This place has NO customer service skills. Never asked for my account, never said hello, gives…read moreattitude. Yelled cash or card twice at my DEAF VETERAN HUSBAND bc he didn't hear them the first time( specially the heavier African American male in his late thirties). If I could give it a zero I would.

Meant to write this review 2 weeks back but better late than never!…read more I went to this Auto Zone store one frustrated morning after having to jump my car multiple days in a row- the man who helped me was AMAZING! He diagnosed my car with a bad battery, helped me pick a product and changed it for me all while being very friendly and teaching me along the way. The receipt does not say his name but it does say CSR#38, transaction #864935 so if this makes its way to the store/management please know what a great experience I had and thank him again for me! Keep up the good work.

Drove there to purchase washer fluid. It was on sale…read moreThe representative who rung me up was kind, polite, professional & efficient. In & out in under 5 mins

Whatever you do please avoid Service Manager, Rob Blizzard. He's very sarcastic and very…read moreunprofessional and doesn't come off friend or a people's person. If he's the only one there, I suggest you leave and come back another day to see someone else. He's need to go elsewhere to work because he tarnished Porsche significantly. Would give a ZERO rating and he's needs major training on servicing the public.

Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

horrible customer service was repeatedly told my order was not in the store even though it was and…read moreI had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaper

rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

***Unfortunately... I can no longer stand by my previous review... How could I know that a change…read moreof staff has occurred at this Pep Boys location since my last visit and it came with a total lack of courtesy... I can't remember the last time I experienced such poor customer service anywhere... I felt I was being mocked and made fun of as if I was the 'joke of the day'... What a shame that a few 'bad apples' most certainly can spoil the whole bunch...***

I showed up for a tire patch, made an appointment and everything…read more It took over an hour to get my wheel off the car. Why on gods green earth did we put my tire and spin it on the FACE OF MY BRAND NEW GLOSS BLACK WHEEL Scratching it to kingdom come. (Thank you so much to the lazy tech who didn't want to walked over to the actual work area and not the FACE OF MY WHEEL. Then about another hour later the tech hands my key and tells me I'm all good to go. One of the service advisors hands me my paper work and sends me on my way. YES they did not charge me anything after being frustrated as I was actively late to work.... I walk out to my "ready to go" vehicle just to hear the tire hissing from the "plug" in my tire from the OPPOSITE side of the vehicle. And when I walk back inside the service advisor tells me he is not sure why it is and that he didn't hear what it sounded like be before.... There was no noise before. We walk outside to show him it's pouring air out from the brand new plug; then he thought that was the perfect time to say that I was gonna end up needing a new tire. (Nobody even hinted at this) My paper work from them says "tech found nail recommended plug-in tire" Then after I leave the facility- I find out on my own that my wheel weights had been removed from the wheel and none put back on. Thank you so much pep boys. If I could give zero stars I would. It's appalling how little care the techs had.

I restored a 65 Falcon and they were the most helpful Friendly and knowledgeable people for the…read morerestore. He had all the parts I need and if he didn't. He found them for me.

Dishonest scammers, buy from them at your own risk. Made an order of 200$ and never received.read more

I'm going to tell you that I'm a big fan of probably the largest parts group on the eastern…read moreMaryland peninsula and their ability to make your dreams come true when looking for a transfer case or other difficult situations for that hard to find truck or automobile parts. Be sure to check out their inventory when you have the time to make a decision on purchasing the vehicle equipment you need

This place was fantastic!! We needed a rear differential quickly and they delivered 3 days earlier…read morethan promised. The service and communication was top notch. We worked with Caesar and couldn't be happier. Highly recommend this business!!