I go to The Lube Center and it's one of those places that just makes life easier…read more If you're looking for a quick oil change without all the extra pressure, this is the spot. You pull up, they get you in, and everything moves pretty efficiently. No long waits, no overcomplicating things. What I appreciate most is they don't try to upsell you on a bunch of stuff you don't need. They'll let you know if something's worth looking into, but it doesn't feel like a sales pitch every five minutes. The staff is friendly and straightforward. They explain what they're doing, answer questions if you have them, and keep things moving. You can tell they do this all day and know what they're doing. The whole process is quick. You're in and out without feeling rushed, which is exactly what you want for something like this. Overall, it's a reliable spot. Honest service, good people, and efficient work. This is one of those places I keep going back to because I know what to expect every time.

I love this drive-thru oil change, but they're always trying to find ways to charge more. Just…read morechange my oil and let me go. I know I need windshield wipers lol.

Mr. Lee S. Thank you for responding to my Yelp review re…read moreFirestone, Odenton. I had a dreadful experience with David Barbarito, found out his last name on a bill, who treated me in a condensing, disrespectful manner not to mention misrepresenting himself with a false charge$357. On 2/2/26 I went into Firestone located at 1492 Annapolis Rd., Odenton Md. 21113 with a problem with my EVAC system. On that date I was charged $2012.00. I waited SIX hours while they completed the job. The area manager that day was Mr. Lerman, who informed me that the EVAC problem was fixed and "you are good to go." He was professional and courteous. I thanked him and left. On Monday 2/23/26 the evac check engine light came on AGAIN and I went back to Firestone on that day, spoke with Dave Barbarito, who introduced himself as a "visiting manager" as Ms. Roche, Manager was on vacation for the week and would return on Monday 3/2/26. Please note that Dave would not give me an agent ID or ANYTHING to identify himself. It was at this point that I noticed his condescending, misogynistic attitude. When I came back "Sam" told me that "only" the tech that originally attempted to fix it would repair my EVAC, there was no one else to do so. I was concerned because he did not repair my 1014 Jeep Cherokee initially and was assigned to "fix repair" again. When asked for his name, that originally did the job incorrectly, Sam would not provide me with his name. This was the first time I contacted Corp and was given a case #2954674. Later that day, I called again spoke to Mr. Lerman who stated that Mr. Tek (sp?) who was the original mechanic's supervisor and he would "fix the error" and to come in on Monday 2/23/26 @ 9:00 AM. My appointment on 2/23/26 at 9:00 AM for "Mr. Tek" to handle the repair. On 2/23/26, Mr "Tek" was 1 1/2 hours late for work and Dave refused to contact him and see what the problem was and I was told to "sit there and wait for him or leave" would not give me an ETA . I waited for 1 1/2 hours for Tek to arrive and I told Dave that I'd like to speak to him, when he did come on and was told by Dave, that "that won't happen, but feel free to sit and wait "endlessly". Was irritated that Sam gave me a false statement stating only the one/original mechanic could fix it. I was also told 3x that Mr. Dwight, Regional mgt would contact me and HAS NOT EVEN ATTEMPTED TO DO SO. When I came in on 2/23/25, Dave was irritated that I had found out about Mr. Tek and it was obvious the way he treated me. On 3/23/26 I waited FIVE hours and at the end of the day was told that there was NO PROBLEM with the EVAC (even though the code came up again) however Dave did diagnostics, and "discovered that" my catalytic convertor, left side was bad AND the right side "looked like it was headed the same way and "needed replacement" handing me a bill for $4300. I was taken aback by this and Dave immediately lowered the price to $4000, stating "I am your friend and will take care of this for you." PLEASE note that during the FIVE hours that I waited the EVAC system error WAS NEVER LOOKED, nor fixed and was told that system was fine. I left and immediately went to my private mechanic, Manny and Son's who ordered/installed a "PURGE VALVE" for $161, see attachment. When I came back to Firestone on Wednesday 3/25/25 Dave told me, once again in a condescending, misogynistic voice that "I told you Monday 3/23/26 that you needed a purge valve and had to order it "free of charge and stall it." FALSE STATMENT, Dave NEVER mentioned a Purge Valve and that he needed to order and install for no charge. I was amazed and said to him, "why would I go to my mechanic and pay for a purge valve and pay to have it installed if you had told me that?" He had no answer. Have sent all information to socialcare@bfrc.com Terri Letwinsky 1018 Summer Hill Dr Odenton Md. 21113 terrigray1957@verizon.net 410-245-2938 purge valve .jpg

I brought in for battery replacement, I added oil change and tire rotation. So I pick up and none…read moreof the tires had the recommended pressure. One was off 10 psi! So I know they overlooked at least on thing they say the inspected. I'm now worried they overlooked more items. I would not recommend anyone drop your car here for service.

Got an oil change, price was average; however the customer service is always very professional and…read morecourteous. Major reason I go there.

This was our second time coming to this location. The staff are very friendly and kind, service is…read morequick and they are not pushy about doing things if you don't want them. Typical pricing and there's almost always a $15 off coupon you can find. Overall, a good experience and we will definitely return to this location.

Not all services advertised were performed. Inexperienced techs were…read moremost notable. They don't reset oil warning lights.

I love that I can sit in my car and get serviced. This time they offered me a beverage. That was…read morenew. I've been here multiple times. I also noticed plants all along the ceiling ... ok yall won. The irony of oil and fumes and plants to offset it .

Am new to the AA county,so I wanted a jiffy Lube location near me to do a quick oil change for the…read moreMrs.I went to this jiffy lube and the gentleman who attended to me was Alex Fogt. He was pleasantly friendly and respectful. This is the quickest jiffy lube I've ever serviced my vehicle at. I got to the location on or about 1:15PM,I brought work I was doing to the place because I knew it will take me at least an hour to get things done.Before I settled in on my seat and felt comfy, I was called that my vehicle was ready and good to go. This was about 1:35PM,I said whew , that was fast!!! Thanks Alex Fogt of jiffy lube multicare 1110 MD-3 N.

Broke a tail light on my car and messed up the electrical system in my car. Attendant didn't know…read morewhat he was doing. They should never had touched it if they didn't know what they were doing.

I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

Had a leaky tire. Called Wilson Tire in the morning, they said they could fit me in at lunch time…read moreon my schedule and had me on my way in 30 minutes! Nice Staff.

I'm sending this review on behalf of Mr. Bobby Kitchens. Upon my first visit he was so helpful and…read morehelped me to solve my service problem. On my second visit. I had to tow my car in. he was so helpful and understands. After my service, he volunteered to show me where to my problem spots. I will continue to get my car serviced here again and again.

Stopped by today with a 20$ groupon. No appointment needed, no line, oil change took 10 minutes,…read moreand Aaron and his trainer were great help. Also went above and beyond telling me about a potentially small leak from my oil. Will be back! Jake n kev

Fast. Priced well. I hate getting my oil changes as a woman that knows zero about cars because I…read morealways tried to get sold unnecessary add ons. I felt the team here was trustworthy. Glad I tried this place out!

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

I had some noise coming from my wheels. They diagnosed it and explained things so that had a good…read moreunderstanding of what they did to fix the issue. Staff were very professional, personable and respectful. And I received a thank you card in the mail. Very nice personal touches that go along way with earning my business. This local business rocks!

Hey, this group is amazing. And they definitely have patience with me. I've had some wheel problems…read more(to say the least) and Eric, Paul, and all of the mechanics came through. I've always trusted ths group and always will. Give them a chance to help you out. Thanks, EAS!

Sad to see there are services near me that take advantage of the elderly…read more I was trying to get my vehicle with from a dealer in N.C., safety inspected because they could not certify in Md. Had 11,000 miles on it. Environmental Auto failed it. Said it needed wipers and an oil change and wanted over $300.00 to do the service, what?? I declined and took it to the NAPA Store across the street, they said they wouldn't change the wipers as there was no need. Finally got the oil changed today as this was the recommendation on the sticker in the windshield. I took it back to Environmental Auto on the way home to get my sticker and they said nope, it's been 34 days since we did the inspection, we need another $119.00 dollars because it's over 30 days. I don't have another $119.00 to give them. Now I'm driving illegally waiting on my next SSI check to take it somewhere else.