Mr. Lee S. Thank you for responding to my Yelp review re Firestone, Odenton. I had a dreadful experience with David Barbarito, found out his last name on a bill, who treated me in a condensing, disrespectful manner not to mention misrepresenting himself with a false charge$357. On 2/2/26 I went into Firestone located at 1492 Annapolis Rd., Odenton Md. 21113 with a problem with my EVAC system. On that date I was charged $2012.00. I waited SIX hours while they completed the job. The area manager that day was Mr. Lerman, who informed me that the EVAC problem was fixed and "you are good to go." He was professional and courteous. I thanked him and left. On Monday 2/23/26 the evac check engine light came on AGAIN and I went back to Firestone on that day, spoke with Dave Barbarito, who introduced himself as a "visiting manager" as Ms. Roche, Manager was on vacation for the week and would return on Monday 3/2/26. Please note that Dave would not give me an agent ID or ANYTHING to identify himself. It was at this point that I noticed his condescending, misogynistic attitude. When I came back "Sam" told me that "only" the tech that originally attempted to fix it would repair my EVAC, there was no one else to do so. I was concerned because he did not repair my 1014 Jeep Cherokee initially and was assigned to "fix repair" again. When asked for his name, that originally did the job incorrectly, Sam would not provide me with his name. This was the first time I contacted Corp and was given a case #2954674. Later that day, I called again spoke to Mr. Lerman who stated that Mr. Tek (sp?) who was the original mechanic's supervisor and he would "fix the error" and to come in on Monday 2/23/26 @ 9:00 AM. My appointment on 2/23/26 at 9:00 AM for "Mr. Tek" to handle the repair. On 2/23/26, Mr "Tek" was 1 1/2 hours late for work and Dave refused to contact him and see what the problem was and I was told to "sit there and wait for him or leave" would not give me an ETA . I waited for 1 1/2 hours for Tek to arrive and I told Dave that I'd like to speak to him, when he did come on and was told by Dave, that "that won't happen, but feel free to sit and wait "endlessly". Was irritated that Sam gave me a false statement stating only the one/original mechanic could fix it. I was also told 3x that Mr. Dwight, Regional mgt would contact me and HAS NOT EVEN ATTEMPTED TO DO SO. When I came in on 2/23/25, Dave was irritated that I had found out about Mr. Tek and it was obvious the way he treated me. On 3/23/26 I waited FIVE hours and at the end of the day was told that there was NO PROBLEM with the EVAC (even though the code came up again) however Dave did diagnostics, and "discovered that" my catalytic convertor, left side was bad AND the right side "looked like it was headed the same way and "needed replacement" handing me a bill for $4300. I was taken aback by this and Dave immediately lowered the price to $4000, stating "I am your friend and will take care of this for you." PLEASE note that during the FIVE hours that I waited the EVAC system error WAS NEVER LOOKED, nor fixed and was told that system was fine. I left and immediately went to my private mechanic, Manny and Son's who ordered/installed a "PURGE VALVE" for $161, see attachment. When I came back to Firestone on Wednesday 3/25/25 Dave told me, once again in a condescending, misogynistic voice that "I told you Monday 3/23/26 that you needed a purge valve and had to order it "free of charge and stall it." FALSE STATMENT, Dave NEVER mentioned a Purge Valve and that he needed to order and install for no charge. I was amazed and said to him, "why would I go to my mechanic and pay for a purge valve and pay to have it installed if you had told me that?" He had no answer. Have sent all information to socialcare@bfrc.com Terri Letwinsky 1018 Summer Hill Dr Odenton Md. 21113 terrigray1957@verizon.net 410-245-2938 purge valve .jpg read more

I brought in for battery replacement, I added oil change and tire rotation. So I pick up and none of the tires had the recommended pressure. One was off 10 psi! So I know they overlooked at least on thing they say the inspected. I'm now worried they overlooked more items. I would not recommend anyone drop your car here for service. read more

Firestone Complete Auto Care - Inspection report - Tires Near Me - Odenton, Maryland

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Today I had an appointment for an oil change and tire rotation, and as a courtesy a once over. Katie was great, she got me checked right in and was asking for my keys when I came in the door, while Angela was helping another customer. both our vehicles were pulled in quickly and work began immediately. While waiting a few customers arrived and were greeted with care and compassion. They mentioned being repeat customers and mentioned how great the staff was also, Devin was my technician and he went above and beyond to ensure my car had the best care. Overall I was incredibly pleased with the time it took, the attention to detail, and the outstanding customer care! I will continue being a repeat customer and highly recommend! read more

I had an appointment at 1 for an oil change. Car wasn't moved until 115. I was told that in about an hour someone would give me an update. Two hours passed before the manager asked what vehicle I was waiting for. No updated still. The guy who took my information was just starting at me I told him I had been here for 2 hours now and finally was given an update that my wiper was loose and that they were waiting for an oil filter to arrive. 2 hours and 40 mins later I got my vehicle back. $140 read more

I needed to buy a new tire and get them changed on my car ASAP after I had a tire unexpectedly pop. Mark was absolutely amazing at helping me call all the other stores nearby to find a tire that would fit my car and was as close as possible. He asked the closest other store to save their last tire that was the correct size for my car, and I drove there right away. Thanks to his help, I was able to drive to another Firestone location and get the tire situation squared away in the same day. Thank you so much! read more

They are the best got right in and they got my new tire on . They are the nicest people ever .Would go back for anything they could fix. Great bunch of people ... Thank you guys read more

Took my car in for an oil change they stated I need a new battery I'm like no I don't I just purchased a battery well our inspection states it's low . I took my car to auto zone where I bought it from battery was great .Went back for another oil change wheel alignment needs to be done great got it fixed. Go back again for oil change gas pan has a leak great got that fixed Go again for oil change wheel bearings replace valve breakers needs to done . Got that done Go again for oil change CV AXlE needs to be repaired got that fixed got home hearing noise waited a couple of days figured it just got fixed maybe that's the reason take it back to Firestone now it's the differential so they test drive says no noise so they drained the fluid got in car to drive no back up camera no music no lights on dashboard. Mr Jessie did check to see what the issue was he took my car came back dashboard on camera on . Paperwork states if noise continues I will have to get New Differential Why wasnt this noticed when I was there for the CV axle and there giving a price of $3000 or more . Please Im just lost SMFH . I have No ratings to give but I have to choose one read more

Horrible Service. I had an appointment to have tires installed at 1.30. It is after 4 and they have not touched the car. The appointment time means nothing. I do t know why they even make them. Wasting my precious time. read more

Great, fast oil change, same day service for a great value of under $35.00 will go here on a regular basis.

I was not offered coupons on Brakes & oil change. I told the manger Koby Jackson , he said he can't add them at this time. I ask to speak to the manager. I was told he was gone for the day. My total bill was $1900.00 you would think a company Firestone would add cost saving coupons & offer to add them before closing out my Bill. My car was in their shop for 8 hr. Worse part my BRAKES were making a Loud noise once I drove down the Road. I return Back to Firestone to have them check it out. BEFORE I COULD EVEN TELL THE MANAGER OR MECHANIC WHERE THE PROBLEM WAS. THE MECHANIC CRAWLED UNDER MY TRUCK AND CORRECTED IT. HOW DID HE KNOW WHERE THE ISSUE WAS ?? read more

Firestone Complete Auto Care - Mechanic under my Truck - Tires Near Me - Odenton, Maryland

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These people are beyond incompetent. I suffered with them for years. One time, I brought in a Hyundai Sonata for a strut replacement and they let the car drive out with the wheel bearing grinding. I brought it back. Upon picking it up, the problem was worse. They ended up replacing both struts and bearings for free due to their inability to do (relatively simple), routine maintenance. My latest fiasco was I blew a tire. I figured it was safe for them to put 4 tires on. I was SO VERY wrong. My first indication of disaster was the "untrained kid" walking into the waiting room w/an electric impact gun and what was left of my wheel lock. He'd actually jacked the wheel up w/a floor jack and was attempting to remove read more

I typically love Firestone, but not this time due to horrible communication, and it took them two days to diagnose the noise, which was why I brought it in. I made an appointment for 11 AM on 10/18. I was hearing noise when I was turning, and I brought my Infinity QX60 in to get it looked at to see what was causing the noise. I didn't hear anything all day with any updates. I had to call the store around 6:06 PM to get an update... they admitted that they didn't get to it and will have to look at it tomorrow. The following day, the morning went by, and I hadn't heard back. I had to reach out again to check the status of my vehicle at 12:25 p.m. and again at 3:26 p.m. They still didn't have an update, or it was in the shop, and they were "looking at it." Once again, no work has been done; they were to diagnose the problem. I spoke to an Area Manager who happened to be in the store; he apologized and acknowledged that it was unacceptable. The communication was poor and unacceptable, I had to make arrangements to work at home, which was a big inconvenience. I will also leave a review on Yelp and Google, it was not enough. read more

Awesome experience . Shawn the store manager was very accommodating with my last minute appointment. read more

Firestone Complete Auto Care - Tires Near Me - Odenton, Maryland

Placed my order 2 weeks in advance, got emailed 3 times to confirm my appointment, went over the store in the morning 8am and the guy said the tire I ordered they don't have it, for 2 weeks??? And nobody even called me to inform me about it, and they wanted to put a tire that will cost me more money like $300 more last Firestone went with is in Columbia and they're very well nice and gave me a replacement tire with reasonable price read more

Picture of one of my new tires that looks shabby and scraped upAlso was told I desperately need new front brakes for $550. Had a friend put new parts on the next day and was told I had another 20k miles left on the old pads Also, appointments don't mean anything but they'll probably get to your car sometime that day read more

Firestone Complete Auto Care - One of my new tires from Firestone - Tires Near Me - Odenton, Maryland

Having just driven down from Boston, it was Friday at 4:30 when I called in a panic. My low tire pressure light had come on and there I was, far from home and freaked out. They took me right away, were reassuring, and couldn't find anything wrong with my tires. They didn't charge me a dime and sent me on my way. I had no more issues the whole trip. It was such a relief! read more

There is no use asking for a quote on any service other than tires and oil. They will just till you 125 for diagnostic over and over again. I just wanted a worst case scenario price based on the master technicians experience but again "DIAGNOSTIC DIAGNOSTIC" like bro I get it I just wanted to have the bread for the worst case scenario and not bring car up there for a 5k bill that in this economy is not easy to obtain read more

I needed four new tires for my SUV. It has been 5 years so I figured it was due. I have been to firestone in the past with my last vehicle. I called and scheduled an appointment for a Saturday at 10am. I also wanted it to include an alignment. They worked out a deal with me which I appreciate but I didn't like the fact that I had a 10am appointment and my car sat outside for 2 hours. What's the purpose of having an appointment if you're car is still sitting. I called around 12:15 and asked when will they be getting to my car and I was told I was next. Hmmmm wonder if I would have been next if I didn't call.? Well they didn't finish with my car until 04:30. Wow so much for having an appointment. I did spend over $900.00 but I got the Ecopia tires which are the top of the line and I added on a lifetime warranty for the tires so I guess that wasn't to bad of a deal. They did knock off $200.00. Also did you know that if you apply for the firestone credit card you get an additional $50.00 credit taken off your bill rather you are pre- approved or not. So why not give it a try. You can't lose and everyone could appreciate a discount right? I applied and was approved and was able to use my card immediately. So I did appreciate that. Now all they have to do is stick to the scheduled appointment time or at least close to it and we will get along fine. So I highly recommend getting your car serviced during the week if it's possible. I'm pretty sure it would be less of a wait. Or at least I hope so. read more

Had a great experience here with the mechanic Chris. I had no clue what was going on with my Mini Cooper and he was able to diagnose and replace within 2 days. Most of that turn around was him taking the time to find a part (dealership wanted $8k) for less than half of that price! I definitely appreciated the time and energy he spent making my car right again. If I have any other issues, I'll be back here again now that I've found a mechanic that I know and trust. read more

I had taken a tire somewhere else to get fixed and they told me they couldn't, so I tried doing it myself and made the problem worse - including completely messing up the tire valve. I called this Firestone and asked if they could just replace the valve on the tire (trying to get it back to semi-working condition) and they took me same-day and fixed the valve, repaired the "unfixable" flat, and all at a reasonable price. Guess I know where I'm going for my tire service from now on. read more

if i could give this place 0 stars, I would but unfortunately i have to give them 1. Im upset with my experience and would like to save someone else from having a similar one. I came in for an oil change and left with more problems than I came in with. I told them exactly what I needed done, just an oil change, nothing else. They proceeded, without my knowledge or consent, to do a full inspection on my car which they charged me for. They took all my tires off and poked around my car to find anything and everything they could possibly charge me to fix or replace. I went in for an oil change and they were trying to convince me to receive around $4300 in other services. They broke off one of my hubcaps (then gaslit me about it) and my tires are now unbalanced and loud. I now have to go to another shop to fix these things. they also told me the wait would be an hour and I waited for 2 and a half hours while getting creeped on by an old man in the lobby. Especially if you are a woman, please do not come here and save yourself some money and emotional distress. read more

Firestone in Columbia is the best. I live near BWI, and I come over here for excellent customer service. Best firestone in the area by far. Shayne is very kind, always knowledgeable, and overall a great example of black excellence. The manager is fantastic as well and trains his staff well. He truly wants them to excel and advance at the company. I plan on doing any maintenance here!!!! They keep my Acura on the road and saving gas!!!! read more

This WAS my go to location until recently.. There has been a change in store management and you can tell! The last time I went in for my routine (oil change, tire rotation and balance) I questioned if they did anything.. When I handed over my car I was rung up for the wrong oil change, when I corrected them they still has me sign the form with the incorrect price. When I received my car back the change oil indicator wasn't reset, they left trash in my car and the sticker wasn't changed.. I had to call someone out to fix things then they asked ME which oil change they did.. I wouldn't have thought anything of it but my change oil indicator came back on way before it should have! I'll still give these guys three stars because they are pretty nice and pleasant to talk to but man they need to get it together.. I'll take my services elsewhere until they clean up their act! read more

I made an appointment at 7a to get my tires replaced. When I got in they realized someone gave my tires away. Therefore, they were not able to start right away on my job. They did discount me a 50% off service on my engine coolant to be replaced which I appreciated. They had my car all day I didn't get the call that it was ready until 630pm. I actually didn't like that. Overall, the work and service was good. I would return. read more

Firestone Complete Auto Care - Tires Near Me - Odenton, Maryland

I can't review their product or service because 20 min before my SCHEDULED appointment they sent an email canceling my appointment. When I called to find out why they canceled I was told they didn't have the tires in stock. I made the appointment the day before at about 10am. They Had plenty time to check their stock and call me. I was lucky enough to check my email just before leaving. I then discovered that they opened at 7am and they certainly could have called in the morning. Very poor customer service!!! read more

I had a day of leave so I dropped my car off at the this firestone close to fort Meade. I dropped my car off at noon for an oil change and check up. I was told it was going to take an hour prior to dropping it off and confirmed. No call 5 hours later so I called thinking they forgot. I was told to pick it up close to 7. The clerk hung up on me when I said I wanted my car back telling me I should just do It myself. I'll go take an Uber to pick my car up. I'm out two Uber rides. Bad service and rude. Mind boggling they would treat anyone like this especially service members next to a military base. read more

I was completely satisfied with the time it took to complete the lengthy list of repairs on my car and while the bill was high, the prices were fair. The Manager took the time to locate as many coupons and rebates that would help bring down the cost saving me nearly $500. The technician who was assigned to my vehicle stayed late into the night to complete the repairs so that I could pick up my car on time. The initial phone call with the "these are the things you asked us to look at, this is what needs to be right now on this list, this is what can wait a few months" information helped a great deal so I could budge for the repairs. My 12 year old Honda with 320k miles on it will last me a while longer with the care and attention of the Firestone Auto Care staff. read more

Worst service ever! Had an appointment at 2 for a state inspection and they didn't get my car in till 4. I Asked them what is the appointment for and they said it is so you can be seen that day. They also said its a drop off kind of service but if you are new to the area and don't have another way of transportation expect to be here the entire day!!! read more

Had an appointment because I couldn't leave my car overnight. It was the only time I had available to get the vehicle serviced. They kept the car all day and never called me to picked it up. I showed up an hour before close and they never even started it. Also never notified me that it would be late. When I showed a little frustration they just wrote it off like it was nothing. read more

The technician were very professional and knowledgeable. They answered all my questions. I like they started working on my car at the time of my appointment. The manager was really helpful with helping me finance options for service. I would definitely go back again read more

I called ahead for a tire repair and was told it would take about an hour to a hour and half which was fine as most other places I called were booked for the day. Their pricing was reasonable compared to the others I had called. They patched my tire within the expected time frame and indicated everything looked great from their courtesy inspection. I appreciate their honesty and efficient service. I cannot count how many times I've gone in for a simple service where various shops have tried to up sell me on various services which weren't needed. I already have a reliable mechanic but after this experience i will go to them again since they are closer. Great service! read more

Nicest staff I've ever death with! I'm terrible with cars and they were so helpful in explaining everything and making sure my cost was as low as possible. Military friendly. Veteran works here. Definitely coming back! read more

Decent it's a car place what were you hoping for? If your anxious being a phone/iPad and entertain yourself.

This place is amazing! I've visited two separate times once for new tires and the other visit was to replace my breaks. Adrian and the manager we're so friendly and down to earth, they truly understood my budget and dids everything they could to work with me. I would recommend this Firestone location to anyone and everyone! Keep up the great work guys! read more

My car had been sounding funny and I went in yesterday to this Firestone. I couldn't tell if I was being paranoid or not about the sound the car was making. The team was very friendly and checked it out for me. I also noticed they are always very good about asking customers if they are in the military for discount purposes. I've been to this location twice now and am always impressed by how professional and nice the staff is. read more

Called on a Friday afternoon to see if I could come in that evening for an oil change. I was able to get one scheduled for 5:30 that same evening. My oil change didn't take more than 30-40 minutes. When it was time to pay, I went to pull up a coupon online and the gentleman that worked there had already included the discounts for me on my bill. I'm happy with the service and customer service I received. I'm glad this place is 5 minutes away from me because I will definitely be back. read more

Great service in response to an obviously unscheduled flat tire on a Friday afternoon. They confirmed the correct tire was in stock, were honest that it would take a while since I was unplanned, and still got everything wrapped up in less than two hours while I grabbed dinner at the steakhouse next door. read more

If there was an option for 0 stars I would have selected it. Would never bring my vehicle back to this location. They damaged my vehicle while lifting it. Once I complained about what happened it was a pain dealing with the service manager David. I asked for a cooperate phone number and he told me "we do not have a cooperate phone number". Now I am in the process of getting the vehicle repaired, they are offering to fix it but it must be with who they want to fix it. Which is unfair because if the work is completed by someone other than my dealer...the new part won't be covered under my 100,000 mile warranty. Might be looking for a lawyer to handle this situation. read more

I was here May 17 to get AC Services done. My aunt recommended them to me and being a female that doesn't knows much about cars I trusted her. I must say that the customer service was AMAZING. However, they are good at baiting folks in to try and sell things they don't need. I was told my AC still wasn't working after replacing the line and that I would probably need to replace the compressor but we would have to "watch it". I sat and waited for them to check my car out and mysteriously my AC was working again. That lasted 2 days as my AC was blowing hot air again. Checked under the hood and you can literally see refrigerant leaking out of one the 2 locations I pointed out when I dropped my car. That frustrates the hell out of me when I spent almost $700 to fix it and I pointed out the problem, they didn't. The system was completely empty so I recharged it with more refrigerant and put a AC sealant in the system to plug any leaking holes and I have had AC non-stop since last week. It's safe to say I will not recommended to anyone and outside of the warranty on the parts I had replaced (God forbid anything happens to those parts) I won't come back. My boyfriend recommended me to use his mechanic from now on and I will take it there for future needs. Clearly my compressor is fine and does not need to be replaced. Why you would you recommend an $1100 service when I don't need it??? That's f***ked up and bad business. read more

Rolled in with bald tread and left the same evening with new tires and fantastic service. These guys took care of my car and worked with me to get it back the same day. I'll be back and will recommend a friend. read more