Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

horrible customer service was repeatedly told my order was not in the store even though it was and…read moreI had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaper

***Unfortunately... I can no longer stand by my previous review... How could I know that a change…read moreof staff has occurred at this Pep Boys location since my last visit and it came with a total lack of courtesy... I can't remember the last time I experienced such poor customer service anywhere... I felt I was being mocked and made fun of as if I was the 'joke of the day'... What a shame that a few 'bad apples' most certainly can spoil the whole bunch...***

I showed up for a tire patch, made an appointment and everything…read more It took over an hour to get my wheel off the car. Why on gods green earth did we put my tire and spin it on the FACE OF MY BRAND NEW GLOSS BLACK WHEEL Scratching it to kingdom come. (Thank you so much to the lazy tech who didn't want to walked over to the actual work area and not the FACE OF MY WHEEL. Then about another hour later the tech hands my key and tells me I'm all good to go. One of the service advisors hands me my paper work and sends me on my way. YES they did not charge me anything after being frustrated as I was actively late to work.... I walk out to my "ready to go" vehicle just to hear the tire hissing from the "plug" in my tire from the OPPOSITE side of the vehicle. And when I walk back inside the service advisor tells me he is not sure why it is and that he didn't hear what it sounded like be before.... There was no noise before. We walk outside to show him it's pouring air out from the brand new plug; then he thought that was the perfect time to say that I was gonna end up needing a new tire. (Nobody even hinted at this) My paper work from them says "tech found nail recommended plug-in tire" Then after I leave the facility- I find out on my own that my wheel weights had been removed from the wheel and none put back on. Thank you so much pep boys. If I could give zero stars I would. It's appalling how little care the techs had.

This place has NO customer service skills. Never asked for my account, never said hello, gives…read moreattitude. Yelled cash or card twice at my DEAF VETERAN HUSBAND bc he didn't hear them the first time( specially the heavier African American male in his late thirties). If I could give it a zero I would.

Meant to write this review 2 weeks back but better late than never!…read more I went to this Auto Zone store one frustrated morning after having to jump my car multiple days in a row- the man who helped me was AMAZING! He diagnosed my car with a bad battery, helped me pick a product and changed it for me all while being very friendly and teaching me along the way. The receipt does not say his name but it does say CSR#38, transaction #864935 so if this makes its way to the store/management please know what a great experience I had and thank him again for me! Keep up the good work.

I was sad to see the reviews we had a truly great experience thanks to our certified product…read morespecialist Ciarra G! She went above and beyond to make us comfortable. She was real and very transparent with us no gimmicks her manager Kenny I believe was also great ! Their new financial manager seemed to be a bit confused about the process of paying for the car this isn't our first rodeo and everything seemed forced and rushed. I did inquire if the car needed new brakes or anything they said no but a week later the brakes are screaming a bit. But they weren't wrong at the time of their check the brakes were fine !

BUYER BEWARE! I am…read moresharing this so other Maryland buyers know what my experience was before deciding whether to purchase a used vehicle from Bayside Chrysler Dodge Jeep Ram of Annapolis. I had just been stationed in Maryland and needed a car within my first week. This was my first vehicle purchase, and I relied on online research and the dealership's mostly positive ratings. In April 2026, I bought a used 2021 Toyota Camry SE from Bayside with approximately 95,000 miles. By late July, about three months and roughly 2,000 miles later, the check-engine light and several safety-system warnings appeared, and the car developed a rough startup. When I contacted Bayside, they offered to diagnose it at no charge. However, they repeatedly asked whether I had purchased an extended warranty and told me that because I had not, they most likely would not assist with the repair costs and that I should expect to pay out of pocket. After that response, I was not comfortable relying on Bayside as my only source of diagnosis, so I took the vehicle to Koons Toyota Annapolis. Koons documented a cylinder 2 misfire and told me that pressure testing and a borescope showed coolant entering cylinder 2. The initial option was more than $6,000 in major head-gasket work, with the possibility of additional costs if more internal damage was discovered. I ultimately paid $6,964.92 out of pocket for a used replacement engine and picked up the vehicle on August 7. I had also discovered a damaged and worn-through area in the driver's-side floor covering that had not been pointed out to me before the sale. When I raised it, the general manager suggested that a larger previous occupant may have caused it with their foot...like what? I understand that Bayside's written 30-day/1,000-mile warranty had expired and that I did not purchase an optional extended service contract. I am not claiming that the dealership knew about the engine condition or intentionally concealed it because I cannot prove that. What I can say is that I drove the car roughly 2,000 miles and then had to pay nearly $7,000 to replace the engine. When I contacted the selling dealership, its response centered on the absence of an extended warranty, and I received no offer of financial assistance, cost sharing, goodwill contribution, or another meaningful resolution. It is now September, and I am also experiencing possible transmission-related symptoms. That has not yet been conclusively diagnosed, so I am not calling it a confirmed transmission failure. This has been a financial and logistical nightmare. In my opinion, the dealership's post-sale response was completely inadequate for a failure of this size appearing so soon after the sale. I do NOT recommend this dealership based on my experience.

I took my Jeep in two years ago because the stock exhaust bolts disintegrated. They took me right…read moreaway, Paul let me watch the work he was doing and we had a great time talking about Jeeps and kayaking. While I was there I had him check and change diff fluids - he took the time to make sure all the fluid was fully drained before adding in the new fluid. He is thorough, knowledgeable and great to chat with. Ginger's communication via email calmed my fears about how bad my issue might be. In all , a great experience and will be bringing my Jeep back there.

Hopefully, my services that I requested are going through I talked through several different…read moresources to find my way towards world tour off road equipment, and I'm satisfied with every bit of experience. All I can hope for is that everyone has the same faith as I do JAybees Co is my go to for any services regarding off road equipment

They got the job done. I agree with the other reviews though. They won't look at you when they…read moretalk. Their tone is like you are bothering them. OK, the customer service is bad, but they did a good job on my car.

Bought a used truck there and the sticker and listing online showed an engine that my truck did not…read morehave. When I realized this a few days after the purchase they couldn't care less. Would not help me and said I could trade the vehicle in if I wanted and took no responsibility for their false advertising. This place gives used car salesmen the bad name they have, or in my case, saleswoman.

This was great local company to do business with. Very honest brokers, and really responsive to…read morequestions. I got a used Toro commercial walk-behind for a killer deal, which they had listed on Facebook Marketplace. I worked with Garret on Marketplace and Elijah in-store; both very helpful. The receipt had the model and serial number for my used machine without me even asking. I will definitely do business here again. Thanks for a great experience! Will update after I bring my machine in for service.

I came today looking to get a new machine and Elijah bangs sales person was very good and helped me…read moreget what i was looking for 10/10 costumer services