Stacy and Derrick went above and beyond to help me yesterday when my car wouldn't start in the…read moreCollington Plaza parking lot. I called roadside assistance but by the time they finally showed up (90 minutes after my distress call), Derrick had already let me charge my phone (which was at 2%) and tested my battery; Stacy loaned me a jump box, which enabled me to move my car to the front of the store; and Derrick replaced my battery. I was driving home when roadside assistance called to say they were on the scene! The staff at this location - and the one at Hilltop Plaza - are always helpful. After a bad, apathetic experience years ago in Crofton, these are my go to Advance Auto locations. Thanks for helping out a lady in need to get back to enjoying her Sunday afternoon!

Incompetent workers, asked for 2017 Camry air filters, was given wrong ones, also took forever to…read morefind the filters, I was kept waiting about 20-25 minutes with 2 different instances of the worker going back and fourth to find. So it could be that the worker just wanted a sale to give commission. Genuinely how do you spent all that time and still not find the correct filter. Went to auto zone and they found the right parts

rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

This was a terrible experience and a complete bait-and-switch. The salesperson assured me I'd get…read morethe promotional interest rate from GM after we agreed on a price. However, after three hours of paperwork and two hard credit inquiries, the finance office tried to lock me into a loan at a rate six times higher than what was promised. When I refused to sign for the new terms, the deal fell through. They completely wasted my time and damaged my credit score. Avoid at all costs.

Purchased a vehicle from here in December and it was a great experience. Not pushy to buy the car,…read morejust a little pushy to use their payment plan. Very good experience!

I went to the auto store cited above to purchase a rear turn signal bulb. I did not look for the…read morebulb myself ( too many) but asked the representative to look it up. I gave him all the information he requested while he was checking his online inventory. He found the bulb, I paid for the bulb, and I left. A day or so later I tried to insert the new bulb . It did not fit the socket. The base of the bulb was too large. I returned to the store and told my story. The rep. puzzled over the story and the bulb, went into the light bulb section and came out with a new bulb that he said would fit. When I asked about the cost of the new bulb he gave me the price whereupon I queried him as to whether the cost was with or without the refund for the "hand-selected" bulb I purchased earlier. To which he replied with a straight face, "We don't give refunds for parts that have been removed from the plastic covering.". We, then, "discussed" the flawed reasoning behind that policy. He was steadfast in his understanding of the policy ...not the absurdity of the policy, mind you.. but his understanding of the policy. So when I said "once I open the second set you researched and sold me if the new bulbs don't work I am potentially stuck with two sets of useless bulbs. To which he replied, "well, yeah". After a long text exchange with the company's customer service department, it came down to essentially "that's our policy". There were so many things wrong here that it just boggles the mind that a reasonable person would not see the "Catch 22" virtually dripping from this confounding policy. In essence, any mistake made by the salesperson in providing a part to a client if that part is opened and does not fit the customer is expected to absorb the cost of the useless item! The website customer service person refused to budge from "the policy". I am now left with a souvenir of what is not only a Catch-22 but also "Caveat Emptor". Btw/ The refund policy is not annotated on the receipt nor was it forthcoming from the mouth of the salespersons. I also did not see it on any store signage. Auto Zone, here I come but I will be sure to ask about your return policy first. As they say "take advantage of me once shame on you, take advantage of me twice, shame on me". .

From the owner: Your local Advance Auto Parts at 3490 Crain Hwy in Bowie offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

This store should be a model for what all auto parts stores should be…read more As a woman who has owned either luxury vehicles or muscle cars for most of my adult life, I've had some pretty interesting experiences at auto parts stores. Most of them involve either sales associates talking down to me (like I don't know the difference between a carburetor and a cabin air filter) or trying to upsell me on things I don't need, because they think I don't know enough about my vehicle to know when I'm being taken advantage of. Oh, and let's not forget the unwanted advances...yeah. My experience at this AutoZone location was everything that a trip to the auto parts store (or any store, really) should be. Chris was AMAZING from the very second I walked into the store. I came in for two items and even though he only had one in stock, he looked up the nearest store that had the item in stock, printed out an image of the item they didn't have (so I wouldn't have to ask the sales associate at the next store to find it in the computer), and wrote down the address for me so I wouldn't have to look it up in my phone. It's also worth noting that I didn't ask him to do any of these things for me... didn't even have the time to. He was already problems solving before I had a chance to even consider next steps. Solution oriented customer service... Other stores, take note. Because I felt so comfortable shopping at the store, I ended up buying another $50 worth of detailing accessories and other things that I didn't necessarily need. As he rang up my items, I thanked Chris for treating me both as a valued customer, and as a person, because this was not an experience I've had at any other auto parts store. This store has become my new go-to for all of my car care needs.

From the moment I walked into this AutoZone, the cashier a shorter lady at the front was rude and…read moredismissive. She kept that same attitude the entire time I was checking out, which made the whole experience unpleasant. I've been to this same location many times and never had an issue before. When I showed my veteran ID, which I've used here plenty of times without any problem, she said it wasn't valid. That kind of inconsistency and attitude isn't what I expect from AutoZone. I usually like this store and the staff, but this visit was disappointing. Management really needs to do better.

I just wanted to say this place went above and beyond my expectations. My battery died and Jerome…read more(General Manager) helped me out and replaced the battery himself. Service was fast, he was very nice, and made the experience very pleasant. Thank you! I will choose this over a dealer or shop any day.

The customer service here does not exist. Was ignored the whole time & when I went to an employee…read morefor help he looked at me like I was disturbing him so I just left.

I have been a loyal customer of the Toyota Bowie service department for several years, but I think…read moreit's time I find another service location. Today, I had a 7:30 appointment for an oil change and cabin filter change. I arrived at 7:00 to find six cars lined up in front of me. No biggie bc I'm the one who arrived 30 minutes early. What I did not appreciate was being overlooked by the service advisors. An advisor stopped at my car to ask who my appointment was with and when I said "any advisor" he said "ok well the car BEHIND you is my appointment so I'm going to take care of him and someone will be with you." Please note, I had been waiting 15 minutes at this point. I pull my car forward and another advisor greets me, but this time he asks for my name and if I I an appointment. I provided my name and appointment time. Now at this point, one would think the advisor would grab the appointment list, locate my name, and grab the advisor assigned to me, but no. He asked what brought me in which just irritated me bc again all of this information can be found where....the appointment sheet! He gets my info and sends me on my way. Five minutes later, a third advisor comes to me in the waiting area to recap the reason for my visit. Seriously wtf is happening?!

I am not sure what's going on with the name change to "Group 1" Toyota of Bowie, but this place has…read moregone downhill fast. The only thing that keeps me coming back is that I like my service advisor. For starters, my appointment was booked by Ana (the AI bot) that booked me under the wrong customer name. I was also assigned a new service advisor, which led to a lot of confusion when I first got there. I came for a routine service and somehow was stuck here for 5 hours. Service here used to be fast and efficient so I've always waited onsite for my car. The customer coffee area are was filthy and not stocked. They removed the microwave which I always used. When i first got there I said my low tire pressure light had just turned on and that I would like it fixed during my service. They did the standard service, tire rotation, and inspection, and sent me a long list of "critical" items to get fixed. Some of them were not critical but I had a few things addressed as I typically do. After 5 hours I got my car back and the low pressure light still on. I was honestly so irritated by how long it took and how much money I spent that I didnt even bother to say anything. I didn't want to be there for another few hours. Now I'm questioning if they actually did the service I paid for. My tire light is still on to this day.

I had a fantastic experience with Bowie Auto Clinic! They did an excellent job on my Toyota…read more4Runner's brakes, and the entire process was smooth and professional from start to finish. What really stood out was their communication. They kept me informed throughout the repair, provided updates on the progress, and let me know exactly when my car would be ready for pickup. The work was done right, on time, and with great attention to detail. It's refreshing to find an auto repair shop you can trust. I highly recommend Bowie Auto Clinic to anyone looking for quality work, honest communication, and great customer service. I'll definitely be coming back for any future repairs!

Synopsis: Fair, honest, trustworthy, and highly-skilled…read more Dets.: This was my second visit to Bowie Auto Clinic, and they didn't disappoint. After hitting an errant piece of metal on the freeway, my car started making the most hideous, concerning noise, so onto Bowie Auto Clinic I went. Sean/Shawn and crew worked diligently to identify the source of the noise, keeping me abreast of their progress over the two days they worked on it. I'm overjoyed to report that they discovered the source and resolved the issue without breaking the bank. If you're looking for a mechanic you can trust--even as a woman--Bowie Auto Clinic is your shop. Thank you, Sean/Shawn and Bowie Auto Clinic!

I had the hybrid pack replaced for my 2005 prius in Bowie, MD. It was a 2-hour drive from my place…read moreto their garage for replacement (saves $300 compared to having them coming to my place), but it was worth it. The mechanic there, Phil, took care of my car almost immediately after I arrived. It only took around 40 minutes of waiting. The battery I purchased comes with 18-month warranty. I've been driving with the new battery for a week now and everything is good so far. I will update if anything comes up. If you don't want to spend half the price of a 10 year old car for a brand new battery from the manufacturer/dealer just to drive it for a few mor years (like me), then Greentec battery is the way to go.

DO NOT PURCHASE FROM GREEN TEC AUTO! Do your research carefully! I recommend checking independent…read morereview sites, as I believe their Google ratings may not reflect the real customer experience. In my experience, Green Tec DOES NOT stand behind their warranty. My repair shop purchased a part from them that came with a 24-month warranty. When the part failed within that warranty period, it took almost two months for them to approve and provide a replacement. Unfortunately, the replacement part failed in January within months of installation and within a 24 month warranty window. After weeks of repeated calls and messages, I was told that replacement parts are not covered under warranty. This means the replacement part provided was protected and junk, leaving me with another failed part, no support, and now no car. Since then, I have continued trying to contact customer service. Each time I explain the situation, I am transferred to voicemail, and my calls are not returned.