Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car off on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content.
When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars.
I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously.
Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm.
I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!! read more