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    Firestone Complete Auto Care

    3.2 (77 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    Mechanic under my Truck - A white pickup truck is parked in a parking lot with blue parking lines, with a traffic cone and road in the background.

    I was not offered coupons on Brakes & oil change. I told the manger Koby Jackson , he said he can't add them at this time. I ask to speak to the manager. I was told he was gone for the day. My total bill was $1900.00 you would think a company Firestone would add cost saving coupons & offer to add them before closing out my Bill. My car was in their shop for 8 hr. Worse part my BRAKES were making a Loud noise once I drove down the Road. I return Back to Firestone to have them check it out. BEFORE I COULD EVEN TELL THE MANAGER OR MECHANIC WHERE THE PROBLEM WAS. THE MECHANIC CRAWLED UNDER MY TRUCK AND CORRECTED IT. HOW DID HE KNOW WHERE THE ISSUE WAS ??

    Lennea B.

    Awesome experience . Shawn the store manager was very accommodating with my last minute appointment.

    One of my new tires from Firestone - A close-up of a Honda car tire mounted on an alloy wheel, with visible Firestone branding on the tire and the vehicle parked on asphalt.

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    2 months ago

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    Lee S.

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    5 months ago

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    9 months ago

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    2 years ago

    Great, fast oil change, same day service for a great value of under $35.00 will go here on a regular basis.

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    1 year ago

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    6 years ago

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    11 years ago

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    9 years ago

    Decent it's a car place what were you hoping for? If your anxious being a phone/iPad and entertain yourself.

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    8 years ago

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    7 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The tire manager David was friendly and warm, The manager (who's name escapes me for the moment) were amazing.

    Mentioned in 4 reviews

    Read more highlights

    Walt Eger's Service Center - Almost completely worn brakes that they said were fine.

    Walt Eger's Service Center

    (45 reviews)

    I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

    I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

    Goss Garage II - Tune- up service

    Goss Garage II

    (36 reviews)

    My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

    I had some noise coming from my wheels. They diagnosed it and explained things so that had a good…read moreunderstanding of what they did to fix the issue. Staff were very professional, personable and respectful. And I received a thank you card in the mail. Very nice personal touches that go along way with earning my business. This local business rocks!

    Firestone Complete Auto Care - tires - Updated May 2026

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