We recently had our Volvo repaired at Jeff's Body Shop in Annapolis after an accident, and the…read moreexperience was outstanding from start to finish. We were referred there by the Volvo dealer, and I'm very glad we were. From our initial conversation, the team was professional, responsive, and highly communicative throughout the entire repair process. The turnaround time was unbelievably quick, and the quality of the workmanship was impeccable. A special thank you to Jessica, who was absolutely outstanding to work with and made the entire process smooth and stress-free. I would highly recommend Jeff's Body Shop to anyone in need of auto body repairs.

I went in the for a quote and I believe I spoke with Steve. Anyways very upfront and wasn't trying…read moreto get me to do a bunch of stuff I didn't need. Was upfront what the cost would be and the problems that I could have. I really appreciated the honesty. I elected to just by a new car, but if I had work to have done I'd bring it here.

Introduction to why I was here:…read more About to wrap up the 2nd of the two 2024 runner-ups now with C is for Carbody Collison Center, in alphabet series and will be getting to 2025 picks + runner-ups simultaneously. In October 2023 while on 495 on near the PG/Montgomery County border, hundreds of motorcyclists were causing chaos and very slow traffic on that Sunday gathering on the side blocking lane and lane splitting between the slow cars. This was insane and incredibly annoying. One of the motorcyclists rammed into my car while lane-splitting. He flipped his motorcycle. He picked up his motorcycle stumbled off to the side, and I tried to get the heck out of there as I didn't want to risk my safety with this awful motorcycle gang. Once I got to where I was going about 45 minutes later, I saw the damage, which wasn't horrible, but it wasn't just some minor nick. Visits here: That next day or two, I shopped around a bit in Laurel & North Laurel, and Carbody Collison had a better rate than the others. Also, Bob was kind and empathic to what happened. It wasn't urgent, but it could become a problem more so in winter because of snow/road salting as bottom part had to be replaced. I wanted to wait to see if insurance would go through, but they refused to cover it. Ultimately, that January 2024 we started the process, but it was going to take some time to get the part needed and would take them some time to do all the repairs. We agreed I'd drop the car off when I was going out of town; I rideshared to BWI airport. A week later I got back to town. Although they had agreed on finishing by then, there was something that was delayed even though we had agreed I come back that Friday afternoon, which I took a rideshare to get from my place to there, which isn't that far. Bob was nice enough to at least let me use a loaner car as I had a couple of other things I was doing, drove home, and then came back in the late afternoon. There was a bit of a tiff over windshield wipers they had replaced, which I thought was going to be cheaper, which I said I didn't agree to that much. He didn't want to continue to too much arguing and credited for either free or nominal price. I drove off to Columbia where I was going that evening. As I was driving back on MD-32 at US 1, I heard a loud noise like something was scrapping on the road. I got off at the next exit and went to the Savage MARC train station parking garage to see what was going on. I saw the piece hanging down. I snapped back in place, which got me home. But then the next day, I went down again, I stopped at a place in Laurel that I knew was open on Saturday. They did a temporary fix to get me through the weekend. I revisited on Monday, explained what happened. Bob apologized seeing what was going on; some screw was missing. He quickly got the staff to put back in while I waited there. In summary, Bob was overall nice & empathic except for a bit of heated discussion over price of an unrelated windshield wiper. I liked the price relative to other places (although I still didn't like as it wasn't cheap). They did a good job overall, but the missing bolt issue was annoying. They did a good job on timelines, but still a bit off on that, but at least got the loaner car for that afternoon as they were wrapping stuff up. This was mostly positive, and while there were some negatives, Bob did do a good job alleviating the negatives.

They told me my car was ready to pick up, I go and pick it up and my back license plates were…read morestolen. Luckily they covered for that. But I think the car parts they used are for an older car model, my car looks lopsided. I was hit on the top right corner, there's a small gap between the door to the front, and it's not the same on the left side door. There is also a part on the left side that sticks out a bit.

If you are looking to buy a car from here, you are Buying a car from honest car people who care…read moreabout their customers and reputation. Whether you sell your car or buy your car from them , you will be taken care of.

It's been three weeks and they haven't paid off my loan. Texted a fake FedEx tracking number last…read moreweek. I was notified through the old app that my car has been transferred to a new owner. You can't do that legally if there is still a lien on the car. They went from sloppy to criminal. So they have the new buyer's money and the money they should have used to pay off my loan. I filed a complaint with the Attorney General's Office.

Great dealership to work with. Joshua Pesantez was very pleasant to work with as well as Eduardo…read moreMartell, the finance manager were very thorough and knowledgeable. I would use them again!

If you want a transparent, fast, and completely stress-free car-buying experience, go see Bryan…read moreRosales and "T" at Sport Chevrolet. Bryan, the Sales Manager, reached out to me via email late on a Friday night to work out an out-of-the-door (OTD) price. He gave me a fantastic upfront deal that beat out a competing offer, with absolutely zero games. I placed a deposit to hold the 2027 Bolt EV that night, and when I arrived early Saturday morning, they already had everything ready to roll. Bryan introduced me to T, who looked after me for the rest of the visit. She was incredibly friendly, knowledgeable, and gave me a great test drive. She sensed right away that I already knew the car inside and out, so she didn't waste time trying to "sell" me on features or push unwanted add-ons. Even the finance department was a breeze--in and out in less than 15 minutes! Before I left, the detailing crew noticed a couple of minor scratches on the side and went completely above and beyond, choosing to buff the entire side of the car so the paint looked flawlessly uniform. No upsells, no hidden fees, just great people doing business the right way. Love my new Bolt EV. I highly recommend Sport Chevrolet!

Gus was cool and helpful, and they even beat CarMax's offer--but that's where the positives end…read more They initially quoted one amount, then paid out hundreds less with no heads-up until after all the paperwork was signed. The excuse? They "rounded," used a 21-day payoff instead of the standard 15, and passed on loan company fees to the seller. None of this was disclosed up front. Also, their hours are listed wrong--they close at 7, not the time posted online or on the door. I found that out the hard way. Bottom line: Do your own math, double-check everything, and be ready to call out the BS (not Gus--he's solid). Personally, I'd recommend going across the street to from carmax instead.

This place is so unprofessional. First time ever selling a car and the guy originally working…read moredidn't even test drive my car and gave me a price on it just by looking at it. I had to get my title sent in and then the sale would be on! So fast forward to the Next day. His boss comes in and the whole thing went left. He provided me no insight on what I'd be getting and gave me the run around, and they have some lame promotion saying they'll outbid carmax on a sale. If not you'll get $200 bucks! What a joke. Don't waste your time here just a bunch of shifty guys looking to make you feel dumb. PS. This is the Laurel location by the way! P.S.S Learn that you're in customer service so try and appease to your customer ya know...

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

My experience with the service department this week did not go well. I began making calls for a 30K…read moreservice on my Miata beginning Monday around 10:00 a.m. The telephone tree seemed to be broken, because I had to punch the "2" key for service three different times before a human finally answered. I was immediately put on hold for 8.5 minutes then was disconnected. I called right back and went through the faulty telephone tree as before. This time instead of speaking to a person I was asked if I wanted a call back. I did. Two hours later, not having heard from the service department, I made another call. This again wound up with my being offered a call back. I again agreed and again received no call within a reasonable amount of time. A fourth call finally got me through to a service writer. An appointment was made for two days later at 8:15 a.m. I was told that the work would take 1.5-2.0 hours, so I elected to wait at the dealership for repairs. When I arrived for the appointment, I was told the wait would be a minimum of 3.5 hours. I called my wife to pick me up, disrupting both of our morning expectations. There's no excuse for that kind of stupidity. This service department doesn't appear to know what they're doing. When I finally retrieved the car, the bill was 150% more than what I was expecting. If I can find another Mazda dealer in the area, I doubt I'll be returning to Fitzgerald.

First let me state I have had them do work for me before . Very good work and service…read more My concern they agreed to work on my vehicle . Installing a tow plate on my jeep. We agreed on the date and I told them not in a rush , figured a week . Shop manager said will fit it in hour here , hour there, cool no issues. my issue was after 5 days never moved , other than when they took off my plates, so I could get my new one s. yah , I was upset and said forget it i will just take it somewhere else. The manager rudly says fine , take it , no body wants this kind of job anyway. if thru were in over their head busy, could have called . Would have picked it up and we could set another date . Would have understood., It attitude and demeanor cost business . Reputation and customer service is key. I am a retired disabled veteran, i am not special or exspect anything other than respect and fair service for a fair dollar. Like I stated they did good work and provided good service before.

I was minding my business a few weeks ago when an insane Maryland driver came out of nowhere and…read morehit my car. I had my car towed to Bowie Auto Clinic and Ernie did a great job of communicating with my insurance company and the other driver's insurance company to get my car fixed. The Collision Center communicated with me throughout the process and i'm really happy with the repairs. My car looks better now than it did before the accident. Hopefully I will never need to return to the Collision Center, but if you get in an accident I highly recommend them.

Caliber Collision was extremely easy to work with. They coordinate everything for you so the…read moreentire repair process was smooth as butter. Angie was a gem. The waiting area is very clean, the staff friendly and helpful. They even finished my vehicle ahead of schedule. Being able to leave my rental car there when I picked up my car was an added bonus that saved me time.

Ms. Angie surely made a difference! She did the inspection of my car, made sure all was checked and…read moreno stones unturned. She made me feel better, despite of the ill feeling after a car accident or any car issues. She was very assuring! The staffs - the ladies in the Landover branch were very helpful. Again, most especially Ms. Angie! The process was made smoothly and updates were provided about my car repair. Upon car pick up, Ms. Angie made sure all was checked and had my car cleaned - in and out. Although, the incident that happened to me was so unfortunate but Ms. Angie and the ladies in Caliber Collision- Landover made me feel okay.