I was referred here to get some cosmetic work done for my car after getting a We Owe from the…read moredealership I bought it from. Anything regarding getting work done on cars always gives me anxiety given past experience, but this place is awesome. Shawn is an honest man with a hardworking team that does fantastic work. I needed to go out of town the week my car was getting worked on and the team made sure it was ready to go for me when I needed it and they started work on the car immediately instead of waiting like most repair places do. The repairs were IMMACULATE and it looked brand new. Shawn also gave me a ride to the metro when I needed one. Honest, hardworking team, well deserving of your business that will take care of what you need. I will 100% be using this place in the future for car detailing and any other work I need done.

The best place to go if your car is dameged!!…read more I went to fix my volvo for a scratch and they fixed it for a really good price and did a great job! Definitely worth it and recommend.

We bought a car here. The car wasn't perfect, but the seller bent over backward make it better. The…read moreprice was listed online. Seller already had a state inspection done, but we had a second one done. It said the calipers needed replacing, which the seller did, even giving me a car loan while they also fixed a door part. The battery died a day or two later, and the seller replaced it free of charge. We forgot the deadline for registration, and the seller helped us get new temporary tags and get the permanent tags. Honest and helpful!

I have not yet purchased a car from them but customer service is great from Mustafa and Shan. They…read moretry to find the car you want and not just sell because they can.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

Just bought a 2008 Passat from these folks and i was thoroughly impressed with their staff,…read moreprofessionalism, and most importantly...price!!! They had the lowest price car in the area, beating competitors by $1,000. And when i showed up to test drive it, it ran great and they let me drive it over to another dealership so that i could compare it to another car i was considering. Besides price the next best thing was the ease of purchasing the car. I had been approved by my bank for a loan but it was a holiday so the bank was closed. Not a problem, Cherner Bros just asked me to leave them a check and i could take the car with right then, and they wouldnt cash the check until my bank transfered the money over to my account. So before i took the car, for a perk i asked to have the car detailed. They did that no problem, and i picked it up the next day. When i picked it up, they had also added two new tires to the front becauae they found out the tread was to low. Awesome right...that was $240 saved. Of course i did get worried a day later when my low tireressure light came on....it was my back right tire was losing air....and it was not one of the new tires. So i called them and asked if they would fix that tire too! And hell if they didnt say sure, and did it for free. Turns out the tire had been plugged in the past and started leaking. To have a matching left rear tire i had them put that on at the same time and i paid the difference...$120. So to summarize, least expensive 2008 passat in the dc area, great staff, and 4 tires for the price of one! This place rules....highly recommend!!!

This dealership had the wrong description for vehicles , they put up an automatic when I got there…read morethe vehicle was stick shift. The one trying to sell the car almost ended up crashing us and on top of that the vehicle sold to me had several issues . Cannot get in contact with the manager nor the original seller of the vehicle don't buy cars from here and save yourself some cash . I've been without my car for months now since it broke down this most definitely not sophisticated or respectful dealership that cares for the customers .

great place for inspection highly recommend they get you in and out good service tap in with them…read morevery good people

From the owner: Unique vicente auto repair read more

I had been looking for a new car and decided I really liked the Genesis models. Had a bad…read moreexperience at the Fitzgerald Gaithersburg dealership and ended up at the Fitzgerald Rockville dealership. Worst car buying experience ever. First, I was told I couldn't transfer my personal tags to at leased Vehicle. I informed that I had done it on five prior leases of different vehicles. They grudgingly said they would do it and then I ended up having two different title numbers issued. Ended up spending hours at the MVA trying to sort it out. I also never received the fragrance cartridges that were supposed to come with the car. I emailed the dealership twice and never received a response. All of the paperwork for my lease was digital and was supposed to be accessed by a password that I created. Tried to access that paperwork when I went to the MVA and the password didn't work. It said the only way to reset It was to contact the dealership. I called and told them I needed it reset immediately because I was at the motor vehicle administration. My call was transferred to some extension and nobody ever called me back. I escalated all of my issues to Genesis corporate and was told somebody would reach out to them and have them get back to me right away. I got a call back from corporate two days later saying they had tried to call Fitzgerald, Genesis of Rockville and they never received a call back! I have been a Lexus owner for 15 years because the service was incredible. I have never been treated so poorly by an auto dealership in my life. To add insult injury, it is the hardest dealership to access and try to park in because there is absolutely no space for parking there. It is also hard to get in and out of because of the traffic. At this point, I would cross the American Legion bridge just to find a different dealership.

We have bought a lot of new vehicles in this short time on earth. I have to say that Arles Abarca,…read moreClient Advisor, has to be by far the best Salesman that I have ever dealt. Mr. Fitzgerald should be elated that he has an individual Like Arles working for him. Very professional, courteous, respectful, worked very hard in finding the right G80 and working with us to make sure it was right. He should be very proud of himself for his work ethic. Thank you very much Arles for all you did. Teri and Tom