I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

Most folks these days would probably say they'd rather do anything other than buy a car, but I…read moretrust Sam and Al will change their minds. These guys made it not just easy, but legitimately enjoyable. I reached out via email and got a response back within 15 minutes. Once I arrived to check the car out, it was as good in person as it looked on paper. No pressure, no hassle. Pricing is firm but more than fair, and they even offer warranty options if you want the extra peace of mind. In short, I had a 10/10 experience (only took about an hour and a half, counting test drive and paperwork) and would absolutely buy again if given the option.

Direct Auto Access offered a very competitive price in the first place…read more Even after my paying for the used car they still remained honest and conscientious. Although they were a dealer, they almost acted on behalf of the buyer in making sure that the existing car problems would be fixed without the buyer's worry. The sales staff was professional with no pressure. He was very kind and attentive to all our questions. You are in good hands with Direct Auto Access. It was a pleasant experience overall.

I have purchased two Honda Hybrid Accords from Criswell. The first in 2018 and the second last…read moreweek. I've dealt with both Steve and Dominique. They were both gentlemen. The discussions were honest, and straightforward and went smoothly. No hard sell ever. I can't speak to their service department as Ive used another dealership for that for a long time period of time. But I know when it comes time for another car, it's likely to be a Honda from Criswell. Do your homework, know your prices, and it is okay to say you plan to buy today. If you don't like the deal - you can walk away. But I did like the deal. And Indid buy. And now Im happily driving a new accord hybrid.

Review based on Servicing -…read more I brought in my 2018 Honda Accord for a standard oil change and tire rotation. Dropped it off around 1030 AM and if you don't wait there, they will put you behind those that are (fine - makes sense). I asked if I could get the car by 2PM. No problem. I started checking in around 130 and had to text my service agent multiple times to get a response back. By 2PM I still did not receive confirmation that my car was ready. After calling the front desk, they finally got back to me that they wanted to handle a recall item. Fine. By 4PM they had found two other issues. The service agents are not on top of responding back to you and their pick service is on call - so you can't set a time to be picked up.

I am a little late with writing this review, however it is very well deserved. This was the…read moresmoothest and most pleasant car buying experience I have ever had. I had not bought a car in 10 years so I was a bit hesitant initially. I spotted my perfect car (Mercedes CLA 250) from the USAA car buying service and contacted Tricars immediately. Matt promptly got back to me and we scheduled for me to take a look that afternoon. I came in and it was just as described and right price. I actually didn't expect to make a decision that day, however I felt super confident in my purchase and took the plunge. As I said before, it was such a pleasant car buying experience and 7 months later I'm still happy with my purchase. I will definitely be purchasing from Tricars again.

I'm super happy I found these guys. I traded in my mustang and got an Audi A7. The process was…read moresmooth and easy. These guys are truly professional and do not waste your time, and are utterly respectful. I've purchased many cars in my life but it has never been this easy. The front right headlight had some condensation in it and Arash said it would be taken care of on their expense in two weeks or so. They are very detail oriented and very honest. I really couldn't be happier. Matt was a big help too. I highly recommend Tricars.

I drove from PA to MD on Tuesday and encountered a warning symbol while in route. My 2017 Nissan…read moreRogue which was purchased in PA started to ride rough a the triangle symbol came on. once I arrived at my destination and turned the ignition off the warning light disappeared. I was Leary of driving back to PA without getting it checked. Set up an appointment with PAI SRIPATTRA at Criswell Nissan and he went over the car and found no issues or codes after driving thirty miles. He said that possibly a door was not closed completely that cause the issue. I want to give him a shout out for setting my mind at ease before returning to PA. Andrea Smith

Their customer service was fine, but the rates they want to charge you for any repair are…read moredefinitely inflated and not worth the price. Advise anyone to get a second opinion before you agree to doing any auto service at this location.

Just bought a car here this past Friday and I cannot say enough great things about this place! The…read moreentire process from start to finish was easy and completely stress-free -- which, if you've ever bought a car before, you know is rare. Judie Mousa was my salesperson and he was absolutely fantastic. He patiently went through all of my questions, never made me feel rushed, and genuinely made the whole car-buying experience enjoyable. On the finance side, Faizan Uddin was a pleasure to work with. He walked me through the entire financing process step by step, was completely transparent about everything, and got me the best deal possible. His professionalism really stood out -- you always feel like you're in good hands when someone takes the time to actually explain what you're signing. Fitzgerald Used Cars Germantown has earned a customer for life. I will absolutely be coming back and will be recommending this location to friends and family without hesitation. You simply cannot beat their deals or their service. 5/5 stars -- don't think twice, just go!

Great experience with the whole team. I was looking for a car for my teenager and Finance Manager,…read moreFaizan Uddin understood my needs and sent me options in advance. By the time I got there, I was pretty much sold. The process from selecting, purchasing and financing was very smooth.

Today, I took my car into King Volkswagen for some minor service. I was somewhat nervous about…read moreusing this facility because the reviews of King Volkswagen are very bad. However, the facility is directly across the street from my office and it seemed that the location was too convenient to ignore. I am happy to report that my own experience was very different than the reviews I have read. My service consultant, Michael Park, greeted me politely and professionally, with my name even though it was the very 1st time I have ever been there. He was knowledgeable and fast in his work. He delivered updates and information that were accurate and exactly as promised. Further, the work performed was done perfectly. The reason I do not give a 5 star review is because of the woman in the cashier's office. When I approached, she was on her cell phone for some 12 minutes (yes, I timed her) playing some sort of video game which I was able to see. After waiting for what I think is an unacceptable period of time, she started to scan in some paperwork while talking to me. Not once did she look me in the face. Her communication was not professional and was not polite. She was dismissive. It is a shame to degrade the good customer service I had received up to that point with her attitude of "I don't care anything about you." If you go to King Volkswagen, please ask for Michael Park. You will like him and appreciate his professional attitude.

I had an appointment to test drive a car and they didn't not call me to tell me someone who had an…read moreappointment 45 minutes prior had purchased the car. I sat in DC Rush Hour traffic both ways for nothing. Staff all smelled like smoke and one of the sales reps had a Zyn can on his desk - yuck!

**Review of My Experience at Fitzgerald Hyundai in Gaithersburg**…read more I recently purchased a 2024 Hyundai Santa Fe from Fitzgerald Hyundai, and while the vehicle itself is fantastic--boasting great comfort, design, technology, and a solid warranty--my overall experience at the dealership had its ups and downs. The day before my purchase, I visited the dealership to explore inventory and discuss potential deals. I was greeted by Marcus Ried, who helped initiate the process. I asked about the out-the-door price and any discounts available if I decided to make a purchase that day versus waiting until the next day. Marcus got his manager, Kevin, involved, and they agreed on a $1,000 discount off the sticker price. We verbally confirmed the deal, and I left knowing I would return the following day with my trade-in and all necessary documentation. Upon my return, I found my new car parked up front, ready for finalization. However, the process took longer than anticipated--about three hours--because Kevin informed me there was some confusion over the agreement from the day before. Despite Marcus verifying our deal, management seemed hesitant to honor it initially. After some back-and-forth, we managed to move forward, but the delay felt unnecessary given our earlier discussions. During the closing, I worked with a finance representative (whose name I regrettably forgot), and she made the process relatively smooth. I was offered various upsells, including the Fitzgerald VIP card for $799, which I declined based on my previous experiences with loaner cars being challenging to obtain. Once I drove off in my Santa Fe, I noticed a few issues that should have been addressed before delivery. There was a ripped lining on the headrest, stickers still on the car, and it was clear that the vehicle hadn't been properly detailed; even the windshield washer fluid ran out within four days. Overall, my experience highlighted some common dealership practices, and while Fitzgerald Hyundai initially seemed like the best option compared to other dealerships like Orisman of Laurel and Bowie and Hyundai College Park, the process felt convoluted at times. It made me question whether this truly represented "the FITZWAY" of doing business. Do your research and be prepared for some negotiation, but ultimately, I'm pleased with my new Santa Fe despite the bumps along the way.

*Edit: After my initial review, the director of customer services reached out to help improve my…read moreexperience. We talked about a rip on the steering wheel where she told me she could get me an appointment to possibly get it fixed. But it has been 5 days and I haven't heard from them. At this point, it's not even worth my time and energy. I am not happy. I would not recommend going to this location. I recently bought my first car (hyundai kona). My sales person Simon was very kind and helpful. However, I did have some issues with one of the sales managers who made multiple mistakes and misinformed my sales consultant with the wrong numbers. The whole process took multiple days because they could not find the car that I wanted (Kona white AWD). Then they informed me that there was a Kona white FWD available which is obviously pricier. When I finally came in to seal the deal, I was told that the original 0% interest fee was now suddenly 2.2%. I felt frustrated and blind sided. On top of this, when I spoke with the sales manager over the phone, she was extremely aggressive and rude. If there is a mistake or complication, I don't believe that it is ever okay to put your frustrations on others, especially your customers. But overall I am very happy with the car. I'm just disappinted at the multiple mistakes and disrespect.

I found this deal on Auto Trader great deal family friendly and I have a great car that has not…read moregiven me any problems ;I have recommended this dealer to all my family and friends .

Zero stars. We called ahead to confirm that the vehicle was on the lot. Got to the lot to be told…read morewe had to wait 30 minutes for the car to be brought to the lot. English was not the "salesperson's" first language so he did not understand our questions. We drove out of our way based on a lie.....or was it his lack of communication skills??

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Honest, Reliable, and High-Quality Auto Repair…read more This family-owned auto repair shop is as good as it gets. From the moment you walk in, you're met with friendly, professional service and a team that truly cares. They provide honest assessments, clear communication, and high-quality workmanship without any pressure for unnecessary repairs. They are so good that I live an hour away and still bring my car to them for repair. Throughout the process, they keep you informed and take the time to explain everything, so you always know what's going on with your vehicle. Their attention to detail and commitment to doing the job right the first time set them apart. If you're looking for an auto repair shop that values integrity, reliability, and top-notch service, this is the place to go. Highly recommended!