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    Firestone Complete Auto Care

    3.2 (77 reviews)
    Open 8:00 am - 5:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    Reviews With Photos

    Mechanic under my Truck

    I was not offered coupons on Brakes & oil change. I told the manger Koby Jackson , he said he can't add them at this time. I ask to speak to the manager. I was told he was gone for the day. My total bill was $1900.00 you would think a company Firestone would add cost saving coupons & offer to add them before closing out my Bill. My car was in their shop for 8 hr. Worse part my BRAKES were making a Loud noise once I drove down the Road. I return Back to Firestone to have them check it out. BEFORE I COULD EVEN TELL THE MANAGER OR MECHANIC WHERE THE PROBLEM WAS. THE MECHANIC CRAWLED UNDER MY TRUCK AND CORRECTED IT. HOW DID HE KNOW WHERE THE ISSUE WAS ??

    Lennea B.

    Awesome experience . Shawn the store manager was very accommodating with my last minute appointment.

    One of my new tires from Firestone

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    13 years ago

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    8 years ago

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    12 years ago

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    13 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    7 years ago

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    13 years ago

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    10 years ago

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    7 years ago

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    We love to hear this, Jennifer! Thanks for choosing Firestone.^Kristyn

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    11 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    16 years ago

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    12 years ago

    Besides not having enough parking, the Firestone employees go above and beyond with getting you a geared up and ready to fly.

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    10 years ago

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    9 years ago

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    11 years ago

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    9 years ago

    Tried ripping me off $600 by saying I needed something repaired ASAP when I really didn't. Not trustworthy. Never going here again.

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    11 years ago

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    11 years ago

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    8 years ago

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    9 years ago

    They were fast, efficient and very friendly. Their waiting room had HGTV playing with is always a plus. Thanks for your great service!

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    10 years ago

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    7 years ago

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    10 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The tire manager David was friendly and warm, The manager (who's name escapes me for the moment) were amazing.

    Mentioned in 4 reviews

    Read more highlights

    Walt Eger's Service Center - Almost completely worn brakes that they said were fine.

    Walt Eger's Service Center

    (45 reviews)

    I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

    I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

    Fast Eddies Auto Repair

    Fast Eddies Auto Repair

    (11 reviews)

    After two other estimates, I found Eddie's to be the fairest price and the best value. He does…read moretruly excellent work & came in on budget and a day ahead of the estimate time. The quality of his work is excellent, the paint matched perfectly. He vacuumed the inside of the car and fixed some loose trim around a window that I was not even aware of. Mr. Eddie seems to love his work and it shows. He is very respectful of disabled people and women and will not take advantage of them at all, in-line so many others in the industry. I would highly recommend him to anyone.

    Eddie is a highly responsive mechanic who operates with integrity. I took my car to him because I…read moresuspected it had suspension issues (the wheel would shake at high speeds, etc). The day I brought my car to him, it was raining so he suggested we not try top speeds in the rain and asked if I could leave the car with him. The next day he text me immediately to update me on the condition of the car and what needed to be done. One issue was the front tires needed replacing (they don't do tires) so he gave me recommendations on where to get cost effective replacements and advised me on other possible replacements. When I inquired around what could wait vs. immediate needs he was transparent and told me what was a now fix even if it didn't put money in his pocket (like the tires). I'd definitely trust him with any future work. He seems to care more about your safety than just making a buck. Never tried to upsell me on anything and explained each step. Transparent. Ethical. Fair pricing.

    Extra Mile Performance

    Extra Mile Performance

    (17 reviews)

    We are a military family and love having our toyota sienna serviced here! They always make sure…read moreeverything is running smoothly and follow up with me afterwards to see how my car is doing. They have great prices, great customer service and a cozy waiting room always stocked with snacks that my kids enjoy & Netflix to keep them entertained.

    I was sent here by someone at Auto Zone and am so glad they did!…read more My 2009 Highlander has just over 206k miles on it and I knew it could go much longer if I addressed specific needs. I started with a "simple" inspection (simple does not equal shallow) and received a detailed printout of everything necessary and recommended, along with prices for the work. Several things I could take care of myself at home, but for the big stuff I trusted them to do at a fair price. I could not be happier! The work was done timely and in comparing to other shops, at a very competitive rate. All three times it has been completed before promised. But the other place where EMP *shines* is the customer service! Chrystal and Cam (front office) are personable and friendly. They made me feel welcome right from the start. I get updates as needed, both by phone calls and emails. And tbh, it's refreshing to do business with someone who just hits all the right notes - including listening to me ramble, joking with me, and talking about cars we like. I'm so very glad I was directed to this outstanding business and would never go anywhere else! PS - the one name shown in full is a pet of an employee! A little Easter egg Chrystal likes to have fun with :D In case you can't read it, it's "HugnKiss"

    Seven Oaks

    Seven Oaks

    (29 reviews)

    This guy is a complete and total rip off. He made up expensive repairs but would not elaborate on…read morethem. I told him that the car just had a full inspection with my oil change and there's was nothing wrong. However, he claimed he could fix it for 400 bucks. Upon a re inspection by a more credible place I was shown and told that the item that he said needed repairing was perfectly fine. The vehicle was brought back to seven oaks to confront him and he immediately got defensive and would not talk to me. He refuses to show me exactly where he seen leaking. Needless to say this guy is a ripoff and a disgrace to fellow veterans and the small business owners.

    Avoid this place at all costs…read more Brought my 2 years new car to get inspected because I had to register in MD. Somehow he managed to find a broken piece on the car and failed it. Keep in mind the part that was broken on my 2014 was a piece that doesn't go bad on cars for yeaaaarrrrrssss or 100k miles!! I have 20k on mine.. The whole situation was VERY sketchy especially when I was waiting, I heard a loud sound - looked over and he was under the part that was broken. Funny how that happened. He told me he could fix it right there for $250 and that any place else will charge me double. Luckily I have a 5 yr warrantee on the car bc I bought it brand new. I got it fixed at the dealership (they as well were shocked that this piece was broken). I brought it back to this auto shop to have the re inspection done. Then he tells me no because I had to come back only on tuesdays(?) for reinspecitons and he couldn't help me- even though he had no cars in the garages. And he claims he told me that which he definitely didn't. STAY AWAY

    Goss Garage II - Tune- up service

    Goss Garage II

    (36 reviews)

    My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

    I had some noise coming from my wheels. They diagnosed it and explained things so that had a good…read moreunderstanding of what they did to fix the issue. Staff were very professional, personable and respectful. And I received a thank you card in the mail. Very nice personal touches that go along way with earning my business. This local business rocks!

    Firestone Complete Auto Care - tires - Updated May 2026

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