Dennis provided exceptional service today! This was at the location on Campus Way in Kettering…read moreMaryland

Huge shoutout to Dennis at the Kettering, MD AutoZone! I came in with a battery connection issue…read moreand wasn't sure what to expect, but Dennis went above and beyond. Not only did he take the time to come out and look at my car, he explained the risks I had unknowingly put myself in by trying to fix it on my own. He was calm, knowledgeable, and made the fix look easy. Within 5 minutes, my car was running perfectly again. His professionalism and genuine care for customer safety really stood out. If you ever need help, ask for Dennis, he's the real deal!

My 81 year old mother stopped at this store for a battery issue. Advanced sold her a new battery…read morethat retails for $129.95 ( I know because I own a shop in Maryland) But, she had to pay $220.00. When they installed it for her they used a shim on positive connection. My mother never needed a battery she needed a new positive cable connector. Using a shim should have been a clue that it was not the battery. I feel they were extremely dishonest and were clearly taking advantage of a elderly person. Shame on you Advance Auto parts!!

My car got towed a few days ago and I retrieved it today after paying hundredssss of dollars…read more Glenarden police took my license plates off and didn't give me back covers or bolts. Having to spend more money and not in the best mood. I stopped by here and Titan went out of his way and assisted me. Very good customer service and very pleasant & I am thankful. I was just here at this location last month for an AC issue and a different employee helped me as well and I was so thankful. The smallest act of kindness can help anyone. You never know what someone is going through.

To be honest I don't…read morethink this location is that bad, but I can see why it actually is. They just seem to not have anything but just enough. The customer service is decent. No problems there besides running into an occasional employee that's having a rough day. My suggestion, All advance auto higher ups should take a work field trip to autozone down the street and learn something.

I am beyond annoyed. This is my second time going into this location and being denied service due…read moreto the associate not knowing how to do anything! I need my car battery installed, this is the only place that is close so my car doesn't die on me, and the associate with long nails could not help me. Please hire people that know how to do their job! Now I have to drive to Largo...ugh.

Always a great pleasure to work with these guys always go above and beyond to make sure I'm happyread more

I read some reviews before deciding to give this place a try. It goes to show that sometime others…read moreexperience can be different. Most reviews said this place had horrible customer service, especially via phone: well I called this business around 9am, person on the phone was pleasant and helpful. I told him what I needed, he looked it up, told me they had it and would have it waiting once I got there. I hit the road, about a 45 minutes drive. Got there and asked for the guy by the name he gave me over the phone. He came out, greeted me, I paid and he had the part waiting for me just like he said. The entire transition took about 10 minutes. He even walked me out and took the part to my truck. My husband put the part an and it fit and worked great. I hate others had a bad experience but mines and as good.

We normally love dealing with these guys but the delivery girl today was the rudest, most horrible…read moreindividual I have dealt with!!

Had to drive thru standing water pushed belt off no power steering started smoking put hole in…read moreradiator called they had My radiator at a good price good service very knowledgeable

This tire place has never disappointed me. The tires last and they are very quick and efficient.read more

Red Line simply the best tire center in the area. I'll start with their employees - from the moment…read moreI walked in, they were quick to help me with my car troubles. The service here is FAST. Before I could even sit down in their waiting room, I was already being told I was good to go. Prices are great and they are honest with what you're paying for. From talking to others around me, it sounds like many people have been loyal to them for years. 100% recommend

I'm not even sure where to begin, but I'll start with this: I've been going through something…read moreincredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the first person who didn't rush me, pressure me, or dismiss me when I was nervous and overshared for 2 days prior. He listened. He slowed things down. He made space for me to breathe. LJ was calm, steady, and kind -- even when I tried to haggle (not my strength!). He never made me feel silly or out of place. He just guided me through it. And Zach in finance... he worked magic. He showed me my real credit score, walked me through every detail, and somehow got me the best VW package and LoJack. He made sure my kids and I were protected and set up for success. These three didn't just make a sale. They made a difference. To LJ, DeMarco, and Zach -- thank you. Truly. The time you spent with me before the purchase and today meant more than you realize. My kids and I are safe, stable, and back on our feet because of the way you showed up. Blessed and grateful.

The service I received at Pohanka 04/11 was outstanding. I was very satisfied and they even sent a…read morevideo of my vehicle explaining the service and showing me what additional services that is needed. Keep up the good work Pohanka staff members.

Great customer service always. Had oil change and tires rotated and tire pressure monitor sensor…read morereplaced.Shaun technician was great explained everything that was needed in full deal. Excellent service every time.

Please with service, and will go back again. Turns out I really needed tires, and the guys serviced…read moreme quickly despite the fact that I did not have an appointment.