Recently purchased a car at Darcars through Alex F and was extremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership. read more

I called the dealership to have a software update for my 2014 sequoia infotainment system (the hands free speaker is not working well I hear all the phone calls very muffled). I saw on the sequoia forum online that the first step is to update the firmware and it might fix the issue. Unfortunately the software on the Toyota website doesn't work and you have to go to a dealer to get it done.. We're talking about plugging in a USB stick into the stereo port for 2 minutes! They're asking for $150 for that!! It's supposed to be a free service since your system is outdated and can't receive a normal update.. It's very disappointing and it feels like they're taking advantage of the situation because they're the only ones who can do it. Greedy and nasty dealership. read more

DARCARS Toyota - The infotainment system - Car Dealers Near Me - Silver Spring, Maryland

I was on this site last week stating how great the sales department was. I stand by that first impression. But it was a first impression. After a week of driving the vehicle, I found that the wheel lock nut was missing, as was the drivers manual. Then I found the alignment grossly off and had to pay to have it done, as well as the tires being grossly overinflated. They were at 41 pounds when they should have been at 33. Remedy? Well i had to take time off my work to drive back to the dealer and get a new key which they gave me. The manual? I was told it was in the app, otherwise, I had to weight 8 months to obtain a new one. when you want a quick answer to the question, nothing beats the manual. I had not called them about the alignment because I can't afford to take anymore time off work to have addressed it. AND dealers don't cut checks after they sell a car, soooo..... Lastly, The DARCARS assurance program I was given does not start for 60 days after sale and I have to call them to let them know I made an appointment at another dealer to have it done. Then and only then will they send that dealer an email to confirm I had it. No print out or any other item given to me to prove I had it. Talk about a system full of friction. These are not catastrophic, but annoying enough to warrant a low score after spending a shitload to purchase a car (prices not being negotiable). I share blame to the extent that I did not check for these things, but a good dealer should think about all the things a customer needs and work to avoid such annoyances. This is clearly not one of the good ones. read more

We purchased a 2025 Toyota Sienna from DARCARS Toyota of Silver Spring in September 2025, and this has been one of the most stressful vehicle transactions we have ever experienced. At the time of purchase, approximately $6,000 in optional products (warranty, tire & wheel protection, GAP, and dealership assurance products) were added to our contract without proper explanation or separate authorization. These items were not clearly disclosed or initialed individually as required under Maryland guidelines, which we later discovered when reviewing our paperwork. When we questioned the add-ons, the dealership agreed to cancel them. However, the refund amount credited to Toyota Financial was less than what was represented during cancellation. We were later told that a portion was deducted due to mileage, but this was not clearly disclosed at the time the cancellation form was signed. Despite multiple phone calls and emails, including attempts to reach the finance department and management, responses have been inconsistent or nonexistent. We have had to repeatedly follow up just to receive basic accounting information. What makes this most disappointing is not just the money -- it's the lack of transparency and communication. We trusted the Toyota brand and expected integrity and professionalism throughout the process. Instead, we have spent months trying to resolve issues that should not have occurred in the first place. We are now working through corporate channels and the Maryland Consumer Protection Division to obtain a full written accounting of the transaction. We strongly encourage anyone purchasing from this dealership to carefully review all paperwork line by line and confirm every optional product before signing. read more

--- UPDATED REVIEW --- Shortly after writing the old review below (1/5 star), Arianna, from DARSCARS, called me to clarify things, apologized about incorrect information that other salesmen and people told me at DARSCARS, and offered a refund. I was informed that the owners (2 brothers) read each review that is posted, and may not be aware of what customers are experiencing unless reviews are written, so they truly appreciate ALL reviews. If there are any concerns or complaints, they want to know so they could make the establishment a better place. Arianna is one of their star employees who contact each customer in order to address these concerns. Shortly after posting the review, she graciously called to try to clarify things. Unfortunately, because I was moving to South Korea, I ended up missing the call. She texted me noting she wants to make things right for me (which I truly appreciated it). When I told her I was in Korea and asked if there's a way to contact with WhatsApp or such since it costs me money to call internationally, she had took the extra step to figure out a way to communicate with me. She honestly deserves 5/5 stars, a bonus, and promotion for all the effort she made in trying to navigate how to communicate with me and understanding my situation of me moving to South Korea. She had to calculate the time differences to see what time would work and even called me on Saturday, which was the day I was free! On the phone, she clarified that the $2820 Assurance policy was OPTIONAL, had reprimanded the person who was obtusely rude to me and told me wrong information, and assured me that the team will have a conversation since I had informed her that the finance guy also told me it was mandatory. read more

DARCARS Toyota - Car Dealers Near Me - Silver Spring, Maryland

This dealer gets 1 star simply because the sales people are respectful, and kind, I stop at thorough. I purchased a vehicle from here and spent hours at the dealer, not unusual but when you have financing in place before walking in the door it's a bit unusual. Furthermore, I literally was there and watched the sun set. By time my deal was final it was dark, the car looked clean and the sunrise the next day proves it was. However, this is where all of the problems started. 1. The sun roof was jacked up, but was an easy fix...we'll come back to that. 2. The tires in the front didn't match the back, meaning the tires wouldn't stay inflated. We won't come back to this, it's called cutting corners. 3. The fender cover was broken. 4. The lift gate was broken. I took the car back for service a week later and they claimed they fixed everything. But nothing was done! Literally NOTHING! I took the car back and reminded them I didn't want to come back again for service this early but here I am. They were polite, took my key and said we'll have it back to you next day by close of business. Okay, Cool...didn't happen. A week later I got my car back after absolutely no communication from the dealer or service department, I literally called ten times over two days only to be transferred to ringing phones with no vm and no answer. I resulted to calling DARCARS HQ, and this is when the action took place. But even then HQ who promised to call back in 24 hours didn't call me, I had to call them and I had to track down the person who sold me the car and finally between the two of them we got some where new tires, lift gate works, sunroof seems to be on point. All good...maybe, maybe not. I'll never go back to DARCARS. There are a lot of fingers to point at for the blame. Unfortunately those that suffer are likely the sales people because of the lack of good service from the sales center. At the same time customer service all around isn't a priority here and it needs fixed. Oh yeah before I forget the General Manager called me after my complaints, I work just like him so I couldn't answer but I sent him a text message...guess what...he didn't respond. Not surprised. It's a shame that this dealer is what it is, but once someone or something shows you who they are believe it. The ratings across the internet on them don't lie, you've been warned....positives here they cut corners so that saves you money when buying but it won't save you the headache after you drive away so be smart and dive right on by this dealer. So the pros are minimal. One thing I'll say there are some good people that work here, I don't drop names in my post but I will say this if they left this dealer they would likely be better off and make more $$$. Farewell DARCARS. read more

Last night, Wednesday, April 23, I made an appointment through the Toyota app on my phone to change my car tire, which had happened for the second time. When I waited for them to call me in the morning (according to the site's own regulations) and no one called, I called myself and the interesting thing was that my appointment was not registered at all, they didn't have the free time I had in mind and I had to make an appointment again for Friday. I wanted to say, don't be fooled by these ads on the Toyota site, or visit in person or call. read more

DARCARS Toyota - Car Dealers Near Me - Silver Spring, Maryland

I came into to look at a RAV4. After looking at the reviews on YELP, I wasn't sure about this place. I was met by a young salesman named Sam. He greeted me, made eye-contact and actually took the time to listen to the features I told him I wanted on a car. I had a price in mind that was probably a little unrealistic, and while he said he couldn't meet that price, he would do what he could to earn my business. I really felt he genuinely wanted to get me the car I wanted and he was fair throughout the process. He made me feel like he valued my business. When I need another car, I will be back and will only work with Sam. This place needs more salesmen like him. read more

I would avoid this place at all costs. I bought my car here in 2024, and that ordeal was so frustrating. The salesperson was ok; it was the finance guy that we had a problem with. Very predatory. He didn't explain everything, just gave us a number at first. With all the hidden things he snuck in the contract. Anyway, after that long process, the next frustrating thing about this dealership is the service dept. a simple oil change takes FOREVER. This place needs a management overhaul. Not coming back here again. We recently bought a car at Toyota Sheehy in Laurel, and that experience was much much better. Almost to the point that it was too good to be true, but that's probably because DARCARS Toyota in Silver Spring burned us so bad. NEVER AGAIN. read more

I brought my car for a full detail cosmetic conditioning. They returned my car with a chip in the windshield and denied responsibility. They took a picture of my car when I dropped it off. So I asked for a picture after they completed the job and they could not provide it. read more

waited 2 weeks for an oil change appointment on a Saturday. Made an 11:30am appointment. They didn't even look at it until after 2:00pm. Then they took 2 1/2 hours to do an oil change and alignment. 5 hours total wait time and an ENTIRE Saturday afternoon WASTED! Find another dealership to get your oil changed!!! read more

Come here if you don't mind waiting 4 hours + for a simple service on your vehicle. They take forever with everything. Everyone here is working on their time not yours. 0 stars if I could. read more

Got a bad deal on my last car! Brought three cars in total! Serlom Aleiu are bad salesman. Bad customer service! Will never buy another car from Toyota after it's all said and done. A lot of stooges in gay clothing with over priced fashion items on. Nobody really knows anything about the cars they are selling. Service is even worse. Had the cops called on me for a car that was mine and was nearly assaulted with a crow bar. Some lessons are worth money because it will never happen again with this dealer/car manufacturer. They are aiming to give you the highest interest rate even if you come with your own bank they only care about making money if you trade in look at taking on a lot of negative equity. Terrible! read more

I had a deeply frustrating experience at this dealership. Initially, they added an undisclosed fee related to "upcoming tariffs," which I had to challenge to have removed--something less assertive customers might have unknowingly paid. Then came the lease negotiation. The finance person quoted me a monthly lease amount that turned out to be almost double what they initially claimed. They tried to explain it away by saying it included cash from my trade-in, but the numbers didn't add up. When I pointed this out, the manager casually said, "Math isn't [his] strongest suit," which did not instill confidence. After signing several documents and realizing the deception, I walked out, thankfully, before signing the final paperwork. No sale was completed, and I'm relieved I kept my current car. The bottom line is to be extremely cautious if you do business here. Check every number yourself, and don't assume you're getting the full story upfront. read more

great service overall cars selection was nice and the agent was very helpful getting us what we need read more

DARCARS Toyota - nice service and cars is good the overall dealership is good with their client - Car Dealers Near Me - Silver Spring, Maryland

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Although my wife and I ended buying a new car from this dealership, the experience was awful, and the people we dealt with were either intentionally misleading us at worst or bad, inconsistent communicators at best. We spent 7 long hours trying to reject optional expenses that they kept trying to force on us over and over again or bury in confusing language/documentation, and they kept contradicting themselves. As just one example, the financial guy we were working with kept pressuring us to get an extended 8-year warranty and tire/wheel protection that would have added about $5,000 to the price of the car. We continuously said no, and he kept incrementally lowering the added cost, which would still end up being over $4,000. Eventually, he wrote $647 on a piece of paper and offered that as a price. We clearly asked if this was just a one-time, upfront, flat cost. He said "yes." We decided that a one-time cost like this would surely be lower than any maintenance costs that would accumulate in the next 8 years, so we agreed. He drew up the paperwork, which I carefully read despite how extensive it was, and saw that the cost of extended warranty and tire/wheel protection was still over $4,000. I asked him about this, and he said that $647 was the monthly cost. When we pointed out the contradiction, he denied ever saying it was a one-time, upfront cost. Was he lying or just that poor a communicator? We asked him to draw up documentation without the optional costs added in, yet he continued showing us figures with them included, all the while trying to make us feel like we're missing out. We kept saying "no" and insisting on the base price. He finally relented after way too long. If you end up having to buy from this dealership, here's my advice. Pay careful attention to everything they say and show you, be strong, stay focused on what you want (not what they say you should want), and advocate for yourself. If possible, I also strongly suggest having someone with experience working with dealerships that you can call/text for advice while you're in there, which was a big help for me and my wife. Also, don't be afraid to ask the salesperson to step away if you need personal space to think/discuss options. We did that many times. read more

This place gets four stars! The customer service is great but I think since it's sooooo busy? It loses a star because it takes forever when you close on a vehicle. Haha. Their parking situation is crowded too. That is the only bad things. Their selection of cars are good, they have some great options. I like how you can get the best price here too. Compared to other dealerships. I went to 7 before signing for something here. They will try to sell you all the warranties but we didn't get it. If you have a good mechanic? You will be fine. They have drinks there too and clean bathrooms lol you will definitely rely on that because if you close on a deal? You will be there for 4 hours haha. Thanks for the great service read more

DARCARS Toyota - My new BMW - Car Dealers Near Me - Silver Spring, Maryland

I had an appointment to convert my expiring vehicle lease to finance. My husband and I arrived on time and got seated. Nobody came to check in on us or anything for 10+ minutes. Then someone we had the appointment for came by only to step away having us waiting some more. His desk was littered with customer information, names, phone numbers and everything. That made me feel uncomfortable how our personal information will get treated and I foresee it as an upcoming paperwork nightmare. We ended up leaving after sitting there for nearly 30 minutes. It was a total waste of our time and I wish I had known. Am glad I went elsewhere after also checking the reviews on Yelp. I can totally understand how and why the customer service aspects fails. read more

The salesperson who approached me never introduced himself or asked who I was. I mentioned I was interested in the Highlander and he began telling me how the Grand Highlander was not currently available (this was back in October) due to a recall. But I hadn't asked about the Grand Highlander. He offered no prochures as he claimed they were out. He was overall rude and dismissive. I left and went to Subaru where I had a wonderful experience. read more

Do not , for the love of God, do business here. Oh my goodness , I bought the car in this photo a 2016 Audi q3 w 48,00 miles. Initially my salesman had trouble starting, so he did something to the key and it started I bought this car 7/09/24 and it didn't start 7/10/24; Before my friend left, he told the salesman to supply another battery and he nodded in agreement. The salesman came out 7/10/24 tried to jump it and determined it needed to be replaced and arranged for a tow . It's now 7/17/24, and after speaking to manager of used car sales he argued me down that they had no knowledge it needed a battery before it left the lot and it took this long to secure a battery. I no longer want the car, but it might be too late to get out of this contract If I could give no stars , but complete darkness that's what you will feel if you go ahead with a sale here read more

DARCARS Toyota - After a marathon 8 hour car sale, I'm limping , I'm in so much pain but excited to own a vehicle. - Car Dealers Near Me - Silver Spring, Maryland

DO NOT COME HERE!!! Extremely dissatisfied with my experience with Darcars Toyota Silver Spring. On December 29th, 2024, I purchased a 2021 Toyota Corolla. The saleswoman at the time was pleasant but the finance personnel was rude and condescending as I did not want to purchase the dealerships' extended warranty. This interaction was made worse as I had my grandmother with me. Lack of respect from the Finance Personnel. On December 30th, 2024, I came back to pick up the car, the saleswoman was under the impression that I only made the down payment on the 29th but I explained to her that I took care everything and was only there to pick up the car. Lack of communication between the finance personnel and the saleswoman but at the end of the day, I picked up the car. Not even 24 hours after driving off the lot, I noticed a gap in the bumper on the driver side. I immediately contacted the dealership to speak with the saleswoman. I explained my discovery and sent her pictures. I told her that I wanted to bring my car into the service center that same day but she expressed that they will be closing early due to NYE. I understood and I told her that I will be making an appointment with the service center for the later that week, which the saleswoman simply said okay to. Friday, January 3rd and I'm at the service center. When making the appointment and checking the car in, I expressed that I will be "waiting while the car is being serviced". I received a text message saying that I can use this number to ask any questions while the car is being serviced. 1.5 hours go by with no updates, so I texted the number asking if there was any updates...no response. Another 30 minutes go by and I asked the same question, this time I did get a response but it says " your car is scheduled to be looked at tomorrow". I immediately went to the front desk and asked for clarification as I specially told the appointment scheduler and the gentleman that checked in my car that I will be waiting for it. Turns out someone put on my sheet that I was leaving it overnight, I was livid as I was sitting there for over 2 hours at this point thinking my car was being looked at but someone carelessly put on my sheet that it was left. The front desk spoke to some of his colleagues and they were giving me looks, I honestly didn't care as they were wasting my time and I needed answers. After an additional 15 minutes, it turns out that someone was working on my car but they were unable to fix it onsite and it needed to be taken to the bodyshop...again very upset. The front desk was apologetic and explained that he would call me on Saturday with a scheduled appointment for the bodyshop. I didnt believe that as the bodyshop isnt open on the weekends. I did explain to him that I just got the car that Sunday and he was surprised that my saleswoman wasn't taking care of this. This statement comes into play later. Tuesday, January 7th, 9 days after I purchased this car. I called the Service Center again about making an appointment with the bodyshop, the lady expressed that I would need to call their collision department to schedule with them directly...this is not what the front desk told me on Friday January 3rd. I went ahead and called the Collision department and to my surprised that they said that the sales department would have to contact them directly to take care of this issue. I explained to the lady that no one told me this but I understood. I immediately called the Used Car department and asked to speak with the manager, I guess they weren't available as the saleswoman picked up. I identified myself and before I could finish my sentence she immediately says " Yes, you were supposed to bring the car in but I'm not sure if you did". I stopped her there and told her that I did bring the car in to the service center, like I told her via text. She then says that she tried to explain to me that I was supposed to take it to them to have her manager look at it. Lies, she never told me that. As I was trying to tell her that she did not inform me of this process she again cut me off and told me to "listen". There was some back and forth and after I told her that I have text messages that proves she never told me of this process that's when she apologized and owned up to her mistake. She then told me that I would need to bring the car in to have Shane (manager) look at it to make the final determination on what to do. I said okay and I will be back that week. After multiple calls and having to get corporate involved, I finally got my car fixed. However as of June, 23rd, the bumper is once again hanging off but it's worse now. Again, I had to get in contact with corporate for their assistance with this matter. Waiting on a response from the dealership. This has been such a terrible experience. I do not recommend any to purchase their car from this location. read more

Worked with a salesman. Finalizing deal. He was getting me paperwork before my 5 hour long drive. Then he goes silent. Two days later I ask what's up and he tells me they are going to sell it to someone else and that his boss told him to stop the sale with me. He never told me despite the fact that it was available when I inquired first. More than a week later car is still available. I inquire via text. I'm assured a salesperson will be in contact with me shortly. Nope. Never happens. What a horrible dealership. I guess all the reviews are correct. Employees are so bad, ownership is losing money on deals. read more

Saw a car on the website, made an appointment and went in. Test drove the car, loved it. Manny, my salesman, never tried to up-charge me anything. Negotiated the price, signed the paperwork, left with my beautiful car. Whole thing took maximum 3 hours. Huge shoutout to Manny - ask for him if you're in the market for a new car. read more

Stay away from businesses like DARCARS Toyota in Silver Spring that deceive customers and leave them stranded after taking their hard-earned money. I bought a used BMW from DARCARS Toyota in Silver Spring, and it has been a nightmare ever since. The car wouldn't start the very next day after I brought it home. When I contacted the dealership, they sent me to a random detail shop that had no expertise in handling electrical issues. My car sat there for over a week. When they finally called me to say it was "fixed," the car wouldn't start again the next day. I contacted them again, and they told me to bring the car to their Toyota service center. After jumping the car and driving it back, they checked it and said the battery needed to be replaced. Instead of replacing it on-site, they sent the car to the BMW service center, where it sat for over four weeks. This delay was clearly an attempt to bypass Maryland's repair timeframe law. For reference, BMW always has batteries in stock and could have replaced it in a single day. When the car still wouldn't start after all this, I reached out again, only to be told by their service staff, particularly Lorrine, that they wouldn't help or cover any fees anymore. Her dismissive attitude was unacceptable. I went back to the dealership and spoke to Russel, who was polite and tried to help, but the used car manager, Calvin, refused to cover the repair costs. Calvin has ignored my repeated calls and emails, even though he's seen all my complaints. I finally scheduled an appointment with BMW, where they informed me the real issue wasn't the battery--it's the head unit. The repair estimate is $4,693.97, and DARCARS Toyota refuses to take responsibility or even return my calls or emails. Right now, my car is completely nonfunctional, and this dealership has left me hanging. If you value your time, money, and peace of mind, stay far away from DARCARS Toyota in Silver Spring. read more

Recently bought a new Land Cruiser here. I live several hours away so I put a $2000 deposit down for them to hold the car for 36 hours. It was clarified ahead of time that this deposit would be refunded after purchasing. They made no mention of it at the dealership when I bought the car (first red flag), but I reached out later in the day requesting refund, which they said they processed and would appear in 2-3 business days. It has now been multiple weeks and my bank has confirmed no refund has been processed. Their new excuse is "it can take several weeks to get approval from accounting" and they refuse to let me speak to a sales manager. This is a known, scammy tactic that is complete nonsense. They have had multiple chances to rectify the issue and failed. It has become very clear what the intentions are of this dealership. I would not come anywhere near this place to purchase another vehicle. read more

Zero stars if I could. Told by Sheehy Toyota in Laurel, where I bought my car, that I had an extended warranty that covered a repair. After calling five times. Told I could go to any Toyota dealership for the repair. Made an appointment at DARCARS Toyota in Silver Spring. Dropped off my car and was told the repair wasn't under warranty. Waste of time at both dealerships. read more

Junior Villatoro, a person with a good habit of helping, I always recommend him already bring my car here good care hight quality

BEWARE BUYERS!! Went to go look at a vehicle for the price of $21k and they tried to sell it for $43k after everything. Then the sales person Tyshae lied to me and my boyfriend's face saying the credit application would be a soft pull when it was indeed a hard pull that i just found out about. I do not appreciate being lied to just because you want to make a sale and trying to sell a vehicle for $43k when the sale price is $21k (round up to $28k after fees and taxes). read more

very long wait, they made me sign millions of papers. Manager contacted me after month and half and asked my social security number in order to proceed with car papers read more

September 12, 2024 Tanya Richardson 5905 Lee Place Fairmount Heights, MD 20743 Toyota Certified Collision Center 12210 Cherry Hill Rd. Silver Spring, MD 20904 To Whom it May Concern: I am very satisfied with my experience at Toyota Certified Collision Center at 12210 Cherry Hill Rd. Silver Spring, MD 20904. From start to finish it was flawless. Excellent repair job! Clean, completely repaired as if nothing had happened. I was extremely happy with the courteous and professional service I received from Colline Seeepersaud Dorsey Bravo!!! From the moment I walked in (CJ) made the process smooth and kept me well informed through the repair process. She answered every question with respect and understanding of a novice customer. The repair was completed efficiently and at a high quality. I intend to tell all my friends and neighbors about Darcars Toyota Certified Collision Center Thanks so very much! T. Richardson read more

Shitty salemen who try to upcharge you on everything. They said my Toyota came with a 2 yr/24k warranty which is a lie cause all Toyotas come with a 3 yr/36k mile warranty. read more

This place needs a lesson on how to run a car lot. My sales associate was fresh out of high school I think. But long story short, They don't allow you to look inside the land cruisers or test drive them. But had me drive 30 minutes out to their dealership to be disrespected. Basically forcing you to go to finance asap or a test drive can't be done. I've been buying cars for 20 years and never felt this weird pressure they applied before. And we own cars that are a lot more expensive than Toyotas. Anyways, We left and went to Rockville for a 5 star service. Go to Rockville. Complete opposite experience. But naturally, like every other car lot you've probably been too. You can actually sit in the car you might buy and drive it around the block. Gee go figure. Go to Rockville or Gaithersburg if you want a Toyota. read more

This is by far the worse place you can bring you car to for a oil change service. This is my first time here and u have been waiting for 4 hours and half because toyota service center only have 3 mechanics working today, that sounds ver pathetic and extremely unprofessional. After 2 hours and half I went downstairs and checked they said no one has started on your car yet. So I had to wait extra 2 hours.. Safe your time and go somewhere else. Last time to come here last time to buy toyota. Extremely bad service.. read more

DARCARS Toyota - It's empty and there js a long line, they use sitting there using there phones and chatting - Car Dealers Near Me - Silver Spring, Maryland

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Horrible experience. Save yourself time and go somewhere else. Rude. Condescending. Prioritized several customers, leaving us waiting and waiting and waiting, even when we were ready to purchase that day. Had the TV BLASTING right above my head at the sales table, while also playing the radio. Alexander, the sales person, rude. Not helpful. Not interested in customer service. They LOST their ability to provide Toyota Certifications!! If that doesn't tell you something about their company, I don't know what does! Plenty of Toyotas...don't use Darcars. read more

My sales experience was delightful. No-nonsense salesman Kaegan searched for the car I was looking for in the price range I was willing to pay. He listened to my wants. He was kind, not pushy, and made my experience pleasant. He was knowledgeable about rebates and interest rates. This is my 5 Lexus and 3rd dealership. I will recommend Darcars to my friends who are shopping for a vehicle and I will return for my next Lexus. read more

I am standing as the third person in a line to pick up my car after service. I see staff working at computers but the line is moving very slowly & people not in line are being attended to rather than those of us in line. Now I'm glad I didn't have them do my tire alignment! read more

DARCARS Toyota - Car Dealers Near Me - Silver Spring, Maryland

I needed a new car and after visiting other area car dealerships, including another DARCARS site, I came here and things worked out. I had a specific kind of car I was looking for. I appreciated Sheila Nguyen's help in finding the car I ended up purchasing. I did not feel pressured and the process of purchasing was straightforward. read more

Five hours for a simple oil change and nothing else? thats just way too long. not acceptable. Go to another dealership/shop with good ratings don't commit the same mistake I did save yourself from a headache. read more

AVOID Darcars Toyota of Silver Springs! Purchased a new car from them on 5/12/2024. Being out of state I had to place a $500 refundable deposit in order to hold the car for a day. Once I got there the next day to pick up the car I was told by Larry Noutcha from Finance that the refund to my card was issued at that I should see it reflect on my account within 48 hours. After several days of unanswered phone calls, no call backs, several messages to Larry Noutcha and sales manager Selorm Tsegah I ended up having to call Toyota Corporate, within hours everybody was calling me - emailing me back. It took 22 days to get my money back, as of today I still believe that this is regular practice at this dealer, maybe they hope you don't notice so they can keep it and turn it into a profit, so basically they steal it. Talking about stealing, after I had gone thru the out the door numbers with sales manager Selorm Tsegah, agreeing, submitting credit app, had my credit checked, and buying my airline ticket to get there, after all of that I was told about the 2% "Optional" Sales Commission fee by Larry Noutcha from finance, to what I asked him clearly that it was not disclosed by sales manager Selorm Tsegah. According to Larry he was going to talk to Selorm about having it removed since it was not disclosed. Guess what? It was not! A total waste of time dealing with these crooks. read more

Amir at DarCars Toyota Silver Spring is an out and out LIAR! LIED telling me my mechanic would not be able to TOUCH my 2022 Hatchback that I was purchasing. Amir LIED and said I needed the tire service for $1,200+ because my car DID NOT HAVE A SPARE TIRE! It DOES have a spare tire. He charged a FORTUNE of an interest rate for an 850+ credit applicant. Do not put your decision to buy here in Amir's hands. He is NOT honorable. read more