Vipre has fair pricing and that are ethical in their approach to sales and service. I keep going…read moreback to them and I get the impression that most of their other customers do. I get this impression because of what I see when I'm in the waiting room. Service is scheduled well and there is never a long wait for repairs once you're scheduled. If you have a mechanical emergency, they work with you in a very understanding manner.

VIPRE is a good place to buy a used auto, but a bad place to get it repaired. I bought a late…read moremodel Honda hybrid from VIPRE, and have had decent luck with it, but the few times I brought it into them, the bill was always near or above $1,000. In one instance, they charged me $1,200 to replace ONE headlight, and they didn't even fix it correctly- I had to bring it back in because the mechanic hadn't replaced the "igniter". The other headlight went out 2 months later, so I took it to a recommended moonlighter mechanic- he fixed the set-up without fuss for $200, and a year later it's still running strong. I really don't think Shamit and crew are intentionally trying to rip customers off, I just think there's a disconnect between the management and the repair side of the business. And, if you get caught up in that "disconnect", it will cost you thousands of dollars. Shamit has never fixed this issue, so beware to the car owner looking to get a repair. Needless to say, my next used car will probably be purchased at VIPRE, but my repairs will be going elsewhere. Three stars: good cars, bad repair service.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

I had a horrible experience at the Carmax Laurel Location. I had to return a vehicle that I…read morepurchased from another location that required service immediately after purchasing. I had the car scheduled for a diagnostic with the manufacturer, and after the initial test drive, the service manager, immediately confirmed that there were in fact several issues with the vehicle. Carmax Laurel, did not offer to do a diagnostic test on my vehicle before I cancelled my contract. I was told that because the other store emailed the paperwork for return, that it was their mission to process the return and help me find a new vehicle as quickly as possible. 3 hours later, I began test driving new replacement vehicles in hopes of finding the right car for me. The first vehicle that I test drove, had low tire pressure lights on when I started the car to drive. The second vehicle had not been cleaned. There was in fact a half smoked blunt (filled with marijuana) in the passenger door. There was also, broken glass in the trunk of the car. I was outraged! How unprofessional and wildly inappropriate is it for the car not to have been deeply cleaned and detailed? Also, can you imagine if I would have been pulled over? The management team was apologetic. They offered to buy my lunch for up to $25 and they provided me a Lyft to my destination. The following day, the salesman I was working with never called me with an additional apology, he never presented me with any other car options that would meet my needs, and to date he hasn't said a word. I did hear from the service manager Debbie, and one of the sales managers, Steve. They both expressed apologies and offered to help me find another vehicle. I still don't have a car. I am waiting on a transfer from another store. At this point the level of unprofessionalism and the fact that cars are not serviced, or cleaned makes me want to walk away from Carmax all together. I am outraged and very disappointed in my experience.

Be VERY careful buying from here. My car has had problems from DAY ONE. Take it to a mechanic…read moreBEFORE you buy. Check EVERYTHING. They took care of the immediate issues, but it has continued to have problems almost daily for the first couple of months. No windshield washer reservoir! Car lighter doesnt work, window seals peeling off, rear bumper FELL OFF! Hubcaps came off. Terrible decision on my part, so be VERY careful.

There are a dozen mega car dealerships within 5 miles of this place. They have very clean cars…read more at lower prices including the Caravan I was looking for and bought. Test drive to tags took a half an hour. The car had a bad radio that they replaced within a week. Outstanding service! Highly recommend

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

I spoke with a manager named Amar after I had an inquiry about a deal they had going on. I asked to…read moredo the deal over the phone until I had an approval, I don't have the worst credit but its not the best, I was also supposed to be trading in a vehicle, he told me that they would match the 900 that I was given by another dealer. he told me he understood but I shouldn't have anything to worry about. I came in and Amar was nowhere to be found, then I found out that the info given to me was incorrect and they wouldn't take my trade. he set me up with someone named Jonathan who was late coming in to meet me, he then got quickly sidetracked with other customers, another rep named Eden was just giving me hints to leave if I didn't have a co-signer, I eventually got a co-signer, they ran my credit with Equifax about seven times, then went onto my transunion and ran that three times as well. I then met with someone named Wes, and he started to ask me questions I told him that I was not looking for a car over $15,000, he then asked me why, I said im a student then went on to raise his voice and say that the banks wouldn't approve me on a lower loan and that they were pretty much planning a repo( by trying to get me into a car that I couldn't afford hoping id default on my loan) and that they'd want their money back. so I left, do not go here if you are looking for a car and have a set range under $20,000 they will play in your face and insult you.

I had a really good experience at this small, family car dealership. I had been searching for…read moremonths for the right car for my 17 year old son - who had been saving money for 2 years to buy a car. Before finding Caribbean Auto Sales, my son and I reviewed ads from Craigslist and test drove many cars - but we always got hung up over car inspections and wanted to have the car pass inspection before we purchased a car. Finally, one of the ads on craigslist led me to Silviu at Carribean Auto Sales. The car was exactly what we wanted and they worked within my son's budget. They were able to deliver on everything the promised: new timing belt, limited warrantees, and tags & title paperwork done on premises. Now, we just have to wait for the official title from MVA - but it was really nice not to have to go to MVA in person!

From the owner: 100% Finance Approval Hablamos Español…read more We accept Bad Credit, No Credit, Bankruptcy, Repo Tax ID Accepted

My terrible experience is with Autoboss Repair shop that is owned by this dealer. I took my car…read morethere for alternator replacement. After I received the car back it has not been the same. The broke the tensioner, pulley, and now my power steering stopped working. STAY AWAY FROM THESE SCAMMERS!

Bought a 2010 jeep and Paula was amazing. Her husband was a very nice an as well. They went above…read moreand beyond to make sure I was satisfied with my purchase price, extra key and friendly service Looking for a car with low miles for my son. I will purchase another from them if I see something for him.

I brought my car in to fix my front right suspension and bumper did not take long to get my car…read moreback to me I am more then happy with the results. The best mechanic shop in the area cannot complain made my car look newer then what it looked like before. Recommend for anyone!

Great service, great workers! Place was busy but I was able to get my car back the same day and it…read moreruns great.

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.

BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

Gus was cool and helpful, and they even beat CarMax's offer--but that's where the positives end…read more They initially quoted one amount, then paid out hundreds less with no heads-up until after all the paperwork was signed. The excuse? They "rounded," used a 21-day payoff instead of the standard 15, and passed on loan company fees to the seller. None of this was disclosed up front. Also, their hours are listed wrong--they close at 7, not the time posted online or on the door. I found that out the hard way. Bottom line: Do your own math, double-check everything, and be ready to call out the BS (not Gus--he's solid). Personally, I'd recommend going across the street to from carmax instead.

This place is so unprofessional. First time ever selling a car and the guy originally working…read moredidn't even test drive my car and gave me a price on it just by looking at it. I had to get my title sent in and then the sale would be on! So fast forward to the Next day. His boss comes in and the whole thing went left. He provided me no insight on what I'd be getting and gave me the run around, and they have some lame promotion saying they'll outbid carmax on a sale. If not you'll get $200 bucks! What a joke. Don't waste your time here just a bunch of shifty guys looking to make you feel dumb. PS. This is the Laurel location by the way! P.S.S Learn that you're in customer service so try and appease to your customer ya know...