Excellent customer service I recently received. My point of contact, Brian Romero, along with his staff members Kofi Bediako and Elvis Nguyen, did a fantastic job getting my Porsche to pass the Maryland inspection. Additionally, the office setup is very impressive and made for a comfortable experience while waiting for service. I highly recommend Brian and his team for their professionalism and great work. read more

I recently purchased my first Porsche from Porsche Silver Spring, and what should have been an exciting milestone turned into one of the most frustrating customer experiences I've had. I work extremely hard and am also a 24/7 caregiver, so my time is incredibly valuable. This purchase meant a lot to me because it was something I finally chose to do for myself. Unfortunately, the experience completely took away from that excitement. On the day of delivery, I immediately noticed visible damage to the vehicle that had never been disclosed to me beforehand. I was told the dealership was unaware of it, which honestly raised even more concerns. Still wanting to enjoy my first Porsche experience, I reluctantly accepted the vehicle with the understanding that I would have to come back for repairs later. The problems continued almost immediately. The vehicle was delivered missing a key, requiring additional follow up and eventually forcing me to overnight my existing key back to the dealership. Shortly after leaving, I also discovered a small nick in the window that had not been disclosed. When I raised that concern, I was directed to use my personal insurance despite purchasing a protection package through the dealership. Communication throughout this process was inconsistent and exhausting. At times, the tone felt dismissive and condescending, almost as if my concerns were being minimized instead of taken seriously. Things became even worse after I was told the vehicle was ready for pickup following repairs. I drove approximately 1 hour and 20 minutes through rush hour traffic while not feeling well, only to arrive and find out the vehicle was not ready. After waiting additional time, I discovered the bumper repair looked extremely poor. The touch up literally resembled white out on the bumper instead of a proper luxury vehicle repair. What concerns me most is the inconsistency in the explanations I received. Initially, I was told the impact on the vehicle's value depended on how the repair was completed. Later, I was told there would be no impact at all because the bumper is plastic and "would not be reported." Those statements directly contradict each other. At the end of the day, this isn't just about a scratch. The vehicle was damaged before delivery, meaning it was not delivered in the condition I originally agreed to purchase. The dealership's response has felt dismissive, inconsistent, and focused more on minimizing the issue than genuinely resolving it. The overall experience significantly damaged my confidence in both this dealership and the Porsche brand. I strongly encourage anyone purchasing a vehicle here to inspect it thoroughly before driving off the lot and to ensure every concern is resolved upfront. Honestly, had I known this would be my experience, I would not have purchased this vehicle. read more

Title: A Seamless, Professional, and Refreshingly Honest Porsche Buying Experience Our recent experience with Porsche of Silver Spring, MD, was outstanding from start to finish. We worked with Martin Z. (Porsche Certified Brand Ambassador), Kevin Y. (Sales Manager), and Gen A. (F&I Manager). While on a mini-vacation, we came across a vehicle online that caught our interest and decided to stop by the dealership. As a financially mindful buyer located 1,600 miles away, I appreciated the thoughtful, no-pressure approach from the team. Martin welcomed us shortly after we arrived and allowed us to browse at our own pace. When we inquired about the vehicle we had seen online, he initially believed it was still at the port but went the extra mile to locate it--which had just recently arrived at the dealership. He even brought the car to the front for us to view, which saved us the hassle of walking the lot. Martin was not only friendly but incredibly knowledgeable about Porsche vehicles. Kevin, the Sales Manager, was involved early in the process--something that's rare at high-end dealerships. He worked diligently to meet the deal we were seeking, even during the typically slow end-of-year period. He was transparent and accommodating, allowing us to bring a CarMax appraisal as a potential trade-in and even supported us in handling the NY registration ourselves. His decades of experience were evident, especially in navigating the paperwork for an out-of-state military purchase--something many other dealers fall short on. Gen, the F&I Manager, took the time to understand our long-term plans for the vehicle before offering any products--an approach that felt refreshingly customer-first. He was mindful of our financial goals and still found added value in the products he offered without any pressure. What truly sets Porsche Silver Spring apart is their continued care after the sale. Two months later, Martin personally helped resolve a post-sale issue and arranged for a part to be shipped directly to us. That kind of follow-through is rare and deeply appreciated. Thanks to the professionalism, honesty, and dedication shown by Martin, Kevin, and Gen, we'll be confidently referring friends and family to Porsche Silver Spring--and may even return ourselves when it's time for the next "There is no substitute." Keep up the exceptional work! read more

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The team is top notch. As a dealer my self, this store is run the right way with a great group. We have purchased several vehicles.

I've been dreaming about getting a Porsche Macan for awhile, so we finally decided to check it out. This dealership is beautiful, shiny and new! We were very pleased that this location had the specs that I was looking for. Our salesman, Kevin is knowledgeable, helpful and very nice. He made the process easy. I would recommend to go see Kevin if you are going to buy a Porsche. We told him the price we wanted to pay, and he and the manager, Bruce worked it out for us. We were able to test drive right away, and was able to get my 2023 Macan that same day. We thought that it was wonderful that they respected our time, and made our experience hassle free. read more

Porsche Silver Spring - My new Macan! - Car Dealers Near Me - Silver Spring, Maryland

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I paid this dealership $595 for a "professional" detail on my Porsche Cayenne, and the car was returned with bird droppings stains and fresh scratches. This is not only careless but shows a complete lack of respect for the customer and the vehicle. At this price point, the service is an outright rip-off. Would avoid this place at all costs. Zero stars. read more

I have been a PCA member for 17yrs, I've owned 5 Porsches and have been to all of the dealers in Maryland and Virginia. I had a problem with another dealer doing some work on my car that was very frustrating. I called Porsche silver spring and explained to the service manager Linda what the issue was. She had her technicians Jonny and Drilon inspect my vehicle. Normally there is a $250 diagnostic fee but since I paid a little over $9,000 at another dealer she said they would not charge me. She saw how frustrated I was and she was compassionate to my situation. I was scheduled and waited for my car. The facility is beautiful and huge. Very clean and organized. They even have complimentary Starbucks coffee, Starbucks! All of the staff are exactly what you would expect regarding the level of customer service from Porsche. I was continuously checked on by Kofi one of the service advisors. Once they found what the issue was Linda walked me to the garage and Jonny one of the gold master technicians along with Drilon another master technician explained what was wrong with my car while showing me. They even sent a video explaining what needed to be corrected. I cannot be thankful enough for the level of spectacular excellent customer service. I purchased my 2012 Panamera 4S from here new back in 2012, Casey was my sales rep and he is still here. If you need service or if you are looking to purchase a car, this is the place you want to go to. Porsche silver spring. read more

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First time bring my car in. This place is beautiful!! The service technician Stephanie Marrero was the best. So nice, professional and knowledgeable. It's Porsche, so it's pricey. The service garage is spotless, and the technicians are working and not playing. The waiting area overlooks the service garage so you can see them working on your car. That's a different experience. So far, so good. Waiting on my car. read more

Porsche Silver Spring - She's getting looked at. - Car Dealers Near Me - Silver Spring, Maryland

When was the last time you visited a car dealership where you were greeted by other customers as well as staff? That is the atmosphere at Porsche Silver Spring. Starting with a personal welcome by my service advisor, Elvis, the entire staff establishes a welcoming and friendly environment. Tyheshia, the receptionist, pointed out plentiful work space, lounge areas, and refreshments. Linda, the Service Manager, greeted me and ensured I was informed of my car's service progress, and that I was comfortable. As the Sales staff pass by, each offered a greeting. The congenial staff attitude extends to customers, who will offer a 'hello', or other greeting, and occasionally ask, "what did you come in for?" In addition to the consistently pleasant staff and facilities, you can not beat the technicians. After putting abnormal mileage on my Macan Turbo, I stopped by for an oil change. Prior to completing my requested work, the technician provided a video walk-around of my car, documenting his inspection. After nine years, thanks to their technician's experience I have never been surprised, or, left inconvenienced. Finally, always considering my 'out-of-pocket' cost, Porsche recommended service, and the tech's observations, Elvis planned ahead for the next projected visit. Many thanks to all! read more

Brought my car in for an issue with Porsche InnoDrive system. My service advisor Kofi, my sales representative Jin, and the mechanic engineer Gavin did an absolutely amazing job. Jin greeted me when I came in and introduced me the amenities; Kofi called and texted me to keep me updated the entire process; Gavin test drove the car with me and listen to me explaining the issue, then fixed the issue successfully in the end, and recorded a video to show how the function is working now. It's not an easy issue to fix, so it's taking longer time than we all expected. But Kofi kept me updated the whole time, and told me they will store my vehicle indoor during the weekend when they're closed, which is very considerate. I really appreciate the effort everyone put in, and I will definitely come back for my future service needs and vehicle purchase. read more

Porsche Silver Spring - I can see the service bay from the customer lounge! - Car Dealers Near Me - Silver Spring, Maryland

After visiting or speaking to every Porsche dealership in MD and VA I went with Silver Spring as Bruce/GM and DeAndre/Sales truly seemed to care what I wanted vs. what they could push already in their inventory. They got me exactly what I wanted. Amazing customer care - extremely responsive, professional, and not high pressure. A year after buying my car and they still check in to make sure all is well and remember me the few times I went in for various reasons. Elvis in the service department is also amazing - goes above and beyond to answer any questions. Beautiful facilities filled with great people. I highly recommend! read more

On our first visit my wife wanted to drive a Panamera to see if it was for her. We met Adrian and off we went. He was thoroughly knowledgeable about the entire family of cars and made her feel very comfortable to just "check one out". We came back a week later to drive the Macan as we decided we wanted that style of car. Again Adrian took us out on 3 test drives and didn't mention anything about what a pain we were being!! He explained everything to us each time. We ended up buying one and then met the team. From the accounting department to the Sales manager. All were exceptional! I also drive a MB and have never been treated this well from a dealer 30 minutes away. I cannot recommend this team enough and Thank You Adrian!!! read more

I really enjoyed my car buying experience with Porsche of Silver Spring. They are not your typical car dealership where the sales people swarm toward you creating a more stressful experience. Everyone was friendly, helpful and really made my car buying experience a lot more enjoyable and less stressful. Scott Veneziani was my salesperson and he was great! I had previously purchased 5 cars in my life and have my own process when purchasing cars so I really appreciated his friendly demeanor, patience and willingness to work with me. I purchased a used car from him less than a month ago and am very satisfied with my purchase. Scott's managers were also very easy to work with and super friendly. I also want to make a note that they (staff at Porsche of Silver Spring) did not treat me any differently, because I was there buying another used car (I bought a 2013 Subaru Crosstrek) from them and not a beautiful Porsche. They really do treat their customers well! Thank you for my lovely car buying experience! read more

Night and day difference between these guys and Porsche of South Shore, NY. (See below for their review) Casey and RJ handled my sale and they both made the experience effortless. I was looking to purchase from out of state and had a bizarre experience with Porsche of South Shore which tainted me from attempting to buy a car from so far away. Contacted Casey and it was smooth sailing from there. He gave me an honest summation as to the cars condition and we negotiated a very fair price. I had a 3rd party inspection, (which was basically unnecessary), and they gave the thumbs up. My plan was to fly out to DC and drive the car all the way back with Casey and RJ setting up everything in advance so that I could do so. Got sick prior to arriving so I went with a enclosed shipper who also turned out to be exceptional as well, (MJ Parker Transport, see below). Casey and RJ both did everything possible to make the pick-up go smoothly and 4 days later I had my car. Can't say enough about the professionalism of these guys and if you're from out of state, go for it. They were absolutely amazing. Nicest part of all is the customer service continues even after delivery and you can count me as one satisfied consumer. https://www.yelp.com/biz/porsche-of-south-shore-freeport?hrid=nAXXD4UVXZkTIi7La_58-w&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) https://www.yelp.com/biz/mj-parker-auto-transport-chandler-2?hrid=dw3xeQwawomtmLwyH6LnOw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

I want to relate my first Service with Silver Spring Porsche, which was to install winter tires. I called and was told to come in and pay in person. At this point I was offered a $5975 and $4063 option. The $3047 option was not even mentioned until I mentioned that I had been told the price for tires just a few months earlier. When I researched the price I had been charged I discovered that the 3047+254(hub set) was over 6% more than the price listed many times on the internet. When I inquired about a loaner car I was told no. The service was going to be so fast that it did not make sense. When I came in on the day the tires were to be installed, I had a valid coupon for $100 off and it also covered the installation and storage. I was told I could not be credited the $100 because I had paid in advance for the tires. My appointment was at 7:30, when 9:30 rolled around I asked what was up with my car and told that they had just installed the wheels, which should have been already sent to Porsche. At this point I could not get a car wash as that would take another half hour. I needed to get gas on the way to work and looked over the new tires. They had sticky white adhesive that looked terrible on 3 of the.4 wheels. Every time I look at the tires I am upset. The tire pressure is low in one of the tires which was just installed. It is not just one but 6 bad behaviors. I expected a lot better from Porsche. read more

Surprisingly the visit to the Silver Spring Porsche car dealership was very pleasant. You know anytime you go to a high end sophisticated dealership you wonder how the sales people will treat and judge you. I have to be honest, we did have some interaction with other sales people at the dealership which we did not like at all. One of which was Casey Parkin who was helping out with the appraisal process and was the person who I DID NOT LIKE how he spoke to my husband but, Xeni Deshishku took care of us and made everything better. I have to say he is the reason we did not walk out of the dealership and he is the reason I did not give less than 5 stars. What can I say about Xeni, he is very personable and doesn't focus on the sale and was willing to work with us instead of dismissing us or being too pushy. Xeni has a very rare quality which made the process for buying a Porsche much smoother, less stressful, more confident and exciting! He was open and honest about the car and answered all my questions and concerns. Just like I said in the past with my Lexus, its not about the car but the whole experience you have at the dealership and with the staff that make a huge difference. We may not have gotten the top of the line car (as we usually do) but Xeni knows we have a connection for life when we go to upgrade :) Thanks again Xeni for making us happy! See you next time! read more

Bruce helped me find a car for my brother-in-law. He did a great job and was very responsive every step of the way. Great customer service and great follow-up. I really appreciate all the help and assistance. read more

EDIT 1: No thanks. Your service manager should know who I am in view of the details I left in the review and at this point, I don't plan to go back there. --- I have had a few small projects at this place after being disappointed by the locations in Arlington and Tysons Corner. I think Arlington is still the worst and Tysons Corner is about the same as Silver Spring. The overall service at this location should have been better when they clearly overcharge with their Porsche premiums (and still higher than some other Porsche dealers). I expected their quality control to be better than non-Porsche certified bodyshops. Unfortunately, that was not the case. 1. When they serviced my vehicle, they ran their full inspection on the vehicle as well and were happy to tell me that (1) the brake oil was dirty and needed a full flushing, (2) the wiper blades had to be placed, and (3) a few other things for a vehicle about 20K miles that followed every service recommendations. I still did the brake fluid flushing at another service center (Center A) and Center A told me that the fluid was fine and honestly did not require a flushing. Center A also told me about an oil leak from the engine area and that I should take it to the dealer while I was still under their warranty. I was shocked because Silver Spring did not tell me about this a couple days ago when they performed their full inspection. Center A also told me that it was a common issue for my vehicle and sure it was - there was a long thread discussing the same issue on a Porche forum and how many dealers deliberately decide not to warn their customers about it because they can charge much more after the warranty expires. I don't know if that was the case here but regardless, I was disappointed. I took the vehicle back to Silver Spring and they then acknowledged the issue and replaced the gasket. 2. Recently, they left a small but noticeable damage on my vehicle while they were replacing some parts over the ceiling area. I pointed that out in an email to the service manager, but I got no response. I even told her that I was going to let this quality issue slide but at least I was expecting her apology. She previously also did not respond to multiple emails for making an appointment. She then told me that she did not receive previous emails. I think this is it. This place has not given me much confidence and so my trade in for a new Porsche (or something else at this point) will be with another location. read more

Got a great deal on my Cayman here a couple years ago. Needed a tire mount and balance and they took care of me super quick. Very friendly and want to earn your business. I recommend them if you're in the DC area. read more

BEWARE: they will charge you $150 for each little item they diagnose and quote you ridiculous hours. My starter was broken and there was a coolant leak (WHICH I PROVIDED THEM THE ACTUAL PARTS NUMBER FOR). Broken starter takes 5 seconds to diagnose - you start the engine. The coolant leak - I PROVIDED THEM THE ACTUAL PARTS NUMBER! Total diagnosis fee $300. Service advisor curtly says it is 14 hours labor to repair the starter and 14 hours to repair the leak. I knew there was significant overlap in the work replacing the 2 parts so I knew the labor rates were wrong. She stubbornly stuck to her position. I called another dealer and was quoted 14 hours for the starter and only 2 (TWO!) for the coolant pipe. A much more reasonable price. So what does the service advisor do? She calls the other dealer and tells him his price is too low. read more

This review is overdue. It's been about 30 days since my purchase. Reaching out to the dealership more recently reminded me to drop this review, because To this day, the staff has been wonderful to me. My experience with Porsche of Silver Spring has been superb! What i liked most: this dealership is a no pressure sales zone, Which helped me focus on what I really wanted. Scott Veneziani followed up with after my initial visit. He was patience, attentive, and answered all questions about the vehicle. The great customer service didn't stop there. The finance manager, Samuel Wright, was very very patience with me and offered several options for me to get the best deal. Samuel is very knowledgeable and ensured that I have great coverage. Thanks again guys! read more

I just worked with Casey Parkin at Porsche Silver Spring to lease a new 2018 Porsche Macan. Casey knows Porsche cars extremely well and is a terrific brand ambassador! If you're in the market for a Porsche, you should definitely consider working with Casey! The process was honest, simple and straightforward. Much of the paperwork was done before I arrived to pickup the vehicle and Casey spent time explaining the details of the Macan to me and my wife. PoSS has a great loaner fleet as well, so if you already have a PCar or are buying one, you should consider having them service your vehicle. read more

We bought our Porsche here because of one reason - Casey Parkin - the consummate Porsche Certified Brand Ambassador. If you cannot arrange a conversation in Stuttgart with Porsche founder, Ferdinand Porsche, talk to Casey in Silver Spring. The longer story. After having decided on a Porsche Boxster and the options we wanted - most notably a manual transmission - we set about looking for our car. We visited multiple dealerships: Tysons, Arlington, Annapolis, Rockville and never found a manual transmission or a sales representative that could definitely answer our questions. These dealerships also all needed a 'build' from the factory and they were scarce around the metropolitan area - nobody had a 'build' and everyone told us we were going to have to wait till January under any realistic scenario. Frustrated and expanding our geographical search, we contacted Porsche Silver Spring -- they had a manual transmission Boxster on their lot and Casey Parkin entered our lives. More background. We had confirmed in our minds precisely what options our Boxster build would include. We used the Porsche website to build and determine a MSRP. We used USAA, Edmonds and a few other sites to determine a fair price based on actual sales. In short, we had done our homework; envisioned the final build; and were ready to order our Boxster. While completely secure in our decision, we wanted the opportunity to drive a manual transmission, if we could locate one. Casey Parkin had convinced his dealership to order a manual transmission and that Boxster was on their lot. Our desire and Casey's foresight aligned and we headed to Porsche - Silver Spring. Our Impressions. Casey is understanding. He placed his customer's needs first. He was inviting without being overly so - he clearly understood the distance between us and the dealership, the traffic involved during the evening commute, and that car shopping after dark is less than desirable. But we weren't shopping at this point - we wanted to drive a manual transmission and confirm our choice - knowing this particular Boxster did not have our specific options. But rather than wait for the weekend, we headed for the dealership to meet Casey. Casey is professional. He knows you can and in our case did go anywhere to buy a Porsche and is truly grateful of the time you've given him. He won't waste your time. He was ready for our test drive, sensing, showing, guiding us through the operation of a high-performance sports car. He made a proper introduction, showed us the operation, and then turned us loose on the dance floor. Our enthusiasm was matched by his genuine love for these fine machines. Casey is knowledgeable. He's able to explain the engineering details well beyond the requirements of the majority of most consumers and enthusiasts alike. While we had thoroughly done our homework, Casey offered just one change to our build and his explanation was sound. For months, we suffered through the guys who just felt this was right, or didn't even know that which they were promoting was actually included in the package. Indeed, much more than just sales options, Casey can explain the engineering break-in requirements for best performance years after the purchase. We got the feeling he was buying and telling us all about his new Boxster. Casey is fair, beating the average price paid from industry research websites. He is not the sales representative who has to constantly go back and forth to the sales manager with extended question and answer periods. He knows what is fair to the consumer and which maintains a reasonable profit for the dealership. The dealership trusts Casey and we did too. Bottom Line. We purchased our Porsche Boxster from Casey. He secured a factory build; he made us feel confident about our options; he beat our negotiating start point; and gained our trust throughout the whole process. We couldn't be happier with our new Boxster and our Porsche friend, Casey Parkin. read more

Cheers from another member of the Casey Parkin fan club! In a business not always known for professionalism, Casey is a rare find. He is a true professional, a Porsche enthusiast himself, and really knows his stuff. When I came to Casey, I was jaded by less than pleasant experiences with the Porsche dealers inside the Virginia beltway. Casey was a breath of fresh air with his excitement about the brand, his honest approach, and his genuine interest in my needs. Like the previous reviewer, I knew exactly what I wanted in my new Porsche and I also knew I was going to have to order my car from the factory - something most dealerships have a strange aversion to doing. Casey was knowledgeable, professional, and patient when it came time to order my car. I have had my new Porsche for a year now and have also had the pleasure of coordinating with Casey on the service of my new car. Even with the sale consummated, Casey is always there and always helpful. It is worth noting that the service department is also excellent and honest. As a plus, they always have a nice, clean Porsche or high-end Audi for me to drive when my car is being serviced. What more can a girl ask for? I recommend Silver Spring Porsche and Casey to anyone in the market for a Porsche. read more

Really helpful, knowledgeable, and responsive staff. Overall a great experience. Kevin Gallagher was very pleasant to work with during the purchase of my new vehicle. read more

I recently took my 2017 Cayenne GTS to this dealer for 20K maintenance and a flat tire. The initial coordination and intake was flawless. I was given a nice 2018 Macan loaner and my car was ready after 1 day. When I went to pick up my Cayenne it looked as if someone had wiped it down with a bag of sand. There were swirls marks all over the entire vehicle from the roof to the brake lights to the side panels. I'm a fairly serious car buff, so I personally detail all of my vehicles and had just recently clayed, polished and waxed my Cayenne. It was one of the most horrific things I had ever seen on one of my cars outside of being in a bad accident. All of this happened around the service departments closing time, so there were no managers onsite to address the issue and unfortunately the junior staff there did not seem equipped to handle a problem like this. They basically told me to take the care and call the service manager the next day. I was not comfortable with taking my vehicle in that condition and requested that they allow me to keep the loaner so that the car could remain with them until management arrived in the am. The situation at this point goes from bad to worse, as the staff members told me that I couldn't keep the loaner because they were reserved to other customers the next morning. They did eventually offer to take a video and pictures of the car before I left, but I still was not comfortable with taking it and ordered an Uber in order to leave the car there. After this back and forth with the staff for 10min or so a senior sales person (Scott Veneziani) came over and took control of the situation as I would expect from a Porsche dealership. He made some calls and then promptly gave me the keys back to the loaner and told me that this would be made right and that the service manager would be in touch first thing in the morning. The service director called me the next morning very apologetic and explained how they would fully detail the car in order to restore it back to it's original condition. I picked up my car two days later with it looking almost as good as new. Although I had a horrible experience with the junior staff on the initial pick up of my car, Scott and the Service director salvaged the situation and made me whole again by restoring my car. All in all, I certainly would not recommend allowing this dealer to wash your Porsche. I was never given an explanation as to what happened but I'm very concerned with a dealer that would allow something like this to happen to one of their customers vehicles. I also do not know that I will ever use them again for service. This was just something very unexpected coming from a Porsche dealership. read more

There are very few car dealers that you can actually say you enjoyed purchasing a car from, and you can trust. Porsche of Silver Spring is one of those rare dealerships. Scott Veneziani was a thoughtful, honest and attentive sales person who help me purchased and I recently purchased my 29 Porsche Boxster with 12,000 miles. And a big shout out to the team that Scott works with Jim, Casey and Chas were all extremely helpful, willing to respond when Scott was with another customer, and showed great team spirit. Chas in particular is very knowledgeable about Porsche's, and is also very kind and thoughtful to work with. Their service department is responsive, reasonably priced, and also part of the thoughtful team. It really does not get better than this... I would recommend Porsche of Silver Spring without any hesitation whatsoever. read more

I recently took delivery of a new Porsche from Porsche Silver Spring and had a stressless experience with a first time factory ordered car. I had contacted some other dealers but saw some good reviews for Casey Parkin in one of the enthusiast boards. So I reached out to him. Casey provided a painless experience and accommodated my many questions in person and via email. Casey was prompt in responding to my questions and set realistic expectations on the timing for an allocation. He was also not quick to assume that I wasn't a serious buyer and just "trolling", unlike some other places. Casey made recommendations for the build but, he was never pushy, very low key. He's extremely knowledgeable but he also leverages PCNA resources when appropriate (i.e., he does;t feel compelled to make something up like some others that I've dealt with). I appreciated the openness. Due to the great experience, I'm heavily considering taking my car to Porsche Silver Spring for service and parts, even though I live in VA. If you're considering buying a Porsche, I recommend giving Casey consideration. read more

What a great first time out of state car purchase experience! My Porsche sales specialist was Casey Parkin and he made the process very easy. I purchased my 2008 Cayman S without seeing it in person and relied completely on Casey's description of the vehicle. He was as critical, if not more, as I would have been. When I receive the vehicle here in Texas it was in the exact condition that Casey described. It was, in fact, as good, if not better than, what I had expected. I felt that Casey had my best interest in mind and made sure the Cayman was in great shape with all maintenance up to date. With regards to the dealership, the car was sold to me at a great price. Comparable vehicles that I have seen in the past seven months were typically priced higher. read more

I wanted to thank Kevin for all of his help with assisting me and my wife with the purchase of our Porsche. We had been searching for an SUV for several months prior to meeting Kevin. His knowledge and expertise of the vehicles was clearly evident and far surpassed our experiences at other dealerships. It was because of his attention to detail and accommodating nature that made me and my wife both feel both comfortable and confident with our purchase. If/when I am in the market again for a vehicle We will know where to go first. Thanks again. read more

Just bought my 4th car from these guys. Casey and the team are extremely knowledgeable partners in your search for the right car. No high pressure sales tactics, they deliver as promised with no surprises. Buying a Porsche? Look no further, you have found the right place to make that purchase! read more

This dealership has poor customer service and looks to over-charge for diagnostic services on their previous work done less than one year ago. Their lack of explanations and "up-front" customer service leads to problems later that they then deny or blame the customer. They consistently do not offer solutions that should be considered before charging the customer "again" for the same service. I have spent over $2,000 on repairs on one car and I am treated as if I walked in off the street. Natalie, the service manager, has poor customer service skills. I have received better service from Pep Boys. read more

Bought a new 2017 Panamera Turbo that took a while to arrive (custom ordered) but Casey Parkin was awesome in the entire process from purchase to delivery. Had given me the best deal throughout Va/Md/DC and was professional through and through. I would highly recommended him as a must see if interested in purchasing a Porsche. He knows cars well and great to work with. Even followed up on some details after the sale to keep us happy. Look forward to dealing in the future with him for the Mission E! read more

I had been researching the base model of the Porsche Macon since February of this year and thought it would be slightly over my budget. I decided to look for a certified pre-owned model, but found they were few and far between in this area. Finally, in June two arrived at the Porsche of Silver Spring dealership. I contacted them through their website about one in particular. I was quickly contacted by Xeni Deshishku, Internet Sales Specialist/Manager, who advised me my inquiry had been received and sent me the vehicle packet for the car. We continued correspondence via email the next day. Xeni answered all of the questions I had and set up an appointment to take a look at the car and give it a test drive. Upon arrival my wife and I were met promptly by Xeni. He immediately explained that the certified car unfortunately sold the night before, but he had prepared the other similar certified car as well as a new one for me to see. The other certified car did not have all the options I was looking for, but the new one had everything I was looking for and he promised he could work a good deal on it. After a thorough explanation of the Macan, roughly a 30 minute tutorial inside the car on all the "bells and whistles", Xeni answered any and every question we had and also added excellent input on why things were designed the way they were. On to the test drive and I was sold. What a fantastic experience. We both had to get back to work that day otherwise the deal would have been completed at that time. The sales manager did an appraisal on my trade-in and I was prepared to negotiate for what I knew was a good price because of all the research I had done. I was happily surprised to have him come back very close to my number and after a brief conversation he matched what I wanted. With that part done we were offered an excellent price on the Macan and the deal was complete. We returned the next day for delivery. We met with Prashant Paul, Finance Director to finalize all of the paperwork and necessary finance documentation. Prashant did a thorough job of explaining anything we had questions about and made the final part of the deal just as seamless as the rest of our purchasing experience. I would highly recommend Porsche of Silver Spring and Xeni. He made this purchase the smoothest and easiest I've ever experienced. Thank you very much to Xeni and Porsche of Silver Spring. read more

Jim Gordon, GM for this Mile-One Dealership, a true gentlemen (same as his Dad Herb), took a negative situation and quickly turned it positive for my wife and I. Thank you Jim!!!! read more

My wife and I recently purchased a 2017 Macan GTS from Porsche Silver Spring. Xeni Deshishku was our sales associate, and we enjoyed doing business with him throughout the purchase process. As GA residents, we were looking for a specific Macan build, and found it at Porsche Silver Spring. Xeni was highly professional and responsive in handling our long-distance transaction, and he guided me to a transportation service that quickly delivered the vehicle to GA. We formerly owned a BMW X5, and are thoroughly enjoying the Macan in place of the X5. I highly recommend Porsche Silver Spring, and when you do business there, ask for Xeni. read more

We have now bought our third car from Porsche of Silver Spring. Casey Parkin is the best sales person around, and I wouldn't buy from any other sales person. When we purchased our first Porsche from them they promised to pick up our car and bring us a loaner. They kept this promise and 3 1/2 years later they stick to it. So we continue to go back. We wouldn't shop anywhere else for a car. If you want to be treated like a valued customer before and AFTER you purchase a car, go to Casey Parkin of Porsche of Silver Spring. Their car buying experience is awesome and so is Casey! read more

I cannot express enough how happy I am with my experience at Porsche of Silver Spring. The customer service that I received there, when I purchased my new car was a "Red Carpet " experience. The process from the beginning to end was flawless. Kevin, my salesperson was friendly, genuine and very informative. He explained every gadget on my new car and helped me make the final decision about my purchase without pressuring me. I had test driven a vehicle about a month prior, with Kevin but wasn't quite certain that I was ready to purchase. During that time he, nor anyone from the dealership pressured me, so I knew when the time came to purchase that I would go back and request to work with Kevin. I was in and out of the dealership within about 2.5 hours, including the finance process. The whole time I was there, the wonderful Administrative Assistant made sure I was comfortable and offered plenty refreshments. Sam, the Finance manager was straight forward and honest. He made the paperwork process fast and easy. I am so appreciative of Kevin and the team at Porsche of Silver Spring for helping me purchase my dream car. Ask for Kevin. You won't be disappointed. read more

Own a Cayenne. Great car and was happy with the sales process but am tired of getting simple service for things like an oil change on Porsche's terms. Feel like things like that should be on my terms/schedule. so I find things like taking the car In for an oil change and needing to schedule a service appointment weeks in advance to be not worth the hassle. read more

Down through the years I've bought and owned 8 Porsches and I recently purchased a used 2008 Boxster from Porsche Silver Spring. I bought the car sight unseen and worked with one of the most honest, conscientious young guys I've ever had the pleasure of doing business with - Scott Veneziani is a first class gentleman and a real pro. He got the car shipped to me in Arizona and I was stunned when it arrived. It exceeded my expectations ten-fold !!!!! read more