I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car…read moreoff on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content. When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars. I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously. Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm. I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

My tire light came on. I was told to come in without an appointment. I showed up and a woman led me…read moreto the tire checking area. She checked the tires and reset the light, and I was gone.

Review based on Servicing -…read more I brought in my 2018 Honda Accord for a standard oil change and tire rotation. Dropped it off around 1030 AM and if you don't wait there, they will put you behind those that are (fine - makes sense). I asked if I could get the car by 2PM. No problem. I started checking in around 130 and had to text my service agent multiple times to get a response back. By 2PM I still did not receive confirmation that my car was ready. After calling the front desk, they finally got back to me that they wanted to handle a recall item. Fine. By 4PM they had found two other issues. The service agents are not on top of responding back to you and their pick service is on call - so you can't set a time to be picked up.

My experience was solely on the sales side with John Hicks the internet manager. The transaction…read morewent well and his communication before the sale was responsive. We arrived at a fair price compared to other dealers and at delivery he was great - explaining the car in the level of detail that I needed. Would recommend.

I am a little late with writing this review, however it is very well deserved. This was the…read moresmoothest and most pleasant car buying experience I have ever had. I had not bought a car in 10 years so I was a bit hesitant initially. I spotted my perfect car (Mercedes CLA 250) from the USAA car buying service and contacted Tricars immediately. Matt promptly got back to me and we scheduled for me to take a look that afternoon. I came in and it was just as described and right price. I actually didn't expect to make a decision that day, however I felt super confident in my purchase and took the plunge. As I said before, it was such a pleasant car buying experience and 7 months later I'm still happy with my purchase. I will definitely be purchasing from Tricars again.

I'm super happy I found these guys. I traded in my mustang and got an Audi A7. The process was…read moresmooth and easy. These guys are truly professional and do not waste your time, and are utterly respectful. I've purchased many cars in my life but it has never been this easy. The front right headlight had some condensation in it and Arash said it would be taken care of on their expense in two weeks or so. They are very detail oriented and very honest. I really couldn't be happier. Matt was a big help too. I highly recommend Tricars.

I drove from PA to MD on Tuesday and encountered a warning symbol while in route. My 2017 Nissan…read moreRogue which was purchased in PA started to ride rough a the triangle symbol came on. once I arrived at my destination and turned the ignition off the warning light disappeared. I was Leary of driving back to PA without getting it checked. Set up an appointment with PAI SRIPATTRA at Criswell Nissan and he went over the car and found no issues or codes after driving thirty miles. He said that possibly a door was not closed completely that cause the issue. I want to give him a shout out for setting my mind at ease before returning to PA. Andrea Smith

Their customer service was fine, but the rates they want to charge you for any repair are…read moredefinitely inflated and not worth the price. Advise anyone to get a second opinion before you agree to doing any auto service at this location.

Just bought a car here this past Friday and I cannot say enough great things about this place! The…read moreentire process from start to finish was easy and completely stress-free -- which, if you've ever bought a car before, you know is rare. Judie Mousa was my salesperson and he was absolutely fantastic. He patiently went through all of my questions, never made me feel rushed, and genuinely made the whole car-buying experience enjoyable. On the finance side, Faizan Uddin was a pleasure to work with. He walked me through the entire financing process step by step, was completely transparent about everything, and got me the best deal possible. His professionalism really stood out -- you always feel like you're in good hands when someone takes the time to actually explain what you're signing. Fitzgerald Used Cars Germantown has earned a customer for life. I will absolutely be coming back and will be recommending this location to friends and family without hesitation. You simply cannot beat their deals or their service. 5/5 stars -- don't think twice, just go!

Great experience with the whole team. I was looking for a car for my teenager and Finance Manager,…read moreFaizan Uddin understood my needs and sent me options in advance. By the time I got there, I was pretty much sold. The process from selecting, purchasing and financing was very smooth.

Let me preface this by saying I am not a fan of dealing with dealerships, nor am I a fan of having…read moreto buy a new car. I would imagine that's pretty much the norm for most people. I was suspicious when I spoke to Albert, my salesperson, who was completely organized, super personable, not pushy, gave me the answers that I wanted, and nothing was ever shady, or tricky or deceptive. I was searching for a new VW. I called Albert. I did not come to the showroom. I spoke to him. He gave me the out-the-door price, and it was an amazing deal. I can't say so much about some of the other dealerships in the area, including a very big one that starts with the letter O. They were pushy. I got calls from over three or four different salespeople from the same place, so it got very confusing. Where at King, I only dealt with Albert. When I finally came to look at the models they had available, I was super excited and started the sales process. Filling out the paper was super easy. It took about an hour in total. We also dealt with the finance department with a man named Yousof. He was also straightforward about options for extended warranties, etc. Only tried to upsell us on things that he felt were legitimate. Told us about the things he felt were not legitimate. When we did our research, he was completely correct. There was no deceptive actions there as well, which was super refreshing. They gave us an amazing deal for our trade-in, and we were so happy with all of the service and support there. Don't think twice about bringing your business to King Volkswagen and Kia.

I had an appointment to test drive a car and they didn't not call me to tell me someone who had an…read moreappointment 45 minutes prior had purchased the car. I sat in DC Rush Hour traffic both ways for nothing. Staff all smelled like smoke and one of the sales reps had a Zyn can on his desk - yuck!

*Edit: After my initial review, the director of customer services reached out to help improve my…read moreexperience. We talked about a rip on the steering wheel where she told me she could get me an appointment to possibly get it fixed. But it has been 5 days and I haven't heard from them. At this point, it's not even worth my time and energy. I am not happy. I would not recommend going to this location. I recently bought my first car (hyundai kona). My sales person Simon was very kind and helpful. However, I did have some issues with one of the sales managers who made multiple mistakes and misinformed my sales consultant with the wrong numbers. The whole process took multiple days because they could not find the car that I wanted (Kona white AWD). Then they informed me that there was a Kona white FWD available which is obviously pricier. When I finally came in to seal the deal, I was told that the original 0% interest fee was now suddenly 2.2%. I felt frustrated and blind sided. On top of this, when I spoke with the sales manager over the phone, she was extremely aggressive and rude. If there is a mistake or complication, I don't believe that it is ever okay to put your frustrations on others, especially your customers. But overall I am very happy with the car. I'm just disappinted at the multiple mistakes and disrespect.

**Review of My Experience at Fitzgerald Hyundai in Gaithersburg**…read more I recently purchased a 2024 Hyundai Santa Fe from Fitzgerald Hyundai, and while the vehicle itself is fantastic--boasting great comfort, design, technology, and a solid warranty--my overall experience at the dealership had its ups and downs. The day before my purchase, I visited the dealership to explore inventory and discuss potential deals. I was greeted by Marcus Ried, who helped initiate the process. I asked about the out-the-door price and any discounts available if I decided to make a purchase that day versus waiting until the next day. Marcus got his manager, Kevin, involved, and they agreed on a $1,000 discount off the sticker price. We verbally confirmed the deal, and I left knowing I would return the following day with my trade-in and all necessary documentation. Upon my return, I found my new car parked up front, ready for finalization. However, the process took longer than anticipated--about three hours--because Kevin informed me there was some confusion over the agreement from the day before. Despite Marcus verifying our deal, management seemed hesitant to honor it initially. After some back-and-forth, we managed to move forward, but the delay felt unnecessary given our earlier discussions. During the closing, I worked with a finance representative (whose name I regrettably forgot), and she made the process relatively smooth. I was offered various upsells, including the Fitzgerald VIP card for $799, which I declined based on my previous experiences with loaner cars being challenging to obtain. Once I drove off in my Santa Fe, I noticed a few issues that should have been addressed before delivery. There was a ripped lining on the headrest, stickers still on the car, and it was clear that the vehicle hadn't been properly detailed; even the windshield washer fluid ran out within four days. Overall, my experience highlighted some common dealership practices, and while Fitzgerald Hyundai initially seemed like the best option compared to other dealerships like Orisman of Laurel and Bowie and Hyundai College Park, the process felt convoluted at times. It made me question whether this truly represented "the FITZWAY" of doing business. Do your research and be prepared for some negotiation, but ultimately, I'm pleased with my new Santa Fe despite the bumps along the way.

I found this deal on Auto Trader great deal family friendly and I have a great car that has not…read moregiven me any problems ;I have recommended this dealer to all my family and friends .

Zero stars. We called ahead to confirm that the vehicle was on the lot. Got to the lot to be told…read morewe had to wait 30 minutes for the car to be brought to the lot. English was not the "salesperson's" first language so he did not understand our questions. We drove out of our way based on a lie.....or was it his lack of communication skills??