rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

Purchased a vehicle from here in December and it was a great experience. Not pushy to buy the car,…read morejust a little pushy to use their payment plan. Very good experience!

This was a terrible experience and a complete bait-and-switch. The salesperson assured me I'd get…read morethe promotional interest rate from GM after we agreed on a price. However, after three hours of paperwork and two hard credit inquiries, the finance office tried to lock me into a loan at a rate six times higher than what was promised. When I refused to sign for the new terms, the deal fell through. They completely wasted my time and damaged my credit score. Avoid at all costs.

WORST COMPANY EVER..... RUN AWAY TRUST ME. Unfortunately, the review does not have an option for…read morezero stars. I have a 2013 JX35 that was still being financed. April of 2024 my car broke down on me. I took it to my normal mechanic who informed that I needed a new engine and transmission. I reached out to Brandywine Auto for a quote for a used engine and transmission, not a bad price. I schedule the service with them to drop my truck of May 7th. Once I did that everything went downhill from there. They nickeled and dime me for so many other things. They told me my compressor was bad, and they will install a new one. Find no problem, then they said I needed a new catalytic convertor, ok. They had my car until Oct 11th. I proceeded to leave my car shut down on me in the middle of 301 interception. Are you freaking kidding me. They do not know what they are doing. Every engine and transmission they had did not work at all. Their service is below subpar. I believe they are only capable of handling minor repairs, like brakes, window replaces, tune ups that all. Please do not take your car for any repairs and do not trust the parts that you need. Their warranty sucks. They lie and say we ordered a new part and if something happens then they say no it was used because the warranty will be voided after 30 for used parts. Currently I have my truck being looked at not by them of course Because my ac isn't working after I was told that I paid for a new compressor. Go figure.

called in a cv axle for a car, sent my mechanic to pick it up the next day he got their at 1037 am…read morewaited about 20 minutes to get the wront part then kept him their for another 40 minutes and then said they do not have the part, wrong inventory, my guy was african so they did not care to help him at all these people are racist, this is my last time doing business with them. as you can see their review says it all. worst auto parts in the dc, maryland,virginia.

I went to the auto store cited above to purchase a rear turn signal bulb. I did not look for the…read morebulb myself ( too many) but asked the representative to look it up. I gave him all the information he requested while he was checking his online inventory. He found the bulb, I paid for the bulb, and I left. A day or so later I tried to insert the new bulb . It did not fit the socket. The base of the bulb was too large. I returned to the store and told my story. The rep. puzzled over the story and the bulb, went into the light bulb section and came out with a new bulb that he said would fit. When I asked about the cost of the new bulb he gave me the price whereupon I queried him as to whether the cost was with or without the refund for the "hand-selected" bulb I purchased earlier. To which he replied with a straight face, "We don't give refunds for parts that have been removed from the plastic covering.". We, then, "discussed" the flawed reasoning behind that policy. He was steadfast in his understanding of the policy ...not the absurdity of the policy, mind you.. but his understanding of the policy. So when I said "once I open the second set you researched and sold me if the new bulbs don't work I am potentially stuck with two sets of useless bulbs. To which he replied, "well, yeah". After a long text exchange with the company's customer service department, it came down to essentially "that's our policy". There were so many things wrong here that it just boggles the mind that a reasonable person would not see the "Catch 22" virtually dripping from this confounding policy. In essence, any mistake made by the salesperson in providing a part to a client if that part is opened and does not fit the customer is expected to absorb the cost of the useless item! The website customer service person refused to budge from "the policy". I am now left with a souvenir of what is not only a Catch-22 but also "Caveat Emptor". Btw/ The refund policy is not annotated on the receipt nor was it forthcoming from the mouth of the salespersons. I also did not see it on any store signage. Auto Zone, here I come but I will be sure to ask about your return policy first. As they say "take advantage of me once shame on you, take advantage of me twice, shame on me". .

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

From the moment I walked into this AutoZone, the cashier a shorter lady at the front was rude and…read moredismissive. She kept that same attitude the entire time I was checking out, which made the whole experience unpleasant. I've been to this same location many times and never had an issue before. When I showed my veteran ID, which I've used here plenty of times without any problem, she said it wasn't valid. That kind of inconsistency and attitude isn't what I expect from AutoZone. I usually like this store and the staff, but this visit was disappointing. Management really needs to do better.

This store should be a model for what all auto parts stores should be…read more As a woman who has owned either luxury vehicles or muscle cars for most of my adult life, I've had some pretty interesting experiences at auto parts stores. Most of them involve either sales associates talking down to me (like I don't know the difference between a carburetor and a cabin air filter) or trying to upsell me on things I don't need, because they think I don't know enough about my vehicle to know when I'm being taken advantage of. Oh, and let's not forget the unwanted advances...yeah. My experience at this AutoZone location was everything that a trip to the auto parts store (or any store, really) should be. Chris was AMAZING from the very second I walked into the store. I came in for two items and even though he only had one in stock, he looked up the nearest store that had the item in stock, printed out an image of the item they didn't have (so I wouldn't have to ask the sales associate at the next store to find it in the computer), and wrote down the address for me so I wouldn't have to look it up in my phone. It's also worth noting that I didn't ask him to do any of these things for me... didn't even have the time to. He was already problems solving before I had a chance to even consider next steps. Solution oriented customer service... Other stores, take note. Because I felt so comfortable shopping at the store, I ended up buying another $50 worth of detailing accessories and other things that I didn't necessarily need. As he rang up my items, I thanked Chris for treating me both as a valued customer, and as a person, because this was not an experience I've had at any other auto parts store. This store has become my new go-to for all of my car care needs.

I just wanted to say this place went above and beyond my expectations. My battery died and Jerome…read more(General Manager) helped me out and replaced the battery himself. Service was fast, he was very nice, and made the experience very pleasant. Thank you! I will choose this over a dealer or shop any day.

The customer service here does not exist. Was ignored the whole time & when I went to an employee…read morefor help he looked at me like I was disturbing him so I just left.

The service here is terrible. I waited over a month for a washer fluid reservoir, only to be told…read moreit was finally ready for installation. My wife took a day off work and waited at the shop for 2.5 hours, only for them to realize they had ordered the wrong part. Totally unprofessional to make someone wait that long before checking if they even have the right components. Avoid this place if you value your time.

I brought my 2021 Toyota RAV4 in for a recall service and ended up being upsold on over $1,000…read moreworth of additional work. I spent 2 hours and 40 minutes there, only to be informed at checkout that the part needed for the recall wasn't available and I would need to come back at a later date. I'm struggling to understand why this wasn't identified when I initially scheduled the appointment or at the very least when the service started. Additionally, it's frustrating that this wasn't communicated before I was sold on the extra work. To make matters worse, after leaving the shop, I realized I hadn't been given the warranty card for the new tires I purchased. I had to turn around and spend another 30 minutes retrieving it, which only added to the frustration of an already disappointing experience. I took time off work to be there, and now I have to figure out how to take more time off to address an issue that should have been resolved today. I don't believe it should fall on me to confirm the availability of parts before an appointment, and I'm very upset about how this was handled. How do I trust Toyota of Bowie in the future for service or sales? To make matters worse, the receipt had a big note on it that if I had issues, I should email the service manager Edbyn Lopez- I did and haven't even had the courtesy of of a response in a week, so I'm posting here. Beware Toyota Bowie service....

These guys did a great job getting my jeep in for a radiator replacement. Same day service, fair…read moreprice, and everything has held up.

They were professional, efficient, and responsive. I was able to make a next-day appointment, and…read morethey saw my vehicle right at the scheduled time. Hassle-free, not trying to sell me on services I didn't request. Excellent price

DO NOT PURCHASE FROM GREEN TEC AUTO! Do your research carefully! I recommend checking independent…read morereview sites, as I believe their Google ratings may not reflect the real customer experience. In my experience, Green Tec DOES NOT stand behind their warranty. My repair shop purchased a part from them that came with a 24-month warranty. When the part failed within that warranty period, it took almost two months for them to approve and provide a replacement. Unfortunately, the replacement part failed in January within months of installation and within a 24 month warranty window. After weeks of repeated calls and messages, I was told that replacement parts are not covered under warranty. This means the replacement part provided was protected and junk, leaving me with another failed part, no support, and now no car. Since then, I have continued trying to contact customer service. Each time I explain the situation, I am transferred to voicemail, and my calls are not returned.

My 2015 Chevy Volt with 225000 miles was starting to act up. It was time for a new battery. Volt…read moreforums suggested Greentec. They have a facility in Kansas that rebuilds High voltage batteries from cores. I purchased the 3 year warranty battery for just over $9,000.00. I think the extra money for the warranty in this case is worth it. 3 weeks to get a battery shipped to the Bowie location. They called and we made an appointment. Said it would take about a week. This is the one star loss, I had to figure out the best time to reach them, no receptionist. (0800). I made the followup calls. The only other time they called was when it was finished. That said, it took 6 weeks, but in the middle they didn't like how the car was talking to the battery, so they ordered another one from Kansas, no cost to me. When I talked to him he was always knowledgeable. I am a retired Diesel shop supervisor, working my way through the ranks. I am the worst mechanical customer I know, but he treated me very and patiently. Listened to me. In the end Very good product, much more stable than my last one. The one lingering commo problem with the car is reprogramming itself out. Love a happy ending. Use them for your High voltage needs. They'll get it fixed right, just be ready for no phone updates, you're in charge of those.