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    DARCARS Toyota

    2.1 (374 reviews)
    Closed 9:00 am - 9:00 pm
    Updated over 3 months ago

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    Victoria N.

    --- UPDATED REVIEW --- Shortly after writing the old review below (1/5 star), Arianna, from DARSCARS, called me to clarify things, apologized about incorrect information that other salesmen and people told me at DARSCARS, and offered a refund. I was informed that the owners (2 brothers) read each review that is posted, and may not be aware of what customers are experiencing unless reviews are written, so they truly appreciate ALL reviews. If there are any concerns or complaints, they want to know so they could make the establishment a better place. Arianna is one of their star employees who contact each customer in order to address these concerns. Shortly after posting the review, she graciously called to try to clarify things. Unfortunately, because I was moving to South Korea, I ended up missing the call. She texted me noting she wants to make things right for me (which I truly appreciated it). When I told her I was in Korea and asked if there's a way to contact with WhatsApp or such since it costs me money to call internationally, she had took the extra step to figure out a way to communicate with me. She honestly deserves 5/5 stars, a bonus, and promotion for all the effort she made in trying to navigate how to communicate with me and understanding my situation of me moving to South Korea. She had to calculate the time differences to see what time would work and even called me on Saturday, which was the day I was free! On the phone, she clarified that the $2820 Assurance policy was OPTIONAL, had reprimanded the person who was obtusely rude to me and told me wrong information, and assured me that the team will have a conversation since I had informed her that the finance guy also told me it was mandatory.

    Jalal G.

    Last night, Wednesday, April 23, I made an appointment through the Toyota app on my phone to change my car tire, which had happened for the second time. When I waited for them to call me in the morning (according to the site's own regulations) and no one called, I called myself and the interesting thing was that my appointment was not registered at all, they didn't have the free time I had in mind and I had to make an appointment again for Friday. I wanted to say, don't be fooled by these ads on the Toyota site, or visit in person or call.

    nice service and cars is good  the overall dealership is good with their client
    Khang N.

    great service overall cars selection was nice and the agent was very helpful getting us what we need

    My new BMW
    Jasmine G.

    This place gets four stars! The customer service is great but I think since it's sooooo busy? It loses a star because it takes forever when you close on a vehicle. Haha. Their parking situation is crowded too. That is the only bad things. Their selection of cars are good, they have some great options. I like how you can get the best price here too. Compared to other dealerships. I went to 7 before signing for something here. They will try to sell you all the warranties but we didn't get it. If you have a good mechanic? You will be fine. They have drinks there too and clean bathrooms lol you will definitely rely on that because if you close on a deal? You will be there for 4 hours haha. Thanks for the great service

    After a marathon 8 hour car sale, I'm limping , I'm in so much pain but excited to own a vehicle.

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    13 days ago

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    2 years ago

    Junior Villatoro, a person with a good habit of helping, I always recommend him already bring my car here good care hight quality

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    Review Highlights - DARCARS Toyota

    Service department area is very clean and convenient, although, they are very busy all the time, my wait time had been reasonable.

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    DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

    Kensington Auto Sales

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    Had an excellent experience here and highly recommend. Was involuntarily thrust into the used car…read moremarket when a neighbor totaled my parked car late one night; saw that KAS received excellent online reviews and decided to check it out. It helps to know their approach upfront - no negotiation, no hassle or high pressure. Was interested in and test drove a 2010 Toyota Camry that was exactly as advertised and pictured on their Web site and was immaculately detailed. They had absolutely no issue with me taking it to my mechanic for a pre-purchase inspection, which it passed with flying colors. My dealings with KAS spanned a Friday and Monday, so I ended up dealing with both Rick and Henry. I received courteous, informed attention from both. Have had the car for almost a month and it has been great. This is a small-scale operation with a carefully selected inventory. If you are in the market for a used car in their sweet spot (probably $6-17K) I highly recommend you check them out. I usually buy my cars new and drive them for a long time, so I was a bit anxious about dealing with used car salesmen. KAS put my concerns to rest - I'd do business with them again anytime and have recommended them to friends.

    DARCARS Toyota - car_dealers - Updated May 2026

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