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Rockville, MD

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Membercar

3.6 (89 reviews)
Closed • Closed

Services - Membercar

Auto detailing work

Auto engine repair

Oil changes

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Hyundai Equus

A very careless driver totaled my husband's pickup which set him in search of another vehicle. He came across the Hyundai Equus and said "That's the one!" I arranged for a test drive and he was sold! The entire process went smoothly from start to finish. Although we were pre-approved for a car loan thru the credit union, everything else went smoothly and relatively quickly and my husband got the car he's been wanting.

2015 MINI Cooper Paceman S
Michael B.

I contacted MemberCar about a MINI Cooper Paceman I found online, and Rob Moreno responded with an invitation to see the vehicle. I was in the neighborhood and dropped by unexpectedly. Rob was with someone, so Tyler brought the vehicle out for a quick view. It was well-maintained, bordering on immaculate! I arranged for a test drive and scheduled an inspection at a local MINI dealer. Rob was friendly and accommodating, and his no-pressure demeanor was refreshing. The inspection found a couple of needed repairs that were not deal-breakers for me, and the owner, David (who EVER meets a dealership's owner during a purchase?!), offered to take care of the repairs! All in all, the process was flawless AND painless, and I would highly recommend Rob Moreno and MemberCar for their exceptional vehicles and over-the-top customer service!

Carrie J.

Membercar is low stress and a friendly operation. My husband and I had a great experience buying a car from Tyler at Membercar. All of their vehicles are subject to Maryland's rigorous car standards, so you can have confidence buying a used car because it's passed the vehicle inspection. We ended up buying a used Subaru with ~65k miles, heated seats and a beautiful sunroof.

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5 years ago

Business owner information

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David W.

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2 years ago

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6 years ago

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David W.

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3 years ago

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4 years ago

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David W.

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7 years ago

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8 years ago

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5 years ago

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David W.

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4 years ago

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Review Highlights - Membercar

“Great experiences working with Anthony, Jordan, and David.”

Mentioned in 14 reviews

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BMW of Rockville - A beautiful car in the showroom.

BMW of Rockville

(504 reviews)

Had a great experience at BMW rockville found the car I wanted spoke with Carlos who cut right down…read moreto it with me got me to the sales manager. Lenny was great and we got the whole thing done exactly how it was on paper and should be good deal and win-win for both parties...would definitely recommend using them. You just gotta know what you're looking for and how to buy a car excellent experience!

As a business owner I feel obligated to share my experience with BMW of Rockville regarding a…read moreserious warranty issue with my 2023 BMW iX xDrive50. The DC fast charging system failed completely during a family road trip in December 2025. When I reported it, the dealership repeatedly suggested the problem was the charging station -- not the vehicle. I had personally witnessed an identical 2023 BMW iX charge successfully at the same station where mine failed. It took my husband physically accompanying me to the dealership before anyone took the matter seriously. The vehicle was at BMW of Rockville for 62 consecutive days. During this time the dealership attempted to return the vehicle unrepaired, failed to record a loaner vehicle request causing a two-month service delay, and missed multiple committed repair deadlines without proactive communication. I was provided a gasoline-powered loaner despite owning a battery electric vehicle. The repair ultimately required replacement of the Combined Charging Unit and Battery Management Electronics -- over $8,200 in parts. BMW's own repair order confirmed the fault was with the vehicle all along -- the same conclusion I had reached four months earlier. The vehicle faulted on its first real-world DC fast charging attempt at Electrify America the day after return. I have since filed complaints with NHTSA, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. BMW of North America has failed to respond to a formal compensation demand letter despite a 14-day response deadline. I share this as a factual account to inform other EV owners of what to expect if they encounter a serious warranty issue at this dealership.

Fitzgerald Subaru

Fitzgerald Subaru

(266 reviews)

I decided to trade in my 10 year old Mercedes GLE for a more reliable, safe and fuel efficient…read morevehicle. Fitzgerald is 8 miles away and 2 of my friends purchased there. Justin Liverpool answered when I called. He was ready for our appointment. Extremely professional and very knowledgeable with lovely manners that are sincere. I ended up purchasing a 2026 new Outback with the touring trim. Beautiful Pear White with black accents and Java Brown soft leather. The seats are as comfortable as a Mercedes. My insurance went down 50% because of all the loaded safety features. I am extremely impressed with the ride. It handles beautifully and I feel safe. Nick Zaria the Manager was friendly, nice and very fair with me. He gave me a dog harness for my dog that snaps in the back seat. I got the 1.90 % for 72 months and end of year discount for 2026. No games and I was in and out with Tristan the finance manager. He is very sweet and composed, professional and discloses everything. It's a great team. I sold Mercedes for 12 years. So I know a good work environment when I see one. Everyone at Fitzgerald has a good work ethic there and they are extremely dedicated at making the customer happy.

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

DARCARS 355 Toyota of Rockville - The inside of the dealership

DARCARS 355 Toyota of Rockville

(273 reviews)

Had to take my car in for a service recall. It was a long wait, but I can understand how busy these…read moremechanics are. I had a 10:15 AM appointment and got there early enough waited about four hours before completion. I was very grateful that they also did an inspection on my car and not just service the recall. They also found that on my last service to Jiffy Lube for an oil and filter change. They did not refill my oil tank. It was dry! This could've caused the me problem for my car. So thank you dark cars of Rockville. I was able to pick my grandkids up from school with five minutes to spare. Your service was impeccable, minus the long wait time.. Thank you very much Claudio Brooks

I visited the service department here on 5 separate occasions for my brand new 2026 toyota. The…read moresame glass mirror has been giving me problems since purchase and it was replaced under warranty 2 times, all of a sudden the 3rd time that these plastic clips break from the glass, its not covered under warranty because they claim the tiny scratch on my mirror was from an impact that caused the glass to fall out. They are dishonest and frustrating. It takes the service manager days and constant calling and leaving message to even get in touch with him. His lack of customer service was distasteful. I will never bring my car here or purchase again. Will always tell everyone my review of the terrible service. I have a brand new car less than 6 months old with less than 5k miles and they want me to pay out of pocket for an obvious quality issue. Every other employee and service advisor we spoke with agreed that there is no way a tiny scratch could have caused impact to make the glass fall out. Believe all of the recent negative reviews. Maybe what they need are new shop foremans and service managers who are honest and helpful.

Ourisman Volkswagen Of Rockville - Another model in grey.

Ourisman Volkswagen Of Rockville

(161 reviews)

My wife and I were looking to purchase a few years old Lexus ES 350 advertised at Ourisman VW of…read moreRockville. I used the chatGPT App to see which used car salesman at this dealership is most recommended by recent customers for the best purchase experience. The first name that the App recommended was Andre. I called the dealership and got an appointment with Andre to test drive the car. Andre had the car ready for us to test drive when we reached the dealership. We liked the car but wanted to think about the purchase. Andre called us back a day later to see how he could help in making a decision. I told him we wanted a higher trade in value for our car. Andre talked to his management and got us a higher trade in value for our car. I followed up with Andre to ask questions several times in the next few days and he answered all my questions promptly and professionally. He made sure we felt comfortable with our decision to purchase the car without ever being pushy. When we went back to purchase the car, the entire experience was smooth, straightforward, and enjoyable. We had not had dinner when we got to the dealership, so Andre ordered us a pizza while the paperwork for purchasing the car was being completed. Andre's customer service was outstanding, and he truly went above and beyond to make sure everything was taken care of. We highly recommend him to anyone looking for a trustworthy and professional car salesman.

I downloaded yelp just to say this, I had been interested in…read morea white 2021 Volkswagen Jetta for weeks and was excited to buy it. Matthew gave me his number so I could compare insurance quotes, and at first he seemed professional and helpful. He invited me out under the impression that he was going to help me figure out financing options, but the situation ended with him staying at my house in a way I was not comfortable with. I still wanted to buy my car, but now I feel like I have to avoid someone who was supposed to be helping me as a customer. I would appreciate being able to work with a different salesperson, and I hope management takes concerns like this seriously. Hire better.

Membercar - car_dealers - Updated October 2026

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