This was a terrible experience and a complete bait-and-switch. The salesperson assured me I'd get…read morethe promotional interest rate from GM after we agreed on a price. However, after three hours of paperwork and two hard credit inquiries, the finance office tried to lock me into a loan at a rate six times higher than what was promised. When I refused to sign for the new terms, the deal fell through. They completely wasted my time and damaged my credit score. Avoid at all costs.

Purchased a vehicle from here in December and it was a great experience. Not pushy to buy the car,…read morejust a little pushy to use their payment plan. Very good experience!

WORST COMPANY EVER..... RUN AWAY TRUST ME. Unfortunately, the review does not have an option for…read morezero stars. I have a 2013 JX35 that was still being financed. April of 2024 my car broke down on me. I took it to my normal mechanic who informed that I needed a new engine and transmission. I reached out to Brandywine Auto for a quote for a used engine and transmission, not a bad price. I schedule the service with them to drop my truck of May 7th. Once I did that everything went downhill from there. They nickeled and dime me for so many other things. They told me my compressor was bad, and they will install a new one. Find no problem, then they said I needed a new catalytic convertor, ok. They had my car until Oct 11th. I proceeded to leave my car shut down on me in the middle of 301 interception. Are you freaking kidding me. They do not know what they are doing. Every engine and transmission they had did not work at all. Their service is below subpar. I believe they are only capable of handling minor repairs, like brakes, window replaces, tune ups that all. Please do not take your car for any repairs and do not trust the parts that you need. Their warranty sucks. They lie and say we ordered a new part and if something happens then they say no it was used because the warranty will be voided after 30 for used parts. Currently I have my truck being looked at not by them of course Because my ac isn't working after I was told that I paid for a new compressor. Go figure.

called in a cv axle for a car, sent my mechanic to pick it up the next day he got their at 1037 am…read morewaited about 20 minutes to get the wront part then kept him their for another 40 minutes and then said they do not have the part, wrong inventory, my guy was african so they did not care to help him at all these people are racist, this is my last time doing business with them. as you can see their review says it all. worst auto parts in the dc, maryland,virginia.

I went to the auto store cited above to purchase a rear turn signal bulb. I did not look for the…read morebulb myself ( too many) but asked the representative to look it up. I gave him all the information he requested while he was checking his online inventory. He found the bulb, I paid for the bulb, and I left. A day or so later I tried to insert the new bulb . It did not fit the socket. The base of the bulb was too large. I returned to the store and told my story. The rep. puzzled over the story and the bulb, went into the light bulb section and came out with a new bulb that he said would fit. When I asked about the cost of the new bulb he gave me the price whereupon I queried him as to whether the cost was with or without the refund for the "hand-selected" bulb I purchased earlier. To which he replied with a straight face, "We don't give refunds for parts that have been removed from the plastic covering.". We, then, "discussed" the flawed reasoning behind that policy. He was steadfast in his understanding of the policy ...not the absurdity of the policy, mind you.. but his understanding of the policy. So when I said "once I open the second set you researched and sold me if the new bulbs don't work I am potentially stuck with two sets of useless bulbs. To which he replied, "well, yeah". After a long text exchange with the company's customer service department, it came down to essentially "that's our policy". There were so many things wrong here that it just boggles the mind that a reasonable person would not see the "Catch 22" virtually dripping from this confounding policy. In essence, any mistake made by the salesperson in providing a part to a client if that part is opened and does not fit the customer is expected to absorb the cost of the useless item! The website customer service person refused to budge from "the policy". I am now left with a souvenir of what is not only a Catch-22 but also "Caveat Emptor". Btw/ The refund policy is not annotated on the receipt nor was it forthcoming from the mouth of the salespersons. I also did not see it on any store signage. Auto Zone, here I come but I will be sure to ask about your return policy first. As they say "take advantage of me once shame on you, take advantage of me twice, shame on me". .

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

From the moment I walked into this AutoZone, the cashier a shorter lady at the front was rude and…read moredismissive. She kept that same attitude the entire time I was checking out, which made the whole experience unpleasant. I've been to this same location many times and never had an issue before. When I showed my veteran ID, which I've used here plenty of times without any problem, she said it wasn't valid. That kind of inconsistency and attitude isn't what I expect from AutoZone. I usually like this store and the staff, but this visit was disappointing. Management really needs to do better.

This store should be a model for what all auto parts stores should be…read more As a woman who has owned either luxury vehicles or muscle cars for most of my adult life, I've had some pretty interesting experiences at auto parts stores. Most of them involve either sales associates talking down to me (like I don't know the difference between a carburetor and a cabin air filter) or trying to upsell me on things I don't need, because they think I don't know enough about my vehicle to know when I'm being taken advantage of. Oh, and let's not forget the unwanted advances...yeah. My experience at this AutoZone location was everything that a trip to the auto parts store (or any store, really) should be. Chris was AMAZING from the very second I walked into the store. I came in for two items and even though he only had one in stock, he looked up the nearest store that had the item in stock, printed out an image of the item they didn't have (so I wouldn't have to ask the sales associate at the next store to find it in the computer), and wrote down the address for me so I wouldn't have to look it up in my phone. It's also worth noting that I didn't ask him to do any of these things for me... didn't even have the time to. He was already problems solving before I had a chance to even consider next steps. Solution oriented customer service... Other stores, take note. Because I felt so comfortable shopping at the store, I ended up buying another $50 worth of detailing accessories and other things that I didn't necessarily need. As he rang up my items, I thanked Chris for treating me both as a valued customer, and as a person, because this was not an experience I've had at any other auto parts store. This store has become my new go-to for all of my car care needs.

I just wanted to say this place went above and beyond my expectations. My battery died and Jerome…read more(General Manager) helped me out and replaced the battery himself. Service was fast, he was very nice, and made the experience very pleasant. Thank you! I will choose this over a dealer or shop any day.

The customer service here does not exist. Was ignored the whole time & when I went to an employee…read morefor help he looked at me like I was disturbing him so I just left.

I have been a loyal customer of the Toyota Bowie service department for several years, but I think…read moreit's time I find another service location. Today, I had a 7:30 appointment for an oil change and cabin filter change. I arrived at 7:00 to find six cars lined up in front of me. No biggie bc I'm the one who arrived 30 minutes early. What I did not appreciate was being overlooked by the service advisors. An advisor stopped at my car to ask who my appointment was with and when I said "any advisor" he said "ok well the car BEHIND you is my appointment so I'm going to take care of him and someone will be with you." Please note, I had been waiting 15 minutes at this point. I pull my car forward and another advisor greets me, but this time he asks for my name and if I I an appointment. I provided my name and appointment time. Now at this point, one would think the advisor would grab the appointment list, locate my name, and grab the advisor assigned to me, but no. He asked what brought me in which just irritated me bc again all of this information can be found where....the appointment sheet! He gets my info and sends me on my way. Five minutes later, a third advisor comes to me in the waiting area to recap the reason for my visit. Seriously wtf is happening?!

if I could give zero stars I would. I have no problem with our service Rep Danny K. He has been a…read moreshining star in their lost universe. The service managers don't seem to care that they had my car sitting there torn apart and unable to use for seven months waiting on a part. i will never purchase another vehicle from that dealer or Toyota again.

Synopsis: Fair, honest, trustworthy, and highly-skilled…read more Dets.: This was my second visit to Bowie Auto Clinic, and they didn't disappoint. After hitting an errant piece of metal on the freeway, my car started making the most hideous, concerning noise, so onto Bowie Auto Clinic I went. Sean/Shawn and crew worked diligently to identify the source of the noise, keeping me abreast of their progress over the two days they worked on it. I'm overjoyed to report that they discovered the source and resolved the issue without breaking the bank. If you're looking for a mechanic you can trust--even as a woman--Bowie Auto Clinic is your shop. Thank you, Sean/Shawn and Bowie Auto Clinic!

They were professional, efficient, and responsive. I was able to make a next-day appointment, and…read morethey saw my vehicle right at the scheduled time. Hassle-free, not trying to sell me on services I didn't request. Excellent price