Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

We got hit with a large power surge recently and my fridge and stove were affected the week before…read moreChristmas. I reached out to Rodger and he and his colleague Thomas arrived the same day and immediately identified the issues in both appliances. He provided me with a full explanation, clear and fair pricing and gave me his word that my appliances would be in business by Christmas. Rodger did not disappoint. My appliances are working properly and I am so very appreciative!! He also suggested additional measures that will protect my appliances in the future. Thompson Appliance Repair is now my go-to for any appliance issues I may have in the future. Thanks again!! :) A. Savoy

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Had a drainage issue with my Bosch dryer. Mohamed quickly diagnosed and it and did some…read moretroubleshooting. He explained what he was doing and what the next step would be if he couldn't clear the drain. Luckily he was able to clear the pump and we're back in business.

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Lee's the best technician I've ever dealt with. He diagnosed my dishwasher issue quickly and…read moreexplained the repair process clearly. Lee is honest because he could have sold me a new pump, and I wouldn't have known the difference. Not only that, he was courteous, knowledgeable, and even showed me how to prevent future issues. The pricing was fair and transparent, with no hidden fees. I especially appreciated that he followed up to ensure everything was still working perfectly.

GE Dishwasher repaired reasonably and without excessive waiting time. Very knowledgeable…read moretechnician. Would recommend to anyone.

Very responsive and affordable priced. Most of the appliance repair companies either never call me…read moreback or never show up. I'm so glad that we found John to replace our washing machine pump!

John was terrific. He owns the company and takes great pride in his work. Very knowledgeable and…read moreprofessional guy. Explained everything about why our dishwasher was clogged up. Was in and out inside of two hours. Super nice person as well. Be sure to ask how he came up with the name "Evolve" :) We will use Evolve from this point forward for all of our appliance repair.

Quick and responsive and friendly and really appreciated that. Resulted in a quick hire. They came…read moreas soon as the part arrived and were great to work with. Next appliance issue, this is who I call

Didn't end up using Vega for a service call, but he called back quickly and helped talk me through…read morethe troubleshooting that I was already doing. I eventually fixed the problem myself, that was not related to his advice. Turns out the built in diagnostics were misleading on this Samsung refrigerator. I just kept replacing the sensors until I found the bad one. At least he was honest and saved me a service call charge. I fixed it myself for about $100 dollars. The honesty was that he couldn't help and didn't want to waste my money. I appreciate that.

Chris is just awesome. He has been repairing my appliances - first in Crofton, now in Annapolis -…read morefor years, and has definitely saved me thousands of dollars. He has fixed 2 washers, 1 dryer, one dishwasher, one microwave, 2 ovens (one that another repair service (Via) could not fix!). He also gives a reasonable time window for appointments. Very reasonable prices. Excellent communication. Did I mention that he's awesome?

I called this company because my refrigerator/freezer is not getting cold enough…read more I did a Google search and found this company and read all these amazing reviews and felt comfortable reaching out. Chris was very knowledgeable and professional. He had a good idea of what the issue might have been based on my description when I called him. So, when he came out, he was ready to go. Unfortunately, my refrigerator has a closed system and he was not able to make the necessary repair. He informed me that I would have to call the company and have a specialized tech come out. While I was disappointed that he could not help me with this particular repair, I was so pleased with his professionalism, knowledge, and friendly personality, I will absolutely be calling him for a repair necessary on an appliance in my rental property and for all repairs, I might need in the future! Chris is fantastic and it's my pleasure to support this locally owned small business.

Steps diagnosed my range's issue (neither the stove nor oven would turn on), ordered a part for me,…read morethen came back months later to install. They got the stovetop to work, but the oven was still dead. Tech said he needed to order another part. As time passed, he said the item was on back-order (for brand new range)... After while, the tech (collins) was no longer at Steps. Owner -Deo - said he believed the appliance was fixed, no further info. I said - What about my oven??? He said call Unique. Unique said Steps reported the range to be working. No FOLLOW-THROUGH, TOTALLY INCOMPETENT and UNCARING.

I was given a list of service repair companies that could service my beverage refrigerator. The…read morefirst place I called, even though 8 miles away, said they didn't provide service in Virginia. So, I called Steps, virtually the same 8 miles away, kindly set up my appointment for the very next day. Then Collin came to the house, and he was amazing. Kind, thorough, and was super gentle when he broke the news that I needed a new fridge. From the first call to the service it was nothing but a wonderful experience. I highly recommend Steps.

Do not do business with this Company again. In May Kevin Gaines the new owner came to pick 2…read morelawnmowers from me. The name of his company is KG small engine repair. One Husqvarna which shuts off when mowing, he operated it in my presence and same thing happened. The other is a Craftsman. I told him the craftsman was leaking gas. He took both and he brought back the Husqvarna after two weeks or so. When he brought it and I started it the same noise I was hearing was noticed. I told him something is still wrong he said he fixed it and I said okay. The following day I was unable to use it and he came back 4 days to pick it up. I asked him about the craftsman and told him not to fix it again since he told he could get it to start and stopped the leaks and for him to return it when He returned the Husqvarna as well. After about a month he brought back the Husqvarna and not the craftsman and I have been asking him to bring back the craftsman because even the Husqvarna that he brought back was useless and I can't use it. He refused and has been holding my machine hostage. I have called and texted him several times to no avail. He told me that I have to pay for diagnostic fee. I told him I would not pay such because I told him the problem before he picks up and with the unsatisfactory of the Husqvarna I asked him earlier on to returned it because he told me that he has not worked on. Please do not do business with him. It's a shame that this happened to me. Customer service is the heart of any business and to want to deceive people because you want to pay your bills is bad because that's all he tells me that he has to pay his bills but I have paid him for the Husqvarna that's not even working and he wants me to pay him for something that I knew the diagnosis and I told him and since his work was not satisfactory earlier on, I asked him to plead dropped off the other one and not fix it.

I have been taking mowers and small lawn equipment to these guys for service for years. Great…read morecustomer service and always professionally done. They are honest and their rates are more than reasonable.

DON'T TRUST A COMPANY THAT CAN'T KEEP ITS WORD. Was scheduled for an "early morning" (between…read more8-12) for approximately a week. Several days before the appointment they called to say the "service" would have to be rescheduled because "something came up" After some discussion, an appointment was scheduled for one day later in the "early morning". The evening before the appointment, at 6:15pm, they called to "remind" me about the appointment and said the Technician would be at my residence between 1:00pm-5:00pm. When I reminded the lady that THEY cancelled the first appointment and THEY agreed to the next day "early morning" appointment, her response was "well, he can't be there until 1:00pm-5:00pm". There was a medical reason I needed an early morning appointment, but apparently with Mr. Appliance it's all about what THEY want to do (even if you're paying).

I was looking for a good appliance repair company because one of my rentals washer was making a lot…read moreof noise... I emaiked 3 companies from yelp..all responded...but this company was johnny-on-the-spot and came the same day within 2 hours.... at the end of the day we both concluded that a new washer was needed instead of them trying to fix it because the cost savings will be in a new washer. At the same time it was the fact that they didn't give me a lot of hassle and they weren't trying to waste my time or money either.