I've rented 2-3 times from this location since I've lived in Laurel and never had an issue. Each…read moretime it's a smooth transaction and you are in and out the door within 15-minutes. The staff is always friendly and laid back. They don't seem to have the high volume of other rent-a-car places so they can concentrate on each customer. I would certainly recommend this place next time you need a car rental.

From the owner: Daily and Weekly Rental of Passenger Vehiclesread more

I was quoted 2k for outer tie rod, wheel bearing, and fuel filter replacement at another place. I…read moredid bring my own parts, but they did the labor for 325. Will be back for all service!

I visited Hugo's Garage first time and very impressed with the unprecedented level of quality of…read moreservice Mr Hugo as sole owner and very knowledgeable mechanic who not only fixed my air conditioning issue on the car but also he went extra mile to do complete diagnosis on my car while waiting for parts getting delivered. I never seen any mechanic who is so passionate about his work and committed himself to find best solution for his customers at very reasonable price. I will taking my car for complete tune up and other services he recommended based on what may be needed depending what my dealer already may have done it already. He suggested me to find details about last service I did at dealer and what they replaced and accordingly he will take care of the rest. One very important thing I observed and he made my day....looking at my high end and well maintained car; he did not shown or demonstrated any greed like all other mechanic shops including dealers where I serviced my car to use scary tactics to force me to do any additional repairs or service to replace other parts like air filters, spark plugs and various fluids etc. Mr. Hugo is a great soul and has amazing skills and acumen. I highly recommend all who want to get their automobiles fixed to visit Hugo's shop. I will be suggesting all people in my network to get their automobiles serviced at Hugo's considering the quality of work and best value in this economy for our hard money well spent with very hard working and talented individual like Mr. Hugo. God bless Mr. Hugo and his families for doing such a great service to communities. Thanks Hugo for taking care of my air conditioning system as an emergency considering my wife's health issues while finding time with your very busy and hectic schedule. I will see you soon Hugo and thanks again for getting job well done.

I highly recommend Genuine Auto Repair! Jorge was awesome to work with- very transparent, honest…read moreand detailed/thorough. (I asked a million questions... and he was so patient) He repaired my transmission, alternator and a few other things on my second vehicle which had been parked for a while. Thanks to Jorge, and Arturo my vehicle is up and running like brand new again! Definitely check them out for all service needs! I would give ten stars if I could!

I had an unpleasant incident with Jorge as he broke my bolt for oil pan and has been taking my car…read moreon his errands. I no take my car to him and DO NOT recommend him!!!

I wanted JRS Auto to be my go-to neighborhood mechanic, but this experience was a complete…read morenightmare and totally unacceptable. I dropped my car off after hours on 4/8 with a brand-new $140 combination switch (Part #93400-J0000). The part was in a large Bath & Body Works box (about 2 feet long) and placed clearly on the driver's seat so it would be impossible to miss. Days later, Renata actually called me to ask where the part was. I was stunned--I told her, "What do you mean you don't have it? It's in the car - on the seat!" Instead of admitting that JRS lost the part or someone stole the part, she spent the next hour on the phone gaslighting me, aggressively insisting they "never received" it. She claimed she "checked with her guys" and that "they don't steal," directly implying that my son and I were lying about leaving it in our car. How can an automotive shop lose a part?! It is physically impossible to miss a 2-foot-long branded Bath & Body Works box sitting on a passenger seat!! I even texted a copy of my eBay order details and Ring camera photo showing the delivery, but she continued to deny reality for over an hour (see pics below). But unfortunately, they still refuse to acknowledge they lost our part and continued to gaslight my son and me. That's not just frustrating--it's unprofessional. Being told something didn't happen when you know for a fact it did, combined with a refusal to provide the supposed video footage, raises serious concerns about how this situation was handled. From there, it was nothing but delays and excuses: * I was told they would look for a replacement part -- of course I would have to pay for it (since they refuse to admit fault for losing the part we left in their possession days earlier). But after a couple of days, the part they claimed they ordered did not work in my car. * When I asked to pick up my car, I was told it had already been taken apart and I had to wait another day for them to put it back together * My vehicle sat there for 8 days with no resolution My primary point of contact during this entire issue was Renata. Throughout multiple conversations, she insisted the shop never received the part and dismissed my explanation that it was left inside the vehicle, despite clear confirmation of where it was placed. I also requested to see the referenced video footage, but it was never provided. In the end, the original issue wasn't fixed, the $140 part in their possession was never accounted for, and I was still charged $17. At this point, I am requesting reimbursement from JRS Auto for the $140 part that went missing while my vehicle was in your possession. This situation should not have happened, and it should not be ignored. Now, I need to search for this specific part again. It's not easy to find, considering the model number and the requirement for a skilled mechanic who can install it without damaging it and without overcharging me. If this is not resolved, I am prepared to escalate this through formal channels, including filing a complaint with the Maryland Attorney General's Consumer Protection Division and pursuing the matter in small claims court. Based on this experience, I would strongly advise others to think twice before trusting this shop with their vehicle or property.

STRUT REPAIR GONE WRONG! My husband and I are so sad. This is part 1 of many to show proof of this…read morecompany and how they truly operate. 20 years in business or not. All you will see is facts and I will be filing a complaint with BBB and possible legal action. I recorded EVERY conversation I had with Renata because she talk too fast and too much! Be careful who you trust with your vehicle. They were so kind and talk a good game but little did they know, there was a camera recording. You can't trust nobody with your vehicle nowadays! And why is the mileage and years of warranty missing on the invoice as well as the parts used and detailed amounts? Very shady!!! Stay tuned...

Lifetime warranty on a wrap kicked in after a really bad winter. No worries, Drew and his Son…read morebrought me in and fixed it up even better than it was before! Great team there.

Very overdue review, but well deserved! After my son's car was stolen, we came here to have an…read moreaftermarket alarm system installed--and I am SO glad we did. The owner and his son were absolutely amazing and took incredible care of my son every step of the way. After the alarm was installed, they recommended adding the Drone system for extra security. My son didn't hesitate, and it gave him total peace of mind. The customer service was truly outstanding--friendly, knowledgeable, and genuinely caring. I can't say enough great things about this family-owned and operated business. They went above and beyond and did an exceptional job. Highly, highly recommend!