Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.

Direct Auto Access offered a very competitive price in the first place…read more Even after my paying for the used car they still remained honest and conscientious. Although they were a dealer, they almost acted on behalf of the buyer in making sure that the existing car problems would be fixed without the buyer's worry. The sales staff was professional with no pressure. He was very kind and attentive to all our questions. You are in good hands with Direct Auto Access. It was a pleasant experience overall.

Don't go, don't go, don't go, stay far away! Junk Cars Just shiny…read more I implore you don't do it. The guy is a salesman and possibly a fraud. This was the absolute worst experience I ever had. I came to purchase a car for my wife, because hers went down. She found a car and we purchased it cash. But if I rewind, the whole entire time that I was there, this guy spoke so highly of not selling junk and not selling bad cars. My wife test drove it on the highway and back up the street for about 10 minutes. My wife like the car. She drove the car for a couple of days and then began mentioning a rattle and shake on the front end of the car.(Now, remember, some women will just drive a car until the wheels come off, and never really noticed sounds, but this was different and alarming to her) I got in. I heard the noise while she was driving, I decided to drive I heard the noise shaking loose sound, not only was there a shaking, loose sound whenever you press the gas pedal during the gear changes the steering wheel which snatch to the right right in between the gear changes. That's when I was sort of confused because I did not think that there was anything with the motor that could be related to the steering at all, even more odd. I return to the dealership. Now this is when the funny business starts the young lady there immediately starts getting crazy defensive about my complaint and the quality of vehicle never saying to me bring the car back so we can see what's wrong. However, she was sure to make sure that she stated that you know this is a used vehicle, and I should know better, this is an as is dealership, (Like get outta here clown you know you can't complain at a used car dealership sorry you have to be quicker than that, sir. Was her attitude) she began making excuses for her manager or the owner I returned again the same thing he's not here he's not here. Here's the crazy thing the whole entire bottom of the vehicle never had screws installed on the control arms of the truck except for one bolt that was hanging out had we not gone to a mechanic who did a full inspection and me videos and showed us that we could have been killed in this car no call steel Tuesday from direct auto. These vehicles are unsafe and whoever the person is home inspected, these vehicles should be fired and this place should be close. I have video footage and I have the entire inspection report. I am considering posting it on here also so that you can see how horrible this business is don't go horrible this business is don't go there. I implore you don't do it. The guy is a salesman and possibly a fraud.

I have purchased two Honda Hybrid Accords from Criswell. The first in 2018 and the second last…read moreweek. I've dealt with both Steve and Dominique. They were both gentlemen. The discussions were honest, and straightforward and went smoothly. No hard sell ever. I can't speak to their service department as Ive used another dealership for that for a long time period of time. But I know when it comes time for another car, it's likely to be a Honda from Criswell. Do your homework, know your prices, and it is okay to say you plan to buy today. If you don't like the deal - you can walk away. But I did like the deal. And Indid buy. And now Im happily driving a new accord hybrid.

A couple of weeks ago, I received a letter from Honda saying that a free software upgrade was…read moreavailable. I knew Criswell's bad reputation; but, that was where I bought my car from years ago, and this was a free upgrade. I thought I would be safe. As no surprise to me, given their reputation, I received a call from my service person, Juan. He read a long list of concerns that they found that needed to be repaired. I wrote them down and told him that I would have my mechanic check it out. He also told me that they found a nail in a tire and could fix it for $35. While I didn't really trust him, I said to go ahead and patch that tire. An hour or more later I received another call from Juan. Surprise, they found another nail that needed patching. I told him to go ahead, all the while wondering whether they were patching anything and, if so, did they put the nail(s) into the tires. I arrived to pick up my car, ready to pay the $70. Lo and behold, additional charges were added for paperwork ($3) and materials used (rubber gloves, grease, etc.-$10). After arguing these add-ons, I told Juan that I was backed into a corner having to pay this because they had my car. He had a small smile on his face. I then complained to the cashier, who sent me to speak with Leslie. I told Leslie that I did not direct Criswell to do the inspection and should not be expected to pay for any part of it. She responded that I should have told them not to do so. When I said that I was not given that option, as I hadn't been told an inspection would happen, she responded that I would have known if I brought my car there more often! Ultimately, she took off the $10 charge. My mechanic checked out the car today. I am going to list the items Criswell said needing fixing, along with their costs. Those listed in capital letters were the ones that my mechanic confirmed as needing work: replace both rear tires ($672), ALIGNMENT ($150), balance both front tires ($50), brake flush ($250), transmission service ($360), spark plug replacement ($525), coolant flush ($270), and drive belt replacement ($380.40). More than $2000 worth of made up costs for a free upgrade. Ironically, the mechanic said that I did need an oil change. Had Criswell actually done an inspection instead of creating a fantasy list, that would have been a legitimate service that they could have provided. Lessons learned, even free isn't free at Criswell and don't trust anything the service department tells you.

I am a little late with writing this review, however it is very well deserved. This was the…read moresmoothest and most pleasant car buying experience I have ever had. I had not bought a car in 10 years so I was a bit hesitant initially. I spotted my perfect car (Mercedes CLA 250) from the USAA car buying service and contacted Tricars immediately. Matt promptly got back to me and we scheduled for me to take a look that afternoon. I came in and it was just as described and right price. I actually didn't expect to make a decision that day, however I felt super confident in my purchase and took the plunge. As I said before, it was such a pleasant car buying experience and 7 months later I'm still happy with my purchase. I will definitely be purchasing from Tricars again.

I'm super happy I found these guys. I traded in my mustang and got an Audi A7. The process was…read moresmooth and easy. These guys are truly professional and do not waste your time, and are utterly respectful. I've purchased many cars in my life but it has never been this easy. The front right headlight had some condensation in it and Arash said it would be taken care of on their expense in two weeks or so. They are very detail oriented and very honest. I really couldn't be happier. Matt was a big help too. I highly recommend Tricars.

I got a great deal on a 26 Nissan Pathfinder, my salesman,Eric Engram was fantastic,as was the…read moresales manager Chris Collins. The service dept.installed a hitch that looks great. Go see them.they willmake you happy!!!!!

I drove from PA to MD on Tuesday and encountered a warning symbol while in route. My 2017 Nissan…read moreRogue which was purchased in PA started to ride rough a the triangle symbol came on. once I arrived at my destination and turned the ignition off the warning light disappeared. I was Leary of driving back to PA without getting it checked. Set up an appointment with PAI SRIPATTRA at Criswell Nissan and he went over the car and found no issues or codes after driving thirty miles. He said that possibly a door was not closed completely that cause the issue. I want to give him a shout out for setting my mind at ease before returning to PA. Andrea Smith

Just bought a car here this past Friday and I cannot say enough great things about this place! The…read moreentire process from start to finish was easy and completely stress-free -- which, if you've ever bought a car before, you know is rare. Judie Mousa was my salesperson and he was absolutely fantastic. He patiently went through all of my questions, never made me feel rushed, and genuinely made the whole car-buying experience enjoyable. On the finance side, Faizan Uddin was a pleasure to work with. He walked me through the entire financing process step by step, was completely transparent about everything, and got me the best deal possible. His professionalism really stood out -- you always feel like you're in good hands when someone takes the time to actually explain what you're signing. Fitzgerald Used Cars Germantown has earned a customer for life. I will absolutely be coming back and will be recommending this location to friends and family without hesitation. You simply cannot beat their deals or their service. 5/5 stars -- don't think twice, just go!

Stop ripping of your customers. Your price are 4 to 5 X times more thsn what they are really…read more worth. You are getting Richer, while uneducated customers are getting Poorer from your over price Vehicles and interest rate. Noever more tan 2% interest rate over a New Vehicle. 18% is a big suckers move. If they let you take a vehicle home for a few days before you sign the final paper work, then they got you hook. Its your hard earned money at stake ! !

Today, I took my car into King Volkswagen for some minor service. I was somewhat nervous about…read moreusing this facility because the reviews of King Volkswagen are very bad. However, the facility is directly across the street from my office and it seemed that the location was too convenient to ignore. I am happy to report that my own experience was very different than the reviews I have read. My service consultant, Michael Park, greeted me politely and professionally, with my name even though it was the very 1st time I have ever been there. He was knowledgeable and fast in his work. He delivered updates and information that were accurate and exactly as promised. Further, the work performed was done perfectly. The reason I do not give a 5 star review is because of the woman in the cashier's office. When I approached, she was on her cell phone for some 12 minutes (yes, I timed her) playing some sort of video game which I was able to see. After waiting for what I think is an unacceptable period of time, she started to scan in some paperwork while talking to me. Not once did she look me in the face. Her communication was not professional and was not polite. She was dismissive. It is a shame to degrade the good customer service I had received up to that point with her attitude of "I don't care anything about you." If you go to King Volkswagen, please ask for Michael Park. You will like him and appreciate his professional attitude.

$700 TO REPLACE A BATTERY THAT LASTED 18 MONTHS…read more King Volkswagen replaced my battery in January 2025. By August 2026, it failed after only 18 months. I was offered no discount, goodwill adjustment, or meaningful resolution toward the nearly $700 replacement. I escalated the issue to manager Dave Scott and requested a phone call. After multiple emails, Dave stated he was "not available for a phone conversation" and suggested I take my business elsewhere. After I paid and signed my paperwork on 8/13/2026, I asked Kaylee Cummins a routine question about a service coupon. Her response: "You fired me as your advisor, so you need to ask someone else." She refused to assist me and directed me to Melanie Thompson, who also declined to assist me and referred me back to management. What began as a prematurely failed battery ultimately exposed a much larger customer-service problem. This was, without question, the worst customer-service experience I have ever experienced. Based on both the service issue and, more importantly, how it was handled by employees and manager, Dave Scott, I would strongly advise against having your vehicle serviced at King Volkswagen in Gaithersburg, MD.

*Edit: After my initial review, the director of customer services reached out to help improve my…read moreexperience. We talked about a rip on the steering wheel where she told me she could get me an appointment to possibly get it fixed. But it has been 5 days and I haven't heard from them. At this point, it's not even worth my time and energy. I am not happy. I would not recommend going to this location. I recently bought my first car (hyundai kona). My sales person Simon was very kind and helpful. However, I did have some issues with one of the sales managers who made multiple mistakes and misinformed my sales consultant with the wrong numbers. The whole process took multiple days because they could not find the car that I wanted (Kona white AWD). Then they informed me that there was a Kona white FWD available which is obviously pricier. When I finally came in to seal the deal, I was told that the original 0% interest fee was now suddenly 2.2%. I felt frustrated and blind sided. On top of this, when I spoke with the sales manager over the phone, she was extremely aggressive and rude. If there is a mistake or complication, I don't believe that it is ever okay to put your frustrations on others, especially your customers. But overall I am very happy with the car. I'm just disappinted at the multiple mistakes and disrespect.

**Review of My Experience at Fitzgerald Hyundai in Gaithersburg**…read more I recently purchased a 2024 Hyundai Santa Fe from Fitzgerald Hyundai, and while the vehicle itself is fantastic--boasting great comfort, design, technology, and a solid warranty--my overall experience at the dealership had its ups and downs. The day before my purchase, I visited the dealership to explore inventory and discuss potential deals. I was greeted by Marcus Ried, who helped initiate the process. I asked about the out-the-door price and any discounts available if I decided to make a purchase that day versus waiting until the next day. Marcus got his manager, Kevin, involved, and they agreed on a $1,000 discount off the sticker price. We verbally confirmed the deal, and I left knowing I would return the following day with my trade-in and all necessary documentation. Upon my return, I found my new car parked up front, ready for finalization. However, the process took longer than anticipated--about three hours--because Kevin informed me there was some confusion over the agreement from the day before. Despite Marcus verifying our deal, management seemed hesitant to honor it initially. After some back-and-forth, we managed to move forward, but the delay felt unnecessary given our earlier discussions. During the closing, I worked with a finance representative (whose name I regrettably forgot), and she made the process relatively smooth. I was offered various upsells, including the Fitzgerald VIP card for $799, which I declined based on my previous experiences with loaner cars being challenging to obtain. Once I drove off in my Santa Fe, I noticed a few issues that should have been addressed before delivery. There was a ripped lining on the headrest, stickers still on the car, and it was clear that the vehicle hadn't been properly detailed; even the windshield washer fluid ran out within four days. Overall, my experience highlighted some common dealership practices, and while Fitzgerald Hyundai initially seemed like the best option compared to other dealerships like Orisman of Laurel and Bowie and Hyundai College Park, the process felt convoluted at times. It made me question whether this truly represented "the FITZWAY" of doing business. Do your research and be prepared for some negotiation, but ultimately, I'm pleased with my new Santa Fe despite the bumps along the way.

I found this deal on Auto Trader great deal family friendly and I have a great car that has not…read moregiven me any problems ;I have recommended this dealer to all my family and friends .

Zero stars. We called ahead to confirm that the vehicle was on the lot. Got to the lot to be told…read morewe had to wait 30 minutes for the car to be brought to the lot. English was not the "salesperson's" first language so he did not understand our questions. We drove out of our way based on a lie.....or was it his lack of communication skills??

Chas detailed my car interior at my workplace. The communication was clear and good. He was right…read moreon time in the morning and finished as expected. The car looks and smells great. I'd definitely use his service again.

Reached out to Chas this past weekend (Saturday) for a last minute appointment on Tuesday for a car…read moredetail. Quick response and showed up to my house on time. He did an amazing job with my car. I primarily have a lot of hair in my car because of my dog. I appreciate the details of degreasing my engine and using clay bars (because not every detailer does). My tires were the best part. Chas is incredibly fair with pricing and got the job done in about 3.5-4 hours. Highly recommend.