Bad front desk worker very rude. Called a week ago for inquiry and tone was very rude so they did not get my business.

I didn't have any problems in my car until I took it here I changed the radiator and some how my AC stopped working and it appear the check engine light and they didn't want to fix the mistake they did because they tried to change me a lot to fix the problem they did read more

They complete the work on time and there was no hassle. The quality of service was very good and the staff was always ready to help. Such professional service is really commendable. read more

They are the best! They take care of you and your car! Detailed information on your repair service and always with a smile

I've said this before, and I'll say it again: I. Don't. Do. Attitude. Especially when I'm spending my money...lots of money. Instead of going to my usual mechanic (which, in retrospect, I should have done) decided to give this mechanic a try because my best friend and his family vouched for them; apparently they've been coming here for years. My check engine light came on and I took it in to see what was wrong. I got a call later that evening saying that it was an issue with my catalytic converter, and that it needed to be replaced. The mechanic told me it would cost $1563 for the repair. Cool. No problem. I get a call 2 days later saying that my truck is ready. Imagine my surprise when the total is now $1773 and some change. I asked where the change in price came from and the lady at the front desk very nastily told me that that was the price I was quoted. I insisted that it wasn't and started to pull up The quote which was emailed to. As I'm doing so, then she says "well he (the mechanic) had to replace the manifold." The what?! That was never mentioned to me, nor was it in the quote, and that I had no idea what a manifold was. With so much unnecessary attitude, she gets up from the desk and says "follow me", then storms down the short hallway into the workspace, stops in front of a broken part, picks it up, and says "See, manifold. It's broken" ...and then throws it back on the ground in front of me. Seriously? We get back to the desk and I hand her my payment. I tried to show her the original quote and let her know that this is the only one that I received, but she turned her back to me and said "Yeah I know about that already." I don't understand why certain businesses treat customers like we don't have a right to understand exactly what we're paying for. This woman acted as if I ruined her entire day by trying to understand what I was being charged an extra $200+ for. If it were her money she was spending, I'm certain she would want to know. The mechanic never called me, and I never received a follow-up email letting me know that there was additional work that needed to be done. I totally understand that sometimes when you fix a vehicle, you notice other things that are broken and need repair, as well. I'm fine with that, and a quick, courteous explanation would have sufficed. I didn't even need to see the part. I just wanted to know what was going on. What I'm not fine with is this business spending my money for me, by quoting me one price and then charging me another. What I'm not fine with is not being informed ahead of time that this service was going to cost more than I was originally quoted. What I'm not fine with is someone who's supposed to be the face of this business copping a nasty an attitude with me because I had the nerve in the audacity to request clarification for services that I'm paying for. After I paid, I was handed my keys but never told where my truck was. At my regular mechanic, they always have someone pull the vehicle up to the door while you're paying so that you can be on your way. At this place, I was left to wander the lot and find my truck on my own. this woman didn't even tell me where I could find my truck. I can't even call that poor customer that is no customer service at all. It's a definite no from me. read more

It have been a while since I needed to return to Williamson. But it always feels like family. Not in the way corporations talk about it in order to make you spend more money, But in the way of someone who cares about you wanting the best for you. read more

Let me say this. This is the BEST repair shop ever!!.. The customer service I received was amazing. I will not even go back to the dealership for service and they don't hold you car hostage. THANK YOU THANK YOU THANK YOU. My car looked brand new when I got it back and runs even better. read more

I have been coming here now for 3 years and enjoy the service I get. Owner is honest and thorough along with his staff. It is good to have a mechanic you can trust!! Thanks Gary and staff read more

So far, I have nothing but great things to say about Mr. Gary and Ms. Lillian. They are professional and courteous. I trust Mr. Gary's work and so far I have not had to return due to anything that has been overlooked or not repaired. Keep up the good work Mr. Gary. It's hard to find honest, hard working people anymore!!! read more

I've taken my vehicle to Williamson a handful of times over the last few years, and was satisfied with the work for the most part. Last month, I dropped my car off for them to align the steering wheel, and find the source of a knocking noise coming from the front undercarriage of the car. The invoice was sent and I authorized repairs. Long story short, after two additional visits and $1,600 worth of repairs, my car is making the exact same noise. I pulled out of the parking lot the after the second visit and the car was still making the weird knocking noise, plus a squealing noise from the front right wheel well. They obviously didn't bother to test drive the vehicle even though I specifically requested it. If anything, I would've appreciated an honest report saying their mechanics weren't able to properly repair the vehicle. So if your car needs an oil change or new tires, this place should be able to handle that. I absolutely do not recommend this business for anything where large components of the car have to be replaced, or if they have to investigate. Also, rated two stars instead of one star for customer service. read more

This is how you do it anybody out there running a body shop needs to learn from this gentleman What a job!! read more

See all

Needed front brake pads installed. Super reasonable and great customer service. Would definitely recommend.

Do not trust work under the hood because you may just pay for work that actually wasn't done if your not a mechanic to see for yourself. Trust only with brakes and rotors and those you may want to buy yourself. read more

Today out to work my check engine comes on and its Friday. FIXD 1st choice for service was this spot. It is a full-service shop that has a customer for life. read more

This place is THE best auto repair shop I've dealt with in MD. I'll never take my car to a dealer again! The owners are honest, friendly, and so accommodating. The body work was impeccable and was completed so quickly I was in disbelief!! I literally got my car back the same day. Please do take your car here! You wont regret it! read more

The short: they are pricey. I was able to get the parts/ labor elsewhere for half the price. I can't validate the craftsmanship thought. The heat wasn't working my my van took it to Williamson's based on the reviews. Dropped my van off and got a phone call the next day with a list of problems. They even offered to have me come back in so they can show me the parts that needed replacement. Ultimately I didn't get the work done there...couldn't afford the $2k bill. They charged me $55 to screw in a spark plug that they say was installed incorrectly?!...but I didn't mind paying it. I considered it the cost to get the diagnostics report. Patty was very pleasant over the phone. read more

Williamson Auto Repair has been servicing my vehicles and those of my family for more than 20 years, starting with their previous location in Beltsville to the expanded location in Capitol Heights. The owner, Gary, is very much hands-on even with a full staff. The manager, Lilian, keeps things flowing and ensures that you receive timely service. What I love most about Williamson, other than their work, is that you never have to worry about being "nickeled and dimed" here. Gary or Lilian always communicate what repairs are needed up front and what things you can get done at a later date. As a 20+ year client, I've gotten just about every service imagined from an engine installation to brakes and body work. The work is always stellar and my vehicles have maintained extremely well. I would highly recommend this shop for all your automotive needs. read more

Brought a car in I was thinking of purchasing from a near by used car dealer. Wanted to have it inspected before making the purchase. Showed up, owner hopped in the driver seat and drove the car around listening/feeling for problems. He then put the car up on the lift, brought me under with him and explained everything he was seeing. Wrote up an estimate knowing that the repairs were going to be performed by the dealer. All of this at no cost to me. Extremely friendly. A transparent auto mechanic. They do exist! read more

I was very satisfied with the customer service and work done on my car! Mr.Williamson was very helpful and his prices were reasonable! I definitely would recommend his shop to anyone! He got my car in and out in a timely manner!!!!!!!! read more

Williamson Auto Repair - My car after it's fix! The entire hood and bumper were damaged! - Auto Repair Near Me - Capitol Heights, Maryland

I had my car repaired there on 3-22-13. My car was actually towed there and I was nervous to turn it over to strangers. However, Mr. Williamson called me to let me know my car arrived at his shop. He then followed up the next day with a very clear explanation about the estimate, ordering parts and when I could expect it to be ready. He also called a couple of time to let me know the status and that my car was ready to be picked up. I really appreciated the great communication from the owner himself! The staff was super-nice when I went to get my car. Mr. Williamson showed me the work they did and even had his team buff out a scratch that had nothing to do with my accident. The car had been cleaned on the inside and looked great inside and out. This is a wonderful local business that needs your support, especially will all of the big development (and dealerships) that is going on in that area! read more

I love this place. I was in an accident and I picked this place to go to. The staff is really nice and pleasant. They finished my car in two days!!!! It looked so amazing tears came to my eyes. They made a difficult situation pleasant. I am so happy that I picked this shop. I definitely would go back again. :) read more

I am SUCH A HAPPY CUSTOMER! I came into Williamson Auto Repair today thinking I may need new brakes. I am a 30 year-old single woman with limited knowledge of cars, mind you. Well, not only did Gary Williamson (the kind, charismatic owner) explain that I didn't need new brakes, he walked me under the car and showed me why. ADDITIONALLY, he installed my front license plate free of charge and replaced my hubcaps free of charge (I'd already bought the hubcaps). COME HERE!!! You will not be disappointed. The personalized, helpful service I experienced here is the kind you can't find at the regular franchises. I feel blessed to have found this place! read more

After 3 years of going to the dealership for a tune up, I decided to find a place that was closer to the home and was available. Williamson Auto Repair was suggested by my friend as a great locally own business in the community. When I walked in, I was greeted with a smile and welcome. Given that I had to get back to work, I was the next person and the was given 20-30 minutes for my service. I was impressed with the time it took to get things done and they even checked my brakes and tires. I left satisfied with the service and professionalism I received. I will be a repeat consumer. read more

I never thought I'd see the day that I'd be giving a car repair place a 5-star review, but Mr. Williamson and his team are deserving. After several days and several hundred dollars of repairs, and a consistent "check engine" light, Mr. Williamson diagnosed and fixed a faulty connection within minutes and sent me on my way. I will definitely return for additional repairs! read more

This place is so honest. I gave them a repair estimate from a different shop. They fixed my car for 1/3 the price. I highly recommend this repair shop. So refreshing to find an honest business. read more

Best service ever!!! Williamson auto repair is definitely my new favorite auto shop. I had taking my car in for small fender bender Mr. Williamson was so nice and very attentive. Mr. Williamson gave me the BEST service ever. I felt so comfortable leaving my car with him. He told me that he would call me in a couple of days and give me and update date on my car and he did got my car back in 5days it was clean and shiny Love it!! read more

I had gotten into my first accident as an adult. You can imagine how embarrassed and frustrated I was that I had to take my baby to an auto body shop to be fixed. Once I got to Williamson I was greeted by a very nice lady who then directed me to who I later found out was Gary Williamson, the owner, who was amazing! I felt like I had known him for years. He put my worries at ease and made me feel less uneasy about the whole process. In about a week I got a call from Gary himself telling me that my car was ready and I could pick it up. When I arrived onsite I couldn't believe the work that Gary and his team had done on my baby. She was repaired so well and was shining even brighter than she was before. I highly recommend Williamson Auto Repair! read more

Best service ever!!! Williamson auto repair is definitely my new favorite auto shop. It was my first time taking my car to be repair cause of an incident and Mr. Williamson gave me the BEST service ever. I felt so comfortable leaving my car with him. He told me that in 2 days it was going to be ready and in 2 days it was done and my car was clean and shiny. Love it!! read more

Took my vehicle in two weeks ago for repair and was impressed from beg to end. Mr. Williamson was down to earth and gave me the certainty and assurance that I needed to know that my vehicle was in good hands. Even though I bugged the heck out of the office, Ms. Lady was very patient! I got over and above what I expected and would def recommend any customer needing a solid repair facility to see Williamson Auto. Mr. Page read more

They took longer than I expected. BUT I could not be more pleased with the work. I would recommend them to my MOTHER and that is saying something. read more

I am so impressed with this shop. Where do a start? On a late Friday night, I happen to run over an already deceased animal in the road. Unfortunately, my car sits low to the ground (BMW 328xi) and afterward my car made THE WORST noise ever. I called my insurance company and Williamson Auto Repair was listed as one of their referred auto body shops. I had never heard of the shop and as a person who knows NOTHING about cars, I have to admit I was hesitant. The next day, I googled the shop and found their website - it was nicely done. Points for the shop. I also noticed that they had Saturday hours. More points for the shop. They opened at 8am on Saturday and when I called at 8 on the dot, someone answered. Extremely professional - I decided to take my car in. When I got there, I was immediately greeted and assisted by the owner himself. He was extremely nice and very professional. He took care of insurance business, and rode with me in the car so that he could hear the noise for himself. When we got back to the shop, he put my car up on the thingy (again, I have no car knowledge), and instead of trying to take advantage of myself or the insurance company, he informed me that my heat shield had just been pushed up from the collision and all he had to do was pull it down with a crowbar. No insurance claim, no money exchanged. Just purely a nice gesture. He also let me know that I needed my work on my rear brakes and gave me an estimate at a good price. I didn't get the work done then, but brought the car back a week later after I had a flat tire and was also told by NTB that I needed my rear brakes repaired. Williamson Auto Shop took me on the same day I called, and even price matched a $100 off coupon that I retrieved from the BMW website. I have finally found my auto repair/body shop all in one since I refuse to take it Passport BMW for service ever again. This is a good, honest auto shop. I highly recommend it. read more

Fast, professional, reasonably priced service. I went in to get my AC recharged and my brake lights replaced and it only took 30 minutes from the time I arrived to the time they were finished and I left. I also got my brakes replaced there a few months ago and had similarly fast turnaround. The staff is very friendly, I would recommend it to anyone in the area. read more

I went for a pre purchase inspection and I worked directly with Mr. Williamson. I felt like he treated me like I was one of his own. He test drove the car and stimulated some scenarios (explained as he did it and the reason why). He ran a diagnostic on the car, popped the hood, and reivewed what he saw. Also he lifted it up and told me what he was noticing. He was super thorough and helped me make an informed decision. The price he quoted me was consistent with pricing quoted at other shops. I will definitely be returning to his shop from here on out. A trustworthy guy. read more