rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

This store should be a model for what all auto parts stores should be…read more As a woman who has owned either luxury vehicles or muscle cars for most of my adult life, I've had some pretty interesting experiences at auto parts stores. Most of them involve either sales associates talking down to me (like I don't know the difference between a carburetor and a cabin air filter) or trying to upsell me on things I don't need, because they think I don't know enough about my vehicle to know when I'm being taken advantage of. Oh, and let's not forget the unwanted advances...yeah. My experience at this AutoZone location was everything that a trip to the auto parts store (or any store, really) should be. Chris was AMAZING from the very second I walked into the store. I came in for two items and even though he only had one in stock, he looked up the nearest store that had the item in stock, printed out an image of the item they didn't have (so I wouldn't have to ask the sales associate at the next store to find it in the computer), and wrote down the address for me so I wouldn't have to look it up in my phone. It's also worth noting that I didn't ask him to do any of these things for me... didn't even have the time to. He was already problems solving before I had a chance to even consider next steps. Solution oriented customer service... Other stores, take note. Because I felt so comfortable shopping at the store, I ended up buying another $50 worth of detailing accessories and other things that I didn't necessarily need. As he rang up my items, I thanked Chris for treating me both as a valued customer, and as a person, because this was not an experience I've had at any other auto parts store. This store has become my new go-to for all of my car care needs.

From the moment I walked into this AutoZone, the cashier a shorter lady at the front was rude and…read moredismissive. She kept that same attitude the entire time I was checking out, which made the whole experience unpleasant. I've been to this same location many times and never had an issue before. When I showed my veteran ID, which I've used here plenty of times without any problem, she said it wasn't valid. That kind of inconsistency and attitude isn't what I expect from AutoZone. I usually like this store and the staff, but this visit was disappointing. Management really needs to do better.

WORST COMPANY EVER..... RUN AWAY TRUST ME. Unfortunately, the review does not have an option for…read morezero stars. I have a 2013 JX35 that was still being financed. April of 2024 my car broke down on me. I took it to my normal mechanic who informed that I needed a new engine and transmission. I reached out to Brandywine Auto for a quote for a used engine and transmission, not a bad price. I schedule the service with them to drop my truck of May 7th. Once I did that everything went downhill from there. They nickeled and dime me for so many other things. They told me my compressor was bad, and they will install a new one. Find no problem, then they said I needed a new catalytic convertor, ok. They had my car until Oct 11th. I proceeded to leave my car shut down on me in the middle of 301 interception. Are you freaking kidding me. They do not know what they are doing. Every engine and transmission they had did not work at all. Their service is below subpar. I believe they are only capable of handling minor repairs, like brakes, window replaces, tune ups that all. Please do not take your car for any repairs and do not trust the parts that you need. Their warranty sucks. They lie and say we ordered a new part and if something happens then they say no it was used because the warranty will be voided after 30 for used parts. Currently I have my truck being looked at not by them of course Because my ac isn't working after I was told that I paid for a new compressor. Go figure.

called in a cv axle for a car, sent my mechanic to pick it up the next day he got their at 1037 am…read morewaited about 20 minutes to get the wront part then kept him their for another 40 minutes and then said they do not have the part, wrong inventory, my guy was african so they did not care to help him at all these people are racist, this is my last time doing business with them. as you can see their review says it all. worst auto parts in the dc, maryland,virginia.

I had the hybrid pack replaced for my 2005 prius in Bowie, MD. It was a 2-hour drive from my place…read moreto their garage for replacement (saves $300 compared to having them coming to my place), but it was worth it. The mechanic there, Phil, took care of my car almost immediately after I arrived. It only took around 40 minutes of waiting. The battery I purchased comes with 18-month warranty. I've been driving with the new battery for a week now and everything is good so far. I will update if anything comes up. If you don't want to spend half the price of a 10 year old car for a brand new battery from the manufacturer/dealer just to drive it for a few mor years (like me), then Greentec battery is the way to go.

DO NOT PURCHASE FROM GREEN TEC AUTO! Do your research carefully! I recommend checking independent…read morereview sites, as I believe their Google ratings may not reflect the real customer experience. In my experience, Green Tec DOES NOT stand behind their warranty. My repair shop purchased a part from them that came with a 24-month warranty. When the part failed within that warranty period, it took almost two months for them to approve and provide a replacement. Unfortunately, the replacement part failed in January within months of installation and within a 24 month warranty window. After weeks of repeated calls and messages, I was told that replacement parts are not covered under warranty. This means the replacement part provided was protected and junk, leaving me with another failed part, no support, and now no car. Since then, I have continued trying to contact customer service. Each time I explain the situation, I am transferred to voicemail, and my calls are not returned.

I had a fantastic experience with Bowie Auto Clinic! They did an excellent job on my Toyota…read more4Runner's brakes, and the entire process was smooth and professional from start to finish. What really stood out was their communication. They kept me informed throughout the repair, provided updates on the progress, and let me know exactly when my car would be ready for pickup. The work was done right, on time, and with great attention to detail. It's refreshing to find an auto repair shop you can trust. I highly recommend Bowie Auto Clinic to anyone looking for quality work, honest communication, and great customer service. I'll definitely be coming back for any future repairs!

Synopsis: Fair, honest, trustworthy, and highly-skilled…read more Dets.: This was my second visit to Bowie Auto Clinic, and they didn't disappoint. After hitting an errant piece of metal on the freeway, my car started making the most hideous, concerning noise, so onto Bowie Auto Clinic I went. Sean/Shawn and crew worked diligently to identify the source of the noise, keeping me abreast of their progress over the two days they worked on it. I'm overjoyed to report that they discovered the source and resolved the issue without breaking the bank. If you're looking for a mechanic you can trust--even as a woman--Bowie Auto Clinic is your shop. Thank you, Sean/Shawn and Bowie Auto Clinic!

Stacy and Derrick went above and beyond to help me yesterday when my car wouldn't start in the…read moreCollington Plaza parking lot. I called roadside assistance but by the time they finally showed up (90 minutes after my distress call), Derrick had already let me charge my phone (which was at 2%) and tested my battery; Stacy loaned me a jump box, which enabled me to move my car to the front of the store; and Derrick replaced my battery. I was driving home when roadside assistance called to say they were on the scene! The staff at this location - and the one at Hilltop Plaza - are always helpful. After a bad, apathetic experience years ago in Crofton, these are my go to Advance Auto locations. Thanks for helping out a lady in need to get back to enjoying her Sunday afternoon!

Incompetent workers, asked for 2017 Camry air filters, was given wrong ones, also took forever to…read morefind the filters, I was kept waiting about 20-25 minutes with 2 different instances of the worker going back and fourth to find. So it could be that the worker just wanted a sale to give commission. Genuinely how do you spent all that time and still not find the correct filter. Went to auto zone and they found the right parts

Fantastic work provided by a stellar individual at a great price. I couldn't recommend Bell's…read moreBrakes more strongly. While one may find either superior workmanship or kind courtesy it is indeed rare to find both in one place.

Excellent experience with Bell's Brakes. Very friendly initial phone conversation followed up by…read morea brake service at my home. Work completed quickly and efficiently and even wiped down my dashboard and swept my mats. Pricing was very fair. Will certainly use again and recommend to others

Mark returned my call right away. Told him we had an electrical issue. Talked us through a series…read moreof steps to help troubleshoot. Over the phone had us resolve most of the problem and he came the next morning to further investigate and resolve our power issue. Mark is very knowledgable and helpful. Well worth the service call and both of our time. I will call him again for help and highly recommend him. We have a Class A DP MH

I called Mark on a Saturday and explained that my A/C was out in our 5th wheel. He was on time and…read morediagnosed it in about 45 mins. I was able to order a control board and get it Monday. Mark came back out and installed it Monday afternoon. He did a really great job and I highly recommend his services.