this place is horrible the manager didn't let me return a brand new car part that was in the box…read morecause i didn't buy it from this shop and was really rude

The store manager is extremely unprofessional short tempered disrespectful and rude. He screamed at…read moreme in front of other customers because I asked a simple question. He wouldn't listen to my concerns and told me to leave the store. Several other customers were visibly upset by his behavior, and a few even left. This is not how you treat customers. I will never be back." Carlos and other higher ups have to terminate this lunatic who has no business dealing with the public in any capacity and should be dealt with immediately!! Will see this through and am thinking about pressing charges for verbal assault, vilification and castigation. A true scumbag with major anger management issues. After 1 week now Carlos the district manager has not returned my call after speaking with Headquarters. Will wait a few more days before pursuing this matter and will not accept anything short of termination for this subject in question. Will go straight up the ladder until this is resolved. Yelling at any customer is an automatic dismissal from where I come from!!!

Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

horrible customer service was repeatedly told my order was not in the store even though it was and…read moreI had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaper

I showed up for a tire patch, made an appointment and everything…read more It took over an hour to get my wheel off the car. Why on gods green earth did we put my tire and spin it on the FACE OF MY BRAND NEW GLOSS BLACK WHEEL Scratching it to kingdom come. (Thank you so much to the lazy tech who didn't want to walked over to the actual work area and not the FACE OF MY WHEEL. Then about another hour later the tech hands my key and tells me I'm all good to go. One of the service advisors hands me my paper work and sends me on my way. YES they did not charge me anything after being frustrated as I was actively late to work.... I walk out to my "ready to go" vehicle just to hear the tire hissing from the "plug" in my tire from the OPPOSITE side of the vehicle. And when I walk back inside the service advisor tells me he is not sure why it is and that he didn't hear what it sounded like be before.... There was no noise before. We walk outside to show him it's pouring air out from the brand new plug; then he thought that was the perfect time to say that I was gonna end up needing a new tire. (Nobody even hinted at this) My paper work from them says "tech found nail recommended plug-in tire" Then after I leave the facility- I find out on my own that my wheel weights had been removed from the wheel and none put back on. Thank you so much pep boys. If I could give zero stars I would. It's appalling how little care the techs had.

Went for a tire rotation and check brakes. Also asked to check AC because it wasn't blowing. It…read morecost me $60 for them to tell me it was the blower (I didn't have them do the work) and $35 shop fee. Which I believe is a charge for bringing in your car?!?!? $100 gone! The initial estimate was $1400. I went through it and ended up with just the pads and tire rotation. Will not go back.

This place has NO customer service skills. Never asked for my account, never said hello, gives…read moreattitude. Yelled cash or card twice at my DEAF VETERAN HUSBAND bc he didn't hear them the first time( specially the heavier African American male in his late thirties). If I could give it a zero I would.

Meant to write this review 2 weeks back but better late than never!…read more I went to this Auto Zone store one frustrated morning after having to jump my car multiple days in a row- the man who helped me was AMAZING! He diagnosed my car with a bad battery, helped me pick a product and changed it for me all while being very friendly and teaching me along the way. The receipt does not say his name but it does say CSR#38, transaction #864935 so if this makes its way to the store/management please know what a great experience I had and thank him again for me! Keep up the good work.

I was sad to see the reviews we had a truly great experience thanks to our certified product…read morespecialist Ciarra G! She went above and beyond to make us comfortable. She was real and very transparent with us no gimmicks her manager Kenny I believe was also great ! Their new financial manager seemed to be a bit confused about the process of paying for the car this isn't our first rodeo and everything seemed forced and rushed. I did inquire if the car needed new brakes or anything they said no but a week later the brakes are screaming a bit. But they weren't wrong at the time of their check the brakes were fine !

Ciarra Gross was attentive throughout the entire process of purchasing my new vehicle. Her thorough…read moreknowledge of the car's features and specifications was incredibly helpful, especially since there were many new features I wasn't familiar with. Her willingness to get inside and walk around the vehicle with me to personally introduce each feature and ensure I knew how to use everything before I drove off was a huge plus.

Hopefully, my services that I requested are going through I talked through several different…read moresources to find my way towards world tour off road equipment, and I'm satisfied with every bit of experience. All I can hope for is that everyone has the same faith as I do JAybees Co is my go to for any services regarding off road equipment

Absolutely would recommend this shop to anyone!!! Ursula and Karri were wonderful to work with. I…read morecould have gone to many other shops closer to me but it was well worth the drive. This will be the only shop I take my Jeep to. Thank you World Tour Off Road!!!

They got the job done. I agree with the other reviews though. They won't look at you when they…read moretalk. Their tone is like you are bothering them. OK, the customer service is bad, but they did a good job on my car.

Bought a used truck there and the sticker and listing online showed an engine that my truck did not…read morehave. When I realized this a few days after the purchase they couldn't care less. Would not help me and said I could trade the vehicle in if I wanted and took no responsibility for their false advertising. This place gives used car salesmen the bad name they have, or in my case, saleswoman.

I am so frustrated by the lack of communication, specifically answers to the status of my almost…read morenew drill that I dropped off in August 2025. It's now April 2026, 8 months later, and I still don't have my drill. After paying the deposit, I assumed that I'd hear back soon about what repairs were needed, and when my drill would be ready for pickup. I have reached out multiple times in the last 8 months for an update on my repair, by phone, email, and text, but have not received anything concrete, if I received a response at all. In fact, I don't even know if they even still have my drill. I just want an answer - do they still have my drill, or is it being worked on?

I dropped off my tiller and weed whacker for repair and never recieved an update. I called…read morenumberous times for several months and left many messages without a response. Worst customer service I ever recieved from any business. I'm not sure how this place is still in business.