Danny was awesome to deal with and helped me solve issues with my 2001 Ford Explorer. Excellent…read morecustomer service . Look forward to working with him in the future .

We needed help removing our license plate and Rob made sure we had everything we needed! He went…read moreout of his way to say to make sure we were set with the supplies we needed. We will definitely be coming back for our other car needs.

CDJR offers a wide selection of used vehicles at decent prices. Decent until you realize they tack…read moreon an extra $1,000 reconditioning fee (on top of the $800 MD fee) that takes the deal from good to just ok or mediocre. They're almost removing themselves from competition by doing this. I was considering two cars during my search. Both started out slightly below others in the area but ended up considerably higher. None of the other dealerships I looked at in the area had extra fees like them. It felt like I had to negotiate the extra fee AND the purchase price, which was too much to overcome.

If you're shopping or in the market for a new and or used vehicle, please go see Zack or Kenny. My…read morehusband and I truly had an awesome experience with them. We were shopping for a Toyota Tacoma, sent an email through Autotrader for availability, within an hour got a response. We called the next day first thing in the morning and again, they confirmed the vehicle was still available. Zack was very knowledgeable about the different trucks. He answered all our questions with no hesitation! Hands down one of the best car shopping experiences we had.

Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

I took my RDX in for a battery replacement. No problem with the actual service for the battery and…read moreKellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer.

The paint on a passenger-side door of our nearly-new 2025 Mazda CX-50 was scraped. I took it to…read moreCriswell Collision Center for an estimate, which was promptly provided, and the amount was a bit more than $4000, which seemed steep, so I took it to Fitzgerald Mazda, where I'd bought the car. The Fitzgerald service manager recommended taking it to Elite Auto Body, which I did. The estimate from Elite was about half as much as the one from Criswell, so I had the work done there. The door had to be removed, blasted, repainted, and re-coated, and when I got the car back a few days later it was as good as new -- and the price charged was less than the estimate!

Had the front end repaired and about 6 months later brought it by because the turn signal fell out…read more They said that I got in another accident t that made it fall out. There was no visible damage. Just the clips that would hold it in were broke probably when they assembled it.

The good: - Comfortable lounge area with snacks…read more - Prompt attention The bad: - went twice for water leakage inside car. Each time I was charged over $200 for clearing of the sunroof drain - 3rd time I was told that it was chronic and I needed replace whole sunroof assembly for over $8000! Took car for second opinion from a mechanic and they fixed issue by clearing AC drain! NOT sunroof drain! Took 2 minutes. - They ripped me off with a failed diagnosis and tried to con me into an unnecessary expensive repair - will not go back!

I've been here twice for service and this is hands down the best dealership I go to (I also have a…read morePorsche and an Audi). They have great communication, super friendly (even gave me a ride down the road to the BBQ spot). Their pricing is solid and they don't try to upsale you on services. My last visit was with Ralph and Lee gave me a ride fantastic guys. Oh and the waiting area is the best, they even give you a poker chip for the snack shop where they have actual food like sandwiches.

Highly recommend this service location for Mercedes Benz vehicles. Excellent customer service…read moreskills. Outstanding and accurate technicians. Solved an intermittent problem with my CLS550 that 2 other locations, including local dealership service center failed to diagnose and repair. Really great quality service at a nice value! Friendly, trustworthy people too!

Andy and Meagan are awesome. Masters at German cars. The have always done well by meread more

I live 2 miles away and have never been here until this past issue with my car…read more They did amazingly fast work for a wrecked and nearly totaled car. There was one issue where a part went bad as we opted for used and it was replaced with a new part free of charge. To me it seems as though they are trying hard to make customers happy and are working to gain the respect of this community. They seem to work on quite a few cars and sell quite a few as well. I have not purchased a car here but came close with my car being so bad off. But we opted to fix and see if we can make it another 2 years with our current vehicle

Gave this place a chance, despite warnings from other reviews…read more First red flag was that the vehicle I purchased was advertised as a 2009 vehicle with only around 190,000 miles on it. (screen shotted it for use as evidence in court) Upon purchase, on the spec sheet it was actually a 2008 vehicle with over 220,000 miles on it. Pretty shady bait and switch. This is the kind of stuff judges fume over. Second red flag was that I had asked if anything was wrong with it. I was told that apart from needing a new battery and the fact that the alternator was just switched out, there was absolutely nothing wrong with it at all and everything worked. I trusted what I was told being that the person selling this was a very experienced mechanic. I shouldn't have trusted him. So lets get started with what was wrong: 1. The key I was provided starts the engine, but is a different key from the driver door. (either the door got swapped or the ignition lock) I can't lock and secure my vehicle without locking myself out. Costs $200-$300 to have a new key made by a locksmith. Pretty major thing to leave out of the description if you ask me. 2. The belt in my vehicle shred apart in one day. One day. He tried to make good and not leave me stranded in the middle of nowhere, and replaced it with another incorrect belt that shred apart on the second day. 3. The leads for the second battery were no good. 4. The interior lights still do not work despite telling me he knew it worked and that all it needed was a new battery. 5. There was a flat tire on the vehicle that he told me he would replace because it had a leak. He didn't replace it. He simply patched the hole and slapped the same tire with some dry rot right back on in front of me. 6. The loading ramp on the vehicle does not work. At all. Had an electrician and mechanic inspect it... The entire electrical system powering it is completely defunct. 7. He had claimed all the fluids were checked and refilled. The power steering fluid was nearly empty. 8. The side view mirror on the passenger side is essentially useless and makes changing lanes a risky and dangerous task. It took a 20 year old mechanic with two years experience only ten minutes to spot these flaws, yet the mechanic with a lifetime of experience who has a business repairing vehicles to sell them somehow "missed" all this and decided to sell it to me in its condition, even going as far as risking my life just for a profit. Wanted to like the guy, seems like a stand-up citizen... But the business ethic and vigilance exercised by his practice was abysmal at best. In short, I was completely ripped off and the only reason why he came to help me was probably because of him mentioning that he liked me and knew that I was getting ripped off so he didn't want it weighing on his conscience. I'd easily remove this 1-star review if he made it right and compensated me for the hell he put me through, but as of now my family is in the middle of collaborating with our U.N lawyer to file a lawsuit on his business. I was wise enough to document all of his claims to be used as evidence against him. I drove 4 hours to get ripped off, it only makes sense for him to have to drive 4 hours to NY to attend court proceedings. Even if I don't win, it'll be nice to know he'll likely have to make two round trips just to show up to court. Do not trust this business. Trust the other one star reviews here.

I had both my cars here for the MD State Inspection, and it was fantastic. Scheduling the…read moreappointments was very easy, the person I spoke with on the phone was helpful and polite. The service was above and beyond. They text you a link so you know when they've started your work and when they've finished it. Then I received an email with a document including the breakdown of the entire inspection with notes and pictures. It was unexpected but so nice to have a report to look at other than just a verbal "pass" or "fail" from the mechanic. The inspection was reasonably priced (we paid ~$90) and I would recommend this place to anyone looking to get their inspections done.

Very expensive. Parts markup 100% over retail prices. Checked prices at dealership. Labor rate…read moreseems high for specific job. $500 labor to replace 4 plugs in a Toyota seems excessive. Close to $ 700 with parts to replace spark plugs. Declined a long list of other repairs that I was told I needed, mainly because of the cost. I'll be looking for a facility that's more reasonable.