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    One Less Thing

    5.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    Select Auto Imports - 18 C43 AMG

    Select Auto Imports

    (51 reviews)

    I walked in on a Tuesday morning not knowing what I wanted. Immediately I was greeted and everyone…read morewas wearing gloves and masks due to the current pandemic which made me feel a lot better. I worked with Sean the Sales Associate and he was very patient and honest about what he thought was best for me. The owner of the dealership Mike and the finance manager also named Mike were both very pleasant and professional. Since it was my first time financing a vehicle, I had a lot of questions and concerns about buying a car and also needed to return a leased vehicle at the end of this month. The three gentlemen were very patient and took good care of me and answered all my questions. I even got a chance to meet Judy, I believe the HR/Accounting manager and she was very helpful and made me feel at home. I knew these people weren't after my money because they really listened to my needs and concerns as a consumer and actually told me a car I wanted which was much more expensive than what they recommended would not be suited for my lifestyle. These people are honest and know what they are talking about! Once I chose the right car for me and signed all the paperwork, they even helped me change my auto insurance policy and return my leased vehicle at the correct dealership because I wasn't familiar with any of that! Upon leaving, I saw all of the people I worked with wiping their sections down which made me feel safer knowing they probably did that before I got there as well. GO TO SELECT AUTO IMPORTS! YOU WILL NOT REGRET IT! THEY TRULY TREAT YOU LIKE FAMILY.

    After 14 years with my Nissan Altima, it was finally time to upgrade. My fiancé already had an…read moreexcellent experience with Murad at Select Auto Imports with his Mercedes E300 in 2022. Shopped around with other local dealerships but no one compared to the genuine, honest communication we received from Murad. The finance department was fair, efficient and transparent as well. I was able to find the perfect pre-owned vehicle for me -- an Audi Q5. I'm beyond appreciative for the professionalism and sincerity I received during this process. Thanks again Select Auto! Looking forward to our continued business!

    BMW of Alexandria - Arlington - 2026 X3 M50

    BMW of Alexandria - Arlington

    (758 reviews)

    UPDATE: After posting this review, I received a call from…read more Melvin Reyes, Assistant Service Manager. He gave me a credit for the services that I felt I was misled about. I'm altering this review from 1 to 3 stars because I want to credit the dealership for making this right. But I'll leave the original post for the record. ORIGINAL POST I've been servicing my car at BMW of Alexandria for about 10 years, and up until now I've generally found the advisors to be straightforward about what is actually required versus what is optional. That's why this experience was so disappointing. At a recent visit, I brought in my 2021 BMW 330i (about 25,000 miles) for a recall and routine service. My advisor, Jhett Nealy, recommended several additional services and presented them in a way that clearly implied they were appropriate and timely for my vehicle. Based on that representation, I approved them. Those services included a coolant system service and a fuel injector cleaning--together several hundred dollars. Only after the fact, when I took the time to review BMW's actual maintenance guidance, did it become clear that neither of these services is part of BMW's condition-based maintenance schedule at this mileage. In other words, these were discretionary, dealer-driven services--not manufacturer-recommended maintenance for a 25k-mile car. I followed up with the dealership over text, and the responses I received (which read very much like AI-generated boilerplate, but regardless represent the dealership's position) only made things worse. Instead of pointing to BMW documentation, they justified the services by saying "Google" and "most BMW owners" recommend doing them around 30k miles--and even suggested doing injector cleaning every 20k miles due to "local driving conditions." That's simply not credible. A basic search shows widely inconsistent, non-BMW sources--generally suggesting 30k-45k miles for injector service, not 20k--and no standardized interval at all for coolant. More importantly, none of that is BMW guidance. Substituting internet opinion for manufacturer recommendations, and presenting that as "recommended maintenance," is misleading. The core issue here is not that optional services exist--it's that they were presented as if they were appropriate and necessary at this mileage. That crosses a line. When a customer is relying on the advisor's expertise, that distinction matters. By the time I fully understood what had happened, the work was already done. At that point, it's not a conversation--it's a sunk cost. Trust is everything in a service relationship, especially at a dealership. For years, I felt BMW of Alexandria largely respected that. This experience with Jhett did the opposite. If this is now how the service department operates--blurring the line between required maintenance and revenue-driven recommendations--then I'll be taking my business elsewhere. I'm sharing this so other customers can make informed decisions and ask more pointed questions before approving work.

    My initial phone call to BMW was due to a service issue I had with my vehicle. I want to express…read moremy sincere gratitude to Fritz Liebig because he took time to hear my concerns and also made time to have my car checked thoroughly. He was helpful in offering shuttle services home during the repairs. Although, I preferred waiting for my car he showed nothing but professionalism. Being a military family things can be a challenge like finding a BMW dealership. I'm glad I found this one in Alexandria. It's no wonder you have personnel like Fritz on your team. Furthermore, the carwash on my vehicle was top notch. I also love how this location ensured their refreshments were stocked up in the waiting area and their restrooms were clean. I'd expect nothing less from Team BMW! Thank you!

    One Less Thing - carbrokers - Updated May 2026

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