, technology, and a solid warranty--my overall experience at the dealership had its ups and downs. The day before my purchase, I visited the dealership to explore inventory and discuss potential deals. I was greeted by Marcus Ried, who helped initiate the process. I asked about the out-the-door price and any discounts available if I decided to make a purchase that day versus waiting until the next day. Marcus got his manager, Kevin, involved, and they agreed on a $1,000 discount off the sticker price. We verbally confirmed the deal, and I left knowing I would return the following day with my trade-in and all necessary documentation. Upon my return, I found my new car parked up front, ready for finalization. However, the process took longer than anticipated--about three hours--because Kevin informed me there was some confusion over the agreement from the day before. Despite Marcus verifying our deal, management seemed hesitant to honor it initially. After some back-and-forth, we managed to move forward, but the delay felt unnecessary given our earlier discussions. During the closing, I worked with a finance representative (whose name I regrettably forgot), and she made the process relatively smooth. I was offered various upsells, including the Fitzgerald VIP card for $799, which I declined based on my previous experiences with loaner cars being challenging to obtain. Once I drove off in my Santa Fe, I noticed a few issues that should have been addressed before delivery. There was a ripped lining on the headrest, stickers still on the car, and it was clear that the vehicle hadn't been properly detailed; even the windshield washer fluid ran out within four days. Overall, my experience highlighted some common dealership practices, and while Fitzgerald Hyundai initially seemed like the best option compared to other dealerships like Orisman of Laurel and Bowie and Hyundai College Park, the process felt convoluted at times. It made me question whether this truly represented "the FITZWAY" of doing business. Do your research and be prepared for some negotiation, but ultimately, I'm pleased with my new Santa Fe despite the bumps along the way.